What is already known about involving users in service transformation?

User Involvement in Health Care

Volumn , Issue , 2010, Pages 10-27

  Butler, Ceri ^a   Greenhalgh, Trisha ^b  

^a ROYAL FREE AND UNIVERSITY COLLEGE MEDICAL SCHOOL   (United Kingdom)

^b QUEEN MARY UNIVERSITY OF LONDON   (United Kingdom)

Author keywords

Involving 'users' in service transformation, being not new; Paediatric cardiac surgery in Bristol Royal Infirmary; Patient involvement improving health outcomes, precedence in early 2000s; Service users' involvement institutional practices, hierarchical power structures and professional barriers, with a significant role; UK health sector's experience of user involvement improving services, not going according to plan; User involvement in governance significant history within NHS; User involvement, key vehicle for delivery efficient, more integrated and more patient focused health service; Users in co design and co leadership separating 'the user experience' from 'users' experiences'; Users in service transformation and what is already known about them; White paper on NHS Plan in 2000 centerpiece of New Labour's modernising strategy for NHS

Indexed keywords

EID: 84886336032     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781444325164.ch2     Document Type: Chapter

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