Resistance or deviance? A high-tech workplace during the bursting of the dot-com bubble

IFIP Advances in Information and Communication Technology

Volumn 143, Issue , 2004, Pages 577-596

  Tapia, Andrea Hoplight ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Dot com deviance resistance critical theory organizations workplace

Indexed keywords

SOFTWARE DESIGN;

DOT-COM DEVIANCE RESISTANCE CRITICAL THEORY ORGANIZATIONS WORKPLACE; EMPLOYEE BEHAVIOR; GROUP RESISTANCE; HIGH TECH; HUMAN BEHAVIORS; SOCIAL CONTROL; SOCIAL ENVIRONMENT; WORKPLACE CULTURE;

BEHAVIORAL RESEARCH;

EID: 84882039613     PISSN: 18684238     EISSN: None     Source Type: Book Series    
DOI: None     Document Type: Conference Paper

References (59)

1. Adler P. Technology and the Future of Work New York: Oxford Press 1992.
2. Allen R. E. and Lucero M. A. "Beyond Resentment: Exploring Organizationally Targeted Insider Murder" Journal of Management Inquiry (5) 1996 pp. 86-103.
3. Avgerou C. Information Systems and Global Diversity Oxford: Oxford University Press 2002.
4. Barker J. R. "Tightening the Iron Cage: Concertive Control in Self-Managing Teams" Administrative Science Quarterly (38) 1993 pp. 408-37.
5. Bennett R. J. and Robinson S. L. "The Development of a Measure of Workplace Deviance" Journal of Applied Psychology (85) 2000 pp. 349-360.
6. Bennett R. J. and Robinson S. L. "The Past Present and Future of Workplace Deviance Research" in J. Greenberg (ed.) Organizational Behavior: The State of the Science Mahwah NJ: Lawrence Erlbaum Associates 2003.
7. Bensimon H. "What to Do about Anger in the Workplace" Training and Development September 1997 pp. 28-32.
8. Block, F. Postindustrial Possibilities, Berkeley, CA: University of California Press, 1990.
9. Burns, B. "Computerization of the Workplace," Annual Review of Sociology (28), 1998, pp. 141-157.
10. Burris, B., and Daday, G. "Technocratic Teamwork: Mitigating Polarization and Cultural Marginalization in an Engineering Firm," in S. Vallas (Ed.), The Transformation of Work, New York: Elsevier, 2001, pp. 241-262.
11. Buss, D. "Ways to Curtail Employee Theft," Nations Business, April 1993, pp. 36-38.
12. Clegg, S. R. Modem Organizations, Newbury Park, CA: Sage Publications, 1990.
13. Colclough, G., and Tolbert III C. M. Work in the Fast Lane: Flexibility, Divisions of Labor, and Inequality in High-Tech Industries, Albany, NY: State University of New York Press, 1992.
14. Dehler, G. E., and Welsh, M. A. "Problematizing Deviance in Contemporary Organizations: A Critical Perspective," in R. W. Griffin, A. OLeary-Kelly, and J. M. Collins (Eds.), Dysfunctional Behavior in Organizations: Violent and Deviant Behavior, Stamford, CT: JAI Press, 1998, pp. 241-269.
15. Feenberg, A. Critical Theory of Technology, New York: Oxford University Press, 1991.
16. Fulk, J., and DeSanctis, G. "Electronic Communication and Changing Organizational Forms," Organization Science (6:4), 1995, pp. 337-349.
17. Goode, E. Deviant Behavior, Upper Saddle River, NJ: Prentice Hall, 1997.
18. Hammer, M., and Champy, J. Reengineering the Cooperation: A Manifesto for Business Revolution, New York: HarperCollins, 1993.
19. Heidegger, M. The Question Concerning Technology, New York: Harper and Row, 1977.
20. Hirschhorn, L. Beyond Mechanization, Cambridge, MA: MIT Press, 1984.
21. Hodson, R. "Dignity in the Workplace Under Participative Management: Alienation and Freedom Revisited," American Sociological Review (61:5), 1996, pp. 719-738.
22. Hodson, R. "Group Relations at Work: Co-worker Solidarity, Conflict, and Relations with Management," Work and Occupations (24:4), 1997, pp. 426-452.
23. Hodson, R. "Organizational Anomie and Worker Consent," Work and Occupations (26:3), 1999, pp. 292-323.
24. Hodson, R. "Worker Resistance: An Underdeveloped Concept in the Sociology of Work," Economic and Industrial Democracy (16), 1995, pp. 79-110.
25. Hollinger, R. "Acts Against the Workplace: Social Bonding and Employee Deviance," Deviant Behavior (7), 1986, pp. 53-75.
26. Hollinger, R., and Clark, J. "Employee Deviance: A Response to the Perceived Quality of the Workplace," Work and Occupations (10), 1982, pp. 97-114.
27. Horkheimer, M., and Adorno, T. "The Culture Industry: Enlightenment as Mass Deception," in Dialectic of Enlightenment, New York: Herder and Herder, 1972, pp. 120-167.
28. Keen, P. "Information Systems and Organizational Change," Communications of the ACM (24:1), 1981, pp. 24-33.
29. Liazos, A. "The Poverty of the Sociology of Deviance: Nuts, Sluts, and Perverts," in C. J. Curran and C. M. Renzettti (Eds.), Theories of Crime, Needham Heights, MA: Allyn & Bacon, 1994, pp. 372-395.
30. Lim, V., Loo, G., and Teo, T. Perceived Injustice, Neutralization and Cyberloafing at the Workplace, Washington, DC: Academy of Management, 2001.
31. Mackenzie, D., and Wajcman, J. The Social Shaping of Technology, Philadelphia: Open University Press, 1999.
32. Marakas, G. M., and Hornik, S. "Passive Resistance Misuse: Overt Support and Covert Recalcitrate in IS Implementation," European Journal of Information Systems (5:3), 1996, pp. 208-220.
33. Marcuse, H. "Some Social Implications of Modern Technology," in A. Arato and E. Gebhardt (Eds.), The Essential Frankfurt School Reader, New York: Continuum, 1982.
34. Markus, M. L. "Power, Politics, and MIS Implementation," Communications of the ACM (26:6), 1983, pp. 430-444.
35. Mastrangelo, P., Everton, W., and Jolton, J. "Computer Misuse in the Workplace," unpublished manuscript, University of Baltimore, 2001.
36. Oakes, L., and Cooper, D. "Business Planning as Pedagogy: Language and Control in a Changing Institutional Field," Administrative Science Quarterly (43:2), 1998, pp. 257-292.
37. Orlikowski, W., and lacono, C. S. "Research Commentary: Desperately Seeking the IT in IT Research-A Call to Theorizing the IT Artifact," Information Systems Research (12:2), 2001, pp. 1121-134.
38. Perlow, L. "Boundary Control: The Social Ordering of Work and Family Time in a High Tech Corporation," Administrative Science Quarterly (43), 1998, pp. 328-357.
39. Perlow, L. A. "Time to Coordinate: Toward an Understanding of Work-Time Standards and Norms," Work and Occupations (28:1), 2001, pp. 91-111.
40. Perlow, L. "Time Famine: Toward a Sociology of Work Time," Administrative Science Quarterly (44), 1999, pp. 57-81.
41. Piore, M., and Säbel, C. The Second Industrial Divide New York: Basic Books, 1984.
42. Prechel, H. "Economic Crisis and the Centralization of Control Over the Managerial Process," American Sociological Review (59), 1994, pp. 723-745.
43. Raelin, J. A. "An Analysis of Professional Deviance Within Organizations," Human Relations (39), 1986, pp. 1103-1130.
44. Sawyer, S., and Tapia, A. "The Computerization of Work: A Social Informatics Perspective," in J. George (Ed.), Social Issues of Computing Upper Saddle River, NJ: Prentice Hall, 2003, pp. 93-109.
45. Sawyer, S.; Tapia, A.; Pesheck, L.; and Davenport, J. "Mobility and the First Responder," Communications of the ACM (47:3), March 2004, pp. 62-65.
46. Sewell, G. "The Discipline of Teams: The Control of Team-Based Industrial Work Through Electronic and Peer Surveillance," Administrative Science Quarterly (43:2), 1998, pp. 397-428.
47. Sewell, G., and Wilkinson, B. "Someone to Watch Over Me: Surveillance Discipline and Justin-Time Labor Process," Sociology (26), 1992, pp. 271-289.
48. Shields, M. A. Reinventing Technology in Social Theory, " Current Perspectives in Social Theory (17), 1997, pp. 187-216.
49. Slora, K., Joy, D., and Terris, W. "Personnel Selection to Control Employee Violence," Journal of Business and Psychology (5:3), 1991, pp. 417-426.
50. Smith, V. "The Fractured World of the Temporary Worker: Power, Participation, and Fragmentation in the Contemporary Workplace, Social Problems (45:4), 1998, pp. 411-430.
51. Smith, V. Managing in the Corporate Interest: Control and Resistance at an American Bank Berkeley, CA: University of California Press, 1990.
52. Smith, V. "New Forms of Work Organization," Annual Review of Sociology (23), 1997, pp. 315-339.
53. Vallas, S. P. "Rethinking Post-Fordism: The Meaning of Workplace Flexibility," Sociological Theory (17:1), 1999, pp. 68-101.
54. Vallas S. P., and Beck, J. P. "The Transformation of Work Revisited: The Limits of Flexibility in American Manufacturing," Social Problems (43:3), 1996, pp. 339-361.
55. Vardi, Y., and Wiener, Y. "Misbehavior in Organizations: A Motivational Framework," Organization Science (7:2), 1996, pp. 152-165.
56. Wastell, D. "Organizational Discourse as a Social Defense: Taming the Tiger of Electronic Government," in E. Wynn, E. A. Whitley, M. D. Myers, and J. I. DeGross (Eds.), Global and Organizational Discourse about Information Technology 2002, pp. 179-195.
57. Webmergers.com. "Researchers Launch Site to Collect Dot-Com Era "Blueprints," Web-mergers.com, June 26, 2002 (available online at http://www.webmergers.com/data/atticle.php?id=59).
58. Wilson, M., and Howcroft, D. "The Role of Gender in User Resistance and IS Failure," in R. Baskerville, J. Stage, and J. I. DeGross (Eds.), Organizational and Social Perspectives on Information Technology, Boston: Kluwer Academic Publishers, 2000, pp. 453-471.
59. Wiseman, R., and Bromiley, P. "Toward a Model of Risk in Declining Organizations: An Empirical Examination of Risk, Performance and Decline," Organization Science (7:5), 1996, pp. 524-543.