Guidelines to align Communities of Practice with business objectives: An application of social media

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2012, Pages 3869-3878

  Annabi, Hala ^a   McGann, Sean T ^a   Pels, Sarah ^a   Arnold, Paul ^b   Rivinus, Christopher ^b  

^a OHIO UNIVERSITY   (United States)

^b PARSONS BRINCKERHOFF   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

KNOWLEDGE ACQUISITION; KNOWLEDGE MANAGEMENT;

BUSINESS OBJECTIVES; COMMUNITIES OF PRACTICE; KNOWLEDGE-SHARING; MULTINATIONAL FIRMS; ORGANIZATIONAL GOALS; SOCIAL MEDIA;

SOCIAL NETWORKING (ONLINE);

EID: 84857969041     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2012.297     Document Type: Conference Paper

References (33)

1. A. Agrawal, and K. D. Joshi, "A Review of Community of Practice in Organizations: Key Findings and Emerging Themes," 44th Hawaii International Conference on System Sciences, 2011, pp.1-10.
2. N. Anand, H.K. Gardner, and T. Morris, "Knowledgebased innovation: Emergence and embedding of new practice areas in management consulting firms," The Academy of Management Journal, Vol. 50, 2007, pp. 406-428.
3. D. Apostolou, and G. Mentzas, "Experiences from knowledge management implementations in companies of the sof," Business Process Management Journal, Vol. 9(3), 2003, pp. 345-381.
4. D. Bibbo, E. Sprehe, J. Michelich, Y.E. Lee, "Employing Wiki as a Collaborative Information Repository in a Media and Entertainment Company: the NBC Universal Case." ICIS 2010 Proceedings. Paper 224.
5. S. Bitzer, S. Ramroth, M. Schumann, "Mashups as an Architecture for Knowledge Management Systems," Proceedings of the 42nd Hawaii International Conference on System Sciences, 2009.
6. nd Hawaii International Conference on System Sciences, 2009.
7. K. Cannistra, "Enterprise Tagging Service social software saves IBM $4.6 million a year," IBM.com: Community and social computing, 2008.
8. M. Cowan, "Networking the Way to Success: Social Networking at Work," Community Casebook. Accessed 6/7/2011 at http://communitycasebook. typepad.com/community-casebook/, 2009.
9. L. A. Dubé, L. Bourhis, and R. Jacob, "Towards a Typology of Virtual Communities of Practice," Interdisciplinary Journal of Information, Knowledge, and Management, Vol. 1, 2006, pp. 69-93.
10. M. Fitzgerald, "Why Social Computing Aids Knowledge Management." CIO.com. Accessed 6/15/2011 at https://dlweb.dropbox.com/get/ OU/Spring%20Tutorial/Social%20Media/Other%20SM/CIO%20Mag- Why%20Social%20Computing%20Aids%20KM.htm?w=16e6f71d, 2008.
11. H. Havenstein, "Pfizer launches RSS for R&D and eyes "Pfacebook" social network," Compuworld. 2008.
12. C. Kanaracus, "Adobe Readying New Mashup Tool for Business Users." CIO.com Accessed 6/13/2011 at http://www.cio.com/article/427613/ Adobe-Readying-New-Mashup-Tool-for-Business-Users?page=2&taxonomyId=3000, 2008.
13. S.J. Kerno "Limitations of Communities of Practice: A consideration of unresolved issues and difficulties in the approach," Journal of Leadership and Organizational Studies, Vol 15(1), 2008, pp. 69-78.
14. M. Laat, "Bridging the Knowledge Gap: Using Social Network Methodology for Detecting, Connecting and Facilitating Informal Networked Learn in Organizations." Proceedings of the 44th Hawaii International Conference on System Sciences, 2011.
15. D. Lemons, "Integrating KM and Learning at Turner." Knowledge Management Review, Vol. 8(2), 2005, pp. 20-23.
16. E. Lesser, and L. Prusack, "Communities of practice, social capital and organizational knowledge," Information Systems Review, Vol. 1(1), 1999, pp. 3-10.
17. J. Lave and E. Wenger, Situated learning: Legitimate peripheral participation. Cambridge: Cambridge University Press, 1991
18. C.G. Lynch, "How One Company Is Using Wikis and Blogs to Unclog E-mail Boxes." CIO.com. Accessed 6/13/2011 at: http://www.cio.com/article/ 166904/How-One-Company-Is-Using-Wikis-and-Blogs-to-Unclog-E-mail-Boxes?page= 2&taxonomyId=3160, 2007.
19. C.G. Lynch, "How a Marketing Firm Implemented an Enterprise Wiki." CIO.com. Accessed 6/13/2011 at http://www.cio.com/article/413063/ How-a-Marketing-Firm-Implemented-an-Enterprise-Wiki?page=3&taxonomyId=3160, 2008.
20. Malone, T. W.and R. J. Laubacher, "The Dawn of the ELance Economy," Harvard Business Review, Vol. 76, 1998, pp. 144-152.
21. A.P. McAfee, "Enterprise 2.0: The Dawn of Emergent Collaboration," Sloan Management Review, Vol. 47(3), 2006, pp. 21-28.
22. D.R. Millen, M.A.Fontaine, and M.J. Muller, "Understanding the Benefits and Costs of Communities of Practice," Communications of the ACM, Vol 45, 2002, pp. 69-73.
23. Nohria, N. and J. D. Berkely, "The Virtual Organization: Bureaucracy, Technology, and the Implosion of Control," in The Post-bureaucratic Organization: New perspectives on organizational change, C. Heckscher and A. Donneellon, Eds. Thousand Oaks, CA: Sage, 1994, pp. 108-128.
24. S. O'Neill, "Social Tool Rollouts: Three Tips of Enterprises." CIO.com. Accessed 6/13/2011 at http://www.cio.com/article/623272/Social-Tool- Rollouts-Three-Tips-for-Enterprises?page=1&taxonomyId=3000, 2010.
25. M. Rober, and L. Cooper, "Capturing Knowledge via an "Intrapedia": A Case Study." Proceedings of the 44th Hawaii International Conference on System Sciences, 2011.
26. Robeye.
27. J. Sutton, L. Palen, and I. Shklovski, "Backchannels on the front lines: Emergent use of social media in the 2007 Southern California wildfires," Proceedings of the 5th international ISCRAM conference, 2008.
28. D. Taber, "Salesforce.com Buys Radian6: Meet CRM 3.0." CIO.com. Accessed 6/13/2011 at http://www.cio.com/article/623272/Social-Tool-Rollouts- Three-Tips-for-Enterprises?page=1&taxonomyId=3000, 2011.
29. W. Vestal, "CoPs in progress: APQC and Texas Medical Association," Knowledge Management Review, Vol. 9(1), 2006, pp. 8-9.
30. E. Wenger, Communities of practice: learning, meaning, and identity, New York: Cambridge University, 1998.
31. E. Wenger, R. McDermott, and W. Snyder, Cultivating Communities of Practice. Cambridge, MA: Harvard Business School Press, 2002[9] [3]
32. D. Yates, and S. Paquette, "Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake." International Journal of Information Management, Vol. 31, 2011, pp. 6-13.
33. R. Yin, Case Study Research. Beverly Hills, CA. Sage Publications, 1984.