메뉴 건너뛰기




Volumn 1, Issue , 2011, Pages 219-233

Improving knowledge-intensive health care processes beyond efficiency

Author keywords

Case study; Continuous improvement; Knowledge intensive business processes

Indexed keywords

BUSINESS PROCESS MANAGEMENT; CONTINUOUS IMPROVEMENTS; EXPLORATORY CASE STUDIES; KNOWLEDGE-INTENSIVE BUSINESS; NEW APPROACHES; ON-GOING IMPROVEMENT; PROCESS EFFICIENCY; RESEARCH CHALLENGES;

EID: 84884609840     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (6)

References (40)
  • 1
    • 85006776379 scopus 로고    scopus 로고
    • The dimension of process knowledge
    • 2005
    • Amarvadi, C.S. and Lee, L., 2005 "The dimension of process knowledge", Knowledge and Process Management, (12: 1) pp. 65-76, 2005.
    • (2005) Knowledge and Process Management , vol.12 , Issue.1 , pp. 65-76
    • Amarvadi, C.S.1    Lee, L.2
  • 3
    • 79954776220 scopus 로고    scopus 로고
    • Fixing Health Care on the Front Lines
    • April
    • Bohmer, M.J. 2010 "Fixing Health Care on the Front Lines", Harvard Business Review April, pg. 63-69.
    • (2010) Harvard Business Review , pp. 63-69
    • Bohmer, M.J.1
  • 6
    • 34147191426 scopus 로고    scopus 로고
    • A framework for the improvement of knowledge- intensive business processes
    • Dalmaris, P., Tsui, E., Hall, B. and Smith, B. 2007 "A framework for the improvement of knowledge- intensive business processes," Business Process Management Journal, (13:2), pp.279-305.
    • (2007) Business Process Management Journal , vol.13 , Issue.2 , pp. 279-305
    • Dalmaris, P.1    Tsui, E.2    Hall, B.3    Smith, B.4
  • 10
    • 1842864264 scopus 로고    scopus 로고
    • Describing Differences in Approaches to Organization Science: Rethinking Burrel and Morgan and their Legacy
    • March-April
    • Deetz, S 1996 "Describing Differences in Approaches to Organization Science: Rethinking Burrel and Morgan and their Legacy," Organization Science, 7, March-April, pp.191-207.
    • (1996) Organization Science , vol.7 , pp. 191-207
    • Deetz, S.1
  • 11
    • 77951982138 scopus 로고    scopus 로고
    • The technology that Can Revolutionise Health Care - Breakthrough Ideas for 2010
    • April
    • Dixon, R. 2010 "The technology that Can Revolutionise Health Care - Breakthrough Ideas for 2010, Harvard Business Review, April, pp.41-57.
    • (2010) Harvard Business Review , pp. 41-57
    • Dixon, R.1
  • 13
    • 84884612617 scopus 로고    scopus 로고
    • Gartner, Research Report
    • Gartner 2004 "Justifying BPM Project", Research Report.
    • (2004) Justifying BPM Project
  • 16
    • 84884603254 scopus 로고    scopus 로고
    • Gartner Research, Gartner position on Business Process Management, Gartner Research Note, ID: G00136533, downloaded on June
    • Gartner Research 2006 Gartner position on Business Process Management, Gartner Research Note, ID: G00136533, http://www.gartner.com downloaded on June 2010.
    • (2006)
  • 17
    • 34248167667 scopus 로고    scopus 로고
    • Silo Busting: How to Execute on the Promise of Customer Focus
    • May
    • Gulati, R. 2007, "Silo Busting: How to Execute on the Promise of Customer Focus", HBR, May.
    • (2007) HBR
    • Gulati, R.1
  • 19
    • 84943392512 scopus 로고    scopus 로고
    • The Scope and Evolution of Business Process Management
    • in Brocke, J., Schmidt, G.J. and Bernus, P, Springer
    • Harmon, P. 2010, "The Scope and Evolution of Business Process Management", in Brocke, J., Schmidt, G.J. and Bernus, P. (eds), International Handbook on Information Systems: Handbook on Business Process Management, Vol. 1, Springer, pp. 37-71.
    • (2010) International Handbook On Information Systems: Handbook On Business Process Management , vol.1 , pp. 37-71
    • Harmon, P.1
  • 24
    • 0001841217 scopus 로고    scopus 로고
    • Business process change: A study of methodologies, techniques and tools
    • Kettinger, W.J., Tenge, J.T.C. and Guha, S 1997 "Business process change: a study of methodologies, techniques and tools," MIS Quarterly, (21: 1), pp. 55-80.
    • (1997) MIS Quarterly , vol.21 , Issue.1 , pp. 55-80
    • Kettinger, W.J.1    Tenge, J.T.C.2    Guha, S.3
  • 25
    • 33748584950 scopus 로고    scopus 로고
    • A process-based approach to knowledge-flow analysis: A case study of a manufacturing firm
    • Kim, S., Hwang, H., and Suh, E. 2003 "A process-based approach to knowledge-flow analysis: a case study of a manufacturing firm," Knowledge and Process Management, (10:4), pp.260-276.
    • (2003) Knowledge and Process Management , vol.10 , Issue.4 , pp. 260-276
    • Kim, S.1    Hwang, H.2    Suh, E.3
  • 27
    • 0003899640 scopus 로고    scopus 로고
    • 2nd edition, Sage Publications, London
    • Mason, J. 2002 Qualitative Researching. 2nd edition, Sage Publications, London
    • (2002) Qualitative Researching
    • Mason, J.1
  • 28
    • 84857957459 scopus 로고    scopus 로고
    • HBR Spotlight on Fixing Health Care: Health Care Needs a New Kind of Hero
    • April
    • Morse, G. 2010 HBR Spotlight on Fixing Health Care: Health Care Needs a New Kind of Hero, Harvard Business Review, April, pg. 60
    • (2010) Harvard Business Review , pp. 60
    • Morse, G.1
  • 30
    • 84884649461 scopus 로고    scopus 로고
    • YouTube Commercial Ad, 19 August 2010, available from
    • NRMA Insurance 2010 "NRMA Insurance: Speak to a Person", YouTube Commercial Ad, 19 August 2010, available from http://www.youtube.com/watch?v=HjnxSWOAB8g
    • (2010) NRMA Insurance: Speak to A Person
    • Insurance, N.R.M.A.1
  • 31
    • 33744817662 scopus 로고    scopus 로고
    • Workflow management systems for guideline implementation
    • Panzarasa, S. and Stefanelli, M, 2006, "Workflow management systems for guideline implementation", Neurogical Sciences (27:3), pp.245-249.
    • (2006) Neurogical Sciences , vol.27 , Issue.3 , pp. 245-249
    • Panzarasa, S.1    Stefanelli, M.2
  • 33
    • 84871425145 scopus 로고    scopus 로고
    • The Fusion of Process and Knowledge Management
    • September, available from
    • Records, L.R. 2005 "The Fusion of Process and Knowledge Management", BP Trends, September, available from www.bptrends.com
    • (2005) BP Trends
    • Records, L.R.1
  • 34
    • 33745869996 scopus 로고    scopus 로고
    • A blueprint for the implementation of process-oriented knowledge management
    • Remus, U. and Schub, S. 2003 "A blueprint for the implementation of process-oriented knowledge management," Knowledge and Process Management, (10:4), pp.237-253.
    • (2003) Knowledge and Process Management , vol.10 , Issue.4 , pp. 237-253
    • Remus, U.1    Schub, S.2
  • 36
    • 2342475935 scopus 로고    scopus 로고
    • Igniting knowledge in your business processes
    • Seely, C.P. 2002 "Igniting knowledge in your business processes," KM Review, (5:4), pp.12-15.
    • (2002) KM Review , vol.5 , Issue.4 , pp. 12-15
    • Seely, C.P.1
  • 38
    • 38049072772 scopus 로고    scopus 로고
    • Developments in Practice XII: Knowledge-Enabling Business Processes
    • Smith H. and McKeen, J.D. 2004 "Developments in Practice XII: Knowledge-Enabling Business Processes", Communications of AIS, 13, pp.25-38.
    • (2004) Communications of AIS , vol.13 , pp. 25-38
    • Smith, H.1    McKeen, J.D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.