A Multilevel Perspective of Tensions Between Knowledge Management and Social Media

Journal of Organizational Computing and Electronic Commerce

Volumn 23, Issue 1-2, 2013, Pages 7-33

  Ford, Dianne P ^a   Mason, Robert M ^b  

^a MEMORIAL UNIVERSITY OF NEWFOUNDLAND   (Canada)

^b UNIVERSITY OF WASHINGTON   (United States)

Author keywords

control; knowledge management; ownership; roles; social media; value

Indexed keywords

EID: 84874608045     PISSN: 10919392     EISSN: None     Source Type: Journal    
DOI: 10.1080/10919392.2013.748604     Document Type: Article

References (130)

1. Adler, A. 1927. Understanding human nature, Garden City, NY: Garden City Publishing.
2. Adler, C. M. and Hillhouse, J. J. 1996. "Stress, health, and immunity: A review of the literature". In Theory and Assessment of Stressful Life Events, Edited by: Miller, T. W. 109-138. Madison, WI: International Universities Press.
3. Agarwal, R. 2000. "Individual acceptance of information technologies". In Framing the domains of IT management: Projecting the future... through the past, Edited by: Zmud, R. W. Cincinnati, OH: Pinnaflex Educational Resources.
4. Alavi, M. and Leidner, D. E. 2001. Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly, 25(1): 107-136.
5. Alhashmi, S., Siddiqi, J. and Akhgar, B. 2006. Staying competitive by managing organisational knowledge. Engineering Management, 16(2): 43-45.
6. Annabi, H., McGann, S., Pels, S., Arnold, P. and Rivinus, C. 2012. "Guidelines to align communities of practice with business objectives: An application of social media". In Paper read at 45th Hawaii International Conference on System Sciences Maui, HI
7. Ashby, R. 1956. Design for the brain, London: Science Paperbacks.
8. Augier, M., Shariq, S. Z. and Vendelo, M. T. 2001. Understanding context: Its emergence, transformation and role in tacit knowledge sharing. Journal of Knowledge Management, 5(2): 125-136.
9. Barbagallo, M. 2011 Is social media changing knowledge management? International Customer Management Institute 2011. http://www.icmi.com/Resources/Articles/2011/October/Is-Social-Media-Changing-Knowledge-Management (http://www.icmi.com/Resources/Articles/2011/October/Is-Social-Media-Changing-Knowledge-Management) (Accessed: 16 January 2012).
10. Barker, J. R. 1993. Tightening the iron cage: Concertive control in self-managing teams. Administrative Science Quarterly, 38(3): 408-437.
11. Barua, A., Kriebel, C. H. and Mukhopadhyay, T. 1995. Information technologies and business value: An analytic and empirical investigation. Information Systems Research, 6(1): 3-23.
12. Barzilai-Nahon, K. 2008. Towards a theory of network gatekeeping: A framework for exploring information control. Journal of the American Society for Information Science and Technology, 59(9): 1493-1512.
13. Barzilai-Nahon, K. 2009. Gatekeeping revisited: A critical review. Annual Review of Information Science and Technology, 43: 433-478.
14. Barzilai-Nahon, K. and Mason, R. M. 2010. How executives perceive the net generation. Information, Communication & Society, 13(3): 396-418.
15. Benkler, Y. 2006. The wealth of networks: How social production transforms markets and freedom, New Haven, CT: Yale University Press.
16. Bogdanowicz, M. S. and Bailey, E. K. 2002. The value of knowledge and the values of the new knowledge worker: Generation X in the new economy. Journal of European Industrial Training, 26(2-4): 125-129.
17. Bolton, P. and Scharfstein, D. S. 1998. Corporate finance, the Theory of the Firm, and organizations. The Journal of Economic Perspectives, 12(4): 95-114.
18. Bradley, A. J. and McDonald, M. P. 2011. "Social media versus knowledge management". In HBR blog network, Boston: Harvard Business Review.
19. Bregman, N. J., Lipscomb, T. J., McAllister, H. A. and Mims, M. 1984. Sharing behavior: Effect of denomination value and number. Journal of Genetic Psychology, 144(1): 131-135.
20. Buckman, R. H. 1998. Knowledge sharing at Buckman Labs. Journal of Business Strategy, 19(1): 11-15.
21. Cameron, K. S. 1998. Strategic organizational downsizing: An extreme case. Research in Organizational Behavior, 20: 185-229.
22. Cameron, K. S., Whetten, D. A. and Kim, M. U. 1987. Organizational dysfunctions of decline. Academy Management Journal, 30: 126-138.
23. Carr, D. F. How to design a social business 2012. http://www.informationweek.com/thebrainyard/news/strategy/232901667/how-to-design-a-social-business (http://www.informationweek.com/thebrainyard/news/strategy/232901667/how-to-design-a-social-business)
24. Chen, G., Kirkman, B. L., Kanfer, R., Allen, D. and Rosen, B. 2007. A multilevel study of leadership, empowerment, and performance in teams. Journal of Applied Psychology, 92(2): 331-346.
25. Chiu, C. M., Wang, E. T. G., Shih, F. J. and Fan, Y. W. 2011. Understanding knowledge sharing in virtual communities: An integration of expectancy disconfirmation and justice theories. Online Information Review, 35(1): 134-153.
26. Coase, R. 1937. The nature of the firm. Economica, 4: 386-405.
27. Connelly, C. E. and Kelloway, K. 2003. Predictors of employees' perceptions of knowledge sharing cultures. Leadership & Organizational Development Journal, 24(5/6): 294-301.
28. Connelly, C. E., Zweig, D. and Webster, J. 2006. "Knowledge hiding in organizations". In Paper read at Society for Industrial and Organizational Psychology 20th Annual Conference, May 5th-7th Dallas, TX
29. Constant, D., Kiesler, S. and Sproull, L. 1994. What's mine is ours, or is it? A study of attitudes about information sharing. Information Systems Research, 5(4): 400-421.
30. Davenport, T. H., De Long, D. and Beers, M. 1998. Successful knowledge management projects. Sloan Management Review, 39(2): 43-57.
31. Davenport, T. H. and Grover, V. 2001. Special issue: Knowledge management. Journal of Management Information Systems, 18(1): 3-4.
32. Davenport, T. H. and Prusak, L. 1998. Working knowledge: How organizations manage what they know, Boston: Harvard Business School Press.
33. Davern, M. J. and Kauffman, R. J. 2000. Discovering potential and realizing value from information technology investments. Journal of Management Information Systems, 16(4): 121-143.
34. Day, E. and Crask, M. R. 2000. Value assessment: The antecedent of customer satisfaction. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 13: 52-60.
35. Delone, W. H. 1999. Determinants of success for computer usage in small business. MIS Quarterly, 12(1): 51-61.
36. DiGangi, P. M., Wasko, M. M. and Tang, X. 2012. Would you share? Examining knowledge type and communication channel for knowledge sharing within and across the organizational boundary. International Journal of Knowledge Management, 8(1): 1-21.
37. Dorsey, J. 2012 Webinar: Millenials buy differently. Are you selling to them differently? http://www.bazaarvoice.com/talking-to-strangers-millennials-trust-people-over-brands (http://www.bazaarvoice.com/talking-to-strangers-millennials-trust-people-over-brands)
38. Dragland, A. Knowledge as a capital asset 2000. http://www.ntnu.no/gemini/2000-01e/38.html (http://www.ntnu.no/gemini/2000-01e/38.html) (Accessed: 25 February 2005).
39. Drucker, P. 1969. The age of discontinuity: Guidelines to our changing society, New York: Harper & Row.
40. Drucker, P. 1993. Post-capitalist society, New York: Harper Business.
41. Drucker, P. 2001. The next society: A survey of the near future. The Economist, 3 November): 2-20.
42. Earl, M. J. and Sampler, J. L. 1998. Market management to transform the IT organization. Sloan Management Review, Summer: 9-17.
43. Easterby-Smith, M., Lyles, M. A. and Tsang, E. W. K. 2008. Inter-organizational knowledge transfer: Current themes and future prospects. Journal of Management Studies, 45(4): 677-690.
44. Evans, D. 2008. Social media marketing: An hour a day, Indianapolis, Indiana: John Wiley & Sons, Inc.
45. Ford, D. P. and Chan, Y. E. 2003. Knowledge sharing in a multi-cultural setting: A case study. Knowledge Management Research and Practice, 1(1): 11-27.
46. Ford, D. P. and Staples, D. S. 2006. Perceived value of knowledge: The potential informer's perception. Knowledge Management Research and Practice, 4(1): 3-16.
47. Ford, D. P. and Staples, D. S. 2008. What is knowledge sharing from the informer's perspective?". International Journal of Knowledge Management, 4(4): 1-20.
48. Ford, D. P. and Staples, D. S. August 7 2009. "Full and partial knowledge sharing on intra-organizational broadcast media". In Paper read at Americas Conference for Information Systems August 7, San Francisco, CA
49. Ford, D. P. and Staples, D. S. 2010. Are full and partial knowledge sharing the same?". Journal of Knowledge Management, 14(3): 394-409.
50. Goldstein, H. 2002. It's all in your head. IEEE Spectrum Online, 39(3): 65-68.
51. Grant, R. M. 1996. Toward a knowledge-based theory of the firm. Strategic Management Journal, 17(Winter Special Issue): 109-122.
52. Gray, P. H. 2001. The impact of knowledge repositories on power and control in the workplace. Information Technology & People, 14(4): 368-384.
53. Gray, P. H. 2002. "Knowledge sourcing effectiveness." Doctoral Thesis, Queen's School of Business, Kingston, ON: Queen's University.
54. Grossman, S. and Hart, O. 1986. The costs and benefits of ownership: A theory of vertical and lateral integration. Journal of Political Economy, 94: 691-719.
55. Gupta, A. K. and Govindarajan, V. 2000. Knowledge flows within multinational corporations. Strategic Management Journal, 21: 473-496.
56. Guzman, M. 2006. Question period at the 2006 Seattle Innovation Symposium Seattle, WA
57. Harden, G. 2012. "Knowledge sharing in the workplace: A social networking site assessment". In Paper read at 45th Hawaii International Conference on System Sciences Maui, HI
58. Harris, R. G. 2001. The knowledge-based economy: Intellectual origins and new economic perspectives. International Journal of Management Reviews, 3(1): 21-40.
59. Hart, O. and Moore, J. 1990. Property rights and the nature of the firm. Journal of Political Economy, 98: 1119-1158.
60. Hatten, K. J. and Rosenthal, S. R. September/October 2002. "Knowledge management: Creating a knowing culture". In Ivey Business Journal Online September/October,
61. Hemsley, J. and Mason, R. M. 2012. "The nature of knowledge in the social media age: Implications for knowledge management models". In Paper read at 45th Hawaii International Conference on System Sciences Maui, HI
62. Hepburn, C. G., Loughlin, C. and Barling, J. 1997. "Coping with chronic work stress". In Coping and Health in Organizations, Edited by: Gottlieb, B. 343-366. London: Taylor & Francis.
63. Hester, J. 2011. "Social media and knowledge management". In Social media and knowledge management: Friends or foes? http://www.jeffhester.net/2011/02/22/social-media-and-knowledge-management/.
64. Hinchcliffe, D. and Kim, P. 2012. Social business by design, San Francisco, CA: Jossey-Bass.
65. Hirschheim, R. and Miller, J. 1993. "Implementing empowerment through teams: The case of Texaco's information technology division". In Paper read at SIGCPR '93 Proceedings of the 1993 Conference on Computer Personnel Research
66. Holsapple, C. W. and Jones, K. G. 2004. Exploring primary activities of the Knowledge Chain. Knowledge and Process Management, 11(3): 155-174.
67. Holsapple, C. W. and Jones, K. G. 2005. Exploring the secondary activities of the Knowledge Chain. Knowledge and Process Management, 12(1): 3-31.
68. Holsapple, C. W. and Singh, M. 2001. The knowledge chain model: Activities for competitiveness. Expert Systems with Applications, 20(1): 77-98.
69. Holsapple, C. W. and Singh, M. 2005. Performance implications of the knowledge chain. International Journal of Information Management, 1(4): 1-22.
70. Hope, J. and Hope, T. 1997. Competing in the third wave, Boston: Harvard Business School Press.
71. Hyde, A., Linksvayer, M., Mandiberg, K. M., Peirano, M., Tarka, S., Taylor, A., Toner, A. and Zer-Aviv, M. 2012. "What is collaboration anyway?". In The Social Media Reader, Edited by: Mandiberg, M. New York: New York University Press.
72. Jarvenpaa, S. L. and Staples, D. S. 2000. The use of collaborative electronic media for information sharing: An exploratory study of determinants. Journal of Strategic Information Systems, 9: 129-154.
73. Jarvenpaa, S. L. and Staples, D. S. 2001. Exploring perceptions of organizational ownership of information and expertise. Journal of Management Information Systems, 18(1): 151-183.
74. Jensen, M. and Meckling, W. 1976. The theory of the firm: Managerial behavior, agency costs, and ownership structure. Journal of Financial Economics, 3: 305-360.
75. Kahn, W. A. 1990. Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33: 692-724.
76. Kalman, M. E., Monge, P., Fulk, J. and Heino, R. 2002. Motivations to resolve communication dilemmas in database-mediated collaborations. Communication Research, 29(2): 125-154.
77. Kaplan, A. M. and Haenlein, M. 2010. Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53: 59-68.
78. Kaplan, N. J. 2011. "Social media-Inside out". In Blogspot.com
79. Kaske, F., Kugler, M. and Smolnik, S. 2012. "Return on investment in social media-Does the hype pay off? Towards an assessment of the profitability of social media in organizations". In Paper read at 45th Hawaii International Conference on System Sciences Maui, HI
80. Katzy, B., Bondar, K. and Mason, R. M. 2012. "Knowledge-based theory of the firm, challenges by social media". In Paper read at 45th Hawaii International Conference on System Sciences Maui, HI
81. Kelloway, K. and Barling, J. 2000. Knowledge work as organizational behaviour. International Journal of Management Reviews, 2(3): 287-304.
82. Lawrence, P. and Lorsch, J. 1967. Organizations and environments, Homewood, IL: Irwin.
83. Lehrer, K. 2000. Theory of knowledge, dimensions of philosophy series, Colorado: Westview Press.
84. Levy, M. 2009. WEB 2.0 implications on knowledge management. Journal of Knowledge Management, 13(1): 120-134.
85. Lucas, H. C. 1993. "The business value of information technology: A historical perspective and thoughts for future research". In Strategic Information technology management: perspectives on organizational growth and competitive advantage, Edited by: Banker, R. D., Kauffman, R. J. and Mahmood, M. A. Harrisburg, PA: Idea Group Publishing.
86. Lupfer, E. 2011. "Creating a social intranet where employees can learn, plan and do". In The Social Workplace Available at http://www.thesocialworkplace.com/2011/03/13/creating-a-social-intranet-where-employees-can-learn-and-do/.
87. Macey, W. H. and Schneider, B. 2008. The meaning of employee engagement. Industrial and Organizational Psychology, 1: 3-30.
88. Mackay, L. 2010. "Social networks become social entertainment". In Edelman Digital Available at http://www.edelmandigital.com/2010/05/20/social-networks-become-social-entertainment/.
89. Mangold, W. G. and Faulds, D. J. 2009. Social media: The new hybrid element of the promotion mix. Business Horizons, 52(4): 357-365.
90. Markus, M. L. 2001. Toward a theory of knowledge reuse: Types of knowledge reuse situations and factors in reuse success. Journal of Management Information Systems, 18(1): 57-93.
91. Maslow, A. H. 1943. A theory of human motivation. Psychological Review, 50: 370-396.
92. May, R. M., Gilson, R. L. and Harter, L. M. 2004. The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77: 11-37.
93. McKeen, J. D. and Staples, D. S. 2003. "Knowledge managers: Who they are and what they do". In Handbook on Knowledge Management, Edited by: Holsapple, C. W. Berlin: Springer-Verlag.
94. McLure Wasko, M. and Faraj, S. 2000. 'It is what one does': Why people participate and help others in electronic communities of practice. Journal of Strategic Information Systems, 9: 155-173.
95. McLure Wasko, M. and Faraj, S. 2005. Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29(1): 35-57.
96. Mishra, A. K. and Spreitzer, G. M. 1998. Explaining how survivors respond to downsizing: The roles of trust, empowerment, justice and work redesign. Academy Management Review, 23(3): 567-588.
97. Mishra, J. and Morrisey, M. 1990. Trust in employee/employer relationships: A survey of West Michigan managers. Public Personnel Management, 19(4): 443-463.
98. Mosbacher, B. J., Gruen, G. E. and Rychlak, J. F. 1985. Incentive value: The overlooked dimension in childhood sharing. Journal of Genetic Psychology, 146(2): 197-204.
99. Nauful, E. 2011. "Why your employees should be on social media sites". In Social Media Today
100. OpenDN, S. 2010. "OpenDNS (R) 2010 Report: Web Content Filtering and Phishing." edited by Edited by: OpenDNS, I. San Francisco, CA
101. Oxford Dictionaries. Oxford University Press 2012. http://oxforddictionaries.com/definition/english/tension (http://oxforddictionaries.com/definition/english/tension) (Accessed: 25 July 2012).
102. Pierce, J. L., Kostova, T. and Dirks, K. T. 2001. Toward a theory of psychological ownership in organizations. Academy of Management Review, 26(2): 298-310.
103. Pierce, J. L., Rubenfeld, S. A. and Morgan, S. 1991. Employee ownership: A conceptual model of process and effects. Academy of Management Review, 18(1): 121-144.
104. Porter, M. E. 1985. Competitive advantage, New York: Free Press.
105. Porter, M. E. and Millar, V. E. 2001. How information gives you competitive advantage. Harvard Business Review, 63(4): 149-160.
106. Quinn, R. E. and Spreitzer, G. M. 1997. The road to empowerment: Seven questions every leader should consider. Organizational Dynamics, 26(2): 37-49.
107. Rao, V. 2008. "Social media vs. knowledge management: A generational war". In Enterprise 2.0 Blog enterprise2blog.com
108. Richins, M. L. 1994. Valuing things: The public and private meanings of possessions. Journal of Consumer Research, 21(3): 504-521.
109. Scarbrough, H., Swan, J. and Preston, J. 1999. "Knowledge management: A literature review". In The Cromwell Press, Wiltshire: Institute of Personnel & Development: Trowbridge.
110. Schaufeli, W. B., Salanova, M., Gonzalez-Roma, V. and Bakker, A. B. 2002. The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3: 71-92.
111. Schildkraut, L. 2010. Unleash your Gen-Yers' innovative instincts. Cutter Business Review, 10(8): 12-17.
112. Shariq, S. Z. 1999. How does knowledge transform as it is transferred? Speculations on the possibility of a cognitive theory of knowledgescapes. Journal of Knowledge Management, 3(4): 243-251.
113. Smith, H. A. and McKeen, J. D. 2003. "Valuing the knowledge management function". In Handbook of knowledge management: Volume 2: Knowledge directions, Edited by: Holsapple, C. W. Berlin: Springer Verlag.
114. Spreitzer, G. M. 1995. Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy Management Journal, 38(5): 1442-1465.
115. Stata, R. 1989. Organizational learning: The key to management innovation. Sloan Management Review, 30(3): 63-74.
116. Street, C. and Gallupe, R. B. 2003. "'Contextual crossings': A conceptual framework for knowledge brokering research in strategic alliances". In Knowledge management symposium, Minneapolis, MN: University of Minnesota.
117. Szulanski, G. 2000. The process of knowledge transfer: A diachronic analysis of stickiness. Organizational Behavior and the Human Decision Processes, 82(1): 9-27.
118. Vannoy, S. and Medlin, D. 2012. "Investigating social computing in competitive dynamics". In 45th Hawaii International Conference on System Sciences Maui, HI
119. Waters, R. D., Burnett, E., Lamm, A. and Lucas, J. 2009. Engaging stakeholders through social networking: How nonprofit organizations are using Facebook. Public Relations Review, 35(2): 102-106.
120. Webster, J., Brown, G., Zweig, D., Connelly, C. E., Brodt, S. E. and Sitkin, S. B. 2008. "Beyond knowledge sharing: Withholding knowledge at work". In Research in personnel and human resources management, Edited by: Matocchio, J. J. Oxford, England: Elsevier.
121. Whetten, D. A. and Cameron, K. S. 2011. Developing management skills, Upper Saddle River, NJ: Prentice Hall.
122. Yates, D. and Paquette, S. 2011. Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake. International Journal of Information Management, 31: 6-13.
123. Ye, S., Chen, H. and Jin, X. 2006a. "An empirical study of what drives users to share knowledge in virtual communities". In Paper read at First International Conference on Knowledge Science, Engineering and Management (KSEM 2006), at Guilin City, China
124. Ye, S., Chen, H. and Jin, X. 2006b. "Exploring the moderating effects of commitment and perceived value of knowledge in explaining knowledge contribution in virtual communities". In Paper read at 10th Pacific Asia Conference on Information Systems, July 6-9, 2006, at Kuala Lumpur, Malaysia
125. Yunus, M. 2009. Creating a world without poverty: Social business and the future of capitalism, New York: PublicAffairs.
126. Yunus, M. 2011. Building social business: The new kind of capitalism that serves humanity's most pressing needs, New York: PublicAffairs.
127. Zack, M. H. 1999. Managing codified knowledge. Sloan Management Review, Summer 1999: 45-58.
128. Zinser, O., Perry, J. S. and Edgar, R. M. 1975. Affluence of the recipient, value of donations, and sharing behavior in preschool children. Journal of Psychology, 89(2): 301-305.
129. Zmud, R. W. 1984. An examination of 'push-pull' theory applied to process innovation in knowledge work. Management Science, 30(6): 727-738.
130. Zuckerberg, M. 2012. Facebook IPO Registration form S-1. United States Securities and Exchange Commission 2012. http://www.sec.gov/Archives/edgar/data/1326801/000119312512034517/d287954ds1.htm (http://www.sec.gov/Archives/edgar/data/1326801/000119312512034517/d287954ds1.htm) (Accessed: 4 March 2012).