Library value (return on investment, ROI) and the challenge of placing a value on public services

Reference Services Review

Volumn 36, Issue 3, 2008, Pages 226-231

  Kaufman, Paula ^a   Watstein, Sarah Barbara ^b  

^a UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

^b Charles E Young Research Library   (United States)

Author keywords

Libraries; Public sector organizations; Return on investment

Indexed keywords

EID: 50449092703     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/00907320810895314     Document Type: Article

References (3)

1. American Library Association (ALA) (n.d.), Library Value (ROI), available at: www.ala.org/ala/ors/reports/roi.cfm (accessed 30 May 2008).
2. Elsevier (2007), Library Connect, available at: http://libraryconnect.elsevier.com (accessed 30 May 2008).
3. Strouse, R. (2007), “Demonstrating value and return on investment: the ongoing imperative”, Insights, Outsell Inc.