Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices?;¿Es necesario el compromiso de los trabajadores para alcanzar ventajas competitivas y satisfacción del cliente cuando las compañías emplean prácticas de HRM y TQM?

Universia Business Review

Volumn 36, Issue , 2012, Pages 64-88

  Alfalla Luque, Rafaela ^a   Marín García, Juan A ^b   Medina López, Carmen ^a  

^a UNIVERSITY OF SEVILLE   (Spain)

^b UNIVERSITAT POLITÈCNICA DE VALÈNCIA   (Spain)

Author keywords

Compromiso; Gesti n de la calidad total; Gesti n de los recursos humanos; Satisfacci n del cliente; Ventaja competitiva

Indexed keywords

EID: 84872069945     PISSN: 16985117     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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