Speaking up about safety concerns: Multi-setting qualitative study of patients' views and experiences

Quality and Safety in Health Care

Volumn 19, Issue 6, 2010, Pages

  Entwistle, Vikki A ^a   McCaughan, Dorothy ^b   Watt, Ian S ^b   Birks, Yvonne ^b   Hall, Jill ^b   Peat, Maggie ^c   Williams, Brian ^a   Wright, John ^d  

^a UNIVERSITY OF DUNDEE   (United Kingdom)

^b UNIVERSITY OF YORK   (United Kingdom)

^c HARROGATE DISTRICT HOSPITAL   (United Kingdom)

^d BRADFORD INSTITUTE FOR HEALTH RESEARCH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

AGED; ARTICLE; FAMILY; FEMALE; HUMAN; INFORMATION PROCESSING; INTERPERSONAL COMMUNICATION; MALE; PATIENT CARE; PUBLIC HOSPITAL; SAFETY; UNITED KINGDOM; WHISTLEBLOWING;

AGED; COMMUNICATION; FAMILY; FEMALE; FOCUS GROUPS; GREAT BRITAIN; HOSPITALS, PUBLIC; HUMANS; MALE; PATIENT CARE; SAFETY MANAGEMENT; WHISTLEBLOWING;

EID: 78650341326     PISSN: 14753898     EISSN: 14753901     Source Type: Journal    
DOI: 10.1136/qshc.2009.039743     Document Type: Article

References (25)

1. Department of Health. An organisation with a memory. London: Crown Publications, 2000.
2. Institute of Medicine. To err is human: Building a safer health system. Washington DC: National Academy Press, 2000.
3. Vincent C, Coulter A. Patient safety: What about the patient? Qual Saf Health Care 2002;11:76-80.
4. Koutantji M, Davis R, Vincent C, et al. The patient's role in patient safety: Engaging patients, their representatives, and health professionals. Clinical Risk 2005;11:99-104.
5. Joint Commission Resources. Patients as partners: How to involve patients and families in their own care. Chicago: Joint Commission on Accreditation of Healthcare Organizations, 2006.
6. Pizzi LT, Goldfarb NI, Nash DB. Other practices related to patient participation. In: Shojania KG, ed. Making healthcare safer: A critical analysis of patient safety practices. Evidence report/technology assessment No 43. Rockville Maryland: AHRQ, 2001. http://www.ahrq.gov/clinic/ptsafety/pdf/chap50. pdf.
7. Entwistle VA, Mello MM, Brennan TA. Advising patients about patient safety: Current initiatives risk shifting responsibility. Jt Comm J Qual Patient Saf 2005;31:483-94.
8. Weingart SN, Morway L, Brouillard D, et al. Rating recommendations for consumers about patient safety: Sense, common sense, or nonsense? Jt Comm J Qual Patient Saf 2009;35:206-15.
9. Hall J, Peat M, Birks Y, et al. on behalf of the PIPS Group. Effectiveness of interventions designed to promote patient involvement to enhance safety: A systematic review. Qual Saf Health Care 2010;19:e10.
10. Lyons M. Should patients have a role in patient safety? A safety engineering view. Qual Saf Health Care 2007;16:140-2.
11. Peat M, Entwistle VA, Hall J, et al; Golder S on behalf of the PIPS Group. A scoping review and framework for appraisal of interventions intended to involve patients in patient safety. J Health Serv Res Policy 2010;15S1:17-25.
12. Swift E, Koepke CP, Ferrer JA, et al. Preventing medical errors: Communicating a role for Medicare beneficiaries. Health Care Financ Rev 2001;23:77-85.
13. Hibbard JH, Peters E, Slovic P, et al. Can patients be part of the solution? Views on their role in preventing medical errors. Med Care Res and Rev 2005;62:601-16.
14. Davis RE, Koutanji M, Vincent CA. How willing are patients to question healthcare staff on issues related to the quality and safety of their healthcare? An exploratory study. Qual Saf Health Care 2008;17:90-6.
15. Davis RE, Jacklin R, Sevdalis N, et al. Patient involvement in patient safety: What factors influence patient participation and engagement. Health Expect 2007;10:259-67.
16. Ritchie J, Lewis J. Qualitative research practice: A guide for social science students and researchers. London: Sage, 2003.
17. Kuper A, Lingard L, Levinson W. Critically appraising qualitative research. BMJ 2008;337:a1035. doi:10.1136/bmj.a1035.
18. Watt I; on behalf of the Patient Involvement in Patient Safety Research Group. A review of strategies to promote patient involvement, a study to explore patients' views and attitudes, and a pilot study to evaluate the acceptability of selected patient involvement strategies. Report of Patient Safety Research Programme project PS/034. http://www.haps.bham.ac.uk/publichealth/psrp/ documents/PS034-final report 2009.pdf (accessed 09 Apr 2010).
19. Kuzel AJ, Woolf SH, Gilchrist VJ, et al. Patient reports of preventable problems and harms in primary healthcare. Ann Fam Med 2004;2:333-40.
20. Weingart SN, Pagovich O, Sands DZ, et al. What can hospitalized patients tell us about adverse events? Learning from patient-reported incidents. J Gen Int Med 2005;20:830-6.
21. Weingart SN, Price J, Duncombe D, et al. Patient reported safety and quality of care in outpatient oncology. Jt Comm J Qual Patient Saf 2007;33:83-94.
22. Wachter RM, Shojania KG. Internal bleeding: The truth behind America's terrifying epidemic of medical mistakes. New York: Rugged Land, 2004.
23. Entwistle VA, Carter SM, Cribb A, et al. Supporting patient autonomy: The importance of clinical relationships. J Gen Int Med 2010. doi:10.1007/s11606- 010- 1292-2.
24. Entwistle VA. Hurtful comments are harmful comments. Health Expect 2008;11:319-20.
25. Entwistle VA, Quick O. Trust in the context of patient safety problems. J Health Organ Manag 2006;20:397-416.