Analyzing information quality in virtual networks of the services sector with qualitative interview data

Challenges of Managing Information Quality in Service Organizations

Volumn , Issue , 2006, Pages 187-212

  Melkas, Helinä ^a  

^a AALTO UNIVERSITY   (Finland)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84892287962     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4018/978-1-59904-420-0.ch009     Document Type: Chapter

References (38)

1. Benassi, M. (1993). Organizational perspectives of strategic alliances. In G. Grabher (Ed.), The embedded firm (pp. 95-115). London: Routledge.
2. Davidson, B., Lee, Y. W., & Wang, R. (2004). Developing data production maps: meeting patient discharge data submission requirements. International Journal of Healthcare Technology and Management, 6(2), 223-240.
3. Duarte, D. L., & Tennant Snyder, N. (2001). Mastering virtual teams: Strategies, tools, and techniques that succeed. San Francisco: Jossey-Bass.
4. EN 50134-7: 1996. (1996). European Standard. Alarm systems - Social alarm systems. Part 7: Application guidelines. Brussels: European Committee for Electrotechnical Standardization.
5. English, L. P. (1996). Help for data quality problems. InformationWeek, 600, 53-61.
6. English, L. P. (1999). Improving data warehouse and business information quality: Methods for reducing costs and increasing profits. New York: Wiley.
7. English, L. P. (2001). Information quality management: The next frontier. Quality Congress: American Society for Quality's Annual Quality Congress Proceedings (pp. 529-533). Milwaukee: American Society for Quality.
8. Handy, C. (1995, May-June). Trust and the virtual organization. Harvard Business Review, 73(3), 40-50.
9. Holton, J. A. (2001). Building trust and collaboration in a virtual team. Team Performance Management, 7(3/4), 36-47.
10. Huang, K-T., Lee, Y. W., & Wang, R. Y. (1999). Quality information and knowledge. Upper Saddle River, NJ: Prentice Hall PTR.
11. Jarvenpaa, S. L., Knoll, K., & Leidner, D. E. (1998, Spring). Is anybody out there? Antecedents of trust in global virtual teams. Journal of Management Information Systems, 14(4), 29-64.
12. Katzy, B. R., & Dissel, M. (2001). A toolset for building the virtual enterprise. Journal of Intelligent Manufacturing, 12, 121-131.
13. Kayworth, T. R., & Leidner, D. E. (2002, Winter). Leadership effectiveness in global virtual teams. Journal of Management Information Systems, 18(3), 7-40.
14. Kotorov, R. (2001). Virtual organization: Conceptual analysis of the limits of its decentralization. Knowledge and Process Management, 8(1), 55-62.
15. Lillrank, P. (1998). Introduction to knowledge management. In P. Lillrank & M. Forssén (Eds.), Managing for knowledge: Perspectives and prospects (Working Paper No. 17/1998/Industrial Management, pp. 3-28). Espoo: Helsinki University of Technology.
16. Lipnack, J., & Stamps, J. (1997). Virtual teams: Reaching across space, time, and organizations with technology. New York: John Wiley & Sons.
17. Melkas, H. (2004). Towards holistic management of information within service networks: Safety telephone services for ageing people. Doctoral dissertation. Espoo: Helsinki University of Technology, Department of Industrial Engineering and Management. Retrieved from http://lib.hut.fi/Diss/2004/isbn9512268868/
18. Miles, M., & Huberman, A. M. (1985). Qualitative data analysis. Beverly Hills, CA: Sage Publications.
19. Miles, R. E., & Snow, C. C. (1992). Causes of failure in network organizations. California Management Review, 34(4), 53-72.
20. Miller, B., Malloy, M. A., Masek, E., & Wild, C. (2001). Towards a framework for managing the information environment. Information and Knowledge Systems Management, 2, 359-384.
21. Molander, S. (2003). Call centeristä contact centeriksi: Turvapuhelinkeskus ikäihmisten tukena. In A. Serkkola (Ed.), Turvapuhelinpalvelut ikääntyvän ihmisen elinympäristössä (pp. 69-92). Lahti: Helsinki University of Technology Lahti Centre.
22. Pierce, E., Kahn, B., & Melkas, H. (forthcoming). A comparison of quality issues for data, information, and knowledge. Paper submitted to the Information Resources Management Association International Conference 2006. Washington, DC.
23. Provan, K. G., & Milward, H. B. (2001, July/August). Do networks really work? A framework for evaluating public-sector organizational networks. Public Administration Review, 61(4), 414-423.
24. Putnam, L. (2001, March/April). Distance teamwork: The realities of collaborating with virtual colleagues. Online, 25(2), 54-57.
25. Rouse, W. B. (1999). Connectivity, creativity, and chaos: Challenges of looselystructured organizations. Information & Knowledge Systems Management, 1, 117-131.
26. nd ed.). London: Sage Publications.
27. van der Smagt, T. (2000). Enhancing virtual teams: Social relations v. communication technology. Industrial Management + Data Systems, 100(4), 148-156.
28. Strong, D. M., Lee, Y. W., & Wang, R. Y. (1997a). Data quality in context. Communications of the ACM, 40(5), 103-110.
29. Strong, D. M., Lee, Y. W., & Wang, R. Y. (1997b). 10 potholes in the road to information quality. IEEE Computer, 30(8), 38-46.
30. van Berlo, A. (1998). How to enhance acceptance of safety alarm systems by elderly? In J. Graafmans, V. Taipale, & N. Charness (Eds.), Gerontechnology: A sustainable investment in the future (pp. 390-393). Amsterdam, The Netherlands: IOS Press.
31. van Hout, E. J. Th., & Bekkers, V. J. J. M. (2000). Patterns of virtual organization: The case of the National Clearinghouse for Geographic Information. Information Infrastructure and Policy, 6, 197-207.
32. Viitanen, J. (1998). The information management strategies in the global network organization. Publication of the Turku School of Economics and Business Administration, Series A-6: 1998. Turku: Turku School of Economics and Business Administration.
33. Voss, H. (1996, July/August). Virtual organizations: The future is now. Strategy & Leadership, 12-16.
34. Wang, R. Y. (1998). A product perspective on total data quality management. Communications of the ACM, 41(2), 58-65.
35. Wang, R. Y., Lee, Y. W., Pipino, L. L., & Strong, D. M. (1998, Summer). Manage your information as a product. Sloan Management Review, 39(4), 95-105.
36. Wang, R. Y., & Strong, D. M. (1996, Spring). Beyond accuracy: What data quality means to data consumers. Journal of Management Information Systems, 12(4), 5-34.
37. Wasserman, S., & Galaskiewicz, J. (Eds.). (1994). Advances in social network analysis: Research in the social and behavioural sciences. Thousand Oaks, CA: Sage Publications.
38. Yin, R. K. (1989). Case study research: Design and methods. Beverly Hills, CA: Sage Publications.