The effects of task complexity and group member experience on computer-mediated groups facing deception

IEEE Transactions on Professional Communication

Volumn 56, Issue 3, 2013, Pages 210-225

  Giordano, Gabriel ^a   George, Joey F ^b  

^a OHIO UNIVERSITY   (United States)

^b IOWA STATE UNIVERSITY   (United States)

Author keywords

Deception detection; group member experience; instant messaging; media synchronicity; task complexity

Indexed keywords

MESSAGE PASSING; MULTIVARIANT ANALYSIS;

COMPUTER MEDIATED GROUPS; DECEPTION DETECTION; GROUP MEMBER EXPERIENCE; GROUP MEMBERS; INSTANT MESSAGING; MEDIA SYNCHRONICITIES; TASK COMPLEXITY; TASK GROUPS; TASK PERFORMANCE; VIRTUAL TEAM;

FACINGS;

EID: 84883231224     PISSN: 03611434     EISSN: None     Source Type: Journal    
DOI: 10.1109/TPC.2013.2273817     Document Type: Article

References (47)

1. T. Davenport, "Rethinking knowledge work: A strategic approach," McKinsey Quart., vol. , pp. 1-11, Feb. 2011.
2. A. Dennis, R. Fuller, and J. Valacich, "Media, tasks, and communication processes: A Theory of Media Synchronicity," MIS Quart., vol. 32, pp. 575-600, 2008.
3. D. Buller and J. Burgoon, "Interpersonal deception theory," Commun. Theory, vol. 6, pp. 203-242, 1996.
4. F. Bishop, "Report to the nation on occupational fraud and abuse," Association of Certified Fraud Examiners, Austin, TX, 2004.
5. T. Prater and S. B. Kiser, "Lies, lies, and more lies," SAM Advanced Manage. J., pp. 9-36, 2002.
6. L. Putnam and C. Stohl, "Bona fide groups: An alternative perspective for communication and small group decision making," in Communicaiton and Group Decision Making, R. Hirokawa and M. Poole, Eds. 2nd ed. Thousand Oaks, CA: Sage, 1996, pp. 147-178.
7. S. Grover, "Why professionals lie: The impact of professional role conflict on reporting accuracy," Organiz. Behav. Human Dec. Processes, vol. 4, pp. 478-495, 1993.
8. J. Carlson and R. Zmud, "Channel expnasion theory and the experimental nature of media richness perceptions," Acad. Manage. J., vol. 42, pp. 153-170, 1999.
9. M. Poole, "Decision development in small groups: A study of muliple sequences in decision making," Commun. Monographs, vol. 50, pp. 206-232, 1983.
10. M. Poole and C. Baldwin, "Developmental processes in group decision making," in Commun. Group Dec. Making, R. Hirokawa and M. Poole, Eds. 2nd ed. Thousand Oaks, CA: Sage, 1996, pp. 215-241.
11. B. DePaulo, J. Lindsay, B. Malone, L. Muhlenbruck, K. Charlton, and H. Cooper, "Cues to deception," Psychol. Bull., vol. 129, pp. 74-118, 2003. (Pubitemid 41103269)
12. P. Ekman, Telling Lies: Clues to Deceipt in the Marketplace, Politics, and Marriage. New York, USA: W. W. Norton, 1992, vol. 2.
13. G. Miller and J. Stiff, Deceptive Communication. Newbury Park, CA, USA: Sage, 1993.
14. M. Zuckerman and R. Driver, "Telling Lies: Verbal and Nonverbal Correlates of Deception," in Multichannel Integrations of Nonverbal Behavior, A. W. Siegman and S. Feldstein, Eds. Hillsdale, NJ, USA: Erlbaum, 1985.
15. M. Newman, J. Pennebaker, D. Berry, and J. Richards, "Lying words: Predicting deception from linguistic styles," Personal. Social Pyschol. Bull., 2003.
16. T. Qin, J. Burgoon, J. Blair, and J. Nunamaker, "Modality effects in deception detection and applications in automatic-deception-detection," presented at the Hawaii Int. Conf. Syst. Sci., Big Island, HI, USA, 2005.
17. L. Zhou, J. Burgoon, J. Nunamaker, and D. Twitchell, "Automating linguistics based cues for detecting deception in text based asynchronous computer mediated communication: An empirical investigation," Group Dec. Negot., vol. 13, 2004.
18. J. Carlson, J. George, J. Burgoon, M. Adkins, and C. White, "Deception in computer-mediated communication," Group Dec. Negot., vol. 13, p. 24, 2004.
19. R. Daft, R. Lengel, and L. Trevino, "Message equivocality, media selection, and manager performance: Implications for information systems," MIS Quart., vol. 11, pp. 355-366, 1987.
20. J. Carlson, J. George, J. Burgoon, M. Adkins, and C. White, "Deception in computer-mediated communication," Group Dec. Negot., vol. 13, pp. 5-28, 2004. (Pubitemid 39046074)
21. B. Tuckman, "Developmental sequence in small groups," Psychol. Bull., vol. 63, pp. 384-399, 1965.
22. B. Tuckman and M. Jensen, "Stages of small group development," Group Organiz. Studies, vol. 2, pp. 419-427, 1977.
23. M. Eppler and J. Mengis, "The concept of information overload: A review of literature from organization science, accounting, marketing, MIS, and related disciplines," Inf. Soc., vol. 20, pp. 325-344, 2004. (Pubitemid 39454128)
24. A. Schick, L. Gorden, and S. Haka, "Information overload: A temporal approach," Accounting Organiz. Soc., vol. 15, pp. 199-220, 1990.
25. C. Casey, "Variation in accounting information load: The effect on loan officers' predictions of bankruptcy," Accounting Rev., vol. 55, pp. 36-49, 1980.
26. R. Elliott, "The data dilemma," World, vol. 22, pp. 44-45, 1988.
27. I. Zigurs and B. Buckland, "A theory of task/technology fit and group support systems effectiveness," MIS Quart., vol. 18, pp. 313-334, 1988.
28. D. J. Campbell, "Task complexity: A review and analysis," Acad. Manage. Rev., vol. 13, pp. 40-50, 1988.
29. J. Jacoby, "Information load and decision quality: Some contested issues," J. Market. Res., vol. 14, pp. 569-573, 1977.
30. S. C. Schneider, "Information overload: Causes and consequences," Human Syst. Manage., vol. 7, pp. 143-153, 1987.
31. P. Lewis, S. Goodman, and P. Fandt, Management: Challenges for Tomorrow's Leaders. Mason, OH: South-Western, 2004.
32. L. Chidambaram, "Relational development in computer-supported groups," MIS Quart., vol. 22, pp. 143-163, 1996. (Pubitemid 126698526)
33. J. E. McGrath and A. B. Hollingshead, "Putting the 'group' back in group support systems: Some theoretical issues about dynamic processes in groups with technological enhancements," in Group Support Systems, L. Jessup and J. Valacich, Eds. New York: McMillan, 1993.
34. J. Short, E. Williams, and B. Christie, The Social Psychology of Telecommunications. New York: Wiley, 1976.
35. A. Vrij, Detecting Lies and Deceit: The Psychology of Lying and the Implications for Professional Practice. New York: Wiley, 2000.
36. P. Greenberg, R. Greenberg, and Y. Antonucci, "Creating and sustaining trust in virtual teams," Bus. Horizons, pp. 325-333, 2007.
37. J. Mulki, F. Bardhi, F. Lassk, and J. Nanavaty-Dahl, "Set up remote workers to thrive," MIT Sloan Manage. Rev., vol. 51, pp. 63-68, 2009.
38. I. Benbasat, "The information systems research challenge: Experimental research methods," Harvard Business School, Boston, MA, 1989.
39. D. Twitchell, K. Wiers, M. Adkins, J. Burgoon, and J. Nunamaker, "StrikeCOM: A multi-player online strategy game for researching and teaching group dynamics," presented at the Hawaii Int. Conf. Syst. Sci., Big Island, HI, USA, 2005.
40. J. George, K. Marett, and P. Tilley, "The effects of warnings, computer-based media, and probing activity on successful lie detection," IEEE Trans. Prof. Commun., vol. 51, no. 1, pp. 1-17, Mar. 2008. (Pubitemid 351479585)
41. S. Grazioli and S. Jarvanpaa, "Perils of internet fraud: An empirical investigation of deception and trust with experienced internet consumers," IEEE Trans. Syst., Man, Cybern. A, Syst., Humans, vol. 30, no. 4, pp. 395-410, Jul. 2000.
42. G. Ferris, D. Treadway, R. Kolodinsky, W. Hockwarter, C. Kacmar, and C. Douglas, "Development and validation of the political skill inventory," J. Manage., vol. 31, pp. 126-152, 2005. (Pubitemid 41094196)
43. R. Downey and C. King, "Missing data in Likert ratings: A comparison of replacement methods," J. General Psychol., pp. 175-189, 1998.
44. B. Tabachnick and L. Fidell, Using Multivariate Statistics. Boston, MA: Allyn and Bacon, 2001.
45. R. T. Hightower and L. Sayeed, "Effects of communication mode and prediscussion information distribution characteristics on information exchange in groups," Inf. Syst. Res., vol. 7, pp. 451-465.
46. R. Fuller and A. Dennis, "Does fit matter? The impact of task-technology fit and appropriation on team performance in repeated tasks," Inf. Syst. Res., vol. 20, pp. 2-17, 2009.
47. C. Fuller, M. Marett, and D. Twitchell, "An examiniation of deception in virtual teams: Effects of deception on task performance, mutuality, and trust," IEEE Trans. Prof. Commun., vol. 55, no. 1, pp. 20-35, Mar. 2012.