메뉴 건너뛰기




Volumn 4, Issue 4, 2013, Pages 199-206

Facilitating wasteful activities discovery in pure service environment through usage of process mining

Author keywords

Lean transformation; Process mining; Wastes

Indexed keywords


EID: 84892378497     PISSN: 22172661     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (3)

References (61)
  • 3
    • 0038569326 scopus 로고    scopus 로고
    • 2nd ed., Palgrave Macmillan, Basingstoke
    • Hill, T. (2005), Operations Management, 2nd ed., Palgrave Macmillan, Basingstoke
    • (2005) Operations Management
    • Hill, T.1
  • 6
    • 66249123443 scopus 로고    scopus 로고
    • Disaffected nation
    • Acland, H. (2005), "Disaffected nation", Marketing, Vol. 8, pp. 32-35
    • (2005) Marketing , vol.8 , pp. 32-35
    • Acland, H.1
  • 7
    • 18444369946 scopus 로고    scopus 로고
    • Top ten excuses for bad service
    • Dickson, D., Ford, R., and Laval, B. (2005), "Top ten excuses for bad service", Organisational Dynamics, Vol. 34 No. 2, pp. 168-204
    • (2005) Organisational Dynamics , vol.34 , Issue.2 , pp. 168-120
    • Dickson, D.1    Ford, R.2    Laval, B.3
  • 8
    • 0038497897 scopus 로고    scopus 로고
    • Disconnected capitalism
    • Thompson, P. (2003), "Disconnected capitalism", Work, Employment & Society, Vol. 17 No. 2, pp. 359-378
    • (2003) Work, Employment & Society , vol.17 , Issue.2 , pp. 359-337
    • Thompson, P.1
  • 10
    • 33744731912 scopus 로고    scopus 로고
    • Creating a customer driven supply chain
    • Jones, D., and Clarke, P. (2002), "Creating a customer driven supply chain", Efficient Consumer Response Journal, Vol. 2 No. 2, pp. 28-37
    • (2002) Efficient Consumer Response Journal , vol.2 , Issue.2 , pp. 28-23
    • Jones, D.1    Clarke, P.2
  • 14
    • 84892376993 scopus 로고    scopus 로고
    • Continual Improvement, and Wage Incentive in Textile Industry
    • Slovic, D. (2005), "Continual Improvement, and Wage Incentive in Textile Industry", Management, year X, No.40, pp. 58-61
    • (2005) Management, year , vol.10 , Issue.40 , pp. 58-61
    • Slovic, D.1
  • 15
    • 1642608922 scopus 로고
    • Servitization of business: adding value by adding services
    • Vandermerwe, S., and Rada, J. (1988), "Servitization of business: adding value by adding services", European Management Journal, Vol. 6 No. 4, pp. 314-324
    • (1988) European Management Journal , vol.6 , Issue.4 , pp. 314-332
    • Vandermerwe, S.1    Rada, J.2
  • 18
    • 33744731912 scopus 로고    scopus 로고
    • Creating a customer driven supply chain
    • Jones, D., and Clarke, P. (2002), "Creating a customer driven supply chain", Efficient Consumer Response Journal, Vol. 2 No. 2, pp. 28-37
    • (2002) Efficient Consumer Response Journal , vol.2 , Issue.2 , pp. 28-23
    • Jones, D.1    Clarke, P.2
  • 21
    • 84880717816 scopus 로고    scopus 로고
    • A comparative analysis of integrating lean concepts into supply chain management in manufacturing, and service industries
    • Cudney, E., and Elrod, C. (2011), "A comparative analysis of integrating lean concepts into supply chain management in manufacturing, and service industries", International Journal of Lean Six Sigma, Vol. 2 No. 1, pp. 5-22
    • (2011) International Journal of Lean Six Sigma , vol.2 , Issue.1 , pp. 5-20
    • Cudney, E.1    Elrod, C.2
  • 22
    • 18044363048 scopus 로고    scopus 로고
    • Third Edition, PISCIE Books, Buckingham
    • Bicheno, J. (2004), The New Lean Toolbox - Third Edition, PISCIE Books, Buckingham
    • (2004) The New Lean Toolbox
    • Bicheno, J.1
  • 25
    • 66249119537 scopus 로고    scopus 로고
    • Spreading the good word
    • Vinas, T. (2004), "Spreading the good word", Industry Week, Vol. 253 No. 2, pp. 59-60
    • (2004) Industry Week , vol.253 , Issue.2 , pp. 59-56
    • Vinas, T.1
  • 26
    • 80052901983 scopus 로고    scopus 로고
    • Company applies 'lean techniques in the office'
    • Chaneski, W. (2005), "Company applies 'lean techniques in the office'", Modern Machine Shop, Vol. 78 No. 6, pp. 44-46
    • (2005) Modern Machine Shop , vol.78 , Issue.6 , pp. 44-44
    • Chaneski, W.1
  • 28
    • 1842430959 scopus 로고    scopus 로고
    • Deep change: how operational innovation can transform your company
    • Hammer, M. (2004), "Deep change: how operational innovation can transform your company", Harvard Business Review, Vol. 82 No. 4, pp. 84-95
    • (2004) Harvard Business Review , vol.82 , Issue.4 , pp. 84-89
    • Hammer, M.1
  • 29
    • 84993044139 scopus 로고    scopus 로고
    • Improving business school courses by applying lean principles, and practices
    • Emiliani, M.L. (2004), "Improving business school courses by applying lean principles, and practices", Quality Assurance in Education, Vol. 12 No. 4, pp. 175-187
    • (2004) Quality Assurance in Education , vol.12 , Issue.4 , pp. 175-118
    • Emiliani, M.L.1
  • 30
    • 33746339922 scopus 로고    scopus 로고
    • Bringing lean to the office
    • Tischler, L. (2006), "Bringing lean to the office", Quality Progress, Vol. 39 No. 7, pp. 32-38
    • (2006) Quality Progress , vol.39 , Issue.7 , pp. 32-33
    • Tischler, L.1
  • 31
    • 14744298845 scopus 로고    scopus 로고
    • Lean management of environmental consulting
    • Ball, D.R., and Maleyeff, J. (2003), "Lean management of environmental consulting", Journal of Management in Engineering, Vol. 19 No. 1, pp. 17-24
    • (2003) Journal of Management in Engineering , vol.19 , Issue.1 , pp. 17-12
    • Ball, D.R.1    Maleyeff, J.2
  • 33
    • 14844337817 scopus 로고    scopus 로고
    • Harvard Business Review, March
    • Womack, J., and Jones, D. (2005), "Lean consumption", Harvard Business Review, March, pp. 55-68
    • (2005) Lean consumption , pp. 55-68
    • Womack, J.1    Jones, D.2
  • 34
    • 0036935371 scopus 로고    scopus 로고
    • Using lean principles to streamline the quotation process: a case study
    • Buzby, C., Gerstenfield, A., Voss, L., and Zeng, A. (2002), "Using lean principles to streamline the quotation process: a case study", Industrial Management & Data Systems, Vol. 102 No. 8/9, pp. 513-520
    • (2002) Industrial Management & Data Systems , vol.102 , Issue.8-9 , pp. 513-552
    • Buzby, C.1    Gerstenfield, A.2    Voss, L.3    Zeng, A.4
  • 36
    • 33646902113 scopus 로고    scopus 로고
    • "Exploration of internal service systems using lean principles"
    • Maleyeff, J. (2006), "Exploration of internal service systems using lean principles", Management Decision, Vol. 44 No. 5, pp. 674-689
    • (2006) Management Decision , vol.44 , Issue.5 , pp. 674-668
    • Maleyeff, J.1
  • 37
    • 0002623534 scopus 로고    scopus 로고
    • Decoding the DNA of the Toyota production system
    • Spear, S., and Bowen, H.K. (1999), "Decoding the DNA of the Toyota production system", Harvard Business Review, Vol. 77 No. 5, pp. 96-106
    • (1999) Harvard Business Review , vol.77 , Issue.5 , pp. 96-10
    • Spear, S.1    Bowen, H.K.2
  • 45
    • 0004068620 scopus 로고
    • PhD Thesis, Institut für instrumentelle Mathematik, Bonn
    • Petri, C.A. (1962), Kommunikation mit Automaten, PhD Thesis, Institut für instrumentelle Mathematik, Bonn
    • (1962) Kommunikation mit Automaten,
    • Petri, C.A.1
  • 46
    • 49949150022 scopus 로고
    • Language Identification in the Limit
    • Gold, E.M. (1967), "Language Identification in the Limit", Information, and Control, Vol. 10 No. 5, pp. 447-474
    • (1967) Information, and Control , vol.10 , Issue.5 , pp. 447-474
    • Gold, E.M.1
  • 47
    • 84890470685 scopus 로고    scopus 로고
    • Proceedings of the Sixth International Conference on Extending Database Technology
    • Agrawal, R., Gunopulos, D., Leymann, F. (1998), "Mining process models from workflow logs", Proceedings of the Sixth International Conference on Extending Database Technology, pp. 469-483
    • (1998) Mining process models from workflow logs , pp. 469-483
    • Agrawal, R.1    Gunopulos, D.2    Leymann, F.3
  • 48
    • 0242712942 scopus 로고    scopus 로고
    • Workflow Mining: Current Status, and Future Directions", In Meersman, R., Tari, Z., Schmidt, D.C.
    • editors, of Lecture Notes in Computer Science, Springer, Berlin
    • de Medeiros, A.K.A., van der Aalst, W.M.P., Weijters, A.J.M.M. (2003), "Workflow Mining: Current Status, and Future Directions", In Meersman, R., Tari, Z., Schmidt, D.C., editors, On the Move to Meaningful Internet Systems 2003: CoopIS, DOA,, and ODBASE, Vol. 2888 of Lecture Notes in Computer Science, pages 389-406. Springer, Berlin
    • (2003) On the Move to Meaningful Internet Systems 2003: CoopIS, DOA,, and ODBASE , vol.2888 , pp. 389-406
    • de Medeiros, A.K.A.1    van der Aalst, W.M.P.2    Weijters, A.J.M.M.3
  • 53
    • 80052884450 scopus 로고    scopus 로고
    • BETA Working Paper Series, WP 334, Eindhoven University of Technology, Eindhoven
    • Weijters, A.J.M.M., and Ribeiro, J.T.S. (2010), "Flexible Heuristics Miner (FHM)", BETA Working Paper Series, WP 334, Eindhoven University of Technology, Eindhoven
    • (2010) Flexible Heuristics Miner (FHM)
    • Weijters, A.J.M.M.1    Ribeiro, J.T.S.2
  • 54
    • 0038002768 scopus 로고    scopus 로고
    • Rediscovering Workflow Models from Event-Based Data Using Little Thumb
    • Weijters, A.J.M.M., and van der Aalst, W.M.P. (2003), "Rediscovering Workflow Models from Event-1Based Data Using Little Thumb", Integrated Computer-Aided Engineering, Vol. 10 No. 2, pp. 151-162
    • (2003) Integrated Computer-Aided Engineering , vol.10 , Issue.2 , pp. 151-162
    • Weijters, A.J.M.M.1    van der Aalst, W.M.P.2
  • 60
    • 84861026899 scopus 로고    scopus 로고
    • Standardizing the pre-designphase for improved efficiency in off-site housing projects", In Egbu, C. (Ed)
    • 6-8 September 2010, Leeds, UK, Association of Researchers in Construction Management
    • Haller, M, and Stehn, L (2010), "Standardizing the pre-1designphase for improved efficiency in off-site housing projects", In Egbu, C. (Ed) Proceedings of 26th Annual ARCOM Conference, 6-8 September 2010, Leeds, UK, Association of Researchers in Construction Management, pp. 1259-1268.
    • (2010) Proceedings of 26th Annual ARCOM Conference , pp. 1259-1268
    • Haller, M.1    Stehn, L.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.