메뉴 건너뛰기




Volumn 53, Issue , 2013, Pages 229-239

Customer value of smart metering: Explorative evidence from a choice-based conjoint study in Switzerland

Author keywords

Cluster analysis; Customer value; Smart metering

Indexed keywords

CUSTOMER SEGMENTS; CUSTOMER VALUES; CUSTOMER-PERCEIVED VALUES; ELECTRICITY CUSTOMERS; MARKET SEGMENT; POSITIVE VALUE; SMART METERING; SOCIAL ACCEPTANCE; SWITZERLAND;

EID: 84871442252     PISSN: 03014215     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.enpol.2012.10.072     Document Type: Article
Times cited : (90)

References (71)
  • 1
    • 84871407736 scopus 로고    scopus 로고
    • (Eds.), Future Energy Grid. Migrationspfade ins Internet der Energie. Acatech Studie Februar 2012. Retrieved 20 August 2012 from
    • Appelrath, H.J., Kagermann, H., Mayer C. (Eds.), 2012. Future Energy Grid. Migrationspfade ins Internet der Energie. Acatech Studie Februar 2012. Retrieved 20 August 2012 from. http://www.acatech.de/fileadmin/user_upload/Baumstruktur_nach_Website/Acatech/root/de/Publikationen/Projektberichte/acatech_STUDIE_Future-Energy-Grid_120131_WEB_final.pdf.
    • (2012)
    • Appelrath, H.J.1    Kagermann, H.2    Mayer, C.3
  • 3
    • 84871465162 scopus 로고    scopus 로고
    • Customer Value: Kundenvorteile schaffen Unternehmensvorteil. mi-Fachverlag, München.
    • Belz, C., Bieger, T., 2006. Customer Value: Kundenvorteile schaffen Unternehmensvorteil. mi-Fachverlag, München.
    • (2006)
    • Belz, C.1    Bieger, T.2
  • 6
    • 84871403494 scopus 로고    scopus 로고
    • SPSS 16: das mitp-Standardwerk. Redline, Heidelberg.
    • Brosius, F., 2008. SPSS 16: das mitp-Standardwerk. Redline, Heidelberg.
    • (2008)
    • Brosius, F.1
  • 9
    • 79960710162 scopus 로고    scopus 로고
    • Smart grids: another step towards competition, energy security and climate change objectives
    • Clastres C. Smart grids: another step towards competition, energy security and climate change objectives. Energy Policy 2011, 39(9):5399-5408.
    • (2011) Energy Policy , vol.39 , Issue.9 , pp. 5399-5408
    • Clastres, C.1
  • 10
    • 84881666694 scopus 로고    scopus 로고
    • Generic customer segments and business models for smart grids
    • Curtius H.C., Kuenzel K., Loock M. Generic customer segments and business models for smart grids. der markt 51 2012, 2-3:63-74.
    • (2012) der markt 51 , vol.2-3 , pp. 63-74
    • Curtius, H.C.1    Kuenzel, K.2    Loock, M.3
  • 11
    • 84871419383 scopus 로고    scopus 로고
    • COM/2011/0370, Proposal for a Directive of the European Parliament and of the Council on Energy Efficiency and Repealing Directives 2004/8/EC and 2006/32/EC.
    • COM/2011/0370, 2011. Proposal for a Directive of the European Parliament and of the Council on Energy Efficiency and Repealing Directives 2004/8/EC and 2006/32/EC.
    • (2011)
  • 12
    • 77956209633 scopus 로고    scopus 로고
    • Smart metering: what potential for householder engagement?
    • Darby S. Smart metering: what potential for householder engagement?. Building Research & Information 2010, 38(5):442-457.
    • (2010) Building Research & Information , vol.38 , Issue.5 , pp. 442-457
    • Darby, S.1
  • 13
    • 84865578796 scopus 로고    scopus 로고
    • Metering: EU policy and implications for fuel poor households
    • Darby S. Metering: EU policy and implications for fuel poor households. Energy Policy 2012, 49:98-106.
    • (2012) Energy Policy , vol.49 , pp. 98-106
    • Darby, S.1
  • 14
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 1989, 13(3):319-340.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 17
    • 84871436348 scopus 로고    scopus 로고
    • Directive 2006/32/EC, Directive 2006/32/EC of the European Parliament and of the Council of 5 April 2006 on Energy End-Use Efficiency and Energy Services and Repealing Council Directive 93/76/EEC.
    • Directive 2006/32/EC, 2006. Directive 2006/32/EC of the European Parliament and of the Council of 5 April 2006 on Energy End-Use Efficiency and Energy Services and Repealing Council Directive 93/76/EEC.
    • (2006)
  • 18
    • 84871454561 scopus 로고    scopus 로고
    • Elcom, Wie setzt sich der Strompreis zusammen? Retrieved 13 August 2010 from
    • Elcom, 2010. Wie setzt sich der Strompreis zusammen? Retrieved 13 August 2010 from. http://www.strompreis.elcom.admin.ch/.
    • (2010)
  • 19
    • 84871426873 scopus 로고    scopus 로고
    • ESMA
    • Definition of Smart Metering and Applications and Identifications of Benefits. European Smart Metering Alliance (ESMA). Retrieved 27 Mai 2010 from
    • ESMA, 2008. Definition of Smart Metering and Applications and Identifications of Benefits. European Smart Metering Alliance (ESMA). Retrieved 27 Mai 2010 from. http://www.esma-home.eu/UserFiles/file/downloads/Final_reports/ESMA_WP2D3_Definition_of%20Smart_metering_and_Benefits_v1_1.pdf.
    • (2008)
  • 20
    • 84871409965 scopus 로고    scopus 로고
    • ESMA
    • Smart Metering. Issues. European Smart Metering Alliance (ESMA). Retrieved 20 February 2012 from
    • ESMA, 2012. Smart Metering. Issues. European Smart Metering Alliance (ESMA). Retrieved 20 February 2012 from. http://www.esma-home.eu/smartMetering/issues.asp.
    • (2012)
  • 21
    • 0003510680 scopus 로고    scopus 로고
    • European Commission
    • Towards Smart Power Networks (ref# EUR 21970). Retrieved 14 April 2010 from
    • European Commission, 2005. Towards Smart Power Networks (ref# EUR 21970). Retrieved 14 April 2010 from. http://ec.europa.eu/research/energy/pdf/towards_smartpower_en.pdf.
    • (2005)
  • 22
    • 0003510680 scopus 로고    scopus 로고
    • European Commission
    • European SmartGrids Technology Platform. Vision and Strategy for Europe's Electricity Networks of the Future (ref# EUR 22040). Retrieved 14 April 2010 from
    • European Commission, 2006. European SmartGrids Technology Platform. Vision and Strategy for Europe's Electricity Networks of the Future (ref# EUR 22040). Retrieved 14 April 2010 from. http://ec.europa.eu/research/energy/pdf/smartgrids_en.pdf.
    • (2006)
  • 23
    • 0003510680 scopus 로고    scopus 로고
    • European Commission
    • The Commission's new Energy Efficiency Directive. Retrieved 20 February 2012 from
    • European Commission, 2011. The Commission's new Energy Efficiency Directive. Retrieved 20 February 2012 from. http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/11/440&format=HTML&aged=0&language=en&guiLanguage=en.
    • (2011)
  • 24
    • 84871416366 scopus 로고    scopus 로고
    • EWD-Elektrizitätswerke Davos, Strompreise ab 1. Januar 2010. Retrieved 7 July 2010 from
    • EWD-Elektrizitätswerke Davos, 2010. Strompreise ab 1. Januar 2010. Retrieved 7 July 2010 from. http://www.ewd.ch/dynasite.cfm?dsmid=79413.
    • (2010)
  • 26
    • 84871412384 scopus 로고    scopus 로고
    • The barriers to real-time pricing: separating fact from fiction
    • Faruqui A., Mauldin M. The barriers to real-time pricing: separating fact from fiction. Public Utilities Fortnightly 2002, 140(14):30-40.
    • (2002) Public Utilities Fortnightly , vol.140 , Issue.14 , pp. 30-40
    • Faruqui, A.1    Mauldin, M.2
  • 28
    • 77956406039 scopus 로고    scopus 로고
    • Unlocking the €53 billion savings from smart meters in the EU: how increasing the adoption of dynamic tariffs could make or break the EU's smart grid investment
    • Faruqui A., Harris D., Hledik R. Unlocking the €53 billion savings from smart meters in the EU: how increasing the adoption of dynamic tariffs could make or break the EU's smart grid investment. Energy Policy 2010, 38(10):6222-6231.
    • (2010) Energy Policy , vol.38 , Issue.10 , pp. 6222-6231
    • Faruqui, A.1    Harris, D.2    Hledik, R.3
  • 29
    • 77957144893 scopus 로고    scopus 로고
    • Household response to dynamic pricing of electricity: a survey of 15 experiments
    • Faruqui A., Sergici S. Household response to dynamic pricing of electricity: a survey of 15 experiments. Journal of Regulatory Economics 2010, 38:193-225.
    • (2010) Journal of Regulatory Economics , vol.38 , pp. 193-225
    • Faruqui, A.1    Sergici, S.2
  • 30
    • 84871424815 scopus 로고    scopus 로고
    • Forsa
    • Erfolgsfaktoren von Smart Metering aus Verbrauchersicht. Retrieved 7 July 2010 from
    • Forsa, 2010. Erfolgsfaktoren von Smart Metering aus Verbrauchersicht. Retrieved 7 July 2010 from. http://www.vzbv.de/mediapics/smart_metering_studie_05_2010.pdf.
    • (2010)
  • 31
    • 84855738879 scopus 로고    scopus 로고
    • A business case for smart grid technologies: a systemic perspective
    • Giordano V., Fulli G. A business case for smart grid technologies: a systemic perspective. Energy Policy 2012, 40(1):252-259.
    • (2012) Energy Policy , vol.40 , Issue.1 , pp. 252-259
    • Giordano, V.1    Fulli, G.2
  • 32
    • 0002388032 scopus 로고
    • Conjoint analysis in marketing: new developments with implications for research and practice
    • Green P.E., Srinivasan V. Conjoint analysis in marketing: new developments with implications for research and practice. The Journal of Marketing 1990, 54(4):3-19.
    • (1990) The Journal of Marketing , vol.54 , Issue.4 , pp. 3-19
    • Green, P.E.1    Srinivasan, V.2
  • 34
    • 33845531540 scopus 로고    scopus 로고
    • Residential implementation of critical-peak pricing of electricity
    • Herter K. Residential implementation of critical-peak pricing of electricity. Energy Policy 2007, 35(4):2121-2130.
    • (2007) Energy Policy , vol.35 , Issue.4 , pp. 2121-2130
    • Herter, K.1
  • 36
    • 67349278540 scopus 로고    scopus 로고
    • Will smart meters ripen or rot? Five first principles for embracing customers as co-creators of value
    • Honebein P.C., Cammarano R.F., Donnelly K.A. Will smart meters ripen or rot? Five first principles for embracing customers as co-creators of value. The Electricity Journal 2009, 22(5):39-44.
    • (2009) The Electricity Journal , vol.22 , Issue.5 , pp. 39-44
    • Honebein, P.C.1    Cammarano, R.F.2    Donnelly, K.A.3
  • 37
    • 33846235029 scopus 로고    scopus 로고
    • Value-based adoption of mobile internet: an empirical investigation
    • Kim H.W., Chan H.C., Gupta S. Value-based adoption of mobile internet: an empirical investigation. Decision Support Systems 2007, 43(1):111-126.
    • (2007) Decision Support Systems , vol.43 , Issue.1 , pp. 111-126
    • Kim, H.W.1    Chan, H.C.2    Gupta, S.3
  • 39
    • 84870312059 scopus 로고    scopus 로고
    • Exploring the role of control-smart meter acceptance of residential consumers
    • Proceedings of the 16th American Conference on Information Systems (AMCIS) Lima, (August 12-15, 2010)
    • Kranz, J., Gallenkamp, J., Picot, A.O., 2010. Exploring the role of control-smart meter acceptance of residential consumers. In: Proceedings of the 16th American Conference on Information Systems (AMCIS) Lima, (August 12-15, 2010), pp. 1-9.
    • (2010) , pp. 1-9
    • Kranz, J.1    Gallenkamp, J.2    Picot, A.O.3
  • 40
    • 84871450081 scopus 로고    scopus 로고
    • The Smart Grid in 2010: Market Segments, Applications and Industry Players. Retrieved 12 March 2010 from
    • Leeds, D.J., 2009. The Smart Grid in 2010: Market Segments, Applications and Industry Players. Retrieved 12 March 2010 from. http://www.gtmresearch.com/report/smart-grid-in-2010.
    • (2009)
    • Leeds, D.J.1
  • 41
    • 84855727714 scopus 로고    scopus 로고
    • Going beyond best technology and lowest price: on renewable energy investors' preference for service-driven business models
    • Loock M. Going beyond best technology and lowest price: on renewable energy investors' preference for service-driven business models. Energy Policy 2012, 40:21-27.
    • (2012) Energy Policy , vol.40 , pp. 21-27
    • Loock, M.1
  • 43
    • 0032838627 scopus 로고    scopus 로고
    • Pathways of smart metering development: shaping environmental innovation
    • Marvin S., Chappels H., Guy S. Pathways of smart metering development: shaping environmental innovation. Computers, Environment and Urban Systems 1999, 23(2):109-126.
    • (1999) Computers, Environment and Urban Systems , vol.23 , Issue.2 , pp. 109-126
    • Marvin, S.1    Chappels, H.2    Guy, S.3
  • 44
    • 79952034155 scopus 로고    scopus 로고
    • How should consumers' willingness to pay be measured? An empirical comparison of state-of-the-art approaches
    • Miller K.M., Hofstetter R., Krohmer H., Zhang Z.J. How should consumers' willingness to pay be measured? An empirical comparison of state-of-the-art approaches. Journal of Marketing Research 2011, 48(1):172-184.
    • (2011) Journal of Marketing Research , vol.48 , Issue.1 , pp. 172-184
    • Miller, K.M.1    Hofstetter, R.2    Krohmer, H.3    Zhang, Z.J.4
  • 45
    • 12144271745 scopus 로고    scopus 로고
    • The entrepreneur's business model: toward a unified perspective
    • Morris M., Schindehutte M., Allen J. The entrepreneur's business model: toward a unified perspective. Journal of Business Research 2005, 58(6):726-735.
    • (2005) Journal of Business Research , vol.58 , Issue.6 , pp. 726-735
    • Morris, M.1    Schindehutte, M.2    Allen, J.3
  • 46
    • 55649112240 scopus 로고    scopus 로고
    • Societal benefits of smart metering investments
    • Neenan B., Hemphill R.C. Societal benefits of smart metering investments. The Electricity Journal 2008, 21(8):32-45.
    • (2008) The Electricity Journal , vol.21 , Issue.8 , pp. 32-45
    • Neenan, B.1    Hemphill, R.C.2
  • 49
    • 21744451006 scopus 로고    scopus 로고
    • Reflections on gaining competitive advantage through customer value
    • Parasuraman A. Reflections on gaining competitive advantage through customer value. Journal of the Academy of Marketing Science 1997, 25(2):154-161.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.2 , pp. 154-161
    • Parasuraman, A.1
  • 50
    • 0000470917 scopus 로고
    • Cluster analysis in marketing research: review and suggestions for application
    • Punj G., Stewart D.W. Cluster analysis in marketing research: review and suggestions for application. Journal of Marketing Research 1983, 20(2):134-148.
    • (1983) Journal of Marketing Research , vol.20 , Issue.2 , pp. 134-148
    • Punj, G.1    Stewart, D.W.2
  • 51
    • 46749085106 scopus 로고    scopus 로고
    • Explaining market heterogeneity in terms of value perceptions
    • Ruiz D.M., Castro C.B., Armario E.M. Explaining market heterogeneity in terms of value perceptions. The Service Industries Journal 2007, 27(8):1087-1110.
    • (2007) The Service Industries Journal , vol.27 , Issue.8 , pp. 1087-1110
    • Ruiz, D.M.1    Castro, C.B.2    Armario, E.M.3
  • 52
    • 84871442640 scopus 로고    scopus 로고
    • Smarte Metering in Western Europe. M2M Research Series 2010. BERG INSIGHT, Gothenburg.
    • Ryberg, T., 2010. Smarte Metering in Western Europe. M2M Research Series 2010. BERG INSIGHT, Gothenburg.
    • (2010)
    • Ryberg, T.1
  • 53
    • 33744515415 scopus 로고    scopus 로고
    • The influence of eco-labeling on consumer behavior-results of a discrete choice analysis for washing machines
    • Sammer K., Wüstenhagen R. The influence of eco-labeling on consumer behavior-results of a discrete choice analysis for washing machines. Business Strategy and the Environment 2006, 15(3):185-199.
    • (2006) Business Strategy and the Environment , vol.15 , Issue.3 , pp. 185-199
    • Sammer, K.1    Wüstenhagen, R.2
  • 54
    • 78650020182 scopus 로고    scopus 로고
    • Sawtooth Software
    • The CBC/HB System for Hierarchical Bayes Estimation Version 5.0 Technical Paper. Retrieved 14 August 2010 from
    • Sawtooth Software, 2009. The CBC/HB System for Hierarchical Bayes Estimation Version 5.0 Technical Paper. Retrieved 14 August 2010 from. http://www.sawtoothsoftware.com/education/techpap.shtm.
    • (2009)
  • 57
    • 84871438147 scopus 로고    scopus 로고
    • Schweizerischer Bundesrat
    • Energy Perspective 2050-Federal Council's Analysis of the Options for Provision of Electricity. Fact Sheet. Retrieved 20 February from
    • Schweizerischer Bundesrat, 2011. Energy Perspective 2050-Federal Council's Analysis of the Options for Provision of Electricity. Fact Sheet. Retrieved 20 February from. http://www.bfe.admin.ch/themen/00526/00527/index.html?lang=en&dossier_id=05024.
    • (2011)
  • 58
    • 84871424231 scopus 로고    scopus 로고
    • SFOE
    • Smart Metering für die Schweiz-Potenziale, Erfolgsfaktoren und Massnahmen für die Steigerung der Energieeffizienz (Publ. Nr. 290085). Retrieved 3 June 2010 from
    • SFOE, 2009. Smart Metering für die Schweiz-Potenziale, Erfolgsfaktoren und Massnahmen für die Steigerung der Energieeffizienz (Publ. Nr. 290085). Retrieved 3 June 2010 from. http://www.bfe.admin.ch/dokumentation/energieforschung/index.html?height=400&lang=en&publication=10248&width=600.
    • (2009)
  • 59
    • 84871464642 scopus 로고    scopus 로고
    • SFOE
    • Grundlagen für die Energiestrategie des Bundesrates; Frühjahr 2011. Retrieved 20 February 2012 from
    • SFOE, 2011. Grundlagen für die Energiestrategie des Bundesrates; Frühjahr 2011. Retrieved 20 February 2012 from. http://www.bfe.admin.ch/themen/00526/00527/index.html?lang=en&dossier_id=05024.
    • (2011)
  • 60
    • 84871455056 scopus 로고    scopus 로고
    • SFOE
    • Folgeabschätzung einer Einführung von "Smart Metering" im Zusammenhang mit "Smart Grids" in der Schweiz. Retrieved 20 August from
    • SFOE, 2012. Folgeabschätzung einer Einführung von "Smart Metering" im Zusammenhang mit "Smart Grids" in der Schweiz. Retrieved 20 August from. http://www.news.admin.ch/NSBSubscriber/message/attachments/27519.pdf.
    • (2012)
  • 61
  • 62
    • 21744440739 scopus 로고    scopus 로고
    • Developing a customer value-based theory of the firm
    • Slater S. Developing a customer value-based theory of the firm. Journal of the Academy of Marketing Science 1997, 25(2):162-167.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.2 , pp. 162-167
    • Slater, S.1
  • 63
    • 84866907199 scopus 로고    scopus 로고
    • The Potential of Smart Meter Enabled Programs to Increase Energy and Systems Efficiency
    • A Mass Pilot Comparison. Short Name: Empower Demand. Vaasaett, Global Energy Think Tank. Retrieved 20 September 2011 from
    • Stromback, J., Dromacque, C., Yassin, M.H., 2011. The Potential of Smart Meter Enabled Programs to Increase Energy and Systems Efficiency: A Mass Pilot Comparison. Short Name: Empower Demand. Vaasaett, Global Energy Think Tank. Retrieved 20 September 2011 from. http://www.esmig.eu/press/filestor/empower-demand-report.pdf.
    • (2011)
    • Stromback, J.1    Dromacque, C.2    Yassin, M.H.3
  • 65
    • 84871421298 scopus 로고    scopus 로고
    • Introduction to Business Statistics (fifth ed.). Thomson Brooks/Cole, Belmont.
    • Weiers, R.M., 2005. Introduction to Business Statistics (fifth ed.). Thomson Brooks/Cole, Belmont.
    • (2005)
    • Weiers, R.M.1
  • 66
    • 0035995557 scopus 로고    scopus 로고
    • Measuring consumers' willingness to pay at the point of purchase
    • Wertenbroch K., Skiera B. Measuring consumers' willingness to pay at the point of purchase. Journal of Marketing Research 2002, 39(2):228-241.
    • (2002) Journal of Marketing Research , vol.39 , Issue.2 , pp. 228-241
    • Wertenbroch, K.1    Skiera, B.2
  • 67
    • 68049112411 scopus 로고    scopus 로고
    • Value-based segmentation of luxury consumption behavior
    • Wiedmann K.-P., Hennigs N., Siebels A. Value-based segmentation of luxury consumption behavior. Psychology & Marketing 2009, 26(7):625-651.
    • (2009) Psychology & Marketing , vol.26 , Issue.7 , pp. 625-651
    • Wiedmann, K.-P.1    Hennigs, N.2    Siebels, A.3
  • 68
    • 82355163582 scopus 로고    scopus 로고
    • The research agenda on social acceptance of distributed generation in smart grids: Renewable as common pool resources
    • Wolsink M. The research agenda on social acceptance of distributed generation in smart grids: Renewable as common pool resources. Renewable and Sustainable Energy Reviews 2012, 16(1):822-835.
    • (2012) Renewable and Sustainable Energy Reviews , vol.16 , Issue.1 , pp. 822-835
    • Wolsink, M.1
  • 69
    • 0031536393 scopus 로고    scopus 로고
    • Customer value: the next source for competitive advantage
    • Woodruff R. Customer value: the next source for competitive advantage. Journal of the Academy of Marketing Science 1997, 25(2):139-153.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.2 , pp. 139-153
    • Woodruff, R.1
  • 70
    • 33847757014 scopus 로고    scopus 로고
    • Social acceptance of renewable energy innovation: an introduction to the concept
    • Wüstenhagen R., Wolskin M., Bürer M.J. Social acceptance of renewable energy innovation: an introduction to the concept. Energy Policy 2007, 35(5):2683-2691.
    • (2007) Energy Policy , vol.35 , Issue.5 , pp. 2683-2691
    • Wüstenhagen, R.1    Wolskin, M.2    Bürer, M.J.3
  • 71
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence
    • Zeithaml V.A. Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of Marketing 1988, 52(3):2-22.
    • (1988) The Journal of Marketing , vol.52 , Issue.3 , pp. 2-22
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.