User acceptance of mobile payments: A theoretical model for mobile payments

Proceedings of the International Conference on Electronic Business (ICEB)

Volumn , Issue , 2005, Pages 619-624

  Chen, Jiajun Jim ^a   Adams, Carl ^a  

^a UNIVERSITY OF PORTSMOUTH   (United Kingdom)

Author keywords

IDT; LISREL; Mobile payments; TAM; User acceptance

Indexed keywords

IDT; LISREL; MOBILE PAYMENT; TAM; USER ACCEPTANCE;

ELECTRONIC COMMERCE; MOBILE DEVICES; SUPPLY CHAINS;

GLOBAL SYSTEM FOR MOBILE COMMUNICATIONS;

EID: 84873529837     PISSN: 16830040     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (44)

1. W. T. Rupp and A. D. Smith, "Mobile commerce: new revenue machine or black hole?," Business Horizons, no. July-August, pp. 26-29, 2002.
2. Omwando, K., Favier, J., and Tongeren, T. V., (2004). Europe's eCommerce: The next five years. Forecast: Europe's Online Retail Sales, 2004 to 2009 [Online]. Available from: http://www.forrester.com/find?No=0&Ntt= global+mobile+commerce+forecast&Ntk=MainSearch&Ntx=mode+matchallany& N=0 [Accessed 12-4-2005]
3. B. Friedman, P. H. Khan, and D. C. Howe, "Trust online," Communications of the ACM, vol. 43, no. 12, pp. 34-40, 2000.
4. S. Jones, M. Wilikens, P. Morris, and M. Masera, "Trust requirements in e-business," Communications of the ACM, vol. 43, no. 12, pp. 81-87, 2000.
5. B. Shneiderman, "Designing trust into online experiences," Communications of the ACM, vol. 43, no. 12, pp. 57-59, 2000.
6. J. J. Chen and C. Adams, "Short-range wireless technologies with mobile payments systems,". M. Janssen, H. G. Sol, and R. W. Wagenaar, Eds. Delft: ACM, 2004, pp. 649-656.
7. P. Y. Chen and L. M. Hitt, "Measuring switching costs and the determinants of customer retention in Internet-enabled business: a study of the online brokerage industry," Information Systems Research, vol. 13, no. 3, pp. 255-274, 2002.
8. C. R. Plouffe, J. S. Hulland, and M. Vandenbosch, "Research report: richness versus parsimony in modeling technology adoption decision - understanding merchant adoption of a smart card-based payment system," Information Systems Research, vol. 12, no. 2, pp. 208-222, 2001.
9. A. K. Ghosh and T. M. Swaminatha, "Software security and privacy risks in mobile e-commerce," Communications of the ACM, vol. 44, no. 2, pp. 51-57, 2001.
10. T. T. Moores and G. Dhillon, "Do privacy seals in e-commerce really work?," Communications of the ACM, vol. 46, no. 12, pp. 265-271, 2003.
11. J. H. Wu and T. L. Hisa, "Analysis of e-commerce innovation and impact: a hypercube model," Electronic Commerce Research and Applications, vol. 3, no. 4, pp. 389-404, 2004.
12. F. D. Davis, "Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology," MIS Quarterly, vol. 13, no. 3, pp. 319-340, 1989.
13. F. D. Davis, R. P. Bagozzi, and P. R. Warshaw, "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, vol. 35, no. 8, pp. 982-1003, 1989.
14. S. Taylor and P. A. Todd, "Understanding Information Technology Usage: A Test of Competing Models," Information Systems Research, vol. 6, no. 2, pp. 144-176, 1995.
15. D. Gefen and D. W. Straub, "The Relative Importance of Perceived Ease of Use in IS adoption: A study of E-Commerce Adoption," Journal of the Association for Information Systems, vol. 1, no. 8, pp. 1-30, 2000.
16. G. Rose and D. W. Straub, "Predicting General IT Use: Applying TAM to the Arabic World," Journal of Global Information Management, vol. 6, no. 3, pp. 39-46, 1998.
17. D. W. Straub, M. Keil, and W. Brennan, "Testing the Technology Acceptance Model Across Cultures: A Three Country Study," Information & Management, vol. 33, no. 1, pp. 1-11, 1997.
18. D. Gefen, E. Karahanna, and D. W. Straub, "Trust and TAM in Online Shopping: An Integrated Model," MIS Quarterly, vol. 27, no. 1, pp. 51-90, 2003.
19. D. Adams, R. Nelson, and P. Todd, "Perceived usefulness, ease of use, and usage of information technology: A replication," MIS Quarterly, vol. 16, no. 2, pp. 227-247, 1992.
20. A. L. Lederer, D. J. Maupin, M. P. Sena, and Y. Zhuang, "The technology acceptance model and the world wide web," Decision Support Systems, vol. 29, no. 3, pp. 269-282, 2000.
21. W. Hong, J. Y. L. Thong, W. M. Wong, and K. Y. Tam, "Determinants of user acceptance of digital libraries: An empirical examination of individual differences and system characteristics," Journal of Management Information Systems, vol. 18, no. 3, pp. 97-124, 2001.
22. E. Karahanna and M. Limayem, "E-mail and v-mail usage: Generalising across technologies," Journal of Organizational Computing and Electronic Commerce, vol. 10, no. 1, pp. 49-66, 2000.
23. R. Agarwal and V. Venkatesh, "Assessing a firm's Web presence: a heuristic evaluation procedure for the measurement of usability," Information Systems Research, vol. 13, no. 2, pp. 168-186, 2002.
24. P. Tarasewich, "Wirelss devices for mobile commerce: user interface design and usability," in Mobile commerce: technology, theory, and applications. B. E. Mennecke and T. J. Strader, Eds. Hershey, PA: Idea, 2003, pp. 26-50.
25. V. Venkatesh, V. Ramesh, and A. P. Massey, "Understanding usability in mobile commerce," Communications of the ACM, vol. 46, no. 12, pp. 53-56, 2003.
26. Y. E. Lee and I. Benbasat, "Interface design for mobile commerce," Communications of the ACM, vol. 46, no. 12, pp. 49-52, 2003.
27. P. Tarasewich, "Designing mobile commerce applications," Communications of the ACM, vol. 46, no. 12, pp. 57-60, 2003.
28. Y. Chou, C. Lee, and J. Chung, "Understanding m-commerce payment systems through the analytic hierarchy process," Journal of Business Research, vol. 57, no. 12, pp. 1423-1430, 2004.
29. T. S. Robertson, Innovative behavior and communication. New York: Holt, Rinehart and Winston, Inc., 1971.
30. E. M. Rogers, Diffusion of innovations. New York: The Free Press, 1995.
31. L. E. Ostlund, "Diffusion: a dynamic view of buyer behavior," in Buyer behavior: theoretical and empirical foundations. J. A. Howard and L. E. Ostlund, Eds. New York: Alfred A, Knopf, 1973, pp. 501-523.
32. L. Brander and B. Kearl, "Evaluation of congruence as a factor in adoption rate of innovations," Rural Sociology, vol. 29, no. 3, pp. 288-303, 1964.
33. M. D. Dickerson and J. W. Gentry, "Characteristics of adopters and non-adopters of home computers," Journal of Consumer Research, vol. 10, no. 2, pp. 225-235, 1983.
34. H. Gatignon and T. S. Robertson, "A propositional inventory for new diffusion research," Journal of Consumer Research, vol. 11, no. 4, pp. 849-867, 1985.
35. S. Chakravarty and A. Dubinsky, "Individual investors' reactions to decimalization: innovation diffusion in financial markets," Journal of Economic Psychology, vol. 26, no. 1, pp. 89-103, 2005.
36. E. Karahanna, D. W. Straub, and N. L. Chervany, "Information technology adoption across time: a cross-sectional comparison of preadoption and post-adoption beliefs," MIS Quarterly, vol. 23, no. 2, pp. 183-213, 1999.
37. S. Taylor and P. Todd, "Decomposition and crossover effects in the theory of planned behavior: a study of consumer adoption intentions," International Journal of Research in Marketing, vol. 12, no. 2, pp. 137-155, 1995.
38. G. C. Moore and I. Benbasat, "Development of an instrument to measure the perceptions of adopting an information technology innovation," Information Systems Research, vol. 2, no. 3, pp. 192-222, 1991.
39. L. D. Chen, M. L. Gillenson, and D. L. Sherrell, "Enticing online consumers: an extended technology acceptance perspective," Information & Management, vol. 39, no. 8, pp. 705-719, 2002.
40. ECBS, "Implementation guidelines for mobile payments,"IG606, 2005.
41. I. Ajzen and M. Fishbein, Understanding attitude and predicting social behavior. Englewood Cliffs, NJ: Prentice-Hall, 1980.
42. M. Fishbein and I. Ajzen, Belief, attitude, intention and behavior: an introduction to theory and research. London: Addison-Wesley, 1975.
43. M. Kleijnen, M. Wetzels, and K. Ruyter, "Consumer acceptance of wireless finance," Journal of Global Information Management, vol. 8, no. 3, pp. 206-217, 2004.
44. S. L. Jarvenpaa and P. A. Todd, "Consumer reactions to electronic shopping on the World Wide Web," International Journal of Electronic Commerce, vol. 1, no. 2, pp. 59-88, 1997.