The Effect of Stock Market Dynamics on Internet Price Competition

Journal of Service Research

Volumn 6, Issue 1, 2003, Pages 24-36

  Cao, Yong ^a   Gruca, Thomas S ^b  

^a UNIVERSITY OF ALASKA ANCHORAGE   (United States)

^b UNIVERSITY OF IOWA   (United States)

Author keywords

accountability; conduct; counterfactual thinking; emotion; fairness theory; justice theories; moral principles; service failure; service recovery; situational effort

Indexed keywords

EID: 84992903372     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670503254272     Document Type: Article

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