Antecedents of higher degree students' satisfaction: A developing country perspective

Middle East Journal of Scientific Research

Volumn 18, Issue 5, 2013, Pages 651-659

  Awan, Muhammad Abid ^a   Rehman, Mohsin Abdul ^a  

^a Gujranwala Institute of Future Technologies   (Pakistan)

Author keywords

Higher education; Institutional factors; Personal factors; Students' retention; Students' satisfaction

Indexed keywords

EID: 84891823072     PISSN: 19909233     EISSN: 19998147     Source Type: Journal    
DOI: 10.5829/idosi.mejsr.2013.18.5.11737     Document Type: Article

References (69)

1. Guolla, M., 1999. Assessing the Teaching Quality to Student Satisfaction Relationship: Applied Customer Satisfaction Research in the Classroom. Journal of Marketing Theory and Practice.
2. Sapri, M., A. Kaka and E. Finch, 2009. Factors that Influence Student's Level of Satisfaction with Regards to Higher Educational Facilities Services. Malaysian Journal of Real Estate, 4(1): 34-50.
3. Athiyaman, A., 1997. Linking Student Satisfaction and Service Quality Perceptions: The Case of University Education. European Journal of Marketing, 31(7): 528-40.
4. Einarson, M.K. and M.W. Matier, 2005. Exploring Race Differences in Correlates of seniors' Satisfaction with Undergraduate Education. Research in Higher Education, 46(6): 641-76.
5. Spreng, R.A. and R.D. Mackoy, 1996. An Empirical Examination of a Model of Perceived Service Quality and Satisfaction. Journal of Retailing, 72(2): 201-214.
6. Wilkins, S., M.S. Balakrishnan and J. Huisman, 2012. Student Satisfaction and Student Perceptions of Quality at International Branch Campuses in the United Arab Emirates. Journal of Higher Education Policy and Management, 34(5): 543-556.
7. Anatoly Viktorovich Molodchik, 2013. Leadership Development: A Case of a Russian Business School, Middle-East Journal of Scientific Research, 15(2): 222-228.
8. Mercer Kylyshbaevna Bissenova and Ermek Talantuly Nurmaganbet. The Notion of Guilt and Problems of Legislative Regulations of its Forms: The Notion of Guilt in the Criminal Law of Kazakstan, Middle-East Journal of Scientific Research, 15(2): 229-236.
9. Oseguera, L. and B.S. Rhee, 2009. The Influence of Institutional Retention Climates on Student Persistence to Degree Completion: A Multilevel Approach. Res High Education, 50: 546-569.
10. Hatcher, L., K. Kryter, J.S. Prus and V. Fitzgerald, 1992. Predicting College Student Satisfaction, Commitment and Attrition from Investment Model Constructs. Journal of Applied Social Psychology, 22(16): 1273-1296.
11. Eyck, R., M. Tewsand and J.M. Ballester, 2009. Improved Medical Student Satisfaction and Test Performance with a Simulation-Based Emergency Medicine Curriculum: A Randomized Controlled Trial. Paper presented at the ACEP 2008 Research Forum, Chicago, IL.
12. Witowski, L., 2008. The relationship between instructional delivery methods and students learning preferences: What contributes to students' satisfaction in an online learning environment? PhD Dissertation.
13. Cheng, Y.C. and M.M. Tam, 1997. Multi-Models of Quality in Education. Quality Assurance in Education, 5: 22-31.
14. Kotler, P. and K.F. Fox, 1995. Strategic Marketing for Educational Institutions. Englewood Cliffs: Prentice Hall.
15. Elliot, K.M. and D. Shin, 2002. Student Satisfaction: An Alternative Approach to Assessing this Important Concept. Journal of Higher Education Policy and Management, 24(2).
16. Ijaz, A., S. Irfan, S. Shahbaz, M. Awan and M. Sabir, 2011. An Empirical Model of Student Satisfaction: Case of Pakistani Public Sector Business Schools. Journal of Quality and Technology Management, 7: 91-114.
17. Hasan, H.F., A.A. Ilias, R.A. Rahmanand and M.S. Yasoa, 2008. Student Satisfaction and Service Quality: Any Differences in Demographic Factors? International Business Research, 1(4): 131-143.
18. Lewis, B. and M. Soureli, 2006. The Antecedents of Customer Loyalty in Retail Banking. Journal of Consumer Behaviour, 5: 15-13.
19. Kotler, P. and R.N. Clarke, 1987. Marketing for Health Care Organisations. Prentice Hall, Englewood Cliffs, NJ.
20. Astin, A.W., 1993. What Matters in College: Four Critical Years Revisited. San Francisco: Jossey-Bass.
21. Zeithaml, V.A., A. Parasurama Nanda and L.L. Berry, 1990. Delivering Quality Service. New York: The Free Press.
22. Abbasi, N., A. Malik and M. Imdadullah, 2011. A Study on Student Satisfaction in Pakistani Universities: The Case of Bahauddin Zakariya University, Pakistan. Asian Social Science, 7: 1911-17.
23. Wei, C. and S. Ramalu, 2011. Students Satisfaction Towards the University: Does Service Quality Matters? International Journal of Education, 3: 1948-76.
24. Astin, W.A., 1984. Student Involvement: A Developmental Theory for Higher Education. Journal of College Student Development.
25. Holland, G.J., 1997. The Maximum Potential Intensity of Tropical Cyclones. Journal of the Atmospheric Sciences, 54(21): 2519-2541.
26. Bank, B., R. Slavings and R. Biddle, 1990. Effects of Peer, Faculty and Parental Influences on Students' Persistence. Sociology of Education, 63: 209-225.
27. Stebleton, M.J., R. Huesman and A. Kuzhabekova, 2010. Do I Belong Here? Exploring Immigrant College Student Responses on the SERU Survey Sense of Belonging/Satisfaction Factor. CSHE Research and Occasional Paper Series, Berkeley, CA. Center for Studies in Higher Education, 13(10).
28. Kerkmann, C.B., R.T. Lee, M.J. Lown and M.S. Allgood, 2000. Financial Management, Financial Problems and Marital Satisfaction Among Recently Married University Students. Financial Counselling and Planning, 11(2).
29. Conger, R.D., G.H. Elder Jar, FO. Lorenz, K.J. Conger, R.L. Simons, L.B. Whit beck and J.N. Melba, 1990. Linking economic hardship to marital quality and instability. Journal of Marriage and the Family, pp: 643-656.
30. Strove, J.M. and S.M. Long, 2007. Social class and belonging: Implications for college adjustment. Review of Higher Education, 30(4): 363.
31. Watkins, D., 1978. A Note on Student Satisfaction with University: A Case Study. Education Research and Perspectives, 5(7): 45-53.
32. Zimmerman, B.J., 1994. Dimensions of Academic Self-Regulation: A Conceptual Framework for Education. In D.H. Chunk and B.J. Zimmerman (Eds.), Self-Regulation of Learning and Performance: Issues and Educational Applications. Hillsdale, NJ: Erlbaum, pp: 3-21.
33. Deco, E.L. and R.M. Ryan, 1985. Intrinsic Motivation and Self-Determination in Human Behavior. New York: Plenum.
34. Zimmerman, B.J., 1990. Self-Regulated Learning and Academic Achievement: An Overview. Educational Psychologist, 25(1): 3-17.
35. Bandura, A., 1977. Self-Efficacy: Toward a Unified Theory of Behavioral Change. Psychological Review, 84(2): 191-215.
36. Dweck, C.S. and E.L. Leggett, 1988. A Social Cognitive Approach to Motivation and Personality. Psychological Review, 95(2): 256-273.
37. Kobayashi, F., 2009. Academic achievement, BMI and fast food intake of American and Japanese college students. Nutrition and Food Science, 39(5): 555-566.
38. Reobken, H., 2007. Multiple Goals, Satisfaction and Achievement in University Undergraduate Education: A Student Experience in the Research University. Centre for Studies in Higher Education (CSHE) Research and Occasional Paper Series: CSHE. 2.07.
39. Newlin, M.H. and A.Y. Wang, 2002. Integrating Technology and Pedagogy: Web Instruction and Seven Principles of Undergraduate Education. Teaching of Psychology, 29: 325-330.
40. Huang, A.H., 1996-1997. Challenges and Opportunities of Online Education. Journal of Educational Technology Systems, 25: 229-247.
41. Althaus, S.L., 1997. Computer Mediated Communication in the University Classroom: An Experiment with online Discussions. Communication Education, 46: 158-174.
42. Sharma, A., 1998. Developmental Assets: Measurement and Prediction of Risk Behaviours among Adolescents. Applied Developmental Science, 2(4): 209-218.
43. Hagedorn, L.S., 2005. How to Define Retention. College Student Retention Formula for Student Success, 90-105.
44. Anderson, E.W. and M.W. Sullivan, 1993. The Antecedents and Consequences of Customer Satisfaction for Firms. Marketing Science, 12(2): 125-43.
45. Arambewela, R. and J. Hall, 2008. A model of student satisfaction: International postgraduate students from Asia. European Advances in Consumer Research, 8: 129-135.
46. Ajzen, I. and M. Fishbein, 1980. Understanding Attitudes and Predicting Social Behavior. Prentice- Hall: Upper-Saddler River, NJ.
47. Keaveney, M. Susan and E.Y. Clifford, 1997. The Student Satisfaction and Retention Model (SSRM). working paper, University of Colorado at Denver.
48. Aaker, D.A., V. Kumar and G.S. Day, 1997. Marketing Research. New York: John Wiley and Sons, Inc.
49. Lin, R., R. Chen and K.K. Chiu, 2010. Customer Relationship Management and Innovation Capability: An Empirical Study. Industrial Management and Data Systems, 110(1): 111-133.
50. Lopez-Cabrales, A., A. Perez-Luno and R.V. Cabrera, 2009. Knowledge as a Mediator Between HRM Practices and Innovative Activity. Human Resource Management, 48(4): 485-503.
51. Cooper, D.R. and P.S. Schindler, 2001. Business Research Methods. Boston: McGraw-Hill Irwin.
52. Anderson, D.R., T.A. Williams and D.J. Sweeney, 2005. Statistics for Business and Economics. Thomson South-Western, Dehli, India.
53. Burns, A.C. and R.F. Bush, 2000. Marketing Research. London: Prentice-Hall International Limited.
54. Teddlie, C. and F. Yu, 2007. Mixed Methods Sampling: A Typology With Examples. Journal of Mixed Methods Research, 1: 77.
55. Nancy, L.L., C.B. Karen and A.M. Goerg, 2005. SPSS for Intermediate Statistics. New Jersey, London: Lawernce Erlbaum Associates.
56. Cronbach, L.J., 1951. Coefficient alpha and the internal structure of tests. Psychometrika, 16(3): 297-334.
57. DeVellis, R.F., 2003. Scale Development: Theory and Applications, Sage, Thousand Oaks, CA.
58. Bagozzi, P. Richard and Y. Youjae, 1988. On the Evaluation of Structural Equation Models. Journal of the Academy of Marketing Science, 16(1): 74-94.
59. Nunnally, J.C., 1978. Psychometrict Theory. New York: McGraw-Hill.
60. Nunnally, J.C. and I.H. Bernstein, 1994. Psychometric Theory, New York: McGraw-Hill.
61. Hair, A., J.F. W.C. Black, B.J. Babin, R.E. Anderson and R.I. Tatham, 2006. Multivariate Data Analysis. Upper Sadle River, New Jersey: Prentice Hall.
62. Kline, P., 1994. An Easy Guide to Factor Analysis, Routledge, London.
63. Kaiser, H., 1974. An Index of Factorial Simplicity.Psychometrika, 39: 31-36.
64. SGorsuch, R.L., 1983. Factor Analysis. Hillsdale, NJ: Lawrence Erlbaun Associates.
65. Lee, T.H. and J. Crompton, 1992. Measuring Novelty Seeking in Tourism. Annals of Tourism Research, 19: 732-751.
66. Debnath, R.M., S. Kumar, R. Shankar and R.K. Roy, 2005. Students' Satisfaction in Management Education: Study and Insights. Decision, 32(2): 139-55.
67. Cabrera, A.E., A. Nora and M.B. Castaneda, 1993. College Persistence: Structural Equations Modeling Test of an Integrated Model of Student Retention. Journal of Higher Education, 64(2): 123-139.
68. Giese, J.L. and J.A. Cote, 2000. Defining consumer satisfaction. Academy Of Marketing Science Review, 1(1): 1-22.
69. Arambewela, R. and J. Hall, 2009. AnEmpirical Model of International Student Satisfaction. Asia Pacific Journal of Marketing and Logistics, 21(4): 555-569.