메뉴 건너뛰기




Volumn , Issue , 2012, Pages 181-203

Are millennials a different breed? Turkish hospitality sector frontline employees' intention to stay

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84881685633     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4337/9780857933010.00014     Document Type: Chapter
Times cited : (8)

References (61)
  • 1
    • 21144482414 scopus 로고
    • Determinants of employee job satisfaction: An empirical test of a causal model
    • Agho, A.O., C.W. Mueller and J.L. Price (1993). 'Determinants of employee job satisfaction: An empirical test of a causal model', Human Relations, 46(8), 1007-1027.
    • (1993) Human Relations , vol.46 , Issue.8 , pp. 1007-1027
    • Agho, A.O.1    Mueller, C.W.2    Price, J.L.3
  • 2
    • 84881591016 scopus 로고    scopus 로고
    • Employee turnover: calculations of turnover rates and costs
    • in D.V. Tesone (ed.), Handbook of Hospitality Human Resources Management, Burlington, MA: Elsevier
    • Aksu, A. (2008). 'Employee turnover: calculations of turnover rates and costs', in D.V. Tesone (ed.), Handbook of Hospitality Human Resources Management, Burlington, MA: Elsevier, pp. 195-222.
    • (2008) , pp. 195-222
    • Aksu, A.1
  • 5
    • 0040205691 scopus 로고    scopus 로고
    • Graduates
    • Arnold, J. and K.M. Davey (1999). 'Graduates' work experiences as predictors of organisational commitment, intention to leave, and turnover: which experiences really matter?', Applied Psychology: An International Review, 48(2), 211-238.
    • (1999) Applied Psychology: An International Review , vol.48 , Issue.2 , pp. 211-238
    • Arnold, J.1    Davey, K.M.2
  • 6
    • 0038336613 scopus 로고    scopus 로고
    • The effect of management commitment to service quality on employees' affective and performance outcomes
    • Babakus, E., U. Yavas, O.M. Karatepe and T. Avci (2003). 'The effect of management commitment to service quality on employees' affective and performance outcomes', Journal of the Academy of Marketing Science, 31(3), 272-286.
    • (2003) Journal of the Academy of Marketing Science , vol.31 , Issue.3 , pp. 272-286
    • Babakus, E.1    Yavas, U.2    Karatepe, O.M.3    Avci, T.4
  • 9
    • 21344491602 scopus 로고
    • A comparison of "traditional" and "atypical" workers: demographic, behavioral, and attitudinal differences
    • Bennett, N., P.P. Carson, K.D. Carson and T.C. Blum (1994). 'A comparison of "traditional" and "atypical" workers: demographic, behavioral, and attitudinal differences', Journal of Business and Psychology, 8(4), 467-474.
    • (1994) Journal of Business and Psychology , vol.8 , Issue.4 , pp. 467-474
    • Bennett, N.1    Carson, P.P.2    Carson, K.D.3    Blum, T.C.4
  • 10
    • 34249784803 scopus 로고    scopus 로고
    • The theory of work commitment: A facet analysis
    • Carmeli, A., D. Elizur and E. Yaniv (2007). 'The theory of work commitment: A facet analysis', Personnel Review, 36(4), 638-649.
    • (2007) Personnel Review , vol.36 , Issue.4 , pp. 638-649
    • Carmeli, A.1    Elizur, D.2    Yaniv, E.3
  • 11
    • 51749110677 scopus 로고    scopus 로고
    • Generational differences in work values: A study of hospitality management
    • Chen, P. and Y. Choi (2008). 'Generational differences in work values: A study of hospitality management', International Journal of Contemporary Hospitality Management, 20(6), 595-615.
    • (2008) International Journal of Contemporary Hospitality Management , vol.20 , Issue.6 , pp. 595-615
    • Chen, P.1    Choi, Y.2
  • 12
    • 70349353143 scopus 로고    scopus 로고
    • Relationship among service orientation, job satisfaction, and organizational commitment in international tourist hotel industry
    • Chen, Y.J. (2007). 'Relationship among service orientation, job satisfaction, and organizational commitment in international tourist hotel industry', Journal of American Academy of Business, 11(2), 71-82.
    • (2007) Journal of American Academy of Business , vol.11 , Issue.2 , pp. 71-82
    • Chen, Y.J.1
  • 13
    • 64049089811 scopus 로고    scopus 로고
    • Employees' intent to leave: a comparison of determinants of intent to leave versus intent to stay
    • Cho, S., M.M. Johanson and P. Guchait (2009). Employees' intent to leave: a comparison of determinants of intent to leave versus intent to stay', International Journal of Hospitality Management, 28(3), 374-381.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.3 , pp. 374-381
    • Cho, S.1    Johanson, M.M.2    Guchait, P.3
  • 15
    • 28444482407 scopus 로고    scopus 로고
    • Dimensionality of organizational commitment in volunteer workers: Chamber of commerce board members and role fulfillment
    • Dawley, D.D., R.D. Stephens and D.B. Stephens (2005). 'Dimensionality of organizational commitment in volunteer workers: Chamber of commerce board members and role fulfillment', Journal of Vocational Behavior, 67(3), 511-525.
    • (2005) Journal of Vocational Behavior , vol.67 , Issue.3 , pp. 511-525
    • Dawley, D.D.1    Stephens, R.D.2    Stephens, D.B.3
  • 17
    • 0036679738 scopus 로고    scopus 로고
    • Career commitment: A reexamination and an extension
    • Goulet, L.R. and P. Singh (2002). 'Career commitment: A reexamination and an extension', Journal of Vocational Behavior, 61(1), 73-91.
    • (2002) Journal of Vocational Behavior , vol.61 , Issue.1 , pp. 73-91
    • Goulet, L.R.1    Singh, P.2
  • 18
    • 43849108891 scopus 로고    scopus 로고
    • Generational differences: An examination of work values and generational gaps in the hospitality workforce
    • Gursoy, D., T.A. Mailer and C.G. Chi (2008). 'Generational differences: An examination of work values and generational gaps in the hospitality workforce', International Journal of Hospitality Management, 27(3), 448-458.
    • (2008) , vol.27 , Issue.3 , pp. 448-458
    • Gursoy, D.1    Mailer, T.A.2    Chi, C.G.3
  • 20
    • 69649084259 scopus 로고    scopus 로고
    • Career stage and generational differences in psychological contracts
    • Hess, N. and D.M. Jepsen (2009). 'Career stage and generational differences in psychological contracts', Career Development International, 14(3), 261-283.
    • (2009) Career Development International , vol.14 , Issue.3 , pp. 261-283
    • Hess, N.1    Jepsen, D.M.2
  • 21
  • 22
    • 72449207150 scopus 로고    scopus 로고
    • Does participative leadership enhance work performance by inducing empowerment and trust? The differential eff ects on managerial and non- managerial subordinates
    • Huang, X., J. Iun, A. Liu and Y. Gong (2010). 'Does participative leadership enhance work performance by inducing empowerment and trust? The differential eff ects on managerial and non- managerial subordinates', Journal of Organizational Behavior, 31(1), 122-143.
    • (2010) Journal of Organizational Behavior , vol.31 , Issue.1 , pp. 122-143
    • Huang, X.1    Iun, J.2    Liu, A.3    Gong, Y.4
  • 23
    • 84881742687 scopus 로고    scopus 로고
    • The eff ects of career commitment, organizational commitment and trust on organizational citizenship behaviors of hospital and hotel employees
    • Inelmen, K., E. Ozgumus, G. Parlak, N. Salti and H. Sariot (2010). 'The eff ects of career commitment, organizational commitment and trust on organizational citizenship behaviors of hospital and hotel employees', International Journal of Business, Management and Economics, 11-12(4), 12-25.
    • (2010) International Journal of Business, Management and Economics , vol.11-12 , Issue.4 , pp. 12-25
    • Inelmen, K.1    Ozgumus, E.2    Parlak, G.3    Salti, N.4    Sariot, H.5
  • 24
    • 0003087493 scopus 로고    scopus 로고
    • Turnover culture in the hospitality industry
    • Iverson, R.D. and M. Deery (1997). 'Turnover culture in the hospitality industry', Human Resource Management Journal, 7(4), 71-82.
    • (1997) Human Resource Management Journal , vol.7 , Issue.4 , pp. 71-82
    • Iverson, R.D.1    Deery, M.2
  • 25
    • 0003193872 scopus 로고
    • A causal model of behavioral commitment: Evidence from a study of Australian blue- collar employees
    • Iverson, R.D. and P. Roy (1994). 'A causal model of behavioral commitment: Evidence from a study of Australian blue- collar employees', Journal of Management, 20(1), 15-41.
    • (1994) Journal of Management , vol.20 , Issue.1 , pp. 15-41
    • Iverson, R.D.1    Roy, P.2
  • 26
    • 33747510053 scopus 로고    scopus 로고
    • Entrepreneurial orientation and the structuring of organizations: Performance evidence from the Asian hotel industry
    • Jogaratnam, G. and E.C.Y. Tse (2006). 'Entrepreneurial orientation and the structuring of organizations: Performance evidence from the Asian hotel industry', International Journal of Contemporary Hospitality Management, 18(6), 454-468.
    • (2006) International Journal of Contemporary Hospitality Management , vol.18 , Issue.6 , pp. 454-468
    • Jogaratnam, G.1    Tse, E.C.Y.2
  • 27
    • 29544442029 scopus 로고    scopus 로고
    • The eff ects of work role and family role variables on psychological and behavioural outcomes of frontline employees
    • Karatepe, O. and A. Sokmen (2006). 'The eff ects of work role and family role variables on psychological and behavioural outcomes of frontline employees', Tourism Management, 27(2), 255-268.
    • (2006) Tourism Management , vol.27 , Issue.2 , pp. 255-268
    • Karatepe, O.1    Sokmen, A.2
  • 29
    • 33846050979 scopus 로고    scopus 로고
    • Association between intention to stay on the job and job satisfaction among Japanese nurses in small and medium- sized private hospitals
    • Kudo, Y., S. Toshihiko, K. Horoi et al. (2006). 'Association between intention to stay on the job and job satisfaction among Japanese nurses in small and medium- sized private hospitals', Journal of Occupational Health, 48(6), 504-513.
    • (2006) Journal of Occupational Health , vol.48 , Issue.6 , pp. 504-513
    • Kudo, Y.1    Toshihiko, S.2    Horoi, K.3
  • 30
    • 34248575774 scopus 로고    scopus 로고
    • Creating high performance organizations
    • III E.E. Lawler
    • Lawler, E.E. III (2005). 'Creating high performance organizations', Asia Pacific Journal of Human Resources, 43(1), 10-17.
    • (2005) Asia Pacific Journal of Human Resources , vol.43 , Issue.1 , pp. 10-17
  • 31
    • 57449118778 scopus 로고    scopus 로고
    • Compensation disparity between locals and expatriates: Moderating eff ects of perceived injustice in foreign multinationals in China
    • Leung, K., Y. Zhu and C. Ge (2009). 'Compensation disparity between locals and expatriates: Moderating eff ects of perceived injustice in foreign multinationals in China', Journal of World Business, 44(1), 85-93.
    • (2009) Journal of World Business , vol.44 , Issue.1 , pp. 85-93
    • Leung, K.1    Zhu, Y.2    Ge, C.3
  • 33
    • 33748743912 scopus 로고
    • Propensity to leave scale of 1971
    • in J.D. Cook, S.J. Hepworth, T.D. Wall and P.B. Warr (eds), Experience of Work: A Compendium and Review of 249 Measures and their Use, New York: Academic Press.
    • Lyons T.F. (1981). 'Propensity to leave scale of 1971', in J.D. Cook, S.J. Hepworth, T.D. Wall and P.B. Warr (eds), Experience of Work: A Compendium and Review of 249 Measures and their Use, New York: Academic Press.
    • (1981)
    • Lyons, T.F.1
  • 34
    • 77955421365 scopus 로고    scopus 로고
    • Normative commitment in the workplace: A theoretical analysis and re-conceptualization
    • Meyer, J.P. and N.M. Parfyonova (2010). 'Normative commitment in the workplace: A theoretical analysis and re-conceptualization', Human Resource Management Review, 20(4), 283-294.
    • (2010) Human Resource Management Review , vol.20 , Issue.4 , pp. 283-294
    • Meyer, J.P.1    Parfyonova, N.M.2
  • 35
    • 23144467997 scopus 로고
    • Commitment to organizations and occupations: extension and test of a three- component conceptualization
    • Meyer, J.P., N.J. Allen and C.A. Smith (1993). 'Commitment to organizations and occupations: extension and test of a three- component conceptualization', Journal of Applied Psychology, 78(4), 538-551.
    • (1993) Journal of Applied Psychology , vol.78 , Issue.4 , pp. 538-551
    • Meyer, J.P.1    Allen, N.J.2    Smith, C.A.3
  • 36
    • 0036679862 scopus 로고    scopus 로고
    • Aff ective, continuance and normative commitment to the organization: A meta- analysis of antecedents, correlates, and consequences
    • Meyer, J.P., D.J. Stanley, L. Herscovitch and L. Topolnytsky (2002). 'Aff ective, continuance and normative commitment to the organization: A meta- analysis of antecedents, correlates, and consequences', Journal of Vocational Behavior, 61(1), 20-52.
    • (2002) Journal of Vocational Behavior , vol.61 , Issue.1 , pp. 20-52
    • Meyer, J.P.1    Stanley, D.J.2    Herscovitch, L.3    Topolnytsky, L.4
  • 37
    • 51749122539 scopus 로고    scopus 로고
    • The eff ects of rewards, commitment, organizational climate, and work values on intentions to leave: Is there a diff erence among generations?
    • PhD dissertation, University of New York, Albany.
    • Miller, E. (2006). 'The eff ects of rewards, commitment, organizational climate, and work values on intentions to leave: Is there a diff erence among generations?', PhD dissertation, University of New York, Albany.
    • (2006)
    • Miller, E.1
  • 39
    • 0003694625 scopus 로고
    • Employee Organization Linkages: The Psychology of Commitment, Absenteeism and Turnover
    • New York: Academic Press.
    • Mowday, R.T., L.W. Porter and R.M. Steers (1982). Employee Organization Linkages: The Psychology of Commitment, Absenteeism and Turnover, New York: Academic Press.
    • (1982)
    • Mowday, R.T.1    Porter, L.W.2    Steers, R.M.3
  • 41
    • 76449099265 scopus 로고    scopus 로고
    • Understanding why women work in five- star hotels in a developing country and their work- related problems
    • Okumus, F., M. Sariisik and S. Naipaul (2010). 'Understanding why women work in five- star hotels in a developing country and their work- related problems', International Journal of Hospitality and Tourism Administration, 11(1), 76-105.
    • (2010) International Journal of Hospitality and Tourism Administration , vol.11 , Issue.1 , pp. 76-105
    • Okumus, F.1    Sariisik, M.2    Naipaul, S.3
  • 42
    • 84881684724 scopus 로고    scopus 로고
    • Firmalar calisanlarina bagli degilse, calisanlar niye sadik olsun?
    • ['If companies are not committed to their employees, why should the employees be committed?'], 8 August, available at , accessed 20 May 2011
    • Ozkan, F. (2010). 'Firmalar calisanlarina bagli degilse, calisanlar niye sadik olsun?' ['If companies are not committed to their employees, why should the employees be committed?'], 8 August, p. 10, available at http://www.radikal.com.tr/Radikal.aspx?atype=RadikaYazar&ArticleID=1012393&Yazar=FUNDA-OZKAN&CategoryID=101 (accessed 20 May 2011).
    • (2010) , pp. 10
    • Ozkan, F.1
  • 43
    • 0036243594 scopus 로고    scopus 로고
    • Attitudinal organizational commitment and job performance: A meta- analysis
    • Riketta, M. (2002). 'Attitudinal organizational commitment and job performance: A meta- analysis', Journal of Organizational Behavior, 23(3), 257-266.
    • (2002) Journal of Organizational Behavior , vol.23 , Issue.3 , pp. 257-266
    • Riketta, M.1
  • 44
    • 34548167824 scopus 로고    scopus 로고
    • Developing a framework for understanding the impact of deskilling and standardization on the turnover and attrition of chefs
    • Robinson, N.S. and P.E. Barron (2007). 'Developing a framework for understanding the impact of deskilling and standardization on the turnover and attrition of chefs', International Journal of Hospitality Management, 26(4), 913-926.
    • (2007) International Journal of Hospitality Management , vol.26 , Issue.4 , pp. 913-926
    • Robinson, N.S.1    Barron, P.E.2
  • 46
    • 0036251274 scopus 로고    scopus 로고
    • Generational differences: Revisiting generational work values for the new millennium
    • Smola, K.W. and C.D. Sutton (2002). 'Generational differences: Revisiting generational work values for the new millennium', Journal of Organizational Behavior, 23(4), 363-382.
    • (2002) Journal of Organizational Behavior , vol.23 , Issue.4 , pp. 363-382
    • Smola, K.W.1    Sutton, C.D.2
  • 47
    • 77952717443 scopus 로고    scopus 로고
    • Generation Y as hospitality employees: Framing a research agenda
    • Solnet D. and A. Hood (2008). 'Generation Y as hospitality employees: Framing a research agenda', Journal of Hospitality and Tourism Management, 15, 59-68.
    • (2008) Journal of Hospitality and Tourism Management , vol.15 , pp. 59-68
    • Solnet, D.1    Hood, A.2
  • 48
    • 0003751412 scopus 로고    scopus 로고
    • Job Satisfaction: Application, Assessment, Cause, and Consequences, Thousand Oaks
    • CA: Sage.
    • Spector, P.E. (1997). Job Satisfaction: Application, Assessment, Cause, and Consequences, Thousand Oaks, CA: Sage.
    • (1997)
    • Spector, P.E.1
  • 49
    • 84881706336 scopus 로고    scopus 로고
    • Report
    • State Planning Organization , available at , accessed 10 August 2011
    • State Planning Organization (2009). 'Report', available at http://www.dpt.gov.tr/ing/ (accessed 10 August 2011).
    • (2009)
  • 50
    • 70349843852 scopus 로고    scopus 로고
    • Turnover process models: Review and synthesis of a conceptual literature
    • Steel, R.P. and J.W. Lounsbury (2009). 'Turnover process models: Review and synthesis of a conceptual literature', Human Resource Management Review, 19(4), 271-282.
    • (2009) Human Resource Management Review , vol.19 , Issue.4 , pp. 271-282
    • Steel, R.P.1    Lounsbury, J.W.2
  • 51
    • 0032756445 scopus 로고    scopus 로고
    • Tourism employment during economic transition
    • Szivas, E. and M. Riley (1999). 'Tourism employment during economic transition', Annals of Tourism Research, 26(4), 747-771.
    • (1999) Annals of Tourism Research , vol.26 , Issue.4 , pp. 747-771
    • Szivas, E.1    Riley, M.2
  • 52
    • 42549094519 scopus 로고    scopus 로고
    • Contextual factors and cost profiles associated with employee turnover
    • Tracey, B. and T.R. Hinkin (2008). 'Contextual factors and cost profiles associated with employee turnover', Cornell Hospitality Quarterly, 49(1), 12-27.
    • (2008) Cornell Hospitality Quarterly , vol.49 , Issue.1 , pp. 12-27
    • Tracey, B.1    Hinkin, T.R.2
  • 53
    • 84881708659 scopus 로고    scopus 로고
    • Turkish Tourism Investors Association , Available at, accessed 29 October 2010
    • Turkish Tourism Investors Association (2010). Available at http//www.ttyd.org.tr (accessed 29 October 2010).
    • (2010)
  • 55
    • 0141678031 scopus 로고    scopus 로고
    • The influence of cultural values on antecedents of organizational commitment: An individual- level analysis
    • Wasti, S.A. (2003). 'The influence of cultural values on antecedents of organizational commitment: An individual- level analysis', Applied Psychology: An International Review, 52(4), 533-554.
    • (2003) Applied Psychology: An International Review , vol.52 , Issue.4 , pp. 533-554
    • Wasti, S.A.1
  • 56
    • 24044507310 scopus 로고    scopus 로고
    • Commitment profiles: Combinations of organizational commitment forms and job outcomes
    • Wasti, S.A. (2005). 'Commitment profiles: Combinations of organizational commitment forms and job outcomes', Journal of Vocational Behavior, 67(2), 290-308.
    • (2005) Journal of Vocational Behavior , vol.67 , Issue.2
    • Wasti, S.A.1
  • 57
    • 33947115344 scopus 로고    scopus 로고
    • Generational preferences for work environment fit: Effects on employee outcome
    • Westerman, J.W. and J.H. Yamamura (2007). 'Generational preferences for work environment fit: Effects on employee outcome', Career Development International, 12(2), 150-161.
    • (2007) Career Development International , vol.12 , Issue.2 , pp. 150-161
    • Westerman, J.W.1    Yamamura, J.H.2
  • 58
    • 34547712830 scopus 로고    scopus 로고
    • Tourism highlights, 2011 edition
    • World Tourism Organization , available at , accessed 15 September 2011
    • World Tourism Organization (2011). 'Tourism highlights, 2011 edition', available at http://mkt.unwto.org/en/content/tourismhighlights (accessed 15 September 2011).
    • (2011)
  • 59
    • 33748751278 scopus 로고    scopus 로고
    • Retaining nurses in their employing hospitals and in the profession: Effects of job preference, unpaid overtime, importance of earnings and stress
    • Zeytinoglu, I.U., M. Denton, S. Davies, A. Baumann, J. Blyte and L. Boos (2006). 'Retaining nurses in their employing hospitals and in the profession: Effects of job preference, unpaid overtime, importance of earnings and stress', Health Policy, 79(1), 57-72.
    • (2006) Health Policy , vol.79 , Issue.1 , pp. 57-72
    • Zeytinoglu, I.U.1    Denton, M.2    Davies, S.3    Baumann, A.4    Blyte, J.5    Boos, L.6


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.