Patient satisfaction with anaesthesia - Part 1: Satisfaction as part of outcome - And what satisfies patients

Anaesthesia

Volumn 68, Issue 11, 2013, Pages 1165-1172

  Heidegger, T ^a   Saal, D ^b   Nubling M ^c  

^a Spitalregion Rheintal Werdenberg Sarganserland ^*  (Switzerland)

^b GENERAL HOSPITAL KLAGENFURT   (Austria)

^c Empirical Consulting   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

ANESTHESIA; EMOTION; GENERAL ANESTHESIA; HEALTH CARE QUALITY; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL INFORMATION; OUTCOME ASSESSMENT; PATIENT CARE; PATIENT SATISFACTION; PSYCHOMETRY; QUESTIONNAIRE; REVIEW;

ANESTHESIA; HUMANS; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; QUESTIONNAIRES;

EID: 84885957945     PISSN: 00032409     EISSN: 13652044     Source Type: Journal    
DOI: 10.1111/anae.12347     Document Type: Review

References (73)

1. Reuben DB, Tinetti ME,. Goal-Oriented Patient Care-An Alternative Health Outcomes Paradigm. New England Journal of Medicine 2012; 366: 777-9.
2. Darzi L,. High Quality Care for All: NHS Next Stage Review Final Report. London: The Stationary Office, 2008.
3. Coulter A, Collins A,. Making Shared Decision-Making A Reality: No Decision about me, Without me. London: The King's Fund, 2011.
4. Hepner DL, Bader AM, Hurwitz S, Gustafson M, Tsen LC,. Patient satisfaction with preoperative assessment in a preoperative assessment testing clinic. Anesthesia and Analgesia 2004; 98: 1099-105.
5. Myles PS, Hunt JO, Nightingale CE, et al. Development and psychometric testing of a quality of recovery score after general anaesthesia and surgery in adults. Anesthesia and Analgesia 1999; 88: 83-90.
6. Chantong P, Abrishami A, Wong J, Herrera F, Chung F,. Systematic review of questionnaires measuring patient satisfaction in ambulatory anesthesia. Anesthesiology 2009; 110: 1061-7.
7. Fung D, Cohen M,. What do outpatients value most in their anesthesia care? Canadian Journal of Anesthesia 2001; 48: 12-19.
8. Tong D, Chung F, Wong D,. Predictive factors in global and anesthesia satisfaction in ambulatory surgical patients. Anesthesiology 1997; 87: 856-64.
9. Maurice-Szamburski A, Bruder N, Loundou A, Capdevila X, Pascal Auquier P,. Development and validation of a perioperative satisfaction questionnaire in regional anesthesia. Anesthesiology 2013; 118: 78-87.
10. Wu CL, Naqibuddin M, Fleisher LA,. Measurement of patient satisfaction as an outcome of regional anaesthesia and analgesia: a systematic review. Regional Anesthesia and Pain Medicine 2001; 26: 196-208.
11. Schiff JH, Russ N, Ihringer K, Heal C, Martin E, Walther A,. Paediatric Perianesthesia questionnaire: development and data from eight hospitals across Germany. British Journal of Anaesthesia 2011; 106: 88-95.
12. Morgan P, Halpern S, Lo J,. The development of a maternal satisfaction scale for caesarean section. International Journal of Obstetric Anesthesia 1999; 8: 165-170.
13. Nuebling M, Saal D, Heidegger T,. Patient satisfaction with anaesthesia-Part 2: construction and quality assessment of questionnaires. Anaesthesia 2013; doi: 10.1111/anae.12348.
14. Allshouse KD,. Treating patients as individuals. In:, Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL, eds. Through the Patient's Eyes. San Francisco, CA: Jossey-Bass Publishers, 1993: 19-44.
15. Barry MJ,. Edgman-Levitan. Shared decision making-the pinnacle of patient-centered care. New England Journal of Medicine 2012; 366: 780-1.
16. Stiggelbout AM, Van der Weijden T, De Wit MP, et al. Shared decision making: really putting patients at the centre of health care 2012. British Medical Journal 2012; 344: e256.
17. Spiess CD, Schulz CM, Weiss-Gerlach E, et al. Preferences for shared decision making in chronic pain patients compared with patients during a premedication visit. Acta Anaesthesiologica Scandinavica 2006; 50: 1019-26.
18. Flierler WJ, Nuebling M, Kasper J, Heidegger T,. Implementation of shared decision making in anaesthesia and its influence on patient satisfaction. Anaesthesia 2013; 68: 713-22.
19. Orkin FK,. Application of outcomes research to clinical decision making in cardiovascular medicine. In:, Tuman KJ, ed. Outcome Measurement in Cardiovascular Medicine. Baltimore, MD: Lippincott Williams and Wilkins, 1999: 39-66.
20. Fleisher LA, Mantha S, Roizen MF,. Medical technology assessment: an overview. Anesthesia and Analgesia 1998; 87: 1271-82.
21. Cleary PD, McNeil BJ,. Patient satisfaction as an indicator of quality of care. Inquiry 1988; 25: 25-36.
22. Royse CF, Newman S, Chung F, et al. Development and feasibility of a scale to assess postoperative recovery: the post-operative quality recovery scale. Anesthesiology 2010; 113: 892-905.
23. Porter ME, Teisberg EO,. How physicians can change the future of health care. Journal of the American Medical Association 2007; 297: 1103-11.
24. Porter ME,. What is value in health care? New England Journal of Medicine 2010; 363: 2477-81.
25. Vuori H,. Patient satisfaction-does it matter? International Journal for Quality in Health Care 1991; 3: 183-9.
26. Boulding W, Glickman SW, Manary MP, Schulman KA, Staelin R,. Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days. American Journal of Managed Care 2011; 17: 41-8.
27. Aharony L, Strasser S,. Patient satisfaction: what we know and what we still need to explore. Medical Care Review 1993; 50: 49-79.
28. Baker R,. Pragmatic model of patient satisfaction in general practice: progress towards a theory. Quality in Health Care 1997; 6: 201-4.
29. Brown SW, Schwartz TA,. A gap analysis of professional service qualities. Journal of Marketing 1989; 53: 92-8.
30. Thompson AG, Sunol R,. Expectations as determinants of patient satisfaction: concepts, theory and evidence. International Journal for Quality in Health Care 1995; 7: 127-41.
31. Calman M,. Towards a conceptual framework of lay evaluation of health care. Social Science and Medicine 1988; 27: 927-33.
32. LaMonica E, Oberst M, Madea A, Wolf RM,. Development of a patient satisfaction scale. Research in Nursing and Health 1986; 9: 43-50.
33. Pascoe GC,. Patient satisfaction in primary health care: a literature review and analysis. Evaluation and Program Planning 1983; 6: 185-210.
34. Haggerty JL,. Are measures of patient satisfaction hopelessly flawed? British Medical Journal 2010; 341: c4783.
35. Crow R, Gage H, Hampson S, et al. The measurement of satisfaction with health care: implications for practice from a systematic review of the literature. Health Technology Assessment 2002; 6: 1-90.
36. Li G, Warner M, Lang BH, Huang L, Sun LS,. Epidemiology of anesthesia-related mortality in the United States, 1999-2005. Anesthesiology 2009; 110: 759-65.
37. Arbous MS, Meursing AE, van Kleef JW, et al. Impact of anesthesia management characteristics on severe morbidity and mortality. Anesthesiology 2005; 102: 257-68.
38. Mellin-Olsen J, Staender S, Whitaker DK, Smith AF,. The Helsinki Declaration on Patient Safety in Anaesthesiology. European Journal of Anaesthesiology 2010; 27: 592-97.
39. Cook TM, Woodhall N, Frerk C, on behalf of the Fourth National Audit Project. Major complications of airway management in the UK: results of the Fourth National Audit Project of the Royal College of Anaesthetists and the Difficult Airway Society. Part 1: Anaesthesia. British Journal of Anaesthesia 2011; 106: 617-31.
40. Orkin FK, Cohen MM, Duncan PG,. The quest for meaningful outcomes. Anesthesiology 1993; 78: 417-22.
41. Heidegger T, Nuebling M, Saal D, Kreienbühl G,. Patient-centred outcomes in clinical research: does it really matter? British Journal of Anaesthesia 2008; 100: 1-3.
42. Taylor RS, Elston J,. The use of surrogate outcomes in model-based cost-effectiveness analyses: a survey of UK Health Technology Assessment reports. Health Technology Assessment 2009; 13: 1-40.
43. Fleming TR, DeMets DL,. Surrogate end points in clinical trials: are we being misled? Annals of Internal Medicine 1996; 125: 605-13.
44. Fisher DM,. Surrogate outcomes: meaningful not. Anesthesiology 1999; 90: 355-6.
45. Fisher DM,. How do we obtain outcome data: randomized clinical trials versus observational databases. In:, Tuman KJ, ed. Outcome Measurement in Cardiovascular Medicine. Chicago, IL: Lippincott Williams & Wilkins, 1999: 23-37.
46. Macario A, Weinger M, Carney S, Kim A,. Which clinical anesthesia outcomes are important to avoid? The perspective of patients. Anesthesia and Analgesia 1999; 89: 652-8.
47. Myles PS, Wengritzky R,. Simplified postoperative nausea and vomiting impact scale for audit and post-discharge review. British Journal of Anaesthesia 2012; 108: 423-9.
48. Myles PS, Williams DL, Hendrata M, Anderson H, Weeks AM,. Patient satisfaction after anaesthesia and surgery: results of a prospective survey of 10 811 patients. British Journal of Anaesthesia 2000; 84: 6-10.
49. Fisher DM,. The 'big little problem' of postoperative nausea and vomiting: do we know the answer yet? Anesthesiology 1997; 87: 1271-73.
50. Svensson I, Sjostrom B, Haljamae H,. Influence of expectations and actual pain experiences on satisfaction with postoperative pain management. European Journal of Pain 2001; 5: 125-33.
51. Lauritsen J, Møller AM,. Publications in anesthesia journals: quality and clinical relevance. Anesthesia and Analgesia 2004; 99: 1486-91.
52. Bucher HC, Guyatt GH, Cook DJ, Holbrook A, McAlister FA,. Users' guides to the medical literature: XIX. Applying clinical trial results. A. How to use an article measuring the effect of an intervention on surrogate end points. Evidence-Based Medicine Working Group. Journal of the American Medical Association 1999; 282: 771-8.
53. Whitty PM, Shaw IH, Goodwin DR,. Patient satisfaction with general anaesthesia. Too difficult to measure? Anaesthesia 1996; 51: 327-332.
54. Pernoud N, Colavolpe JC, Auquier P, et al. A scale of perioperative satisfaction for anesthesia. II-Preliminary results. Annales Francaises d' Anesthesie et de Réanimation 1999; 18: 858-65.
55. Heidegger T, Husemann Y, Nuebling M, et al. Patient satisfaction with anaesthesia care: development of a psychometric questionnaire and benchmarking among six hospitals in Switzerland and Austria. British Journal of Anaesthesia 2002; 89: 863-72.
56. Heidegger T, Saal D, Nuebling M,. Patient satisfaction with anaesthesia care: what is patient satisfaction, how should it be measured, and what is the evidence for assuring high patient satisfaction? Best Practice and Research Clinical Anaesthesiology 2006; 20: 331-46.
57. Auquier P, Pernoud N, Bruder N, et al. Development and validation of a perioperative satisfaction questionnaire. Anesthesiology 2005; 102: 1116-23.
58. Capuzzo M, Landi F, Bassani A, Grassi L, Volta CA, Alvisi R,. Emotional and interpersonal factors are most important for patient satisfaction with anaesthesia. Acta Anaesthesiologica Scandinavica 2005; 49: 735-42.
59. Le May S, Hardy JF, Taillefer MC, Dupuis G,. Patient satisfaction with anaesthesia services. Canadian Journal of Anesthesia 2001; 48: 153-61.
60. Schiff JH, Fornaschon AS, Frankenhauser S, et al. The Heidelberg Peri-anaesthetic Questionnaire-development of a new refined psychometric questionnaire. Anaesthesia 2008; 63: 1096-104.
61. Caljouw MA, van Beuzekom M, Boer F,. Patient's satisfaction with perioperative care: development, validation, and application of a questionnaire. British Journal of Anaesthesia 2008; 100: 637-44.
62. Mui WC, Chang CM, Cheng KF, et al. Development and validation of the questionnaire of satisfaction with perioperative anesthetic care for general and regional anesthesia in Taiwanese patients. Anesthesiology 2011; 144: 1064-75.
63. Heidegger T, Nuebling M, Germann R, et al. Patient satisfaction with anesthesia care: information alone does not lead to improvement. Canadian Journal of Anesthesia 2004; 51: 801-5.
64. Soltner C, Giquello JA, Monrigal-Martin C, Beydon L,. Continuous care and empathic anaesthesiologist attitude in the preoperative period: impact on patient anxiety and satisfaction. British Journal of Anaesthesia 2011; 106: 680-6.
65. Harms C, Young JR, Amsler F, Zettler C, Scheidegger D, Kindler CH,. Improving anaesthetists' communication skills. Anaesthesia 2004; 59: 166-72.
66. Saal D, Heidegger T, Nuebling M, Germann R,. Does a postoperative visit increase patient satisfaction with anaesthesia care? British Journal of Anaesthesia 2011; 107: 703-9.
67. Capuzzo M, Gilli G, Paparella L, et al. Factors predictive of patient satisfaction with anesthesia. Anesthesia and Analgesia 2007; 105: 435-42.
68. Harms C, Nübling M, Langewitz W, Kindler CH,. Patient satisfaction with continued versus divided anesthetic care. Journal of Clinical Anesthesia 2007; 19: 9-14.
69. Neumann M,. Patient satisfaction and value in anesthesia care. Anesthesiology 2011; 144: 1019-20.
70. McIntosh C, Macario A,. Managing quality in an anesthesia department. Current Opinion in Anesthesiology 2009; 22: 223-31.
71. Gupta A, Gupta N,. Patient's experiences and satisfaction with preanaesthesia services: a prospective audit. Journal of Anaesthesia Clinical Pharmacology 2011; 27: 511-5.
72. Smith AF, Shelly MP,. Communication skills for anaesthetists: a practical introduction. Canadian Journal of Anesthesia 1999; 46: 1082-88.
73. Smith AF,. In search of excellence in anaesthesiology. Anesthesiology 2009; 110: 4-5.