Applying gamification in customer service application to improve agents' efficiency and satisfaction

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 8013 LNCS, Issue PART 2, 2013, Pages 548-557

  Makanawala, Prerna ^a   Godara, Jaideep ^a   Goldwasser, Eliad ^a   Le, Hang ^a  

^a SAP RESEARCH   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

GAMIFICATION; HUMAN COMPUTER INTERACTION; JOB SATISFACTION; PERSONNEL TRAINING; SALES;

CUSTOMER SERVICES; EMPLOYEE MORALE; ENTERPRISE APPLICATIONS; JOB CONTROL; REPETITIVE TASK; RETENTION RATE; RUNNING-IN; TRAINING NEEDS;

USER EXPERIENCE;

EID: 84880733304     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-39241-2_60     Document Type: Conference Paper

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