Managing implementation: Roles of line managers, senior managers, and human resource professionals in an occupational health intervention

Journal of Occupational and Environmental Medicine

Volumn 56, Issue 1, 2014, Pages 58-65

  Hasson, Henna ^a   Villaume, Karin ^a   Von Thiele Schwarz, Ulrica ^a,b   Palm, Kristina ^a,c  

^a KAROLINSKA INSTITUTE   (Sweden)

^b STOCKHOLM UNIVERSITY   (Sweden)

^c ROYAL INSTITUTE OF TECHNOLOGY   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

ADMINISTRATIVE PERSONNEL; HEALTH PROMOTION; HUMANS; INTERNET; INTERVIEWS AS TOPIC; OCCUPATIONAL HEALTH; PERCEPTION; PERSONNEL MANAGEMENT; PROFESSIONAL ROLE; RISK ASSESSMENT; WORKPLACE;

EID: 84894026059     PISSN: 10762752     EISSN: 15365948     Source Type: Journal    
DOI: 10.1097/JOM.0000000000000020     Document Type: Article

References (71)

1. Lipsey MW, Cordray DS. Evaluation methods for social intervention. Annu Rev Psychol. 2000;51:345-375.
2. Nielsen K, Randall R, Christensen KB. Developing new ways of evaluating organizational-level interventions. Contemp Occup Health Psychol: Global Perspect Res Pract. 2010;1:21.
3. Egan M, Bambra C, PetticrewM,Whitehead M. Reviewing evidence on complex social interventions: Appraising implementation in systematic reviews of the health effects of organisational-level workplace interventions. J Epidemiol Community Health. 2009;63:4-11.
4. Griffiths A. Organizational interventions: Facing the limits of the natural science paradigm. Scand J Work Environ Health. 1999;25:589-596.
5. Vretveit J. Evaluating Health Interventions: An Introduction to Evaluation of Health Treatments, Services, Policies and Organizational Interventions. Open University Press; 1998:324.
6. Cox T, Karanika M, Griffiths A, Houdmont J. Evaluating organizationallevel work stress interventions: Beyond traditional methods. Work Stress. 2007;21:348-362.
7. Landsbergis PA, Vivona-Vaughan E. Evaluation of an occupational stress intervention in a public agency. J Organ Behav. 1995;16:29-48.
8. Nytr K, Saksvik P, Mikkelsen A, Bohle P, Quinlan M. An appraisal of key factors in the implementation of occupational stress interventions. Work Stress. 2000;14:213-225.
9. Saksvik PO, Nytrø K, Dahl-Jørgensen C, Mikkelsen A. A process evaluation of individual and organizational occupational stress and health interventions. Work Stress. 2002;16:37-57.
10. Kristensen TS. Intervention studies in occupational epidemiology. Occup Environ Med. 2005;62:205-210.
11. Nielsen K, Simonsen Abildgaard J. Evaluating organizational interventions: A research-based framework for process and effect evaluation [published online ahead of print 2013]. Work Stress. doi: 10.1080/02678373.2013. 812358.
12. Campbell N, Murray E, Darbyshire J, et al. Designing and evaluating complex interventions to improve health care. BMJ. 2007;334:455-459.
13. Dobson D, Cook TJ. Avoiding type III error in program evaluation: Results from a field experiment. Eval Program Plann. 1980;3:269-276.
14. Murta SG, Sanderson K, Oldenburg B. Process evaluation in occupational stress management programs: A systematic review. Am J Health Promot. 2007;21:248-254.
15. Nielsen R, Randall R, Albertsen K. Participants' appraisals of process issues and the effects of stress management interventions. J Organ Behav. 2007;28:793-810.
16. Nielsen K, Randall R. Opening the black box: A framework for evaluating organizational-level occupational health interventions [published online ahead of print 2013]. Eur J Work Organ Psychol. doi: 10.1080/1359432X.2012.690556.
17. Thomas R, Sargent LD, Hardy C. Managing organizational change: Negotiating meaning and power-resistance relations. Organ Sci. 2011;22:22-41.
18. Rouleau L, Balogun J. Middle managers, strategic sensemaking, and discursive competence. J Manag Stud. 2011;48:953-983.
19. Weick KE, Sutcliffe KM, Obstfeld D. Organizing and the process of sensemaking. Organ Sci. 2005;16:409-421.
20. Randall R, Cox T, Griffiths A. Participants' accounts of a stress management intervention. Hum Relat. 2007;60:1181.
21. vretveit J. Leading improvement. JHealth OrganManag. 2005;19:413-430.
22. Rouleau L. Micro-practices of strategic sensemaking and sensegiving: How middle managers interpret and sell change every day. J Manag Stud. 2005;42:1413-1441.
23. Birken SA, Lee S-YD, Weiner BJ. Uncovering middle managers' role in healthcare innovation implementation. Implement Sci. 2012;7:28.
24. Huy QN. In praise of middle managers. Harv Bus Rev. 2001;79:72-79.
25. Dutton JE, Jane E, Ashford SJ, O'Neill RM, Hayes E, Wierba EE. Reading the wind: How middle managers assess the context for selling issues to top managers. Acad Manage Rev. 2000;25:154-177.
26. Kanter RM, Stein BA, Jick TJ. The Challenge of Organizational Change. The Free Press; 1992.
27. Floyd SW, Wooldridge B. Dinosaurs or dynamos Recognizing middle management's strategic role. Acad Manage Exec. 1994;8:47-57.
28. Guth WD, Macmillan IC. Strategy implementation versus middle manager self-interest. Strateg Manage J. 1986;7:313-327.
29. Kompier MAJ, Cooper CL, Geurts SAE. A multiple case study approach to work stress prevention in Europe. Eur J Work Organ Psychol. 2000;9:371-400.
30. Hasson H, von Thiele Schwarz U, Villaume K, Hasson D. eHealth interventions for organizations-potential benefits and implementation challenges. In: Burke R, Cooper C, Biron C, eds. Creating Healthy Workplaces: Stress Reduction, Improved Well-being, and Organizational Effectiveness. Gower Publishing; 2013.
31. Skagert K. Leadership in Human Service Organisations: Conceptions, Strategies and Preconditions to Promote and Maintain Health at Work. Institute of Medicine. Department of Public Health and Community Medicine; 2010.
32. Coyle-Shapiro JA. Employee participation and assessment of an organizational change intervention: A three wave study of total quality management. J Appl Behav Sci. 1999;35:439-456.
33. Nielsen K, Randall R. Managers' active support when implementing teams: The impact on employee wellbeing. Appl Psychol: Health Well-Being. 2009;1:374-390.
34. Bjorklund C, Grahn A, Jensen I, Bergstrom G. Does survey feedback enhance the psychosocialwork environment and decrease sick leave Eur JWork Organ Psychol. 2007;16:76-93.
35. Nielsen K, Randall Reds. The importance of middle manager support for change: A case study from the financial sector in Denmark. In: Lapointe P-A, ed. Different Perspective on Work Changes. Quebec: Universit'e Laval; 2011.
36. Randall R, Griffiths A, Cox T. Evaluating organizational stress-management interventions using adapted study designs. Eur J Work Organ Psychol. 2005;14:23-41.
37. Biron C, Gatrell C, Cooper C. Autopsy of a failure. Evaluating process and contextual issues in an organizational-level work stress intervention. Int J Stress Manange. 2010;17:135-158.
38. Scarbrough H, Burrell Geds. The Axeman Cometh: The changing role and knowledge of middle managers. In: Clegg S, Palmer G, eds. The Politics of Management Knowledge. Thousands Oaks, CA: Sage; 1996.
39. Dahl-Jorgensen C, Saksvik PO. The impact of two organizational interventions on the health of service sector workers. Int J Health Serv. 2005;35:529-549.
40. Nielsen K, Martini Jørgensen M, Munch-Hansen M. Teamledelse Med Det Rette Twist-Inspiration Til at Arbejde Med Team, Teamledelse og Forandringsprocesser. Copenhagen, DK: Det Nationale Forskningscenter for Arbejdsmiljø; 2008.
41. Nielsen K, Randall R, Christensen K. Does training managers enhance the effects of implementing team-working A longitudinal, mixed methods field study. Hum Relat. 2010;63:1719.
42. Nielsen K, Munir F. How do transformational leaders influence followers' affective well-being Exploring the mediating mechanism of self-efficacy. Work Stress. 2009;23:313-329.
43. Nielsen K. How can we make organizational interventions work Employees and line managers as actively crafting interventions. Hum Relat. 2013;66:1029-1050.
44. Walinga J, Rowe W. Transforming stress in complex work environments: Exploring the capabilities of middle managers in the public sector. Int J Workplace Health Manage. 2013;6:66-88.
45. Giga SI, Noblet AJ, Faragher B, Cooper CL. The UK perspective: A review of research on organisational stress management interventions. Aust Psychol. 2003;38:158-164.
46. Lindstrom Ked. Finnish research in organizational development and job redesign. In: Murphy LR, Joseph J Jr, Sauter SL,Keita GP, eds. Job Stress Interventions. Washington, DC: American Psychological Association; 1995:283-293.
47. Yost PR, McLellan JR, Ecker DL, et al. HR interventions that go viral. J Bus Psychol. 2011;26:233-239.
48. Kotter JP. Leading change: Why transformation efforts fail. Harv Bus Rev. 2007;85:96-103.
49. Nielsen K, Randall R, Holten AL, Gonźalez ER. Conducting organizationallevel occupational health interventions: What works Work Stress. 2010;24:234-259.
50. Semmer NK, ed. Job stress interventions and organization of work. In: Quick J, Tetrick L, eds. Handbook of Occupational Health Psychology.Washington, DC: American Psychological Association; 2011.
51. Jackson SE, Schuler RS, Werner S. Managing Human Resources. South-Western Pub; 2011.
52. Francis H, Keegan A. The changing face of HRM: In search of balance. Hum Resour Manage J. 2006;16:231-249.
53. Patterson M, Rick J,Wood S, Carroll C, Balain S, Booth A. Systematic review of the links between human resource management practices and performance. Health Technol Assess. 2010;14:1-334.
54. Ulrich D. Human Resource Champions. Boston, MA: Harvard Business School Press; 1997.
55. Buyens D, DeVosA. Perceptions of the value of theHR function. Hum Resour Manage J. 2001;11:70-89.
56. Caldwell R. Models of change agency. Br J Manage. 2003;14:131-142.
57. Paauwe J. Key issues in strategic human resource management: Lessons from The Netherlands. Hum Resour Manag J. 1996;6:76-93.
58. Paauwe J, Boselie P. HRM and performance: What next. Hum Resour Manage J. 2005;15:68-83.
59. Logan M, Ganster D. An experimental evaluation of a control intervention to alleviate job-related stress. J Manage. 2005;31:90.
60. Randall R, Nielsen K, Tvedt SD. The development of five scales to measure employees' appraisals of organizational-level stress management interventions. Work Stress. 2009;23:1-23.
61. Nielsen K, Fredslund H, Christensen KB, Albertsen K. Success or failure Interpreting and understanding the impact of interventions in four similar worksites. Work Stress. 2006;20:272-287.
62. Hasson H, Gilbert-Ouimet M, Baril-Gingras G, et al. Implementation of an organizational-level intervention on the psychosocial environment of work-comparison of managers' and employees' views. J Occup Environ Med. 2012;54:185-191.
63. Bouffard JA, Taxman FS, Silverman R. Improving process evaluations of correctional programs by using a comprehensive evaluation methodology. Eval Program Plan. 2003;26:149-161.
64. HsiehHF, Shannon SE. Three approaches to qualitative content analysis. Qual Health Res. 2005;15:1277-1288.
65. von Thiele Schwarz U, Hasson Heds. Alignment in healthy organizations. Concepts of salutogenic organizations and change. In: Bauer G, Jenny G, eds. The Logics Behind Organizational Health Intervention Research. Springer; 2013.
66. Balogun J, Johnson G. From intended strategies to unintended outcomes: The impact of change recipient sensemaking. Organ Stud. 2005;26:1573-1601.
67. Philips A . Eldsjalar: En studie av aktorsskap i arbetsorganisatoriskt utvecklingsarbete (Souls of Fire: A Study of Actorship in Work Organization Development Effort). Doctoral thesis. Stockholm: Stockholm School of Economics, Management and Organization; 1988.
68. Forsberg Aed. Att brinna for lokalt utvecklingsarbete (engagement to local development work) Relationsbyggande for ekonomisk utveckling. In: Ekstedt E,Wolv'en L-E, eds. Developing Relationships for Economical Development. Vol. Stockholm: Arbetslivsinstitutet; 2003:181.
69. Palm K. Det riskabla engagemanget: Om regenerativ utveckling av manskliga resurser, eldsjalar och ledarskap i radikal utveckling (The Dangerous Commitment: About Regeneration and Development of Human Resources, Champions and Leadership During Radical Changes). Stockholm: KTH, School of Industrial Engineering and Management; 2008.
70. Garvin DA. The processes of organization and management. Sloan Manage Rev. 2012:39.
71. Pluye P, Potvin L, Denis JL, Pelletier J, Pelletier C. Program sustainability begins with the first events. Eval Program Plann. 2005;28:123-137.