Strategies in controlling, coordinating and adapting performance in air traffic control: Modelling 'loss of control' events

Cognition, Technology and Work

Volumn 15, Issue 2, 2013, Pages 153-169

  Kontogiannis, Tom ^a   Malakis, Stathis ^b  

^a TECHNICAL UNIVERSITY OF CRETE   (Greece)

^b Hellenic Civil Aviation Authority   (Greece)

Author keywords

Adaptation; Air traffic control; Control strategies; Coordination; Extended control model (ECOM); Loss of control events

Indexed keywords

AIR NAVIGATION; AVIATION; COGNITIVE SYSTEMS; CONTROL TOWERS; DECISION SUPPORT SYSTEMS;

ADAPTATION; CONTROL MODEL; CONTROL STRATEGIES; COORDINATION; LOSS OF CONTROL;

AIR TRAFFIC CONTROL;

EID: 84876171880     PISSN: 14355558     EISSN: 14355566     Source Type: Journal    
DOI: 10.1007/s10111-011-0209-0     Document Type: Article

References (51)

1. Air Accident Investigation and Aviation Safety Board [AAIASB] (2006) Helios airways flight HCY522 crash at Grammatiko, Athens on 14 August 2005. Hellenic Ministry of Transport and Communications, Athens, Report 5/2002.
2. Andersson J (2010) A conceptual model for analysis of automation usability problems in control room settings. PhD Dissertation at the Department of Product and Production Development, Chalmers University of Technology, Goteborg, Sweden.
3. Bolic T, Hansen M (2005) User request evaluation tool (URET): adoption and adaptation. ATM seminar, Eurocontrol.
4. D'Arcy JF, Della Rocco P (2001) Air traffic control specialist decision making and strategic planning-a field study. (DOT/FAA/CT-TN01. 05). Atlantic City International Airport, NJ: DOT/FAA William J, Hughes Technical Center.
5. Dekker S (2006) The field guide to understanding human error. Ashgate, Aldershot.
6. Della Rocco P, Cruz C, Clemens JA (1999) Operational errors/deviations and shift work in air traffic control. DOT/FAA/AM-99/2. Springfield, Virginia.
7. Dwyer J, Landry SJ (2009) Separation assurance and collision avoidance concepts for the next generation air transportation system. Paper presented at the Human-Computer Interaction International Conference, San Diego.
8. Entin EE, Serfaty D (1999) Adaptive team coordination. Hum Factors 41: 321-325.
9. Feigh KM (2011) Incorporating multiple patterns of activity into the design of cognitive support systems. Cognition Technology and Work 13: 259-279.
10. Gauthereau V, Hollnagel E (2005) Planning, control and adaptation: a case study. Eur Manag J 23: 118-131.
11. Grusenmeyer C (1995) Shared functional representation in cooperative tasks-The example of shift changeover. Int J Human Factors Manuf 5: 163-176.
12. Histon JM, Hansman RJ (2002) The impact of structure on cognitive complexity in air traffic control (Rep. No. ICAT-2002-4). MIT International Center for Air Transportation, Cambridge.
13. Hollnagel E (1998) Context, cognition, and control. In: Waern Y (ed) Co-operation in process management-cognition and information technology. Taylor and Francis, London.
14. Hollnagel E (2003) Handbook for cognitive task design. Lawrence Erlbaum, London.
15. Hollnagel E (2007) Flight decks and free flight: where are the system boundaries? Appl Ergon 38: 409-416.
16. Hollnagel E (2009) The ETTO principle: efficiency-thoroughness trade-off, Ashgate, Aldershot.
17. Hollnagel E, Woods DD (2005) Joint cognitive systems: foundations of cognitive systems engineering. Taylor and Francis, London.
18. International Civil Aviation Organization (2005) Global air traffic management operational concept. DOC 9854 AN/458. Montreal, Canada.
19. Jha PD, Bisantz AM, Parasuraman R, Drury CG (2011) Air traffic controllers' performance in advance air traffic management system: part I-performance results. Int J Aviat Psychol 21: 283-305.
20. Johansson B (2003) Feed-forward control in dynamic situations. Thesis no: 1018, Linköping Studies in Science and Technology. Thesis no: 1018, Linköping.
21. Johansson B, Hollnagel E (2007) Pre-requisites for large scale coordination. Cogn Tech Work 9: 5-13.
22. Kallus KW, van Damme D, Dittman A (1999) Integrated job and task analysis of air traffic controllers: Phase 2. Task analysis of en-route controllers (European Air Traffic Management Programme Rep. No. HUM. ET1. ST01. 1000-REP-04). EUROCONTROL, Brussels.
23. Klein GA (1998) Sources of power: how people make decisions. MIT Press, Cambridge.
24. Kontogiannis T, Malakis S (2009) A proactive approach to human error detection and identification in aviation and air traffic control. Saf Sci 5: 693-706.
25. Langan-Fox J, Canty JM, Sankey MJ (2009) Human-automation teams and adaptable control for future air traffic management. Int J Ind Ergonomics 39: 894-903.
26. Leplat J (1987) Occupational accident research and systems approach. In: Rasmussen J, Duncan K, Leplat J (eds) New technology and human error. Wiley, New York, pp 181-191.
27. Leveson N (2004) Engineering a safer world: systems thinking applied to safety. MIT Press, Massachusetts.
28. Loft S, Sanderson P, Neal A, Mooij M (2007) Modeling and predicting mental workload in en-route air traffic control: critical review and broader implications. Hum Factors 49: 376-399.
29. Malakis S, Kontogiannis T, Kirwan B (2010a) Managing emergencies and abnormal situations in air traffic control (Part I): taskwork strategies. Appl Ergon 41: 620-627.
30. Malakis S, Kontogiannis T, Kirwan B (2010b) Managing emergencies and abnormal situations in air traffic control (Part II): teamwork strategies. Appl Ergon 41: 628-635.
31. Mitsotakis A (2006) Decision making under stress, pilot error, and strategies in error detection and correction in commercial aviation (in Greek). MSc Thesis, Department of Production Engineering and Management, Technical University of Crete.
32. Neal A, Flach J, Mooij M, Lehmann S, Stankovic S, Hasenbosch S (2011) Envisaging the future air traffic management system. Int J Aviat Psychol 21: 16-34.
33. Neisser U (1976) Cognition and reality. WH Freeman, San Francisco.
34. Orasanu JM (1993) Decision making in the cockpit. In: Wiener EL, Kanki RG, Helmreich RL (eds) Cockpit resource management. Academic Press, San Diego, pp 137-172.
35. Parke M, Mishkin A (2005) Best practices in shift handover communication: MARS exploration rover surface operations. In: Proceedings of the international association for the advancement of space safety conference, Nice, France, 25-27 Oct, 2005.
36. Patterson ES, Woods DD (2001) Shift changes, updates, and the on-call model in space shuttle mission control. Comp Sup Coop Work 10: 317-346.
37. Patterson ES, Watts-Perotti J, Woods DD (1999) Voice loops as coordination aids in space shuttle mission control. Comp Sup Coop Work 8: 353-371.
38. Rasmussen J (1994) Risk management, adaptation and design for safety. In: Brehmer B, Sahlin NE (eds) Future risks and risk management. Kluwer Academic Publishers, Dordrecht, pp 1-36.
39. Rasmussen J, Pejtersen AM, Goodstein LP (1994) Cognitive systems engineering. Wiley, New York.
40. NTSB Aircraft accident report (1990) Avianca, the airline of Columbia Boeing 707-321B, HK-2016 Fuel exhaustion, Cove Neck, New York on 25 January 1990, Report NTSB/AAR-91/04.
41. Reynolds TG, Histon JM, Davison HJ, Hansman RJ (2002) Structure, intent and conformance monitoring in ATC. In: Proceedings of the air traffic management (ATM) workshop on ATM system architectures and CNS technologies, Capri Italy, 22-26 Sept 2002.
42. Salas E, Cooke NJ, Rosen MA (2008) On Teams, teamwork, and team performance: discoveries and developments. Hum Factors 50: 540-547.
43. Sarter NB, Alexander HM (2000) Error types and related error detection mechanisms in the aviation domain: an analysis of aviation safety reporting system incident reports. Int J Aviat Psychol 10: 189-206.
44. Smith PJ, Spencer AL, Billings CE (2007) Strategies for designing distributed systems: case studies in the design of an air traffic management system. Cogn Tech Work 9: 39-49.
45. Stein, ES, Della Rocco, PS, Sollenberger, RL, (2006). Dynamic re-sectorization in air traffic control: a human factors perspective. DOT/FAA/TC-TN06/19 report, FAA, U. S. Department of Transportation.
46. Taylor RM (2003) Cognition and autonomy in distributed intelligent systems. In: Harris D, Duffy V, Smith M, Stephanidis C (eds) Human centred computing: cognitive, social and ergonomic aspects, vol 3. Lawrence Erlbaum Associates, Mahwah, New Jersey, pp 330-334.
47. Turner BA, Pidgeon NF (1997) Man-made disasters, 2nd edn. Butterworth-Heinemann, London.
48. Wickens CD, Colcombe A (2007) Dual-task performance consequences of imperfect alerting associated with a cockpit display of traffic information. Hum Factors 49: 839-850.
49. Willems B, Koros A (2007) Advanced concept of the national airspace system of 2015: human factors considerations for air traffic control. DOT/FAA/TC-TN-07/21, US Department of Transport.
50. Woods DD, Branlat M (2010) Holnagell's test: being in control of highly interdependent multi-layered networked systems. Cogn Tech Work 12: 95-101.
51. Woods DD, Sarter NB (2000) Learning from automation surprises and 'going sour' accidents. In: Sarter NB, Amalrberti R (eds) Cognitive engineering in the aviation domain. Lawrence Erlbaum Associates, Hillsdale, pp 327-353.