From values to metrics: implementation of the balanced scorecard at a university library

Performance Measurement and Metrics

Volumn 4, Issue 2, 2003, Pages 57-63

  Self, James ^a  

^a UNIVERSITY OF VIRGINIA   (United States)

Author keywords

Assessment; Balanced scorecard; University libraries; Values

Indexed keywords

EID: 34248207582     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040310486891     Document Type: Article

References (9)

1. Association of Research Libraries (2001), “Toward rethinking academic library performance in the digital age”, ARL/OCLC Strategic Issues Forum, available at: www.arl.org/olms/forum2001.html (accessed 23 December 2002).
2. Blixrud, J.C. (2002), “The Association of Research Libraries Statistics and Measurement program: from descriptive data to performance measures”, Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Association of Research Libraries, Annapolis Junction, MD, pp. 87-91.
3. Brophy, P. (2002), “Performance measures for twenty-first century libraries”, Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Association of Research Libraries, Annapolis Junction, MD, pp. 1-8.
4. Ceynowa, K. (2000), “Managing academic information provision with the balanced scorecard: a project of the German Research Association”, Performance Measurement and Metrics, Vol. 1 No. 3, pp. 157-164.
5. Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard – measures that drive performance”, Harvard Business Review, Vol. 70 No. 1, pp. 71-79.
6. Kaplan, R.S. and Norton, D.P. (1996), The Balanced Scorecard: Translating Strategy into Action, Harvard Business School Press, Boston, MA.
7. Poll, R. (2001), “Performance, processes and costs: managing service quality with the balanced scorecard”, Library Trends, Vol. 49 No. 4, pp. 709-717.
8. Stein, J. (2002), “Conference overview”, Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Association of Research Libraries, Annapolis Junction, MD, pp. vii-viii.
9. University of Virginia Library (2001), Balanced Scorecard, available at: www.lib.virginia.edu/bsc (accessed 23 December 2002).