IT-Related Service: A Multidisciplinary Perspective

Journal of Service Research

Volumn 16, Issue 3, 2013, Pages 251-258

  Huang, Ming Hui ^a   Rust, Roland T ^b  

^a NATIONAL TAIWAN UNIVERSITY   (Taiwan)

^b UNIVERSITY OF MARYLAND   (United States)

Author keywords

big data; customer analytics; customer centric; environmental scanning; information systems; information technology; service; service marketing; service operations; service science; service transformation

Indexed keywords

EID: 84880991533     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670513481853     Document Type: Article

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