Twenty years of cognitive work analysis in health care: A scoping review

Journal of Cognitive Engineering and Decision Making

Volumn 8, Issue 1, 2014, Pages 3-22

  Jiancaro, Tizneem ^a   Jamieson, Greg A ^a   Mihailidis, Alex ^a  

^a UNIVERSITY OF TORONTO   (Canada)

Author keywords

cognitive systems engineering; cognitive work analysis; ecological interface design; health care systems

Indexed keywords

COGNITIVE WORK ANALYSIS; ECOLOGICAL INTERFACE DESIGN; ERROR INVESTIGATION; HEALTH-CARE SYSTEM; INCIDENT INVESTIGATION; MEDICAL INFORMATICS; PHYSIOLOGICAL MONITORING; REQUESTS FOR PROPOSALS;

DECISION SUPPORT SYSTEMS; HEALTH CARE; LARGE SCALE SYSTEMS; PATIENT MONITORING; UNCERTAINTY ANALYSIS;

COGNITIVE SYSTEMS;

EID: 84893863570     PISSN: 15553434     EISSN: 21695032     Source Type: Journal    
DOI: 10.1177/1555343413488391     Document Type: Article

References (69)

1. Ahlstrom U.. Work domain analysis for air traffic controller weather displays. Journal of Safety Research. 2005 ; 36: 159-169 (Pubitemid 40654877)
2. Arksey H., O'Malley L.. Scoping studies: Towards a methodological framework. International Journal of Social Research Methodology. 2005 ; 8: 19-32 (Pubitemid 40322704)
3. ArmstrongR.HallB. J.DoyleJ.WatersE. (2011). "Scoping the scope" of a cochrane review. Journal of Public Health, 33, 147-150. Retrieved from http://resolver.scholarsportal.info/resolve/17413842/v33i0001/147-tsoacr.xml
4. AshooriM.BurnsC. M. (2012). Team cognitive work analysis: Structure and control tasks. Unpublished manuscript.
5. Bennett K., Flach J. Display and interface design: Subtle science, exact art. Boca Raton, FL: CRC Press ; 2011:
6. Applications of cognitive work analysis. Bisantz A. M. Burns C. M., ed. Boca Raton, FL: CRC Press ; 2008:
7. Brien S. E., Lorenzetti D. L., Lewis S., Kennedy J., Ghali W. A.. Overview of a formal scoping review on health system report cards. Implementation Science. 2010 ; 5: 2
8. Burns C. M., Enomoto Y., Momtahan K. L. Applications of cognitive work analysis. Bisantz A. Burns C., ed. Boca Raton, FL: CRC Press ; 2008: 149-174.
9. Burns C. M., Hajdukiewicz J. R. Ecological interface design. Boca Raton, FL: CRC Press ; 2004:
10. Burns C. M., Momtahan K. L., Enomoto Y. Proceedings of the Human Factors and Ergonomics Society 50th Annual Meeting. Santa Monica: Human Factors and Ergonomics Society ; 2006: 442-446.
11. Cam K. M., Efthimiadis E. N., Hammond K. W. Proceedings of the 41st Annual Hawaii International Conference on System Sciences. Washington, DC: IEEE ; 2008: 235.
12. Canfield K., Petrucci K.. Interface design for clinical information systems: An ecological interface design approach. Lecture Notes in Computer Science. 1993 ; 733: 391-402
13. Dennett D. C.. Intentional systems. Journal of Philosophy. 1971 ; 68 (4). 3-22
14. Edraki A., Milgram P.. Designing an information querying interface for a rheumatoid arthritis patient record system. Proceedings of the Human Factors and Ergonomics Society 48th Annual Meeting. 2004 ; 48: 1634-1637
15. Effken J. A.. Different lenses, improved outcomes: A new approach to the analysis and design of healthcare information systems. International Journal of Medical Informatics. 2002 ; 65: 59-74 (Pubitemid 34218129)
16. Effken J. A.. Improving clinical decision making through ecological interfaces. Ecological Psychology. 2006 ; 18: 283-318
17. Effken J. A., Brewer B. B., Logue M. D., Gephart S. M., Verran J. A.. Using cognitive work analysis to fit decision support tools to nurse managers' work flow. International Journal of Medical Informatics. 2011 ; 80: 698-707
18. Effken J. A., Loeb R., Johnson K., Johnson S., Reyna V.. Using cognitive work analysis to design clinical displays. Studies in Health Technology and Informatics. 2001 ; 84: 127-131
19. Effken J. A., Loeb R. G., Kang Y., Lin Z.-C.. Clinical information displays to improve ICU outcomes. International Journal of Medical Informatics. 2008 ; 77: 765-777
20. Govt of Ontario. (2010). Aging at home strategy. Retrieved from http://news.ontario.ca/mohltc/en/2010/08/aging-at-home-strategy.html
21. Guarrera T., Stephens R., Clark L., McGeorge N., Fairbanks R. J., Perry S.,... Bizants A. M. Proceedings of the 2012 Symposium on Human Factors and Ergonomics in Health Care. Santa Monica, CA: Human Factors and Ergonomics Society ; 2012: 165.
22. Hajdukiewicz J. R., Vicente K. J., Doyle D. J., Milgram P., Burns C. M.. Modeling a medical environment: An ontology for integrated medical informatics design. International Journal of Medical Informatics. 2001 ; 62: 79-99 (Pubitemid 32409897)
23. Hall T. J., Rudolph J. W., Cao C. G. L. Proceedings of the Human Factors and Ergonomics Society 50th Annual Meeting. Santa Monica, CA: Human Factors an Ergonomics Society ; 2006: 1064-1067.
24. Healey A., Vincent C.. The systems of surgery. Theoretical Issues in Ergonomics Science. 2007 ; 8: 429-443
25. Hersh W.. A stimulus to define informatics and health information technology. BMC Medical Informatics and Decision Making. 2009 ; 9: 24
26. IsraelskiE. W. (2012). Overview of international medical device human factors standards. In Symposium on Human Factors and Ergonomics in Health Care. Retrieved from http://www.hfes.org/web/HFESmeetings/HCSpresentations/ israelskistandardsppt.pdf
27. Jenkins D., Stanton N., Salmon P., Walker G. Cognitive work analysis: Coping with complexity. Surrey, UK: Ashgate ; 2009:
28. Jungk A., Thull B., Hoeft A., Rau G.. Ergonomic evaluation of an ecological interface and a profilogram display for hemodynamic monitoring. Journal of Clinical Monitoring and Computing. 1999 ; 15: 469-479 (Pubitemid 30311648)
29. Kilgore R. C., St-Cyr O., Jamieson G. A. Applications of cognitive work analysis. Bisantz A. Burns C., ed. Boca Raton, FL: CRC Press ; 2008: 15-47.
30. Kohn L. T., Corrigan J., Donaldson M. S. To err is human: Building a safer health system. Washington, DC: National Academy Press ; 2000:
31. Levac D., Colquhoun H., O'Brien K. K.. Scoping studies: Advancing the methodology. Implementation Science. 2010 ; 5: 1-9
32. Lim R., Anderson J., Buckle P. Proceedings of the Human Factors and Ergonomics Society 52nd Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2008: 453-457.
33. Lin C.-P., Gennari J. H. AMIA Annual Symposium Proceedings. Bethesda, MD: AMIA ; 2007: 1033.
34. Little E.. Combining ontologies and cognitive engineering to innovate electronic health records. International Journal of Innovation Science. 2010 ; 2: 29-38
35. Lopez K. D., Gerling G. J., Cary M. P., Kanak M. F.. Cognitive work analysis to evaluate the problem of patient falls in an inpatient setting. Journal of the American Medical Informatics Association. 2010 ; 17: 313-321
36. MakaryM. (2012). How to stop hospitals from killing us. Wall Street Journal. Retrieved from http://online.wsj.com/article/ SB10000872396390444620104578008263334441352.html
37. McEwen T. R., Elder N., Flach J. M.. Creating safety in primary care practice with electronic medical records requires the consideration of system dynamics. Journal of Healthcare Engineering. 2011 ; 2: 87-96
38. Miller A., Sanderson P. M. Proceedings of the Human Factors and Ergonomics Society 44th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2000: 245-248.
39. Miller A., Scheinkestel C., Steele C.. The effects of clinical information presentation on physicians' and nurses' decision-making in ICUs. Applied Ergonomics. 2009 ; 40: 753-761
40. Momtahan K. L., Burns C. M.. Applications of ecological interface design in supporting the nursing process. Journal of Healthcare Information Management. 2004 ; 18 (4). 74
41. Momtahan K. L., Burns C. M., Sherrard H., Mesana T., Labinaz M.. Using personal digital assistants and patient care algorithms to improve access to cardiac care best practices. Studies in Health Technology and Informatics. 2007 ; 12: 117
42. Morineau T., Morandi X., Le Moellic N., Diabra S., Riffaud L., Haegelen C.. Decision making during preoperative surgical planning. Human Factors. 2009 ; 51: 67-77
43. Murphy J.. "To err is human" ten years on. Irish Medical Journal. 2009 ; 103 (2). 36
44. Naikar N.. Beyond interface design: Further applications of cognitive work analysis. International Journal of Industrial Ergonomics. 2006 ; 36: 423-438
45. Naikar N. Applications of cognitive work analysis. Bisantz A. Burns C., ed. Boca Raton, FL: CRC Press ; 2008: 69-94.
46. NaikarN.PearceB.DrummD.SandersonP. M. (2003). Designing teams for first-of-a-kind, complex systems using the initial phases of cognitive work analysis: Case study. Human Factors, 45, 202. Retrieved from http://hfs.sagepub.com/content/45/2/202.short
47. Pingenot A., Shanteau J., Sengstacke L. D. N.T. C.. Description of inpatient medication management using cognitive work analysis. Computers, Informatics, Nursing. 2009 ; 27: 379-392
48. Rasmussen J., Pejtersen A. M., Goodstein L. P. Cognitive systems engineering. New York, NY: Wiley-Interscience ; 1994:
49. Rasmussen J., Pejtersen A. M., Schmidt K. Taxonomy for cognitive work analysis. Roskilde, Denmark: Riso National Laboratory ; 1990:
50. Read G. J. M., Salmon P. M., Lenné M. G.. From work analysis to work design: A review of cognitive work analysis design applications. Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting. 2012 ;: 368-372
51. Reason J.. Human error: Models and management. British Medical Journal. 2000 ; 320: 768-770 (Pubitemid 30179429)
52. Rogers M. L., Cook R. I., Bower R., Molloy M., Render M. L.. Barriers to implementing wrong site surgery guidelines: A cognitive work analysis. IEEE Transactions on Systems, Man, and Cybernetics Part A: Systems and Humans. 2004 ; 34: 757-763
53. Rogers M. L., Patterson E. S., Woods D. D., Render M. L. Cognitive work analysis in health care. Mahwah, NJ: Lawrence Erlbaum ; 2006:
54. Sanderson P. M.. The multimodal world of medical monitoring displays. Applied Ergonomics. 2006 ; 37: 501-512
55. Sarcevic A., Lesk M. E., Marsic I., Burd R. S. CHI '08 extended abstracts on human factors in computing systems. New York, NY: Association for Computing Machinery ; 2008: 3303-3308.
56. SarcevicA.LeskM. E.MarsicI.BurdR. S. (2010). Towards an efficient method for studying collaborative practices of emergency care teams. Retrieved from http://comminfo.rutgers.edu/∼aleksarc/pub/sarcevic-cscw2010-healthcare- workshop.pdf
57. Sarcevic A., Marsic I., Lesk M. E., Burd R. S. Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work. New York, NY: Association for Computing Machinery ; 2008: 215-224.
58. Sharp T. D., Helmicki A. J. Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 1998: 350-354.
59. Shiell A., Hawe P., Gold L.. Complex interventions or complex systems? Implications for health economic evaluation. British Medical Journal. 2008 1281 ; 336:
60. StermanJ. D. (2006). Learning from evidence in a complex world. American Journal of Public Health, 96, 505-514. Retrieved from http://www.ncbi.nlm.nih. gov/pubmed/16449579 (Pubitemid 43320698)
61. Taylor-Adams S., Vincent C., Chapman J., Connolly Y.. Systems analysis of clinical incidents: The London protocol. Clinical Risk. 2004 ; 10: 211-220 (Pubitemid 39524259)
62. Thompson L. K., Hickson J. C. L., Burns C. M. Proceedings of the Human Factors and Ergonomics Society 47th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2003: 1516-1520.
63. Types of care. (2011). Retrieved from http://www.cihi.ca/CIHI-ext-portal/ internet/EN/Theme/types+of+care/cihi000002
64. Unruh K. T., Pratt W.. Patients as actors: The patient's role in detecting, preventing, and recovering from medical errors. International Journal of Medical Informatics. 2007 ; 76: S236 - S244
65. Vicente K. J. Cognitive work analysis: Toward safe, productive, and healthy computer-based work. Mahwah, NJ: Lawrence Erlbaum ; 1999:
66. Watson M. O., Sanderson P. M.. Designing for attention with sound: Challenges and extensions to ecological interface design. Human Factors. 2007 ; 49: 331-346 (Pubitemid 46493601)
67. Wears R. L.. What makes diagnosis hard?. Advances in Health Sciences Education: Theory and Practice. 2009 ; 14: 19-25
68. Wu C., Jeon J., Cafazzo J., Burns C. M. Proceedings of the 2012 Symposium on Human Factors and Ergonomics in Health Care. Santa Monica, CA: Human Factors and Ergonomics Society ; 2012: 224-228.
69. Zhang Y., Drews F. A., Westenskow D. R., Foresti S., Agutter J., Bermudez J. C.,... Loeb R.. Effects of integrated graphical displays on situation awareness in anaesthesiology. Cognition Technology Work. 2002 ; 4: 82-90