"Sign right here and you're good to go": A content analysis of audiotaped emergency department discharge instructions

Annals of Emergency Medicine

Volumn 57, Issue 4, 2011, Pages

  Vashi, Anita ^a   Rhodes, Karin V ^b  

^a MOUNT SINAI SCHOOL OF MEDICINE   (United States)

^b UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; AUDIO RECORDING; CONTENT ANALYSIS; DATA ANALYSIS; DISEASE COURSE; DOCTOR PATIENT RELATION; EDUCATIONAL STATUS; EMERGENCY HEALTH SERVICE; EMERGENCY MEDICINE; EMERGENCY NURSE PRACTITIONER; EMERGENCY PHYSICIAN; EMERGENCY TREATMENT; EMERGENCY WARD; FEMALE; FOLLOW UP; HOSPITAL DISCHARGE; HUMAN; INTERPERSONAL COMMUNICATION; MAJOR CLINICAL STUDY; MEDICAL DOCUMENTATION; PATIENT EDUCATION; PRIORITY JOURNAL; PROPORTIONAL HAZARDS MODEL; QUALITATIVE ANALYSIS; QUANTITATIVE ANALYSIS; REGISTERED NURSE; RETROSPECTIVE STUDY; SELF CARE; STUDENT T TEST; SUBURBAN AREA; SYMPTOM; TERTIARY HEALTH CARE; URBAN AREA;

EID: 79953196838     PISSN: 01960644     EISSN: 10976760     Source Type: Journal    
DOI: 10.1016/j.annemergmed.2010.08.024     Document Type: Article

References (42)

1. Duffy FD, Gordon GH, Whelan G, et al. Assessing competence in communication and interpersonal skills: the Kalamazoo II report. Acad Med. 2004;79:495-507. (Pubitemid 38691475)
2. Makoul G. Essential elements of communication in medical encounters: the Kalamazoo consensus statement. Acad Med. 2001;76:390-393. (Pubitemid 32298942)
3. Torten VL, Knopp R, Helpem K, et al. Physician-patient communication in the emergency department, part 2: communication strategies for specific situations. SAEM Task Force on Physician-Patient Communication. Acad Emerg Med. 1996;3:1146-1153. (Pubitemid 26415794)
4. Rosenzweig S, Knopp R, Freas G, et al. Physician-patient communication in the emergency department, part 3: clinical and educational issues. Acad Emerg Med. 1997;4:72-77. (Pubitemid 27034335)
5. Eisenberg E, Murphy A, Sutcliffe K, et al. Communication in emergency medicine: implications for patient safety. Commun Monogr. 2005;72:390-413. (Pubitemid 41711551)
6. DeVoe JE, Wallace LS, Fryer GE Jr. Patient age influences perceptions about health care communication. Fam Med. 2009; 41:126-133.
7. DeVoe JE, Wallace LS, Fryer GE Jr. Measuring patients' perceptions of communication with healthcare providers: do differences in demographic and socioeconomic characteristics matter? Health Expect. 2009;12:70-80.
8. Rhodes KV, Vieth T, He T, et al. Resuscitating the physicianpatient relationship: emergency department communication in an academic medical center. Ann Emerg Med. 2004;44:262-267. (Pubitemid 39144371)
9. Stewart MA. Effective physician-patient communication and health outcomes: a review. CMAJ. 1995;152:1423-1433.
10. Matsui D, Joubert GI, Dykxhoorn S, et al. Compliance with prescription filling in the pediatric emergency department. Arch Pediatr Adolesc Med. 2000;154:195-198. (Pubitemid 30075203)
11. Vukmir RB, Kremen R, Ellis GL, et al. Compliance with emergency department referral: the effect of computerized discharge instructions. Ann Emerg Med. 1993;22:819-823. (Pubitemid 23124721)
12. Adams RJ, Smith BJ, Ruffin RE. Factors associated with hospital admissions and repeat emergency department visits for adults with asthma. Thorax. 2000;55:566-573. (Pubitemid 30398271)
13. Partridge MR. Patient-centred asthma education in the emergency department: the case in favour. Eur Respir J. 2008;31:920-921.
14. Hayes KS. Randomized trial of geragogy-based medication instruction in the emergency department. Nurs Res. 1998;47:211-218. (Pubitemid 128454342)
15. Topacoglu H, Karcioglu O, Ozucelik N, et al. Analysis of factors affecting satisfaction in the emergency department: a survey of 1019 patients. Adv Ther. 2004;21:380-388. (Pubitemid 40365906)
16. Huang JA, Lai CS, Tsai WC, et al. Determining factors of patient satisfaction for frequent users of emergency services in a medical center. J Chin Med Assoc. 2004;67:403-410.
17. Boudreaux ED, Ary RD, Mandry CV, et al. Determinants of patient satisfaction in a large, municipal ED: the role of demographic variables, visit characteristics, and patient perceptions. Am J Emerg Med. 2000;18:394-400. (Pubitemid 30471074)
18. Krishel S, Baraff LJ. Effect of emergency department information on patient satisfaction. Ann Emerg Med. 1993;22:568-572. (Pubitemid 23077197)
19. Sun BC, Adams J, Orav EJ, et al. Determinants of patient satisfaction and willingness to return with emergency care. Ann Emerg Med. 2000;35:426-434. (Pubitemid 30643536)
20. Crane JA. Patient comprehension of doctor-patient communication on discharge from the emergency department. J Emerg Med. 1997;15:1-7. (Pubitemid 27053392)
21. Engel KG, Heisler M, Smith DM, et al. Patient comprehension of emergency department care and instructions: are patients aware of when they do not understand? Ann Emerg Med. 2009;53:454-461.
22. Logan PD, Schwab RA, Salomone III JA, et al. Patient understanding of emergency department discharge instructions. South Med J. 1996;89:770-774. (Pubitemid 26286677)
23. Crabtree BF, Miller WL. Doing Qualitative Research. Thousand Oaks, CA: Sage Publications; 1999.
24. Chacon D, Kissoon N, Rich S. Education attainment level of caregivers versus readability level of written instructions in a pediatric emergency department. Pediatr Emerg Care. 1994;10:144-149. (Pubitemid 24189713)
25. Mayeaux EJ Jr, Murphy PW, Arnold C, et al. Improving patient education for patients with low literacy skills. Am Fam Physician. 1996;53:205-211. (Pubitemid 26021344)
26. Williams DM, Counselman FL, Caggiano CD. Emergency department discharge instructions and patient literacy: a problem of disparity. Am J Emerg Med. 1996;14:19-22. (Pubitemid 26056684)
27. Isaacman DJ, Purvis K, Gyuro J, et al. Standardized instructions: do they improve communication of discharge information from the emergency department? Pediatrics. 1992;89:1204-1208.
28. Davis TC, Crouch MA, Wills G, et al. The gap between patient reading comprehension and the readability of patient education materials. J Fam Pract. 1990;31:533-538.
29. Jordan B, Henderson A. Interaction analysis: foundations and practice. J Learn Sci. 1995;4:39-103.
30. Murray MJ, LeBlanc CH. Clinic follow-up from the emergency department: do patients show up? Ann Emerg Med. 1996;27:56-58.
31. Komoroski EM, Graham CJ, Kirby RS. A comparison of interventions to improve clinic follow-up compliance after a pediatric emergency department visit. Pediatr Emerg Care. 1996;12:87-90. (Pubitemid 26123826)
32. Zorc JJ, Scarfone RJ, Li Y, et al. Scheduled follow-up after a pediatric emergency department visit for asthma: a randomized trial. Pediatrics. 2003;111:495-502. (Pubitemid 36330704)
33. Kyriacou DN, Handel D, Stein AC, et al. Brief report: factors affecting outpatient follow-up compliance of emergency department patients. J Gen Intern Med. 2005;20:938-942. (Pubitemid 41726680)
34. Magnusson AR, Hedges JR, Vanko M, et al. Follow-up compliance after emergency department evaluation. Ann Emerg Med. 1993; 22:560-567. (Pubitemid 23077196)
35. Barlas D, Homan CS, Rakowski J, et al. How well do patients obtain short-term follow-up after discharge from the emergency department? Ann Emerg Med. 1999;34:610-614. (Pubitemid 29510913)
36. Hollingsworth JC, Chisholm CD, Giles BK, et al. How do physicians and nurses spend their time in the emergency department? Ann Emerg Med. 1998;31:87-91. (Pubitemid 28037600)
37. Hobgood CD, Riviello RJ, Jouriles N, et al. Assessment of communication and interpersonal skills competencies. Acad Emerg Med. 2002;9:1257-1269. (Pubitemid 35291559)
38. Rosenzweig S, Brigham TP, Snyder RD, et al. Assessing emergency medicine resident communication skills using videotaped patient encounters: gaps in inter-rater reliability. J Emerg Med. 1999;17:355-361. (Pubitemid 29136164)
39. Hobgood C, Promes S, Wang E, et al. Outcome assessment in emergency medicine - a beginning: results of the Council of Emergency Medicine Residency Directors (CORD) Emergency Medicine Consensus Workgroup on Outcome Assessment. Acad Emerg Med. 2008;15:267-277.
40. Guttman R. Case management of the frail elderly in the community. Clin Nurs Spec. 1999;13:174-178.
41. Ferrigno RF, Bradley K, Werdmann MJ. A simple strategy for improving patient contact after ED discharge. Am J Emerg Med. 2001;19:46-48. (Pubitemid 32056059)
42. Thomas EJ, Burstin HR, O'Neil AC, et al. Patient noncompliance with medical advice after the emergency department visit. Ann Emerg Med. 1996;27:49-55. (Pubitemid 26021321)