Community pharmacy in Australia: A health hub destination of the future

Research in Social and Administrative Pharmacy

Volumn 9, Issue 6, 2013, Pages 863-875

  McMillan, Sara S ^a   Wheeler, Amanda J ^a,b   Sav, Adem ^a   King, Michelle A ^a   Whitty, Jennifer A ^a   Kendall, Elizabeth ^a   Kelly, Fiona ^a,b  

^a GRIFFITH UNIVERSITY   (Australia)

^b UNIVERSITY OF AUCKLAND   (New Zealand)

Author keywords

Chronic illness; Community pharmacy; Consumer health organization; Health care professional organization; Pharmacy services; Roles

Indexed keywords

ARTICLE; AUSTRALIA; CHRONIC DISEASE; CONSUMER; CONSUMER HEALTH ORGANIZATION; HEALTH CARE PROFESSIONAL ORGANIZATION; HUMAN; HUMAN RELATION; PHARMACIST; PHARMACY; PHARMACY SERVICES; PROFESSIONAL STANDARD; ROLES;

CHRONIC ILLNESS; COMMUNITY PHARMACY; CONSUMER HEALTH ORGANIZATION; HEALTH CARE PROFESSIONAL ORGANIZATION; PHARMACY SERVICES; ROLES;

AUSTRALIA; CHRONIC DISEASE; COMMUNITY PHARMACY SERVICES; CONSUMER ORGANIZATIONS; HUMANS; PHARMACISTS; PROFESSIONAL ROLE; PROFESSIONAL-PATIENT RELATIONS;

EID: 84887609077     PISSN: 15517411     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.sapharm.2012.11.003     Document Type: Article

References (50)

1. World Health Organization. Noncommunicable diseases country profiles 2011;2011.
2. Australian Bureau of Statistics. National health survey: summary of results, 2007-2008 (reissue). 2010. Available at: Accessed 15.11.12. mailto:http://www.abs.gov.au/ausstats/abs@.nsf/Latestproducts/4364.0Main%20Features22007-2008%20%28Reissue%29?opendocument&tabname=Summary&prodno=4364.0&issue=2007-2008%20%28Reissue%29&num=&view=
3. Australian Institute of Health and Welfare. Australia's health 2010. 2010. Available at: Accessed 15.11.12. http://www.aihw.gov.au/publication-detail/%3fid%3d6442468376%26tab%3d2.
4. Eades C., Ferguson J., O'Carroll R. Public health in community pharmacy: a systematic review of pharmacist and consumer views. BMC Publ Health 2011, 11:582.
5. The Pharmacy Guild of Australia. The roadmap: the strategic direction for community pharmacy. 2010. Available at: Accessed 15.11.12. http://www.guild.org.au/iwov-resources/documents/The_Guild/PDFs/News%20and%20Events/Publications/The%20Roadmap/Roadmap.pdf.
6. Clark A., Roughead L. Pharmacist perspectives on managing older patients with multiple chronic conditions. Aust Pharm 2012, 148-153.
7. Lamberts E.J.F., Bouvy M.L., van Hulten R.P. The role of the community pharmacist in fulfilling information needs of patients starting oral antidiabetics. Res Soc Admin Pharm 2010, 6:354-364.
8. George P., Molina J., Cheah J., Chan S.C., Lim B.P. The evolving role of the community pharmacist in chronic disease management - a literature review. Ann Acad Med Singapore 2010, 39:861-867.
9. Rigby D. Collaboration between doctors and pharmacists in the community. Aust Prescriber 2010, 33:191-193.
10. Pharmaceutical Society of Australia. Issues paper on the future of pharmacy in Australia. 2010. Available at: Accessed 15.11.12. http://careers.curtin.edu.au/data/shared/documents/faculty_specific_resources/health_sciences/psa_future_of_pharmacy2010.pdf.
11. Teh R., Chen T., Krass I. Consumer perspectives of pharmacist-delivered health information and screening services. Int J Pharm Prac 2001, 9:261-267.
12. Anderson C., Blenkinsopp A., Armstrong M. Feedback from community pharmacy users on the contribution of community pharmacy to improving the public's health: a systematic review of the peer reviewed and non-peer reviewed literature 1990-2002. Health Expect 2004, 7:191-202.
13. Taylor J., Krska J., Mackridge A. A community pharmacy-based cardiovascular screening service: views of service users and the public. Int J Pharm Prac 2012, 10.1111/j.2042-7174.2012.00190.x.
14. Young C.E., Mutch A.J., Boyle F.M., Dean J.H. Investigating referral pathways from primary care to consumer health organisations. Aust J Prim Health 2010, 16:260-267.
15. Sav A., McMillan S., Kendall E., et al. Treatment burden among people with chronic illness: what are consumer health organisations saying?. Chronic Illness 2012, 10.1177/1742395312463411.
16. Mott K, Eltridge F, Gilbert A, etal. Consumer experiences, needs and expectations of community pharmacy. 2005. Available at: Accessed 15.11.12. http://www.guild.org.au/sites/The_Guild/tab-Pharmacy_Services_and_Programs/Research_and_Development/Third%20Agreement/2005-501.page.
17. Dunphy D, Palmer I, Benrimoj S, Roberts A. The final report of the change management and community pharmacy project. 2005. Available at: Accessed 15.11.12. http://www.guild.org.au/sites/The_Guild/tab-Pharmacy_Services_and_Programs/Research_and_Development/Third%20Agreement/2003-530.page.
18. Um I.S., Armour C., Krass I., Gill T., Chaar B.B. Consumer perspectives about weight management services in a community pharmacy setting in NSW, Australia. Health Expect 2012, 1-14.
19. Perepelkin J. Public opinion of pharmacists and pharmacist prescribing. Can Pharm J 2011, 144:86-93.
20. Peterson G.M., Jackson S.L., Hughes J.D., Fitzmaurice K.D., Murphy L.E. Public perceptions of the role of Australian pharmacists in cardiovascular disease. J Clin Pharm Ther 2010, 35:671-677.
21. Australian Government Department of Health and Ageing. Building a 21st century primary health care system. Australia's first national primary health care strategy. 2010. Available at: Accessed 15.11.12. http://www.yourhealth.gov.au/internet/yourhealth/publishing.nsf/Content/CA2578620005CE1DCA257729001BACBD/$File/6552%20NPHC%201205.pdf.
22. Sim J., Wright C. Research in Health Care: Concepts, Designs and Methods 2000, Stanley Thornes Ltd, United Kingdom.
23. National Health Priority Action Council (NHPAC). National chronic disease strategy. 2006. Available at: Accessed 15.08.12. http://www.health.gov.au/internet/main/publishing.nsf/content/7E7E9140A3D3A3BCCA257140007AB32B/$File/stratal3.pdf.
24. Longman J.M., Singer J.B., Gao Y., et al. Community based service providers' perspectives on frequent and/or avoidable admission of older people with chronic disease in rural NSW: a qualitative study. BMC Health Serv Res 2011, 11:265.
25. Pope C., Zieblan S., Mays N. Analysing qualitative data. Qualitative Research in Health Care 2006, 63-81. Blackwell Publishing Ltd, Oxford. C. Pope, N. Mays (Eds.).
26. Braun V., Clarke V. Using thematic analysis in psychology. Qual Res Psych 2006, 3:77-101.
27. Guest G., Bunce A., Johnson L. How many interviews are enough?: an experiment with data saturation and variability. Field Meth 2006, 18:59-82.
28. de Boer R. Health - pharmaceuticals and pharmacy. 2011. Available at: Accessed 15.08.12. http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/pubs/rp/BudgetReview201011/HealthPharmaceuticals.
29. Australian Government Department of Health and Ageing. eHealth. 2012. Available at: Accessed 15.08.12. http://www.yourhealth.gov.au/internet/yourhealth/publishing.nsf/Content/theme-ehealth.
30. Feletto E., Wilson L., Roberts A., Benrimoj S. Flexibility in community pharmacy: a qualitative study of business models and cognitive services. Pharm World Sci 2010, 32:130-138.
31. Dobson R.T., Taylor J.G., Henry C.J., et al. Taking the lead: community pharmacists' perception of their role potential within the primary care team. Res Soc Admin Pharm 2009, 5:327-336.
32. Hatah E., Braund R., Duffull S., Tordoff J. General practitioners' perceptions of pharmacists' new services in New Zealand. Int J Clin Pharm 2012, 34:364-373.
33. Krska J., Veitch G.B.A. Perceived factors influencing the development of primary care-based pharmaceutical care in Scotland. Int J Pharm Prac 2001, 9:243-252.
34. Mak V.S.L., Clark A., Poulsen J.H., Udengaard K.U., Gilbert A.L. Pharmacists' awareness of Australia's health care reforms and their beliefs and attitudes about their current and future roles. Int J Pharm Prac 2012, 20:33-40.
35. Agomo C.O. The role of community pharmacists in public health: a scoping review of the literature. JPharm Health Serv Res 2012, 3:25-33.
36. Hill P., Dowse R. Cognitive pharmaceutical services and the community pharmacist: are South African patients receiving them and are they willing to pay?. Int J Pharm Prac 2007, 15:201-208.
37. Tarn D.M., Paterniti D.A., Wenger N.S., Williams B.R., Chewning B.A. Older patient, physician and pharmacist perspectives about community pharmacists' roles. Int J Pharm Prac 2012, 20:285-293.
38. Ong L.M.L., de Haes J.C.J.M., Hoos A.M., Lammes F.B. Doctor-patient communication: a review of the literature. Soc Sci Med 1995, 40:903-918.
39. Puspitasari H.P., Aslani P., Krass I. Pharmacists' and consumers' viewpoints on counselling on prescription medicines in Australian community pharmacies. Int J Pharm Prac 2010, 18:202-208.
40. Latif A., Pollock K., Boardman H.F. The contribution of the Medicines Use Review (MUR) consultation to counseling practice in community pharmacies. Patient Educ Couns 2011, 83:336-344.
41. Freeman C., Cottrell W.N., Kyle G., Williams I., Nissen L. Integrating a pharmacist into the general practice environment: opinions of pharmacist's, general practitioner's, health care consumer's, andpractice manager's. BMC Health Serv Res 2012, 12:229.
42. Pharmaceutical Society of Australia. Professional practice standards - version 4 - June 2010. 2010. Available at: Accessed 15.08.12. http://www.psa.org.au/download/standards/professional-practice-standards-v4.pdf.
43. The Australian Department of Health and Ageing, The Pharmacy Guild of Australia. About MedsCheck and Diabetes MedsCheck. 2012. Available at: Accessed 15.08.12. http://www.5cpa.com.au/sites/5CPA/Initiatives/Medication_Management/MedsCheck_and_Diabetes_MedsCheck/About%20MedsCheck.page.
44. The Australian Department of Health and Ageing, The Pharmacy Guild of Australia. MedsCheck and Diabetes MedsCheck service checklist. 2012. Available at: Accessed 15.08.12. http://www.5cpa.com.au/iwov-resources/documents/5CPA/Initiatives/Medication_Management/MedsCheck_and_Diabetes_MedsCheck/MCDMCModel_v0.6_206456_5.PDF.
45. Scahill S., Harrison J., Sheridan J. Pharmacy under the spotlight: New Zealand pharmacists' perceptions of current and future roles and the need for accreditation. Int J Pharm Prac 2010, 18:59-62.
46. Schafheutle E.I., Smith C., Cutts C., Higginson P.J., Noyce P.R. Pharmacy technicians' views of learning and practice implementation. Int J Pharm Prac 2012, 20:141-147.
47. Gidman W., Ward P., McGregor L. Understanding public trust in services provided by community pharmacists relative to those provided by general practitioners: a qualitative study. BMJ Open 2012, 2.
48. Dey R.M., de Vries M.J.W., Bosnic-Anticevich S. Collaboration in chronic care: unpacking the relationship of pharmacists and general medical practitioners in primary care. Int J Pharm Prac 2011, 19:21-29.
49. Roberts A.S., Benrimoj S.I., Chen T.F., Williams K.A., Hopp T.R., Aslani P. Understanding practice change in community pharmacy: a qualitative study in Australia. Res Soc Admin Pharm 2005, 1:546-564.
50. Australian Government Department of Health and Ageing, The Pharmacy Guild of Australia. Program specific guidelines: pharmacy practice incentives (PPI). 2012. Available at: Accessed 15.08.12. http://www.5cpa.com.au/iwov-resources/documents/5CPA/Initiatives/PPI/Program_Specific_Guidelines/Pharmacy%20Practice%20Incentives%20Program%20Specific%20Guidelines%20(Febuary%202012).pdf.