-
1
-
-
0003043155
-
Ordinary and extraordinary experience
-
In: Turner, V.W. and Bruner, E.M. (eds), University of Illinois, Urbana, Illinois
-
Abrahams, R.D. (1986) Ordinary and extraordinary experience. In: Turner, V.W. and Bruner, E.M. (eds) The Anthropology of Experience. University of Illinois, Urbana, Illinois, pp. 3-30.
-
(1986)
The Anthropology of Experience
, pp. 3-30
-
-
Abrahams, R.D.1
-
3
-
-
6344234780
-
River magic: extraordinary experience and the extended service encounter
-
Arnould, E.J. and Price, L.L. (1993) River magic: extraordinary experience and the extended service encounter. Journal of Consumer Research 20, 24-45.
-
(1993)
Journal of Consumer Research
, vol.20
, pp. 24-45
-
-
Arnould, E.J.1
Price, L.L.2
-
4
-
-
0002705873
-
The role of the environment in marketing services: the consumer perspective
-
In: Czepeil, J.A., Congram, C.A. and Shanahan, J. (eds), American Marketing Association, Chicago, Illinois
-
Baker, J. (1987) The role of the environment in marketing services: the consumer perspective. In: Czepeil, J.A., Congram, C.A. and Shanahan, J. (eds) The Services Challenge: Integrating for Competitive Advantage. American Marketing Association, Chicago, Illinois, pp. 3-30.
-
(1987)
The Services Challenge: Integrating for Competitive Advantage
, pp. 3-30
-
-
Baker, J.1
-
5
-
-
0010196523
-
Examining the information value of store environments
-
In: Sherry, J.F. (ed.), American Marketing Association, Chicago, Illinois
-
Baker, J. (1998) Examining the information value of store environments. In: Sherry, J.F. (ed.) ServiceScapes-The Concept of Place in Contemporary Markets. American Marketing Association, Chicago, Illinois, pp. 55-79.
-
(1998)
ServiceScapes-The Concept of Place in Contemporary Markets
, pp. 55-79
-
-
Baker, J.1
-
6
-
-
0036004608
-
The influence of multiple store environment cues on perceived merchandise value and patronage intentions
-
Baker, J., Parasuraman, A., Grewal, D. and Voss, G.B. (2002) The influence of multiple store environment cues on perceived merchandise value and patronage intentions. Journal of Marketing 66, 120-141.
-
(2002)
Journal of Marketing
, vol.66
, pp. 120-141
-
-
Baker, J.1
Parasuraman, A.2
Grewal, D.3
Voss, G.B.4
-
7
-
-
0000486854
-
Situational variables and consumer behavior
-
Belk, R.W. (1975) Situational variables and consumer behavior. Journal of Consumer Research 2, 157-164.
-
(1975)
Journal of Consumer Research
, vol.2
, pp. 157-164
-
-
Belk, R.W.1
-
8
-
-
0040675526
-
Managing the total customer experience
-
Berry, L.L., Carbone, L.P. and Haeckel, S.H. (2002) Managing the total customer experience. MIT Sloan Management Review 43, 85-89.
-
(2002)
MIT Sloan Management Review
, vol.43
, pp. 85-89
-
-
Berry, L.L.1
Carbone, L.P.2
Haeckel, S.H.3
-
9
-
-
0001926055
-
Servicescapes: the impact of physical surroundings on customers and employees
-
Bitner, M.J. (1992) Servicescapes: the impact of physical surroundings on customers and employees. Journal of Marketing 56, 57-71.
-
(1992)
Journal of Marketing
, vol.56
, pp. 57-71
-
-
Bitner, M.J.1
-
10
-
-
0003596742
-
The Image: A Guide to Pseudo-events in America
-
Atheneum, New York
-
Boorstin, D.J. (1961) The Image: A Guide to Pseudo-events in America. Atheneum, New York.
-
(1961)
-
-
Boorstin, D.J.1
-
12
-
-
0003971195
-
Experienced Cognition
-
Lawrence Erlbaum Associates, New York
-
Carlson, R. (1997) Experienced Cognition. Lawrence Erlbaum Associates, New York.
-
(1997)
-
-
Carlson, R.1
-
13
-
-
84990385315
-
Revisiting consumption experience-a more humble but complete view of the concept
-
Carù, A. and Cova, B. (2003) Revisiting consumption experience-a more humble but complete view of the concept. Marketing Theory 3, 267-286.
-
(2003)
Marketing Theory
, vol.3
, pp. 267-286
-
-
Carù, A.1
Cova, B.2
-
14
-
-
84965572561
-
A phenomenology of tourism experiences
-
Cohen, E. (1979) A phenomenology of tourism experiences. Sociology 13, 179-201.
-
(1979)
Sociology
, vol.13
, pp. 179-201
-
-
Cohen, E.1
-
15
-
-
0003665743
-
Flow-The Psychology of Optimal Experience
-
Harper and Row, New York
-
Csikszentmihalyi, M. (1990) Flow-The Psychology of Optimal Experience. Harper and Row, New York.
-
(1990)
-
-
Csikszentmihalyi, M.1
-
17
-
-
0003530091
-
Symbolic Interactionism and Cultural Studies: The Politics of Interpretation
-
Blackwell, Cambridge, Massachusetts/Oxford, UK
-
Denzin, N.K. (1992) Symbolic Interactionism and Cultural Studies: The Politics of Interpretation. Blackwell, Cambridge, Massachusetts/Oxford, UK.
-
(1992)
-
-
Denzin, N.K.1
-
18
-
-
0039654769
-
The Strategy of Desire
-
Doubleday, New York
-
Dichter, E. (1960) The Strategy of Desire. Doubleday, New York.
-
(1960)
-
-
Dichter, E.1
-
19
-
-
77949425979
-
Commercial home enterprises: identify, space and setting
-
In: Lashley, C., Lynch, P. and Morrison, A. (eds), Elsevier, Oxford, UK
-
Domenico, M.D. and Lynch, P. (2007) Commercial home enterprises: identify, space and setting. In: Lashley, C., Lynch, P. and Morrison, A. (eds) Hospitality: A Social Lens. Elsevier, Oxford, UK.
-
(2007)
Hospitality: A Social Lens
-
-
Domenico, M.D.1
Lynch, P.2
-
20
-
-
0010083138
-
Introduction: consumption matters
-
In: Edgall, S., Hetherington, K. and Warde, A. (eds), Blackwell, Oxford, UK
-
Edgall, S. and Hetherington, K. (1996) Introduction: consumption matters. In: Edgall, S., Hetherington, K. and Warde, A. (eds) Consumption Matters: The Production and Experience of Consumption. Blackwell, Oxford, UK, pp. 1-6.
-
(1996)
Consumption Matters: The Production and Experience of Consumption
, pp. 1-6
-
-
Edgall, S.1
Hetherington, K.2
-
21
-
-
0003753711
-
Consumption Matters: The Production and Experience of Consumption
-
Blackwell, Oxford, UK
-
Edgall, S., Hetherington, K. and Warde, A. (eds) (1996) Consumption Matters: The Production and Experience of Consumption. Blackwell, Oxford, UK.
-
(1996)
-
-
Edgall, S.1
Hetherington, K.2
Warde, A.3
-
22
-
-
0001827668
-
The contextual and dialectical nature of experiences
-
In: Fitzsimmons, J. and Fitzsimmons, M. (eds), Sage, Thousand Oaks, California
-
Gupta, S. and Vajic, M. (1999) The contextual and dialectical nature of experiences. In: Fitzsimmons, J. and Fitzsimmons, M. (eds) New Service Development. Sage, Thousand Oaks, California, pp. 33-51.
-
(1999)
New Service Development
, pp. 33-51
-
-
Gupta, S.1
Vajic, M.2
-
23
-
-
84976107248
-
Processing fads and fashions: an organization-set analysis of cultural industry systems
-
Hirsch, P.M. (1972) Processing fads and fashions: an organization-set analysis of cultural industry systems. American Journal of Sociology 77, 639-659.
-
(1972)
American Journal of Sociology
, vol.77
, pp. 639-659
-
-
Hirsch, P.M.1
-
24
-
-
0002020889
-
Hedonic consumption: emerging concepts, methods and propositions
-
Hirschman, E.C. and Holbrook, M.B. (1982) Hedonic consumption: emerging concepts, methods and propositions. Journal of Marketing 48, 92-101.
-
(1982)
Journal of Marketing
, vol.48
, pp. 92-101
-
-
Hirschman, E.C.1
Holbrook, M.B.2
-
25
-
-
83655213815
-
Measuring tourists' emotional experiences toward hedonic holiday destinations
-
Hosany, S. and Gilbert, D. (2009) Measuring tourists' emotional experiences toward hedonic holiday destinations. Journal of Travel Research 49(3), 1-14.
-
(2009)
Journal of Travel Research
, vol.49
, Issue.3
, pp. 1-14
-
-
Hosany, S.1
Gilbert, D.2
-
26
-
-
0004295809
-
Paideia: The Ideals of Greek Culture
-
Oxford University Press, New York
-
Jaeger, W. (1945) Paideia: The Ideals of Greek Culture, Vol. I. Oxford University Press, New York.
-
(1945)
, vol.I
-
-
Jaeger, W.1
-
27
-
-
84970383674
-
Aesthetics, affect, and cognition
-
Kaplan, S. (1987) Aesthetics, affect, and cognition. Environment and Behavior 19, 3-32.
-
(1987)
Environment and Behavior
, vol.19
, pp. 3-32
-
-
Kaplan, S.1
-
28
-
-
34548508427
-
Identifying the dimensions of the experience construct
-
Knutson, B.J., Beck, J.A., Kim, S.H. and Cha, J. (2006) Identifying the dimensions of the experience construct. Journal of Hospitality and Leisure Marketing 15(3), 31-47.
-
(2006)
Journal of Hospitality and Leisure Marketing
, vol.15
, Issue.3
, pp. 31-47
-
-
Knutson, B.J.1
Beck, J.A.2
Kim, S.H.3
Cha, J.4
-
29
-
-
59649096783
-
Identifying the dimensions of the guest's hotel experience
-
Knutson, B.J., Beck, J.A., Kim, S. and Cha, J. (2009) Identifying the dimensions of the guest's hotel experience. Cornell Hospitality Quarterly 50(1), 44-55.
-
(2009)
Cornell Hospitality Quarterly
, vol.50
, Issue.1
, pp. 44-55
-
-
Knutson, B.J.1
Beck, J.A.2
Kim, S.3
Cha, J.4
-
30
-
-
0001943906
-
Atmospherics as a marketing tool
-
Kotler, P. (1973) Atmospherics as a marketing tool. Journal of Retailing 49(4), 48-64.
-
(1973)
Journal of Retailing
, vol.49
, Issue.4
, pp. 48-64
-
-
Kotler, P.1
-
31
-
-
85083477902
-
Marketing hospitality and tourism experiences
-
In: Oh, H. and Pizam, A. (eds), Elsevier Butterworth-Heinemann, Oxford, UK
-
Lashley, C. (2008) Marketing hospitality and tourism experiences. In: Oh, H. and Pizam, A. (eds) Handbook of Hospitality Marketing Management. Elsevier Butterworth-Heinemann, Oxford, UK, pp. 3-31.
-
(2008)
Handbook of Hospitality Marketing Management
, pp. 3-31
-
-
Lashley, C.1
-
32
-
-
0002534963
-
A model for predictive measurements of advertising effectiveness
-
Lavidge, R.J. and Steiner, G.A. (1961) A model for predictive measurements of advertising effectiveness. Journal of Marketing 25(6), 59-62.
-
(1961)
Journal of Marketing
, vol.25
, Issue.6
, pp. 59-62
-
-
Lavidge, R.J.1
Steiner, G.A.2
-
34
-
-
0003604108
-
Marketing Leadership in Hospitality
-
John Wiley, New York
-
Lewis, R.C. and Chambers, R.E. (2000) Marketing Leadership in Hospitality. John Wiley, New York.
-
(2000)
-
-
Lewis, R.C.1
Chambers, R.E.2
-
35
-
-
84055175493
-
Staged authenticity: arrangements of social space in tourist settings
-
MacCannell, D. (1973) Staged authenticity: arrangements of social space in tourist settings. American Journal of Sociology 79, 589-603.
-
(1973)
American Journal of Sociology
, vol.79
, pp. 589-603
-
-
MacCannell, D.1
-
36
-
-
0010031797
-
A psychology for leisure research
-
Mannell, R.C. (1984) A psychology for leisure research. Leisure and Society 7, 13-21.
-
(1984)
Leisure and Society
, vol.7
, pp. 13-21
-
-
Mannell, R.C.1
-
37
-
-
84890142657
-
Orlando CVB Reveals 2009 Marketing Campaign "Orlando Makes Me Smile" Campaign Focuses on Memorable Moments in Orlando
-
Available at, accessed 14 March
-
Martin, B. (2008) Orlando CVB Reveals 2009 Marketing Campaign "Orlando Makes Me Smile" Campaign Focuses on Memorable Moments in Orlando. Available at: http://www.orlandoinfo.com/media/corporate/release/08/09campaign.cfm (accessed 14 March 2011).
-
(2008)
-
-
Martin, B.1
-
38
-
-
0004176954
-
Religions, Values and Peak-Experiences
-
Ohio State University Press, Columbus
-
Maslow, A.H. (1964) Religions, Values and Peak-Experiences. Ohio State University Press, Columbus.
-
(1964)
-
-
Maslow, A.H.1
-
39
-
-
0002741793
-
Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment
-
Mathwick, C., Malhotra, N. and Rigdon, E. (2001) Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment. Journal of Retailing 77(1), 39-56.
-
(2001)
Journal of Retailing
, vol.77
, Issue.1
, pp. 39-56
-
-
Mathwick, C.1
Malhotra, N.2
Rigdon, E.3
-
40
-
-
2342565695
-
The tourist experience and everyday life
-
In: Dann, G.M.S. (ed.), CAB International, Wallingford
-
McCabe, S. (2002) The tourist experience and everyday life. In: Dann, G.M.S. (ed.) The Tourist as a Metaphor of the Social World. CAB International, Wallingford, pp. 61-75.
-
(2002)
The Tourist as a Metaphor of the Social World
, pp. 61-75
-
-
McCabe, S.1
-
43
-
-
0003899633
-
Merriam-Webster's Collegiate Dictionary, 10th edn
-
Merriam-Webster, Springfield, Massachusetts
-
Merriam-Webster (1993) Merriam-Webster's Collegiate Dictionary, 10th edn. Merriam-Webster, Springfield, Massachusetts.
-
(1993)
-
-
Merriam-Webster1
-
44
-
-
0001755040
-
The influence of background music on the behavior of restaurant patrons
-
Milliman, R.E. (1986) The influence of background music on the behavior of restaurant patrons. Journal of Consumer Research 13, 286-289.
-
(1986)
Journal of Consumer Research
, vol.13
, pp. 286-289
-
-
Milliman, R.E.1
-
46
-
-
33748205299
-
Exploring the differences in perceptions of satisfaction across lifestyle segments
-
Naylor, G. and Kleiser, S.B. (2002) Exploring the differences in perceptions of satisfaction across lifestyle segments. Journal of Vacation Marketing 8, 343-351.
-
(2002)
Journal of Vacation Marketing
, vol.8
, pp. 343-351
-
-
Naylor, G.1
Kleiser, S.B.2
-
47
-
-
35348865457
-
Measuring experience economy concepts: tourism applications
-
Oh, H., Fiore, A.M. and Jeoung, M. (2007) Measuring experience economy concepts: tourism applications. Journal of Travel Research 46, 119-132.
-
(2007)
Journal of Travel Research
, vol.46
, pp. 119-132
-
-
Oh, H.1
Fiore, A.M.2
Jeoung, M.3
-
48
-
-
0003623149
-
The Measurement of Meaning
-
University of Illinois Press, Urbana, Illinois
-
Osgood, C.E., Suci, G.J. and Tannenbaum, P.H. (1957) The Measurement of Meaning. University of Illinois Press, Urbana, Illinois.
-
(1957)
-
-
Osgood, C.E.1
Suci, G.J.2
Tannenbaum, P.H.3
-
49
-
-
0347201310
-
Experience Marketing-Strategies for the New Millennium
-
Venture Publishing, State College, Pennsylvania
-
O'Sullivan, E.L. and Spangler, K.J. (1998) Experience Marketing-Strategies for the New Millennium. Venture Publishing, State College, Pennsylvania.
-
(1998)
-
-
O'Sullivan, E.L.1
Spangler, K.J.2
-
50
-
-
0002408510
-
Conceptual model of service quality and its implications for future research
-
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985) Conceptual model of service quality and its implications for future research. Journal of Marketing 49, 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
52
-
-
0004027767
-
The Experience Economy: Work is Theatre and Every Business a Stage
-
Harvard Business School Press, Boston, Massachusetts
-
Pine, J. and Gilmore, J.H. (1999) The Experience Economy: Work is Theatre and Every Business a Stage. Harvard Business School Press, Boston, Massachusetts.
-
(1999)
-
-
Pine, J.1
Gilmore, J.H.2
-
53
-
-
84890170219
-
Visitors Bureau Lures Tourists to 'Happy' San Diego Brandweek
-
Available at, accessed 14 March
-
Polikarpov, Y. (2009) Visitors Bureau Lures Tourists to 'Happy' San Diego Brandweek. Available at: http://www.brandweek.com/bw/content_display/news-and-features/automotive-travel/e3ic65aba1d643fc-23c22f06006283f5380 (accessed 14 March 2011).
-
(2009)
-
-
Polikarpov, Y.1
-
54
-
-
20444439183
-
Ability of experience design elements to elicit emotions and loyalty behaviors
-
Pullman, M.E. and Gross, M.A. (2004) Ability of experience design elements to elicit emotions and loyalty behaviors. Decision Sciences 35, 551-578.
-
(2004)
Decision Sciences
, vol.35
, pp. 551-578
-
-
Pullman, M.E.1
Gross, M.A.2
-
55
-
-
2342473890
-
Towards a structural model of the tourist experience: an illustration from food experiences in tourism
-
Quan, S. and Wang, N. (2004) Towards a structural model of the tourist experience: an illustration from food experiences in tourism. Tourism Management 25, 297-305.
-
(2004)
Tourism Management
, vol.25
, pp. 297-305
-
-
Quan, S.1
Wang, N.2
-
56
-
-
84890179718
-
Experiential Art: Marketing Imitating Art Imitating Life
-
Available at, accessed 14 March
-
Ray, A. (2008) Experiential Art: Marketing Imitating Art Imitating Life. Available at: http://www.experiencetheblog.com/2008/05/experiential-art-marketing-imitating.html (accessed 14 March 2011).
-
(2008)
-
-
Ray, A.1
-
57
-
-
0000667041
-
Emotion and the environment
-
In: Stokols, D. and Altman, I. (eds), John Wiley, New York
-
Russell, J.A. and Snodgrass, J. (1987) Emotion and the environment. In: Stokols, D. and Altman, I. (eds) Handbook of Environmental Psychology. John Wiley, New York, pp. 245-281.
-
(1987)
Handbook of Environmental Psychology
, pp. 245-281
-
-
Russell, J.A.1
Snodgrass, J.2
-
58
-
-
0038305161
-
Experiential Marketing
-
Free Press, New York
-
Schmitt, B. (1999) Experiential Marketing. Free Press, New York.
-
(1999)
-
-
Schmitt, B.1
-
59
-
-
0003891729
-
Marketing Aesthetics: the Strategic Management of Brands, Identity, and Image
-
Free Press, New York
-
Schmitt, B. and Simonson, A. (1997) Marketing Aesthetics: the Strategic Management of Brands, Identity, and Image. Free Press, New York.
-
(1997)
-
-
Schmitt, B.1
Simonson, A.2
-
60
-
-
0001101197
-
Feelings as information: informational and motivational functions of affective states
-
In: Higgins, E.T. and Sorrentino, R.M. (eds), Guilford Press, New York
-
Schwartz, N. (1990) Feelings as information: informational and motivational functions of affective states. In: Higgins, E.T. and Sorrentino, R.M. (eds) Handbook of Motivation and Cognition: Foundations of Social Behavior, Vol. 2. Guilford Press, New York, pp. 527-561.
-
(1990)
Handbook of Motivation and Cognition: Foundations of Social Behavior
, vol.2
, pp. 527-561
-
-
Schwartz, N.1
-
61
-
-
0012909584
-
Why we buy what we buy: a theory of consumption values
-
Sheth, J.N., Newman, B.I. and Gross, B.L. (1991) Why we buy what we buy: a theory of consumption values. Journal of Business Research 2, 159-170.
-
(1991)
Journal of Business Research
, vol.2
, pp. 159-170
-
-
Sheth, J.N.1
Newman, B.I.2
Gross, B.L.3
-
62
-
-
0004476001
-
Daydreaming: An Introduction to the Experimental Study of Inner Experience
-
Random House, New York
-
Singer, J.L. (1966) Daydreaming: An Introduction to the Experimental Study of Inner Experience. Random House, New York.
-
(1966)
-
-
Singer, J.L.1
-
63
-
-
0004680228
-
Hosts and Guests
-
Sage, London
-
Smith, V.L. (1978) Hosts and Guests. Sage, London.
-
(1978)
-
-
Smith, V.L.1
-
64
-
-
0016045280
-
An opponent-process theory of motivation: temporal dynamics of affect
-
Solomon, R.L. and Corbit, J.D. (1974) An opponent-process theory of motivation: temporal dynamics of affect. Psychological Review 81, 119-145.
-
(1974)
Psychological Review
, vol.81
, pp. 119-145
-
-
Solomon, R.L.1
Corbit, J.D.2
-
65
-
-
84925911462
-
Travels through inner space: family structure and openness to absorbing experiences
-
Swanson, G.E. (1978) Travels through inner space: family structure and openness to absorbing experiences. American Journal of Sociology 83, 890-919.
-
(1978)
American Journal of Sociology
, vol.83
, pp. 890-919
-
-
Swanson, G.E.1
-
66
-
-
0011478377
-
The clinical use of peak and nadir experience reports
-
Thorne, F.C. (1963) The clinical use of peak and nadir experience reports. Journal of Clinical Psychology 19, 248-250.
-
(1963)
Journal of Clinical Psychology
, vol.19
, pp. 248-250
-
-
Thorne, F.C.1
-
67
-
-
85083478521
-
Experiential consumption: affect-emotions-hedonism
-
In: Oh, H. and Pizam, A. (eds), Elsevier Butterworth-Heinemann, Oxford, UK
-
Titz, K. (2007) Experiential consumption: affect-emotions-hedonism. In: Oh, H. and Pizam, A. (eds) Handbook of Hospitality Marketing Management. Elsevier Butterworth-Heinemann, Oxford, UK, pp. 324-352.
-
(2007)
Handbook of Hospitality Marketing Management
, pp. 324-352
-
-
Titz, K.1
-
68
-
-
10844277086
-
Destination image, romance and place experience-an application of intimacy theory in tourism
-
Trauer, B. and Ryan, C. (2005) Destination image, romance and place experience-an application of intimacy theory in tourism. Tourism Management 26, 481-492.
-
(2005)
Tourism Management
, vol.26
, pp. 481-492
-
-
Trauer, B.1
Ryan, C.2
-
69
-
-
14544305073
-
The tourist experience
-
Uriely, N. (2005) The tourist experience. Annals of Tourism Research 32, 199-216.
-
(2005)
Annals of Tourism Research
, vol.32
, pp. 199-216
-
-
Uriely, N.1
-
70
-
-
2342585311
-
The tourist as peak consumer
-
In: Dann, G.M.S. (ed.), CAB International, Wallingford, UK
-
Wang, N. (2002) The tourist as peak consumer. In: Dann, G.M.S. (ed.) The Tourist as a Metaphor of the Social World. CAB International, Wallingford, UK, pp. 281-295.
-
(2002)
The Tourist as a Metaphor of the Social World
, pp. 281-295
-
-
Wang, N.1
-
71
-
-
45449083916
-
Feeling and thinking: preferences need no inferences
-
Zajonc, R.B. (1980) Feeling and thinking: preferences need no inferences. American Psychologist 35, 151-175.
-
(1980)
American Psychologist
, vol.35
, pp. 151-175
-
-
Zajonc, R.B.1
|