Building understanding of municipal service integration: A comparative case study of NYC311 and Philly311

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2013, Pages 1953-1962

  Nam, Taewoo ^a   Pardo, Theresa A ^a  

^a STATE UNIVERSITY OF NEW YORK   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CONTACT CENTERS; CRITICAL SUCCESS FACTOR; CROSS-ORGANIZATIONAL; KNOWLEDGE BASE; MUNICIPAL SERVICES; SERVICE LEVEL AGREEMENTS; TECHNICAL INTEROPERABILITY; TECHNOLOGICAL FACTORS;

LEGACY SYSTEMS; SYSTEMS SCIENCE;

PUBLIC UTILITIES;

EID: 84875505553     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2013.123     Document Type: Conference Paper

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