Using library search service metrics to demonstrate library value and manage workload

Journal of the Medical Library Association

Volumn 101, Issue 3, 2013, Pages 227-229

  Gann, Laurissa B ^a   Pratt, Greg F ^a  

^a UNIVERSITY OF TEXAS MD ANDERSON CANCER CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; LIBRARY; METHODOLOGY; ORGANIZATION AND MANAGEMENT; PROGRAM EVALUATION; STANDARD; STATISTICS; UNITED STATES; WORKLOAD; PROCEDURES; STANDARDS; STATISTICS AND NUMERICAL DATA;

LIBRARIES, MEDICAL; LIBRARY SERVICES; PROGRAM EVALUATION; TEXAS; WORKLOAD;

EID: 84882566251     PISSN: 15365050     EISSN: 15589439     Source Type: Journal    
DOI: 10.3163/1536-5050.101.3.015     Document Type: Article

References (8)

1. Tenopir C, King D, Mays R, Wu L, Baer A. Measuring value and return on investment of academic libraries. Serials: T J Serials Community. 2010 Nov;23(3):182-90.
2. Kaufman P, Watstein SB. Library value (return on investment, ROI) and the challenge of placing a value on public services. Ref Serv Rev. 2008;36(3):226-31.
3. Oakleaf M. Value of academic libraries: a comprehensive research review and report [Internet]. Chicago, IL: Association of College and Research Libraries, American Library Association; 2010 [cited 4 Jan 2013]., http://www.ala.org/acrl/sites/ ala.org.acrl/files/content/issues/value/val_report.pdf.
4. University of Texas MD Anderson Cancer Center. Strategic vision 2010-2015 [Internet]. Houston, TX: The Center [cited 1 Mar 2013]., http://www.mdanderson.org/ about-us/strategic-vision/index.html.
5. Self J. From values to metrics: implementation of the balanced scorecard at a university library. Perform Meas Metrics. 2003;4(2):57-63.
6. ACRL Research Planning Review Committee. 2010 top ten trends in academic libraries. Coll Res Lib News. 2010 Jun;71(6):286-92.
7. Poll R, Payne P. Impact measures for libraries and information services. Lib Hi Tech. 2006;24(4):547-62.
8. Brown K, Malenfant KJ. Connect, collaborate, and communicate: a report from the value of academic libraries summits [Internet]. Chicago, IL: Association of College and Research Libraries, American Library Association; 2012 [cited 26 Jan 2013]., http://www.ala.org/acrl/sites/ala.org.acrl/files/content/issues/value/val_summit.pdf.