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Volumn 24, Issue S3, 2013, Pages

The changing role of tax governance: Remaking the large corporate taxpayer into a visible customer partner

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EID: 84881510432     PISSN: 10453172     EISSN: 14678551     Source Type: Journal    
DOI: 10.1111/1467-8551.12031     Document Type: Article
Times cited : (16)

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