Enhancing communication with distressed patients, families and colleagues: The value of the Simple Skills Secrets model of communication for the nursing and healthcare workforce

Nurse Education Today

Volumn 33, Issue 12, 2013, Pages 1550-1556

  Jack, Barbara A ^a   O'Brien, Mary R ^a   Kirton, Jennifer A ^a   Marley, Kate ^b   Whelan, Alison ^a   Baldry, Catherine R ^c   Groves, Karen E ^c  

^a EDGE HILL UNIVERSITY   (United Kingdom)

^b Mersey Deanery   (United Kingdom)

^c West Lancs Southport and Formby Palliative Care Services   (United Kingdom)

Author keywords

Communication; Education; Surveys

Indexed keywords

EDUCATIONAL MODEL; HUMAN; HUMAN RELATION; IN SERVICE TRAINING; INTERPERSONAL COMMUNICATION; INTERVIEW; MODEL; NURSE PATIENT RELATIONSHIP; NURSING EDUCATION; ORGANIZATION AND MANAGEMENT; PROFESSIONAL COMPETENCE; QUESTIONNAIRE;

COMMUNICATION; EDUCATION, NURSING; HUMANS; INSERVICE TRAINING; INTERPERSONAL RELATIONS; INTERVIEWS AS TOPIC; MODELS, EDUCATIONAL; MODELS, NURSING; NURSE-PATIENT RELATIONS; PROFESSIONAL COMPETENCE; PROFESSIONAL-FAMILY RELATIONS; QUESTIONNAIRES;

EID: 84885953224     PISSN: 02606917     EISSN: 15322793     Source Type: Journal    
DOI: 10.1016/j.nedt.2013.01.005     Document Type: Article

References (31)

1. Berkhof M., van Rijssen H., Schellart A., Anema J., van der Beek A. Effective training strategies for teaching communication skills to physicians: an overview of systematic reviews. Patient Education and Counseling 2011, 84:152-162.
2. Booth K., Maguire P., Hillier V.F. Measurement of communication skills in cancer care: myth or reality?. Journal of Advanced Nursing 1999, 30(5):1073-1079.
3. Brown C., Harris J., Davies H. Teaching communication skills specific to Paediatrics in 40min. Medical Education 2008, 42:538-539.
4. Connolly M., Perryman J., McKenna Y., Orford J., Thomson L., Shuttleworth J., Cocksedge S. SAGE & THYME: a model for training health and social care professionals in patient-focussed support. Patient Education and Counseling 2010, 79(1):87-93.
5. Department of Health National Health Service Knowledge and Skills Framework: The NHS Knowledge and Skills Framework (NHS KSF) and the Development Appendix 2 Core Dimension 1 2004, Department of health, London.
6. Eide H., Quera V., Graugaard P., Finset A. Physician-patient dialogue surrounding patients' expression of concern: applying sequence analysis to RAIS. Social Science & Medicine 2004, 59:145-155.
7. Fallowfield L., Jenkins V. Communicating sad, bad and difficult news in medicine. Lancet 2004, 363(9405):312-319.
8. Gysells M., Richardson A., Higginson I. Communication training for health professionals who care for patients with cancer: a systematic review of training methods. Supportive Care in Cancer 2005, 13:356-366.
9. Healthcare Commission Spotlight on Complaints: A Report on Second-Level Complaints about the NHS in England Commission for Healthcare Audit and Inspection 2009, (London).
10. Hicks C. Research Methods for Clinical Therapists: Applied Project Design and Analysis 2009, Churchill Livingstone, Elsevier, Oxford UK. 5th ed.
11. Holloway I., Wheeler S. Qualitative Research for Nurses 2002, Blackwell Publishing, Oxford, UK. 2nd ed.
12. Jones M., Rattray J. Questionnaire design. The Research Process in Nursing 2010, Blackwell Publishing, Oxford, UK. 6th ed. K. Gerrish, A. Lacey (Eds.).
13. Kipling R. The Elephant's Child. From the Just So Stories. Oxford World Classics (2009) 1902, Oxford Paperbacks Limited, Oxford, UK.
14. Lambert N. Ban happy sheets! Understanding and using evaluation. Nurse Education Today 2012, 32(3):1-4.
15. Maguire P., Booth K., Elliott C., Jones B. Helping health professionals involved in cancer care acquire key interviewing skills - the impact of workshops. European Journal Of Cancer 1996, 32(9):1486-1489.
16. Maguire P., Faulkner A., Booth K., Elliott C., Hillier V. Helping cancer patients disclose their concerns. European Journal of Cancer 1996, 32A(1):78-81.
17. National Institute for Clinical Excellence Improving Supportive and Palliative Care for Adults with Cancer 2004, National Institute for Clinical Excellence, London, UK.
18. NHS National End of Life Care Programme Talking needs action training needs analysis report http://www.endoflifecareforadults.nhs.uk/assets/downloads/Talking_Needs_Action_20100920.pdf.
19. Oppenheim A.N. Questionnaire Design, Interviewing and Attitude Measurement 1992, Pinter Publication, New York, USA.
20. Patton M. Qualitative Research and Evaluation Methods 2002, Sage Publication, Thousand Oaks California, USA. 3rd ed.
21. Pendleton D., Schofield T., Tate P., Havelock P. The New Consultation 2003, Oxford University Press, Oxford.
22. Polit D.F., Beck C.T. Essentials of Nursing Research Appraising Evidence for Nursing Practice 2009, Lippincott William & Wilkins, Philadelphia, USA. 7th ed.
23. Procter S., Allan T. Sampling. The Research Process in Nursing 2006, Blackwell Publishing, Oxford. 5th ed. K. Gerrish, A. Lacey (Eds.).
24. RCN Research Ethics RCN guidelines for nurses (Revised by Haigh C and Williamson T) 2009, Royal College of Nursing, London.
25. Robson C. Evaluation research. The Research Process in Nursing 2010, Blackwell Publishing, Oxford, UK. 6th ed. K. Gerrish, A. Lacey (Eds.).
26. Rossi P., Lipsey M.W., Freeman H.E. Evaluation: A Systematic Approach 2004, Sage Publications, Thousand Oaks, California, USA. 7th ed.
27. Todd A. Interviewing. The Research Process in Nursing 2010, Blackwell Publishing, Oxford, UK. 6th ed. K. Gerrish, A. Lacey (Eds.).
28. Turner M., Payne S., O'Brien T. Mandatory communication skills training for cancer and palliative care staff: does one size fit all?. European Journal of Oncology Nursing 2011, 15:398-403.
29. Walker L.G. Communication skills: when, not if, to teach. European Journal of Cancer 1996, 32(9):1457-1459.
30. Zavertnik J.E., Huff T.A., Munro C.L. Innovative approach to teaching communication skills to nursing students. Journal of Nursing Education 2010, 49(2):65-71.
31. Zimmerman C., Del Piccolo L., Mazzi M.A. Patient cues and medical interviewing in general practice: examples of the application of sequential analysis. Epidemiologia e Psichiatria Sociale, (now Epidemiology and psychiatric sciences) 2003, 12(2):115-123.