The appraisal and management of uncertainty: Implications for information-retrieval systems

Information Processing and Management

Volumn 49, Issue 6, 2013, Pages 1241-1249

  Brashers, Dale E ^a   Hogan, Timothy P ^b,c  

^a UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

^b DEPARTMENT OF VETERANS AFFAIRS   (United States)

^c UNIVERSITY OF MASSACHUSETTS MEDICAL SCHOOL   (United States)

Author keywords

Anxiety; Appraisal; Hope; Information retrieval; Uncertainty

Indexed keywords

ANXIETY; APPRAISAL; HOPE; INFORMATION SEARCH AND RETRIEVAL; MANAGEMENT EFFORTS; MANAGEMENT OF UNCERTAINTY; UNCERTAINTY; UNCERTAINTY MANAGEMENT;

RESEARCH;

INFORMATION RETRIEVAL;

EID: 84880375210     PISSN: 03064573     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ipm.2013.06.002     Document Type: Article

References (71)

1. W.A. Afifi, and T.D. Afifi Avoidance among adolescents in conversations about their parents' relationship: Applying the theory of motivated information management Journal of Social and Personal Relationships 26 2009 488 511
2. W.A. Afifi, and C.R. Morse Expanding the role of emotion in the theory of motivated information management T. Afifi, W. Afifi, Uncertainty, information management, and disclosure decisions: Theories and applications 2009 Routledge New York 87 105
3. W.A. Afifi, and J.L. Weiner Toward a theory of motivated information management Communication Theory 14 2004 167 190 (Pubitemid 38728183)
4. W.A. Afifi Uncertainty and information management in interpersonal contexts S. Wilson, S. Smith, New directions in interpersonal communication 2009 Sage Thousand Oaks 94 114
5. A.A. Alonzo, and N.R. Reynolds The structure of emotions during acute myocardial infarction: A model of coping Social Science and Medicine 46 1998 1099 1110 (Pubitemid 28149528)
6. R.M. Alvarez Information and elections 1997 University of Michigan Press Ann Arbor
7. T.D. Anderson Uncertainty in action: Observing information seeking within the creative processes of scholarly research Information Research 12 2006 paper 283 < http://InformationR.net/ir/12-1/paper283.html >
8. A. Antoniou, P.D.P. Pharoah, S. Narod, H.A. Risch, J.E. Eyfjord, and J.L. Hopper Average risks of breast and ovarian cancer associated with BRCA1or BRCA2 mutations detected in case series unselected for family history: A combined analysis of 22 studies American Journal of Human Genetics 72 2003 1117 1130 (Pubitemid 36530000)
9. A.S. Babrow Uncertainty, value, communication, and problematic integration Journal of Communication 51 2001 553 573
10. A.S. Babrow, C.R. Kasch, and L.A. Ford The many meanings of uncertainty in illness: Toward a systematic accounting Health Communication 10 1998 1 23 (Pubitemid 128446977)
11. A.S. Babrow, and M.S. Matthias Generally unseen challenges in uncertainty management: An application of problematic integration theory T. Afifi, W. Afifi, Uncertainty, information management, and disclosure decisions: Theories and applications 2009 Routledge New York 9 25
12. M. Bates The design of browsing and berrypicking techniques for the online search interface Online Review 13 1989 407 424 (Pubitemid 20632552)
13. L.A. Baxter, and D.O. Braithwaite Reclaiming uncertainty: The formation of new meanings T. Afifi, W. Afifi, Uncertainty, information management, and disclosure decisions: Theories and applications 2009 Routledge New York 26 44
14. C.R. Berger, and J. Bradac Language and social knowledge 1982 Edward Arnold London
15. C.S. Bloss, B.F. Darst, E.J. Topol, and N.J. Schork Direct-to-consumer personalized genomic testing Human Molecular Genetics 20 2011 R132 R141
16. D.E. Brashers Communication and uncertainty management Journal of Communication 51 2001 477 497
17. D.E. Brashers, D.J. Goldsmith, and E. Hsieh Information seeking and avoiding in health contexts Human Communication Research 28 2002 258 271 (Pubitemid 37496235)
18. D.E. Brashers, E. Hsieh, J.L. Neidig, and N.R. Reynolds Managing uncertainty about illness: Healthcare providers as credible authorities R.M. Dailey, B.A. Le Poire, Applied interpersonal communication matters 2006 Peter Lang New York 219 240
19. D.E. Brashers, J.L. Neidig, L.W. Cardillo, L.K. Dobbs, J.A. Russell, and S.M. Haas "In an important way, I did die". Uncertainty and revival among persons living with HIV or AIDS AIDS Care 11 1999 201 219 (Pubitemid 29185021)
20. D.E. Brashers, J.L. Neidig, and D.J. Goldsmith Social support and the management of uncertainty for people living with HIV Health Communication 16 2004 305 331 (Pubitemid 39214760)
21. D.E. Brashers, J.L. Neidig, S.M. Haas, L.K. Dobbs, L.W. Cardillo, and J.A. Russell Communication in the management of uncertainty: The case of persons living with HIV or AIDS Communication Monographs 67 2000 63 84
22. D.E. Brashers, J.L. Neidig, J.A. Russell, L.W. Cardillo, S.M. Haas, and L.K. Dobbs The medical, personal, and social causes of uncertainty in HIV illness Issues in Mental Health Nursing 24 2003 497 522 (Pubitemid 37443837)
23. D.E. Brashers A theory of communication and uncertainty management B. Whaley, W. Samter, Explaining communication theory 2007 Lawrence Erlbaum Mahwah, NJ 201 218
24. D.O. Case Looking for information: A survey of research on information seeking, needs, and behavior 3rd ed. 2012 Emerald Group Publishing Limited Bingley
25. C. Cole Intelligent information retrieval: Diagnosing information need. Part I. The theoretical framework for developing an intelligent IR tool Information Processing and Management 34 1998 709 720 (Pubitemid 128410883)
26. C. Cole Intelligent information retrieval: Part IV. Testing the timing of two information retrieval devices in a naturalistic setting Information Processing and Management 37 2001 163 182 (Pubitemid 32029125)
27. C. Cole, P. Cantero, and D. Sauve Intelligent information retrieval: Diagnosing information need. Part II. Uncertainty expansion in a prototype of a diagnostic IR tool Information Processing and Management 34 1998 721 737 (Pubitemid 128410884)
28. C. Cole, P. Cantero, and D. Sauve The development of a diagnostic-prescriptive tool for undergraduates seeking information for a social science/humanities assignment. III. Enabling devices Information Processing and Management 34 2000 721 737
29. E. Dawson, K. Savitsky, and D. Dunning "Don't tell me, I don't want to know": Understanding people's reluctance to obtain medical diagnostic information Journal of Applied Social Psychology 36 2006 751 768 (Pubitemid 43475077)
30. A. Eisen, and B.L. Weber Prophylactic mastectomy for women with BRCA1 and BRCA2 mutations: Facts and controversy New England Journal of Medicine 345 2001 207 208 (Pubitemid 32662131)
31. D. Ellis The effectiveness of information retrieval systems: The need for improved explanatory frameworks Social Science Information Studies 4 1984 261 272
32. D. Ellis The physical and cognitive paradigms in information retrieval research Journal of Documentation 48 1992 45 64
33. J. Emery Is informed choice in genetic testing a different breed of informed decision making: A discussion paper Health Expectations 4 2001 81 86 (Pubitemid 32464018)
34. S. Erdelez Investigation of information encountering in the controlled research environment Information Processing and Management 40 2004 1013 1025
35. K. Fisher, C. Naumer, J. Durrance, L. Stromski, and T. Christiansen Something old, something new: Preliminary findings from an exploratory study about people's information habits and information grounds Information Research 10 2 2005 paper 223 < http://InformationR.net/ir/10-2/paper223.html >
36. W.B. Gudykunst The uncertainty reduction and anxiety-uncertainty reduction theories of Berger, Gudykunst, and associates D.P. Cushman, B. Kovacic, Watershed research traditions in human communication theory 1995 State University of New York Press Albany 67 100
37. T.P. Hogan, and D.E. Brashers The theory of communication and uncertainty management: Implications from the wider realm of information behavior T. Afifi, W. Afifi, Uncertainty, information management, and disclosure decisions: Theories and applications 2009 Routledge New York 45 66
38. P. Ingwersen Cognitive perspectives of information retrieval interaction: Elements of a cognitive IR theory Journal of Documentation 52 1996 3 50
39. N. Jenkins, J. Lawton, M. Douglas, S. Walker, R. Finnie, and M. Porteous How do index patients participating in genetic screening programmes for familial hypercholesterolemia (FH) interpret their DNA results? A UK-based qualitative interview study Patient Education and Counseling 90 2013 372 377
40. J.D. Johnson, D.O. Case, J.E. Andrews, and S.L. Allard Genomics: The perfect information-seeking research problem Journal of Health Communication 10 2005 323 329 (Pubitemid 40980948)
41. L. Knobloch, and D.H. Solomon Information seeking beyond initial interaction: Negotiating relational uncertainty within close relationships Human Communication Research 28 2002 243 257 (Pubitemid 37496234)
42. M.W. Kramer Managing uncertainty in organizations 2004 Lawrence Erlbaum Mahwah, NJ
43. C.C. Kuhlthau Inside the search process: Information seeking from the user's perspective Journal of the American Society for Information Science 42 1991 361 371
44. C.C. Kuhlthau A principle of uncertainty for information seeking Journal of Documentation 49 1993 339 355
45. C.C. Kuhlthau Accommodating the user's information search process: Challenges for information retrieval system designers Bulletin of the American Society for Information Science 25 1999 12 16
46. C.C. Kuhlthau Seeking meaning: A process approach to library and information services 2nd ed. 2004 Libraries Unlimited Westport, CT
47. R.S. Lazarus Stress and emotion: A new synthesis 2001 Springer Publishing New York
48. R.S. Lazarus, and S. Folkman Stress, appraisal, and coping 1984 Springer Publishing New York
49. C. Lerman, R.T. Croyle, K.P. Tercyak, and H. Haman Genetic testing: Psychological aspects and implications Journal of Consulting and Clinical Psychology 70 2002 784 797 (Pubitemid 34640743)
50. U. Merry Coping with uncertainty: Insights from the new sciences of chaos, self-organization, and complexity 1995 Praeger Westport, CT
51. S. Michie, J. Weinman, J. Miller, V. Collins, J. Halliday, and T.M. Marteau Predictive genetic testing: High risk expectations in the face of low risk information Journal of Behavioral Medicine 25 2002 33 50 (Pubitemid 37489850)
52. M.H. Mishel Uncertainty in illness Image: Journal of Nursing Scholarship 20 1988 225 232
53. M.H. Mishel Reconceptualization of the uncertainty in illness theory Image: Journal of Nursing Scholarship 22 1990 256 262
54. M.J. Norton Introductory concepts in information science 2000 Information Today, Inc. Medford, NJ
55. K.E. Pettigrew Waiting for chiropody: Contextual results from an ethnographic study of the information behavior among attendees at community clinics Information Processing and Management 35 1999 801 817 (Pubitemid 30509553)
56. S. Ramaswamy, K.M. Shannon, and J.H. Kordower Huntington's disease: Pathological mechanisms and therapeutic agents Cell Transplantation 16 2007 301 312 (Pubitemid 47300233)
57. S. Sah, P. Elias, and D. Ariely Investigation momentum: The relentless pursuit to resolve uncertainty JAMA Internal Medicine 173 2013 932 933
58. R. Savolainen Small world and information grounds as contexts of information seeking and sharing Library & Information Science Research 31 2009 38 45
59. C. Shannon, and W.E. Weaver A mathematical theory of communication 1949 University of Illinois Press Urbana
60. H. Skirton, and C.L. Bylund Management of uncertainty C.L. Gaff, C.L. Bylund, Family communication about genetics: Theory and practice 2010 Oxford University Press New York 136 151
61. A. Spink Multiple search sessions model of end-user behavior: An exploratory study Journal of the American Society for Information Science 47 1996 603 609 (Pubitemid 126593554)
62. A. Spink, T.D. Wilson, N. Ford, A. Foster, and D. Ellis Information seeking and mediated searching study. Part 3. Successive searching Journal of the American Society for Information Science and Technology 53 2002 716 727 (Pubitemid 34720818)
63. A. Tluczek, A.C. McKechnie, and P.A. Lynam When the cystic fibrosis label does not fit: A modified uncertainty theory Qualitative Health Research 20 2010 209 223
64. P. Vakkari Task complexity, problem structure and information actions: Integrating studies on information seeking and retrieval Information Processing and Management 35 1999 819 837 (Pubitemid 30509554)
65. T.B. Wahlin To know or not to know: A review of behavior and suicidal ideation in preclinical Huntington's disease Patient Education and Counseling 65 2007 279 287
66. E.R. Whitchurch, T.D. Wilson, and D.T. Gilbert "He loves me, he loves me not.": Uncertainty can increase romantic attraction Psychological Science 22 2011 172 175
67. T.D. Wilson Exploring models of information behaviour: The 'uncertainty' project Information Processing and Management 35 1999 839 849
68. T.D. Wilson Models in information behaviour research Journal of Documentation 55 1999 249 270
69. T.D. Wilson Human information behavior Informing Science 3 2000 49 55
70. T.D. Wilson, D.B. Centerbar, D.A. Kermer, and D.T. Gilbert The pleasures of uncertainty: Prolonging positive moods in ways people do not anticipate Journal of Personality and Social Psychology 88 2005 5 21 (Pubitemid 40140094)
71. T.D. Wilson, N. Ford, D. Ellis, and A. Foster Information seeking and mediated searching, Part 2: Uncertainty and its correlates Journal of the American Society for Information Science and Technology 53 2002 704 715 (Pubitemid 34720817)