Efficiency analysis of basic health units: A comparison of developed and deprived regions in Azad Jammu and Kashmir

Iranian Journal of Public Health

Volumn 42, Issue 11, 2013, Pages 1223-1231

  Razzaq, Sadia ^a   Ali Chaudhary, Amjad ^a   Razzaq Khan, Abdul ^b  

^a COMSATS Institute of Information Technology ^*  (Pakistan)

^b UNIVERSITY OF SINDH   (Pakistan)

Author keywords

Azad Jammu and Kashmir; Efficiency; Patient satisfaction; Primary health

Indexed keywords

EID: 84888123317     PISSN: 22516085     EISSN: 22516093     Source Type: Journal    
DOI: None     Document Type: Article

References (58)

1. Farrell MJ (1957). The measurement of productive efficiency. J Roy Stat Soc, 120: 253-90.
2. Tisdell CA (1985). Conceptual issues in the measurement of economic and productive efficiencies. S Afr J Econ, 53 (1): 55-66.
3. Ellam S (January 16, 2012). Maximising operational efficiency. Available from: http://www.controlengeurope.com/article/47184/Maximising-operational-efficiency.aspx.
4. Jarvinen R, Lehtinen U, Vuorinen I (1996). The Change Process of Industrialization, Electronising Service Channels and Redesigning Organization in the Financial Sector from the Productivity Viewpoint. International Research Workshop on Service Productivity, Madrid, Spain.
5. rd ed. Jhon Willey & Sons Inc, USA.
6. Shirouyehzad H, Dabestani (2011). A Safety Approach for Measuring Efficiency of Projects Using Data Envelopment Analysis. 2nd International Conference on Construction and Project Management, IPEDR, Singapore, 15:59-63.
7. Yuksel H (2012). Evaluation of the success of six sigma projects by data envelopment analysis. Int J Bus Managet,7 (13): 75-84.
8. Al. Shamari M (1999). A multicriteria DEA model for measuring the productive efficiency of hospitals. Int J Oper Prod Manage,19: 879-89.
9. Zere, E (2000). Hospital Efficiency in Sub-Saharan Africa 'Evidence from South Africa., UNU World Institute for Development Economics Research, Helsinki.
10. Bhat R, Verma BB, Reuben E (2001). Hospital Efficiency and Data Envelopment Analysis (DEA), An empirical analysis of district hospitals and grantinaid hospitals in Gujarat State of India. Indian Institute of Management, Ahmedabad, India.
11. Kwakye E (2004). Relative efficiency of some selected hospitals in the Accra-Tema metropolis. In Emronznejad A, Podinovski V, editors. Data Envelopment Analysis and performance management. Birminggham, UK, pp: 305.
12. Pavananunt K (2004). Hospital Efficiency: A Study of Public Community Hospital in Thailand. In Emrouznejad A and V Podinovski (eds.) Proceedings of DEA 2004, Birmingham, UK, pp: 197.
13. Chang H, Chang MA, Das S (2004). Hospital ownership & operating efficiency: evidence from Taiwan. Euro J Oper Res, 159: 513-527.
14. Ramathen R (2005). Operations assessment of hospitals in the sultanate of Oman. Int J Oper Manage, 25: 39-54.
15. Khan MA (2009). Failure analysis of primary health care in Pakistan and recommendations for change. Insaf Research wing, Islamabad.
16. Donabedian A (1980). Explorations in Quality Assessment and Monitoring Vol. 1. The Definition of Quality and Approaches to Its Assessment. Ann Arbor, MI: Health Administration Press, UK.
17. Paine L (1989). Giving patients what they want. J Hosp Manage Int, 340-41.
18. Pakdil F, Harwood TM (2005). Patient satisfaction in a preoperative assessment clinic: an analysis using SERVQUAL dimensions. Total Quality Management, 16: 15-30.
19. Press I, Ganey RF, Malone MP (1991). Satisfied patients can spell financial wellbeing. Health Care Financ Manage, 45: 34-36.
20. Sultana A, Riaz R, Rehman A, Sabir SA (2009). Patient Satisfaction in Two Tertiary Care Hospitals of Rawalpindi. J Rawalpindi Med college, 13 (1): 41-43.
21. Swamy TN (1975). Patients and Hospitals. NIHE Bulletin, 3(7): 53-60.
22. Williams SJ, Calnan M (1991). Key determinants of consumer satisfaction with general practice. Fam Pract, 8(3):237-242.
23. Ellam S (2012). Maximizing operational efficiency. Available from: http://www.controlengeurope.com/article/47184/Maximising-operational-efficiency.aspx.
24. Afzali HH. Efficiency in hospitals owned by the Iranian social Security Organization: Measurement, determinants, and Remedial actions [PhD Thesis]. University of Adelaide, Faculty of Health Sciences, Austrailia; 2007.
25. Dawkins PM, Reichheld FF (1990). Customer rention as a competitive weapon. Directors and Board, 14: 42-7.
26. Parasuraman A, Zeithaml V, Berry LL (1985). A conceptual model of service quality and its implications for future research. J Market, 49: 41-50.
27. Reichheld FF, Sasser J (1990). Zero defections. Quality comes to services. HBR; 68(5): 105-11.
28. Zeithaml VA, Parasuraman A, Berry LL (1990). Delivering Quality Service: Balancing Customer Perceptions and Expectations. Free Press, New York, NY.
29. Duffy B (2000). Satisfaction and Expectations: Attitudes to public services in deprived areas. CASE paper 45, London School of Econocs, Centre for Analysis of Social Exclusion.
30. Khan MA (2009). Failure analysis of primary health care in Pakistan and recommendations for change. Insaf Research wing, Islamabad, Avaiable from: http://www.insaf.pk/Portals/0/webmgmt/irw/FAILURE%20ANALYSIS%20%20%206-28-09.pdf.
31. Sower V, Duffy J, Kilbourne K, Kohers G, Jones P (2001). The Dimensions of Service Quality for Hospitals; Development and Use of KQCAH Scale. Health C Manage Res; 26(2): 47-59.
32. Khan M A (2009). Failure analysis of primary health care in Pakistan and recommendations for change. Insaf Research wing, Islamabad, Avaiable from: http://www.insaf.pk/Portals/0/webmgmt/irw/FAILURE%20ANALYSIS%20%20%206-28-09.pdf.
33. Rehman AD (2012). Basic Health Units. Available from: http://www.nation.com.pk: http://www.nation.com.pk/pakistan-news-newspaper-daily-english-onli-ne/letters/07-Oct-2012/basic-health-units.
34. Zhu J (2003). Imprecise data envelopment analysis (IDEA): A review and improvement with an application. Eur J Oper Res, 144: 513-29.
35. Shafiee M, Amirzadeh M (2011). Evaluating Performance of the 37 Areas of N.I.O.P.D. C Using a Mathematical Model. 3rd International Conference on Information and Financial Engineering. IACSIT Press, Singapore.
36. Charness A, Cooper WW, Rhodes H (1978). Measuring the efficiecy of decision making units. Eur J Oper Res, 2: 429-44.
37. Banker RD, Morey R (1986). Efficiency analysis for exogenously fixed inputs and outputs. Oper Res, 34(4): 513-21.
38. Banker RD, Conrad RF, Strauss RP (1986). A Comparative Application of Data Envelopment Analysis and Translog Methods: An Illustrative Study of Hospital Production. Manage Sci, 32(1): pp. 30-44.
39. Grosskopf S, Valdmanis V (1987). Measuring hospital performance: A non-parametric approach. J Health Econ, 6: 89-107.
40. Biorn E, Hagen T, Iversen T and Magnussen J (2002). A panel data analysis of DEA efficiency scores 1992-2000. Health Economics Research Programme, University of Oslo, Norway.
41. Ferrier GD, Valdmanis V (1996). Rural hospital performance & its correlates. J Prod Anal, 7: pp. 63-80.
42. Hollingsworth B and Parkin D (1995). The Efficiency of Scottish Acute Hospitals-an Application of Data Envelopment Analysis. IMA J Math Appl Medi and Bio, 1: pp. 161-173.
43. Magnussen J (1996). Efficiency measurement and the operationalization of hospital production. Health Ser Res; 31: pp. 21-37.
44. McKillop DJ, Glass C, Kerr, McCallion G (1999). Efficiency in Northern Ireland Hospitals: A Non-parametric Analysis. Eco Soc Rev, 30(2): pp. 175-196.
45. Parkin D, Hollingsworth B (1997). Measuring production efficiency of acute hospitals in Scotland:1991-1994: validity issues in data envelopment analysis. App Econ;29:1425-1443.
46. Urakami T, Nakayama N (2003). Comparisons of efficiencies between two types of DMUs: An application to Japanese public water companies. School of Business Administration, Kinki University, Higashiosaka.
47. Banker RD, Zheng Z, Natarajan R (2010). DEA-based hypothesis tests for comparing two groups of decision making units. EJOR.
48. Bayyurt N, Duzu G (2006). Comparative efficiency measurement of Turkish and Chinese manufacturing firms. Faith University, Turkey.
49. Vogel HA (2006). Does privatization improves the efficiency of airports? University of Westminster, London.
50. Said A (2012). Efficiency in Islamic Banking during a Financial Crisisan Empirical Analysis of Forty-Seven Banks. J Appl Finance & Banking, 2(3): pp. 163-197.
51. Trakroo PL (1977). Reaction of the patients toward the evening O.P. D Services in the hospital of Delhi. J Hosp Admin, 14(2): pp. 213-21.
52. Donabedian A (1980). Explorations in Quality Assessment and Monitoring Vol. 1. The Definition of Quality and Approaches to Its Assessment. Ann Arbor, MI: Health Administration Press.
53. Paine L (1989). Giving patients what they want. J Hosp Mgt Int, pp: 340-41.
54. Williams SJ, Calnan M (1991). Key determinants of consumer satisfaction with general practice. Fam Pract, 8(3): pp. 237-242.
55. Shenhar A, Levy O, Dvir D (1997). Mapping the Dimensions of Project Success (J. William G. Wells, Ed.). PMJ, 28 (2):pp. 5-13.
56. Salmen LF (1999). Beneficiary Assessment Manual for Social Funds. Environmentally and Socially Sustainable Development Network. Social Development Department. World Bank.
57. Yan Z, Wan D, Li L (2011). Patient satisfaction in two Chinese provinces: rural and urban differences. Int J Qua Health C,23 (4): pp. 384-389.
58. Duffy B (2000). Satisfaction and Expectations: Attitudes to public services in deprived areas. CASE paper 45, London School of Economics, Centre for Analysis of Social Exclusion.