Student voice: using qualitative feedback from students to enhance their university experience

Teaching in Higher Education

Volumn 18, Issue 6, 2013, Pages 606-618

  Grebennikov, Leonid ^a   Shah, Mahsood ^b  

^a UNIVERSITY OF WESTERN SYDNEY   (Australia)

^b UNIVERSITY OF NEWCASTLE   (Australia)

Author keywords

CEQuery; qualitative data trends; student comments

Indexed keywords

EID: 84884266793     PISSN: 13562517     EISSN: 14701294     Source Type: Journal    
DOI: 10.1080/13562517.2013.774353     Document Type: Article

References (31)

1. Armitage, C. 2006. " Teaching Prize Fund 'dreadful'." The Australian, November 22 http://www.theaustralian.com.au/higher-education/teaching-prize-fund-dreadful/story-e6frgcjx-1111112562176
2. Bolden, R. and Moscarola, J. 2000. Bridging the Qualitative-Quantitative Divide. Social Science Computer Review, 18 (4): 450 - 460. doi: 10.1177/089443930001800408
3. Chambers, T. 2010. What I Hear You Saying Is. Analysis of Student Comments from the NSSE. College Student Journal, 44 (1): 3 - 24. http://www.questia.com/library/1G1-221092134/what-i-hear-you-saying-is-analysis-of-student
4. Coaldrake, P. 2005. " Let an Umpire Decide: The government's Latest University Ranking System Aims to Improve Teaching Standards, but These Critics Claim It Is More Likely to Retard Real Progress." The Australian, August 17. http://global.factiva.com/ha/default.aspx
5. Coates, H. 2007. Universities on the Catwalk: Models for Performance Ranking in Australia. Higher Education Management and Policy, 19 (2): 1 - 17. doi: 10.1787/hemp-v19-art11-en
6. Davison, E. and Price, J. 2009. How Do We Rate? An Evaluation of Online Student Evaluations. Assessment & Evaluation in Higher Education, 34 (1): 51 - 65. doi: 10.1080/02602930801895695
7. DEST. 2006. Learning and teaching performance fund advisory group: Report to the Minister. Canberra, ACT. http://www.dest.gov.au/NR/rdonlyres/3059183E-F359-412E-A3D7-FC6BCEC1F843/12913/AdvisorygroupReporttoMinister.pdf
8. Erickson, P. I. and Kaplan, C. P. 2000. Maximizing Qualitative Responses about Smoking in Structured Interviews. Qualitative Health Research, 10: 829 - 840. doi: 10.1177/104973200129118859
9. Grebennikov, L., and M. Shah. 2012a. " Commencing Student Experience: New Insights and Implications for Action." European Journal of Higher Education 2 (2-3): 267 - 289. http://www.tandfonline.com/doi/pdf/10.1080/21568235.2012.683663.
10. Grebennikov, L. and Shah, M. 2012b. Investigating Attrition Trends in order to Improve Student Retention. Quality Assurance in Education, 20 (3): 223 - 236. doi: 10.1108/09684881211240295
11. Harper, S. R. and Khu, G. D. 2007. Myths and Misconceptions about Using Qualitative Methods in Assessment. New Directions for Institutional Research, 136: 5 - 14. doi: 10.1002/ir.227
12. Jackson, K. M. and Trochim, W. M. K. 2002. Concept Mapping as an Alternative Approach for the Analysis of Open-ended Survey Responses. Organizational Research Methods, 5 (4): 307 - 336. doi: 10.1177/109442802237114
13. James, R., Krause, K. and Jennings, C. 2010. The First Year Experience in Australian Universities: Findings from 1994 to 2009, Melbourne, Australia: Centre for the Study of Higher Education, University of Melbourne.
14. Kabanoff, B., Richardson, A. and Brown, S. 2003. Business Graduates' Perception of the Quality of Their Course: A View from Their Workplace. Journal of Institutional Research, 12: 1 - 12. http://www.aair.org.au/articles/volume-12-no-2/12-2-business-graduates-perceptions-of-the-quality-of-their-course-a-view-from-the-workplace
15. Kindred, J., and S. N. Mohammed. 2005. "' He will crush you like an academic ninja!': Exploring Teacher Ratings on Ratemyprofessors.com." Journal of Computer-Mediated Communication 10 (3). http://jcmc.indiana.edu/vol10/issue3/kindred.html
16. Moodie, G. 2005. " Comment on the Learning and Teaching Performance Fund." The Australian, Higher Education Supplement, August 17. http://www.irua.edu.au/news_archive/2005/news_item-20050817.pdf
17. Ory, J. C. 2000. Teaching Evaluation: Past, Present and Future. New Directions for Teaching and Learning, 83: 13 - 18. doi: 10.1002/tl.8302
18. Palermo, J. 2003. " 20 years on - Have Student Evaluations Made A Difference? " Proceedings of the 2003 Australian Universities Quality Forum. Melbourne, June 11-13, 136 - 140.
19. Poindexter, M. 2006. Are Colleges Listening to Students?. Connection: New England's Journal of Higher Education, 20 (4): 19 - 20. http://www.eric.ed.gov/ERICWebPortal/search/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=EJ792634&ERICExtSearch_SearchType_0=no&accno=EJ792634
20. Richardson, J. T. E. 2005. Instruments for Obtaining Student Feedback: A Review of the Literature. Assessment & Evaluation in Higher Education, 30 (4): 387 - 415. doi: 10.1080/02602930500099193
21. Sabri, D. 2011. What's Wrong with 'the student experience'?. Discourse: Studies in the Cultural Politics of Education, 32 (5): 657 - 667. doi: 10.1080/01596306.2011.620750
22. Schwarz, N. 1999. Self-reports: How Questions are Answered. American Psychologist, 54 (2): 93 - 105. doi: 10.1037/0003-066X.54.2.93
23. Scott, G. 2006. Accessing the Student Voice: Using CEQuery to Identify What Retains Students and Promotes Engagement in Productive Learning in Australian Higher Education. Canberra, ACT: DEST. http://www.dest.gov.au/sectors/higher_education/publications_resources/profiles/access_student_voice.htm
24. Scott, G. 2008. University student engagement and satisfaction with learning and teaching. A commissioned research and analysis report to the 2008 Review of Australian Higher Education. Canberra, ACT: Department of Education, Employment and Workplace Relations (DEEWR). http://www.uws.edu.au/_data/assets/pdf_file/0007/64087/Research_-_Scott_-_pdf.pdf
25. Scott, G., Grebennikov, L. and Johnston, K. 2007. Study of Australian Multi-campus Universities. Journal of Institutional Research, 13 (1): 1 - 23. http://www.aair.org.au/articles/volume-13-no-1/13-1-study-of-australian-multi-campus-universities
26. Scott, G., L. Grebennikov, and M. Shah. 2009. " Using Qualitative Data to Prove and Improve Quality in Australian Higher Education." Proceedings of the 2008 Australasian Higher Education Evaluation Forum. Melbourne, October 2-3, 97 - 111.
27. Shah, M. and Nair, C. S. 2009. Using Student Voice to Improve Student Satisfaction: Two Australian Universities the Same Agenda. Journal of Institutional Research (South East Asia), 7 (2): 43 - 55.
28. Shah, M. and Nair, C. S. 2011. The Influence of Strategy and External Quality Audit on University Performance: A Case of an Australian University. Tertiary Education and Management, 17 (2): 139 - 150. doi: 10.1080/13583883.2011.557778
29. Symons, R. 2006a. In Their Own Words: Finding out What Students Think About Their University Learning Experience. Synergy, 23: 34 - 35. http://trove.nla.gov.au/work/153072206?versionId=166823830
30. Symons, R. 2006b. " Listening to the Student Voice at the University of Sydney: Closing the Loop in the Quality Enhancement and Improvement Cycle." Paper presented at the 2006 Australian Association for Institutional Research Forum, Coffs Harbour, NSW, November 21-24.
31. Wongsurawat, W. 2011. What's A Comment Worth? How to Better Understand Student Evaluations of Teaching. Quality Assurance in Education, 19 (1): 67 - 83. doi: 10.1108/09684881111107762