Emotional intelligence and coping with occupational stress

Research Companion to Organizational Health Psychology

Volumn , Issue , 2005, Pages 218-239

  Zeidner, Moshe ^a  

^a UNIVERSITY OF HAIFA   (Israel)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84873314089     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4337/9781845423308.00023     Document Type: Chapter

References (80)

1. Ashford, S.J. (1988), ‘Individual strategies for coping with stress’, Journal of Applied Behavioral Science, 24, 19-36.
2. Bandura, A. (1997), Self-efficacy: The exercise of control, New York: W.H. Freeman & Co.
3. Bar-On, R. (1997), EQi: Bar-On Emotional Quotient Inventory, Toronto: Multi-Health Systems.
4. Bar-On, R. (2000), ‘Emotional and social intelligence: insights from the Emotional Quotient Inventory’, in R. Bar-OnandJ.D.A.Parker(eds), TheHandbookof EmotionalIntelligence, SanFrancisco:Jossey-Bass, pp. 363-88.
5. Beehr, T.A. and J.E. Newman (1978), ‘Job stress, employee health and organizational effectiveness: a facet analysis, model, and literature review’, Personnel Psychology, 31, 665-99.
6. Boyatzis, R. (1982), The Competent Manager, New York: Wiley & Sons.
7. Boyatzis, R., D. Goleman and K. Rhee (2000), ‘Clustering competence in emotional intelligence: insights from the emotional competence inventory’, in R. Bar-On and J.D.A. Parker (eds), The Handbook of Emotional Intelligence, San Francisco: Jossey-Bass.
8. Caplan, R.D. and K.W. Jones (1975), ‘Effects of work load, role ambiguity, and type A personality on anxiety, depression and heart rate’, Journal of Applied Psychology, 60, 713-19.
9. Caplan, R.D., S. Cobb, J.R.P.J. French, R.V. Harrison and S.R.J.R. Pinneau (1975), Job Demands and Worker Health, Washington, DC: US Government Office.
10. Cartwright, S. and C.L. Cooper (1996), ‘Coping in occupational settings’, in M. Zeidner and N.S. Endler (eds), Handbook of Coping, New York: Wiley, pp. 202-20.
11. Cherniss, C. and D. Goleman (2001), ‘Training for emotional intelligence: a model’, in C. Cherniss and D. Goleman (eds), The Emotionally Intelligent Workplace, San Francisco: Jossey-Bass, pp.209-33.
12. Ciarrochi, J., A. Chan and J. Bajgar (2000), ‘Measuring emotional intelligence in adolescents’, manuscript submitted for publication.
13. Ciarrochi, J., A. Chan and P. Caputi (2000), ‘A critical evaluation of the emotional intelligence construct’, Personality and Individual Differences, 28, 539-61.
14. Cooper, C.L. and M. Kelley (1993), ‘Occupational stress in head teachers: a national UK study’, British Journal of Educational Psychology, 63, 130-43.
15. Cooper, C.L. and J. Marshall (1978), ‘Sources of managerial and white collar stress’, in C.L. Cooper and R. Payne (eds), Stress at Work, Chichester: Wiley, pp. 81-105.
16. Cooper, R.K. (1997), ‘Applying emotional intelligence in the workplace’, Training and Development, 51, 31-3.
17. Cooper, R.K. and A. Sawaf (1997), ‘Executive EQ: emotional intelligence in leaders and organizations’, New York: Grosset/Putnam.
18. Elkin, A.J. and P.J. Rosch (1990), ‘Promoting mental health at the workplace: the prevention side of stress management’, Occupational Medicine: State of the Art Review, 5, 739-54.
19. Endler, N. and J. Parker (1990), ‘Multidimensional assessment of coping: a critical review’, Journal of Personality and Social Psychology, 58, 844-54.
20. Endler, N. and J. Parker (1999), The Coping Inventory for Stressful Situations (CISS), 2nd edn, Toronto: Multihealth System.
21. Endler, N.S., R.L. Speer, J.M. Johnson and G. Flett (2000), ‘Controllability, coping, efficacy and distress’, European Journal of Personality, 14, 245-64.
22. Epstein, S. (1998), Constructive Thinking: The Key to Emotional Intelligence, New York: Praeger.
23. Ferguson, E., G. Matthews and T. Cox (1999), ‘The Appraisal of Life Events (ALE) scale: reliability and validity’, British Journal of Health Psychology, 4, 97-116.
24. Folkman, S. and R.S. Lazarus (1980), ‘An analysis of coping in a middle-aged community sample’, Journal of Health and Social Behavior, 21, 219-39.
25. French, J.R.P. and R.D. Caplan (1973), ‘Organizational stress and individual strain’, in A.J. Marrow (ed.), The Failure of Success, New York: AMAC Com, pp. 30-36.
26. Gibbs, N. (1995), ‘What’s your EQ?', Time, 2 October, pp.60-68.
27. Gladstein, D.L. and N.P. Reilly (1985), ‘Group decision making under threat: the tycoon game’, Academy of Management Journal, 28, 613-27.
28. Gmelch, W., J. Koch, B. Swent and R. Tung (1982), ‘What stresses school administrators and how they cope’, paper presented at the AERA, New York, March.
29. Goleman, D. (1995), Emotional Intelligence: Why it Can Matter More than IQ, New York: Bantam Books.
30. Goleman, D. (1998), Working with Emotional Intelligence, New York: Bantam Books.
31. Golembiewski, R.T. and R.F. Munzenrider (1988), Phases of Burnout: Developments in Concepts and Applications, New York: Praeger.
32. Hammer, W.C. and H.L. Tosi (1974), ‘Relationship of role conflict and role ambiguity to job involvement measures’, Journal of Applied Psychology, 59, 497-9.
33. Hay Group (2000), ‘Emotional intelligence: a “soft” skill with a hard edge’ (_http://ei.haygroup.com/about_ei/_).
34. House, J.S. (1981), Work Stress and Social Support, Reading, MA: Addison-Wesley.
35. Huy, Q.N. (1999), ‘Emotional capability, emotional intelligence and radical change’, Academy of Management Review, 24, 325-45.
36. Jordan, P.J., N.M. Ashkanasy and C.E.J. Hartel (in press), ‘Emotional intelligence as a moderator of emotional and behavioral reactions to job insecurity’, Academy of Management Review.
37. Kahn, R.L., D.M. Wolfe, R.P. Quinn, J.D. Snoek and R.A. Rosenthal (1964), Organizational Stress: Studies in Role Conflict and Ambiguity, New York: Wiley.
38. Karasek, R. (1989), ‘Control in the workplace and its health-related aspects’, in S.L. Sauter, J.J. Hurrell and C.L. Cooper (eds), Job Control and Worker Health, Chichester: Wiley.
39. Karasek, R. and T. Theorell (1990), Healthy work: Stress Productivity and the Reconstruction of Working Life, New York: Wiley.
40. Katz, D. and R.L. Kahn (1978), The Social Psychology of Organizations, New York: Wiley.
41. Kottkamp, R.B. and A.L. Travlos (1986), ‘Selected job stressors, emotional exhaustion, job satisfaction, and thrust behavior of the high school principal’, The Alberta Journal of Educational Research, 32, 234-48.
42. Kruglanski, A. and Y. Jaffe (1988), ‘Curing by knowing: the epistemic approach to cognitive therapy’, in L.Y. Abramson (ed.), Social Cognition and Clinical Psychology: A Synthesis, New York: The Guilford Press, pp. 254-291.
43. La, J.M. and A.P. Jones (1978), ‘Co-worker and leader support as moderators of stress-strain relationships in work situations’, Journal of Applied Psychology, 63, 629-34.
44. Latack, J.C. (1986), ‘Coping with job stress: measures and future directions for scale development’, Journal of Applied Psychology, 71, 377-85.
45. Lazarus, R. and S. Folkman (1984), Stress, Appraisal and Coping, New York: Springer.
46. Mack, D.A., D.L. Nelson and J.C. Quick (1998), ‘The stress of oganisational change: a dynamic process model’, Applied Psychology: An International Review, 47, 219-32.
47. Matthews, G. and S.E. Campbell (1998), ‘Task-induced stress and individual differences in coping’, Proceedings of the 42nd Annual Meeting of the Human Factors and Ergonomics Society, Santa Monica, CA: HFES, pp. 821-5.
48. Matthews, G., M. Zeidner and R. Roberts (2002), Emotional Intelligence: Science and Myth, Cambridge: MIT.
49. Matthews, G., L. Joyner, K. Gilliland, S.E. Campbell, J. Huggins and S. Falconer (1999), ‘Validation of a comprehensive stress state questionnaire: towards a state “Big Three”?', in I. Mervielde, I.J. Deary, F. De Fruyt and F. Ostendorf (eds), Personality Psychology in Europe, vol. 7, Tilburg: Tilburg University Press, pp. 335-50.
50. Mayer, J.D. and P. Salovey (1993), ‘The intelligence of emotional intelligence’, Intelligence, 17, 433-42.
51. Mayer, J.D. and P. Salovey (1997), ‘What is emotional intelligence?', in P. Salovey and D. Sluyter (eds), Emotional Development and Emotional Intelligence, New York: Basic Books, pp. 3-31.
52. Mayer, J.D., D. Caruso and P. Salovey (1999), ‘Emotional intelligence meets traditional standards for an intelligence’, Intelligence, 27, 267-98.
53. Mayer, J.D., P. Salovey, D.R. Caruso and G. Sitarenios (2001), ‘Emotional intelligence as a standard intelligence’, Emotion, 1, 232-42.
54. Mossholder, K.W., R.P. Settoon, A.A. Armenakis and S.G. Harris (2000), ‘Emotion during organizational transformations: an interactive model of survivor reactions’, Group and Organization Management, 25, 220-43.
55. Newman, J.E. and T.A. Beehr (1979), ‘Personal and organizational strategies for handling job stress: a review of research and opinion’, Personnel Psychology, 32, 1-43.
56. Nguyen Huy, Q. (1999), ‘Emotional capability, emotional intelligence and radical change’, The Academy of Management Review, 24, 325-45.
57. O’Driscoll, M.P. and C.L. Cooper (1994), ‘Coping with work-related stress: a critique of existing measures and proposal for an alternative methodology’, Journal of Occupational and Organizational Psychology, 67, 343-54.
58. Pearlin, L.I. and C. Schooler (1978), ‘The structure of coping’, Journal of Health and Social Behavior, 19, 2-21.
59. Pennebaker, J.W. (1997), ‘Writing about emotional experiences as a therapeutic process’, Psychological Science, 8, 162-6.
60. Salovey, P. and J.D. Mayer (1990), ‘Emotional intelligence’, Imagination, Cognition & Personality, 9, 185-211.
61. Salovey, P., A. Woolery and J.D. Mayer (2001), ‘Emotional intelligence: conceptualization and measurement’, in G. Fletcher and M.S. Clark (eds), The Blackwell Handbook of Social Psychology (Volume 2: Interpersonal Processes). Oxford: Blackwell Publishers.
62. Salovey, P., B.T. Bedell, J.B. Detweiler and J.D. Mayer (1999), ‘Coping intelligently: emotional intelligence and the coping process’, in C.R. Snyder (ed.), Coping: The Psychology of What Works, New York: Oxford University Press, pp. 141-64.
63. Salovey, P., B.T. Bedell, J.B. Detweiler and J.D. Mayer (2000), ‘Current directions in emotional intelligence research’, in M. Lewis and J.M. Haviland-Jones (eds), Handbook of Emotions, New York: Guilford Press.
64. Schaubroeck, J. and J.R. Jones (2000), ‘Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms’, Journal of Organizational Behavior, 21, 163-83.
65. Schuler, R.S. (1980), ‘Definition and conceptualization of stress in organizations’, Organizational Behavior and Human Performance, 25, 184-215.
66. Schutte, N.S., J.M. Malouff, L.E. Hall, D.J. Haggerty, J.T. Cooper, C.J. Golden and L. Dornhein (1998), ‘Development and validation of a measure of emotional intelligence’, Personality and Individual Differences, 25, 167-77.
67. Schwartz, J.E. and A.A. Stone (1993), ‘Coping with daily work problems: contributions of problem content, appraisals and person factors’, Work and Stress, 7, 47-62.
68. Shinn, M., M. Rosario, H. Morch and D.E. Chesnut (1984), ‘Coping with job stress and burnout in the human services’, Journal of Personality and Social Psychology, 864-76.
69. Sjoberg, L. (2001), ‘Emotional intelligence: a psychometric analysis’, European Psychologist, 6, 79-95.
70. Thayer, R.E. (1996), The Origin of Everyday Moods: Managing Energy, Tension and Stress, New York: Oxford University Press.
71. Watkin, C. (2000), ‘Developing emotional intelligence’, International Journal of Selection and Assessment, 2, 89-92.
72. Weisinger, H. (1998), Emotional Intelligence atWork: The Untapped Edge for Success, SanFrancisco: Jossey-Bass.
73. Wells, A. (2000), Emotional Disorders and Metacognition: Innovative Cognitive Therapy, Chichester: Wiley.
74. Westman, M. and D. Eden (1988), ‘Job stress and subsequent objective performance’, working paper no. 963/88.
75. Williams, W.M. and R.J. Sternberg (1988), ‘Group intelligence: why some groups are better than others’, Intelligence, 12, 351-77.
76. Zeidner, M. (1998), Test Anxiety: The State of the Art, New York: Plenum.
77. Zeidner, M. and D. Saklofske (1996), ‘Adaptive and maladaptive coping’, in M. Zeidner and N.S. Endler (eds), Handbook of Coping: Theory, Research, Applications, New York: John Wiley & Sons, pp. 505-31.
78. Zeidner, M., G.M. Matthews and R. Roberts (2001), ‘Slow down, you move too fast: emotional intelligence remains an “elusive” intelligence’, Emotions, 1, 265-75.
79. Zeidner, M., G. Matthews and R. Roberts (in press), ‘Emotional intelligence in the workplace: a crtical review’, Applied Psychology: An International Review.
80. Zeidner, M., R. Roberts and G. Matthews (2002), ‘Can emotional intelligence be schooled? A critical review’, Educational Psychologist, 37, 215-31.