Corporate Social Responsibility Communication and Dialogue

The Handbook of Communication and Corporate Social Responsibility

Volumn , Issue , 2011, Pages 231-251

  Golob, Urša ^a   Podnar, Klement ^a  

^a UNIVERSITY OF LJUBLJANA   (Slovenia)

Author keywords

Communication, dialogue and stakeholder theory; Corporate social responsibility (CSR) communication and dialogue; Dialogic communication with stakeholders in CSR setting; Dialogue in CSR; Effective CSR dialogue with stakeholders; Johannesen's six key characteristics of dialogical communication; Role of dialogue in communication with stakeholders; Social responsibility in the corporate world; Stakeholder dialogue; Theory translated into practice in the real world of CSR management

Indexed keywords

EID: 84878261968     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781118083246.ch12     Document Type: Chapter

References (42)

1. Anderson, R., and Cissna, K. N. (2008). Fresh perspectives in dialogue theory. Communication Theory, 18 (1), 1-4.
2. Ashforth, B. E., and Gibbs, W. (1990). The double-edge of organizational legitimation. Organization Science, 1 (2), 177-194.
3. Bakhtin, M. M. (1929, 1981). Discourse in the novel. In M. Holquist, The dialogic imagination: Four essays (pp. 259-422). Austin, TX: University of Texas Press.
4. Baxter, L. A. (2006). Communication as dialogue. In G. J. Shepherd, J. St.John, and T. G. Striphas, Communication as . . . Perspectives on theory (pp. 101-108). Thousand Oaks, CA: Sage.
5. Bohm, D. (2008). On dialogue. London, UK: Routledge.
6. Buber, M. (2002). Between man and man (first published 1937; translated 1958; reprinted 2002). London, UK: Routledge.
7. Burchell, J., and Cook, J. (2006a). Assessing the impact of stakeholder dialogue: Changing relationships between NGOs and companies. Journal of Public Affairs, 6(3/4), 210-227.
8. Burchell, J., and Cook, J. (2006b). It's good to talk? Examining attitudes towards corporate social responsibility dialogue and engagement processes. Business Ethics: A European Review, 15(2), 154-170.
9. Burchell, J., and Cook, J. (2008). Stakeholder dialogue and organizational learning: changing relationships between companies and NGOs. Business Ethics: A European Review, 17(1), 35-46.
10. Capriotti, P., and Moreno, A. (2007). Corporate citizenship and public relations: The importance and interactivity of social responsibility issues on corporate web sites. Public Relations Review, 33, 84-91.
11. Crane, A., and Livesey, S. (2003). Are you talking to me? Stakeholder communication and the risks and rewards of dialogue. In S. Waddock, B. Husted, S.S. Rahman and J. Andriof (eds), Unfolding stakeholder thinking 2: Relationships, communication, reporting and performance (pp. 39-52). Sheffield, UK: Greenleaf.
12. Ellinor, L. (2005). Bohm's journey to dialogue. A look at its roots. In B. Banathy, and P. M. Jenlink, Dialogue as a means of collective communication (pp. 255-276). New York, NY: Kluwer Academic Publishers.
13. Foster, D., and Jonker, J. (2005). Stakeholder relationships: The dialogue of engagement. Corporate Governance, 5(5), 51-57.
14. Garcia-Marza, D. (2005). Trust and dialogue: Theoretical approaches to ethics auditing. Journal of Business Ethics, 57(3), 209-219.
15. Granovetter, M. (1985), Economic Action and Social Structure: The Problem of Embeddedness, American Journal of Sociology, 91(3), 481-510.
16. Grunig, J. E. (1989). Symmetrical presuppositions as a framework for public relations theory. In C. H. Botan, and V. Hazelton, Public relations theory (pp. 17-44). Hillsdale, NJ: Lawrence Erlbaum.
17. Grunig, J. E., and Hunt, T. (1984). Managing public relations. New York, NY: Holt, Rinehart and Winston.
18. Habermas, J. (1992). Further reflections on the public sphere. Translated in C. Calhoun, Habermas and the public sphere. Cambridge, MA: The MIT Press.
19. Heath, R. L., Pearce, W. B., Shotter, J., et al. (2006). The processes of dialogue: Participation and legitimation. Management Communication Quarterly, 19(3), 341-375.
20. Heidlebaugh, N. J. (2008). Invention and public dialogue: Lessons from rhetorical theories. Communication Theory, 18(1), 27-50.
21. Jenlink, P. M., and Banathy, B. (2005). Dialogue. Conversation as culture creating and consciousness evolving. In B. Banathy, and P. M. Jenlink, (eds), Dialogue as a means of collective communication (pp. 3-14). New York, NY: Kluwer Academic Publishers.
22. Johannesen, R. L. (1971). The emerging concept of communication as dialogue. The Quarterly Journal of Speech, 57(4), 373-382.
23. Johnson-Cramer, M. E., Berman, S. L., and Post, J. E. (2003). Re-examining the concept of 'stakeholder management.' In S. Waddock, B. Husted, S. S. Rahman and J. Andriof (eds), Unfolding stakeholder thinking 2: Relationships, communication, reporting and performance (pp. 145-161). Sheffield, UK: Greenleaf.
24. Kaptein, M., and van Tulder, R. (2003). Toward effective stakeholder dialogue. Business and Society Review, 108(2), 203-224.
25. Kent, M. L., and Taylor, M. (1998). Building dialogic relationships through the World Wide Web. Public Relations Review, 24(3), 321-334.
26. Kent, M. L., and Taylor, M. (2002). Toward a dialogic theory of public relations. Public Relations Review, 28, 21-37.
27. Leeper, R. V. (1996). Moral objectivity: Jürgen Habermas's Discourse Ethics, and public relations. Public Relations Review, 22(2), 133-150.
28. L'Etang, J. (1994). Public relations and corporate social responsibility: Some issues arising. Journal of Business Ethics, 13(2), 111-123.
29. Maon, F., Lindgreen, A., and Swaen, V. (2009). Designing and implementing corporate social responsibility: An integrative framework grounded in theory and practice. Journal of Business Ethics, 87, 71-89.
30. Milles, M. P., Munilla, L. S., and Darroch, J. (2006). The role of strategic conversations with stakeholders in the formation of corporate social responsibility strategy. Journal of Business Ethics, 69(2), 195-205.
31. Morsing, M. (2006). Strategic CSR communication: Telling others how good you are. In J. Jonker, and M. De Witte, (eds), Management models for corporate social responsibility (pp. 238-246). Berlin, Germany: Springer.
32. Morsing, M., and Schultz, M. (2006). Stakeholder communication strategies. In M. Morsing, and S. C. Beckmann, Strategic CSR communication (pp. 135-60). Copenhagen, Denmark: DJOF Publishing.
33. Nordestgaard, M., and Kirton-Darling, J. (2004). Corporate social responsibility within the European sectoral social dialogue. Transfer: European Review of Labour and Research, 10(3), 433-451.
34. O'Riordan, L., and Fairbrass, J. (2008). Corporate social responsibility (CSR): Models and theories in stakeholder dialogue. Journal of Business Ethics, 83(4), 745-758.
35. Pearce, W. B., and Pearce, K. A. (2004). Taking a communication perspective on dialogue. In R. Anderson, L. Baxter, and K. N. Cissna (eds), Dialogue: Theorizing difference in communication studies (pp. 39-56). Thousand Oaks, CA: Sage.
36. Pearson, R. (1989). Business ethics as communication ethics: Public relations practice and the idea of dialogue. In C. H. Botan, and V. Hazleton, Public relations theory (pp. 111-131). Hillsdale, NJ: Lawrence Erlbaum.
37. Pedersen, E. R. (2006). Making corporate social responsibility (CSR). operable: How companies translate stakeholder dialogue into practice. Business and Society Review, 111(2), 137-163.
38. Perret, A. (2003). BNFL National Stakeholder Dialogue: A case study in public affairs. Journal of Public Affairs, 3(4), 383-391.
39. Reed, D. (1999). Three realms of corporate responsibility: Distinguishing, legitimacy, morality and ethics. Journal of Business Ethics, 21(1), 23-35.
40. Roberts, J. (2003). The manufacture of corporate social responsibility: Constructing corporate sensibility. Organization, 10(2), 249-265.
41. Schein, E. H. (2003). On dialogue, culture, and organizational learning. Reflections, 4(4), 27-38.
42. Unerman, J., and Bennett, M. (2004). Increased stakeholder dialogue and the Internet: Towards greater corporate accountability or reinforcing capitalist hegemony? Accounting, Organizations and Society, 29(7), 685-707.