Implementation of a novel communication tool and its effect on patient comprehension of care and satisfaction

Emergency Medicine Journal

Volumn 30, Issue 5, 2013, Pages 363-370

  Simmons, Stefanie Anne ^a   Sharp, Brian ^b   Fowler, Jennifer ^a   Singal, Bonita ^c  

^a ST JOSEPH MERCY HOSPITAL   (United States)

^b UNIVERSITY OF MICHIGAN   (United States)

^c Department of Clinical Research   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; CLINICAL EFFECTIVENESS; COMMUNICATION AID; CONTROLLED STUDY; EMERGENCY CARE; EMERGENCY WARD; FEMALE; HOSPITALIZATION; HUMAN; LOGISTIC REGRESSION ANALYSIS; MAJOR CLINICAL STUDY; MALE; PATIENT CARE; PATIENT SATISFACTION; PRIORITY JOURNAL; RANDOMIZED CONTROLLED TRIAL;

ADULT; AGED; AGED, 80 AND OVER; COMMUNICATION; COMPREHENSION; EMERGENCY SERVICE, HOSPITAL; FEMALE; FOCUS GROUPS; HUMANS; MALE; MICHIGAN; MIDDLE AGED; PATIENT EDUCATION AS TOPIC; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; PROSPECTIVE STUDIES; YOUNG ADULT;

EID: 84877598930     PISSN: 14720205     EISSN: 14720213     Source Type: Journal    
DOI: 10.1136/emermed-2011-200907     Document Type: Article

References (15)

1. Bjorvell H, Stief J. Patients' perceptions of the health care received in an ED. Ann Emerg Med 1991;20:734-8.
2. Boudreaux E, Cruz B, Baumann B. The use of performance improvement methods to enhance emergency department patient satisfaction in the United States: a critical review of the literature and suggestions for future research. Acad Emerg Med 2006;3 :795-802. (Pubitemid 43928648)
3. Tran TP, Schulte WP, Muelleman RL, et al. Provision of clinically based information improves patients' perceived length of stay and satisfaction with EP. Am J Emerg Med 2002;20:506-9. (Pubitemid 35168153)
4. Welch SJ. Twenty years of patient satisfaction research applied to the emergency department: a qualitative review. Am J Med Qual 2010;25:64-72.
5. Vashi A, Rhodes KV. Sign right here and you're good to go: a content analysis of audiotaped emergency department discharge instructions. Ann Emerg Med 2011;57:315-22.
6. Engel K, Heisler M, Smit D, et al. Patient comprehension of emergency department care and instructions: are patients aware of when they do not understand? Ann Emerg Med 2009;53:454-61.
7. Bursch B, Beezy J, Shaw R. Emergency department satisfaction: what matters most? Ann Emerg Med 1993;22:586-91. (Pubitemid 23077201)
8. Mayer T, Cates R, Mastorovich M, et al. Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill. J Healthc Manag 1998;43:427-40.
9. Lau F. Can communication skills workshops for emergency department doctors improve patient satisfaction? J Accid Emerg Med 2000;17:251-3. (Pubitemid 30449540)
10. Lloyd G, Karats D, Robinson N, et al. Communication skills training for emergency department senior house officers - a qualitative study. J Accid Emerg Med 2000;17:246-50. (Pubitemid 30449539)
11. Boch F, Piolat A. Note taking and Learning: a Summary of research. WAC J 2005:16:101-33.
12. Fisher J, Harris M. Effect of note taking and review on recall. J Educ Psychol 1973;65:291-2.
13. Josie King Foundation, Link To Phone Application And Request For Patient Log Available. http://www.josieking.org/
14. Mercer L, Tanbe P, Pang P, et al. Patient perspectives on communication with the medical team: pilot study using the communication assessment tool-team (CAT-T). Patient Educ Couns 2008;73:220-3.
15. Hospital Outpatient Quality Reporting Measures. http://qualitynet.org/ Quality