Understanding practice change in community pharmacy: A qualitative study in Australia

Research in Social and Administrative Pharmacy

Volumn 1, Issue 4, 2005, Pages 546-564

  Roberts, Alison S ^a   Hopp, Trine R ^b  

^a Charlie)   (Australia)

^b UNIVERSITY OF COPENHAGEN   (Denmark)

Author keywords

Australia; Change; Cognitive pharmaceutical services; Community pharmacy; Facilitator; Implementation

Indexed keywords

ARTICLE; AUSTRALIA; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PHARMACY; QUALITATIVE RESEARCH;

AUSTRALIA; ORGANIZATIONAL INNOVATION; PHARMACIES; QUALITATIVE RESEARCH;

EID: 33745948300     PISSN: 15517411     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.sapharm.2005.09.003     Document Type: Article

References (54)

1. Harding G., and Taylor K. Pharmacy as a profession. In: Taylor K., and Harding G. (Eds). Pharmacy Practice (2001), Taylor and Francis, London
2. Young M.D., Stilling W.J., and Munger M.A. Pharmacy practice Acts: a decade of progress. Ann Pharmacother 33 (1999) 920-926
3. Hepler C., and Strand L.M. Opportunities and responsibilities in pharmaceutical care. Am J Hosp Pharm 47 (1990) 533-543
4. Nelson Jr. A.R., Zelnio R.N., and Beno C.E. Clinical pharmaceutical services in retail practice II. Factors influencing the provision of services. Drug Intell Clin Pharm 18 (1984) 992-996
5. Kanter R.M., Stein B.A., and Jick T.D. The Challenge of Organizational Change: How Companies Experience It and Leaders Guide It (1992), The Free Press, New York
6. Armenakis A.A., and Bedeian A.G. Organizational research: a review of theory and research in the 1990s. J Manag 25 (1999) 293-315
7. Pettigrew A.M., and Whipp R. Managing Change for Competitive Success (1993), Blackwell, Oxford
8. Barriers to pharmaceutical care. In: Rovers J.P., Currie J.D., Hagel H.P., McDonough R.P., and Sobotka J.L. (Eds). A Practical Guide to Pharmaceutical Care (1998), American Pharmaceutical Association, Washington
9. Kröger E., Moisan J., and Gregoire J.-P. Billing for cognitive services: understanding Quebec pharmacists' behavior. Ann Pharmacother 34 (2000) 309-316
10. A reimbursement system for pharmaceutical care. In: Cipolle R.J., Strand L.M., and Morley P.C. (Eds). Pharmaceutical Care Practice (1998), McGraw-Hill, New York
11. Tindall W.N., and Millonig M.K. Leadership and success: lessons from nonpharmacists. In: Tindall W.N., and Millonig M.K. (Eds). Pharmaceutical Care: Insights From Community Pharmacists (2003), CRC Press, Boca Raton
12. Garside P. Organisational context for quality: lessons from the fields of organisational development and change management. Qual Health Care 7 suppl (1998) S8-S15
13. Borum F. Strategier for organisationsændring (Strategies for Organisational Change) (1995), Handelshøjskolens Forlag, Copenhagen
14. Keyzer D., and Wright S.G. Change strategies: the classic models. In: Wright S.G. (Ed). Changing Nursing Practice. 2nd ed. (1998), Arnold, London 7-24
15. Ramaswamy-Krishnarajan J.R., and Grainger-Rousseau T. An update and review of pharmaceutical care models implemented in community pharmacy in Canada. Can Pharm J 133 (2000) 36-41
16. Hopp T.R., Sørensen E.W., Herborg H., and Roberts A. Implementation of cognitive pharmaceutical services (CPS) in professionally active pharmacies. Int J Pharm Pract 13 (2005) 21-32
17. Heller C., and Arozullah A. Implementing change: it's as hard as it looks. Dis Manag Health Outcomes 10 (2001) 1-14
18. Pronk M.C.M., Blom A.T.G., Jonkers R., and Van Burg A. The diffusion process of patient education in Dutch community pharmacy: an exploration. Patient Educ Counsel 42 (2001) 115-121
19. Carlopio J. Implementation: Making Workplace Innovation and Technical Change Happen (1998), McGraw-Hill, Sydney
20. Roberts A.S., Hopp T., Sørensen E.W., et al. Understanding practice change in community pharmacy: a qualitative research instrument based on organisational theory. Pharm World Sci 25 (2003) 227-234
21. Woodman R.W., and Dewett T. Organizationally relevant journeys in individual change. In: Poole M.S., and Van de Ven A.H. (Eds). Handbook of Organizational Change and Innovation (2004), Oxford University Press, Oxford 32-49
22. Hartley J.F. Case studies in organizational research. In: Cassell C., and Symon G. (Eds). Qualitative Methods in Organizational Research: A Practical Guide (1994), Sage, London 208-229
23. MacRae F., Bennie M., Parr R.M., and Johnson J.R. Factors influencing community pharmacist participation in clinical audit: a qualitative study of barriers and drivers of change. Int J Pharm Pract 9 suppl (2001) R13
24. Commonwealth Department of Health and Aged Care. Domiciliary medication management-Home Medicines Review: Commonwealth of Australia; 2001.
25. The Pharmacy Guild of Australia. Quality Care Pharmacy Program; 1998.
26. Commonwealth Department of Health and Ageing. Application for approval to provide Home Medication Review (HMR) services (2002). Accessed January 2005
27. Tann J., Blenkinsopp A., Allen J., and Platts A. Leading edge practitioners in community pharmacy: approaches to innovation. Int J Pharm Pract 4 (1996) 235-245
28. Bowling A. Research Methods in Health: Investigating Health and Health Services (1997), Open University Press, Buckingham
29. Rogers E.M. Diffusion of Innovations. 4th ed. (1995), The Free Press, New York
30. Phillips S. The role of the community pharmacist: the pharmacist's view. In: Phillips S., Delamont S., and Temple D. (Eds). Qualitative Research in Pharmacy Practice (1996), Ashgate Publishing Ltd, Aldershot 7-22
31. Minichiello V., Aroni R., Timewell E., and Alexander L. In-depth Interviewing. Principles, Techniques, Analysis. 2nd ed. (1995), Addison Wesley Longman, Sydney
32. Roberts A. Development of a research instrument to identify factors affecting practice change in community pharmacy [Honours thesis]. Sydney: University of Sydney, 2001.
33. Grbich C. Qualitative Research in Health. An Introduction (1999), Allen & Unwin, St Leonards
34. Qualitative Solutions Research. NVivo. 2nd ed. (2002), QSR International Pty Ltd, Doncaster
35. Patton M.Q. Qualitative Evaluation and Research Methods. 2nd ed. (1990), Sage, Newbury Park, CA
36. Silverman D. Doing Qualitative Research: A Practical Handbook (2000), Sage, London
37. Scott J. Social Network Analysis: A Handbook. 2nd ed. (2000), Sage, London
38. Barner J.C., and Bennett R.W. Pharmaceutical care Certificate Program: assessment of pharmacists' implementation into practice. J Am Pharm Assoc 39 (1999) 362-367
39. The Commonwealth Department of Health and Ageing. Third Community Pharmacy Agreement Between the Commonwealth of Australia and the Pharmacy Guild of Australia; 2000.
40. Perri M., Kotzan J., Pritchard L., Ozburn W., and Francisco G. OBRA '90: the impact on pharmacists and patients. J Am Pharm Assoc NS35 (1995) 24-65
41. Bell H.M., McElnay J.C., Hughes C.M., and Woods A. A qualitative investigation of the attitudes and opinions of community pharmacists to pharmaceutical care. J Soc Admin Pharm 15 (1998) 284-295
42. Miller M.J., and Ortmeier B.G. Factors influencing the delivery of pharmacy services. J Am Pharm Assoc NS35 (1995) 39-44
43. Miller W.L., Crabtree B.F., McDaniel R., and Stange K.C. Understanding change in primary care practice using Complexity Theory. J Fam Pract 46 (1998) 369-376
44. Nimmo C.M., and Holland R.W. Transitions in pharmacy practice, part 5: walking the tightrope of change. Am J Health Syst Pharm 57 (2000) 64-72
45. van Mil F.J.W., de Boer W.O., and Tromp T.F.J. European barriers to the implementation of pharmaceutical care. Int J Pharm Pract 9 (2001) 163-168
46. Rossing C., Hansen E.H., and Krass I. Barriers and facilitators in pharmaceutical care: perceptions and experiences among Danish community pharmacists. J Soc Admin Pharm 19 (2001) 55-64
47. Ruston A. Achieving re-professionalisation: factors that influence the adoption of an 'extended role' by community pharmacists. A national survey. J Soc Admin Pharm 18 (2001) 103-110
48. Doucette W.R., and Koch Y.D. An exploratory study of community pharmacy practice change. J Am Pharm Assoc 40 (2000) 384-391
49. Australian Association of Consultant Pharmacy. Accreditation for medication reviews. Canberra; 2001.
50. Christensen D.B., Holmes G., Fassett W.E., et al. Influence of a financial incentive on cognitive services: CARE project design/implementation. J Am Pharm Assoc 39 (1999) 629-639
51. Munroe W.P., and Rosenthal T.G. Implementing pharmaceutical care: evolution vs revolution. Am Pharm NS34 (1994) 57-67
52. Bradley EH, Webster TR, Baker D, et al. Translating research into practice: speeding the adoption of innovative health care programs. The Commonwealth Fund; 2004.
53. Leavitt H.J. Applied organization change in industry: structural, technical and human approaches. In: Cooper W.W., Leavitt H.J., and Shelly M.W. (Eds). New Perspectives in Organizational Research (1964), Wiley 55-71
54. Benrimoj SI, Roberts AS. Patient care in community pharmacies in Australia. Ann Pharmacother, in press.