An institutional analysis of pluralistic responses to enterprise system implementation

ICIS 2007 Proceedings - Twenty Eighth International Conference on Information Systems

Volumn , Issue , 2007, Pages

  Berente, Nicholas ^a   Yoo, Youngjin ^b   Lyytinen, Kalle ^a  

^a CASE WESTERN RESERVE UNIVERSITY   (United States)

^b TEMPLE UNIVERSITY   (United States)

Author keywords

Adaptation; Enterprise systems; ERP; Implementation; Institutional logic; Institutional theory; Loose coupling; Resistance

Indexed keywords

ADAPTATION; ENTERPRISE SYSTEM; IMPLEMENTATION; INSTITUTIONAL LOGIC; INSTITUTIONAL THEORY; LOOSE COUPLINGS;

ELECTRIC RESISTANCE; INFORMATION SYSTEMS; SOCIETIES AND INSTITUTIONS;

ENTERPRISE RESOURCE PLANNING;

EID: 84870960544     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (76)

1. Akkermans, H. and K. van Helden "Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors. " European Journal of Information Systems (11:1),2002, 35-46.
2. Allen, J. "Value conflicts in enterprise systems. " Information Technology & People (18:1),2005, 33-49.
3. Ang, S. and L. Cummings "Strategic Response to Institutional Influences on Information Systems Outsourcing. " Organization Science (8:3),1997, 235-256.
4. Bacharach, S., P. Bamberger, et al. "The Organizational Transformation Process: The Micropolitics of Dissonance Reduction and the Alignment of Logics of Action. " Administrative Science Quarterly (41:3),1996.
5. Barley, S. "Technology as an Occasion for Structuring: Evidence from Observations of CT Scanners and the Social Order of Radiology Departments. " Administrative Science Quarterly (31:1),1986, 78-108.
6. Boudreau, M. and D. Robey "Enacting Integrated Information Technology: A Human Agency Perspective. " Organization Science (16:1),2005, 3-18.
7. Bourdieu, P. Outline of a Theory of Practice, Cambridge University Press, 1977.
8. Brady, H.E. and Colliers, D. eds, Rethinking Social Inquiry: Diverse Tools, Shared Standards, Rowman & Littlefield Publishers, Inc. Oxford, 2004.
9. Ciborra, C. and A. Failla "Infrastructure as a Process: The Case of CRM in IBM. " Ciborra, From Control To Drift-The Dynamics of Corporate Information Infrastructures, Oxford University Press, Oxford, 2000.
10. Ciborra, C. From Control to Drift: The Dynamics of Corporate Information Infrastructures, Oxford University Press, 2000.
11. Collier, D., Brady, H.E., and Seawright, J. "Sources of Leverage in Causal Inference: Toward an Alternative View of Methodology, " in Brady, H.E. and Colliers, D. eds, Rethinking Social Inquiry: Diverse Tools, Shared Standards, Rowman & Littlefield Publishers, Inc. Oxford, 2004. pp.229-266.
12. Cordella, A. and K. Simon "Global and Local Dynamics in Infrastructure Deployment: The Astra Hässle Experience. " Ciborra, From Control To Drift-The Dynamics of Corporate Information Infrastructures, Oxford University Press, Oxford, 2000, pp.172-192.
13. Cotteleer, M. and E. Bendoly "Order Lead-time Improvement Following Enterprise-IT Implementation: An Empirical Study. " MIS Quarterly (30:3),2006, 643-660.
14. Crouch, C. and H. Farrell "Breaking the Path of Institutional Development? Alternatives to the New Determinism. " Rationality and Society (16:1),2004, 5.
15. Dahlbom, B., O. Hanseth, et al. "Conservative Success: Organization and Infrastructure Evolution at SKF. " Ciborra, From Control To Drift-The Dynamics of Corporate Information Infrastructures, Oxford University Press, Oxford, 2000, 87-104.
16. Damsgaard, J. and K. Lyytinen "Contours of Electronic Data Interchange in Finland: Overcoming Technological Barriers and Collaborating to Make it Happen. " Journal of Strategic Information Systems (7:1998, 275-297.
17. Davenport, T. H. "Putting the enterprise into the enterprise system. " Harvard Business Review (76:4),1998.
18. DeSanctis, G. and M. Poole "Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory. " Organization Science (5:2),1994, 121-147.
19. DiMaggio, P. and W. Powell "The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields. " American Sociological Review (48:2),1983, 147-160.
20. Dimaggio, P. "Culture and Cognition. " Annual Review of Sociology (23), 1997.
21. Elmes, M., D. Strong, et al. "Panoptic empowerment and reflective conformity in enterprise systems-enabled organizations. " Information and Organization (15:1),2005, 1-37.
22. Fleck, J. "Learning by trying: the implementation of configurational technology. " Research Policy (23:6),1994, 637-652.
23. Friedland, R. and R. Alford "Bringing Society Back In: Symbols, Practices, and Institutional Contradictions. " Powell & DiMaggio, The New Institutionalism in Organizational Analysis, 1991, 232-263.
24. Giddens, A. (1984). The Constitution of Society: Outline of the Theory of Structure, University of California Press, Berkeley, CA.
25. Goodrick, E. and G. Salancik "Organizational Discretion in Responding to Institutional Practices: Hospitals and Cesarean Births. " Administrative Science Quarterly (41:1),1996.
26. Goodstein, J. "Institutional Pressures and Strategic Responsiveness: Employer Involvement in Work-Family Issues. " The Academy of Management Journal (37:2),1994, 350-382.
27. Gosain, S. "Enterprise Information Systems as Objects and Carriers of Institutional Forces: The New Iron Cage?" Journal of the Association for Information Systems (5:4),2004, 151-182.
28. Griffith, T. "Technology Features as Triggers for Sensemaking. " The Academy of Management Review (24:3),1999, 472-488.
29. Hanseth, O., C. Ciborra, et al. "The control devolution: ERP and the side effects of globalization. " ACM SIGMIS Database (32:4),2001, 34-46.
30. Hislop, D., S. Newell, et al. "Networks, Knowledge and Power: Decision Making, Politics and the Process of Innovation. " Technology Analysis and Strategic Management (12:3),2000, 399-411.
31. Introna, L. Management, Information and Power: A Narrative of the Involved Manager. London, MacMillan Press, Ltd, 1997.
32. Jasperson, J., T. Carte, et al. "Review: Power and Information Technology Research: A Metatriangulation Review. " MIS Quarterly (26:4),2002, 397-459.
33. Jepperson, R. "Institutions, Institutional Effects, and Institutionalism. " Powell & DiMaggio, The New Institutionalism in Organizational Analysis, 1991, 143-163.
34. Kallinikos, J. "Deconstructing information packages: Organizational and behavioural implications of ERP systems. " Information Technology & People (17:1),2004, 8-30.
35. Keen, P. "Information systems and organizational change. " Communications of the ACM (24:1),1981, 24-33.
36. King, J., V. Gurbaxani, et al. "Institutional factors in information technology innovation. " Information Systems Research (5:2),1994, 139-169.
37. Lapointe, L. and S. Rivard "A Multilevel Model of Resistance to Information Technology Implementation. " MIS Quarterly (29:3),2005, 461-491.
38. Larsen, M. and M. Myers "When success turns into failure: a package-driven business process re-engineering project in the financial services industry. " Journal of Strategic Information Systems (8:4),1999, 395-417.
39. Lee, Z. and J. Lee "An ERP implementation case study from a knowledge transfer perspective. " Journal of Information Technology (15:4),2000, 281-288.
40. Lee, J. and M. Myers "Dominant actors, political agendas, and strategic shifts over time: a critical ethnography of an enterprise systems implementation. " Journal of strategic information systems (13:4),2004, 355-374.
41. Leonard-Barton, D. "Implementation as Mutual Adaptation of Technology and Organization. " Research Policy (17:1988, 251-267.
42. Liang, H., N. Saraf, et al. "Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management. " MIS Quarterly (31:1),2007, 59-87.
43. Lucas Jr, H., E. Walton, et al. "Implementing Packaged Software. " MIS Quarterly (12:4),1988, 537-549.
44. Lyytinen, K. and R. Hirschheim "Information systems failures-a survey and classification of the empirical literature. " Oxford Surveys in Information Technology, 1988, 257-309.
45. Majchrzak, A., R. Rice, et al. "Technology Adaptation: The Case of a Computer-Supported Inter-Organizational Virtual Team. " MIS Quarterly (24:4),2000, 569-600.
46. Markus, M. "Power, politics, and MIS implementation. " Communications of the ACM (26:6),1983, 430-444.
47. Markus, M. L., S. Axline, et al. "Learning from adopters' experiences with ERP: problems encountered and success achieved. " Journal of Information Technology (15:4),2000, 245-265.
48. Markus, M. and C. Tanis "The Enterprise Systems Experience-From Adoption to Success. " Zmud, Framing the Domains of IT Research: Glimpsing the Future Through the Past, 2000, 173-207.
49. Markus, M., S. Axline, et al. "Learning from adopters' experiences with ERP: problems encountered and success achieved. " Journal of Information Technology (15),2000, 245-265.
50. Meyer, J. and B. Rowan "Institutionalized Organizations: Formal Structure as Myth and Ceremony. " The American Journal of Sociology (83:2),1977, 340-363.
51. Newell, S., J. C. Huang, et al. "Implementing enterprise resource planning and knowledge management systems in tandem: fostering efficiency and innovation complementarity. " Information and Organization (13:1),2003, 25-52.
52. Oliver, C. "Strategic Responses to Institutional Processes. " The Academy of Management Review (16:1),1991, 145-179.
53. Orlikowski, W. "The Duality of Technology: Rethinking the Concept of Technology in Organizations. " Organization Science (3:3),1992, 398-427.
54. Orlikowski, W. and D. Gash "Technological frames: making sense of information technology in organizations. " ACM Transactions on Information Systems (TOIS) (12:2),1994, 174-207.
55. Orlikowski, W. "Improvising Organizational Transformation Over Time: A Situated Change Perspective. " Information Systems Research (7:1),1996.
56. Orlikowski, W. and S. Barley "Technology and institutions: What can research on information technology and research on organizations learn from each other. " MIS Quarterly (25:2),2001, 145-165.
57. Pollock, N. and J. Cornford "ERP systems and the university as a "unique" organization. " Information Technology & People (17:1),2004, 31-52.
58. Powell, W. and P. DiMaggio. The new institutionalism in organizational analysis, University of Chicago Press, 1991.
59. Robey, D. and M. Boudreau "Accounting for the contradictory organizational consequences of information technology: Theoretical directions and methodological implications. " Information Systems Research (10:2),1999, 167-185.
60. Robey, D., J. W. Ross, et al. "Learning to implement enterprise systems: An exploratory study of the dialectics of change. " Journal of Management Information Systems (19:1),2002, 17-46.
61. Rolland, K. and E. Monteiro "Balancing the Local and the Global in Infrastructural Information Systems. " The Information Society (18:87),2002, 100.
62. Sawyer, S. and R. Southwick "Temporal Issues in Information and Communication Technology-Enabled Organizational Change: Evidence From an Enterprise Systems Implementation. " The Information Society (18:2002, 263-280.
63. Scott, W. Institutions and Organizations, Sage Publications, 1995.
64. Scott, S. and E. Wagner "Networks, negotiations, and new times: the implementation of enterprise resource planning into an academic administration. " Information and Organization (13:4),2003, 285-313.
65. Sia, S., M. Tang, et al. "Enterprise resource planning (ERP) systems as a technology of power: empowerment or panoptic control?" ACM SIGMIS Database (33:1),2002, 23-37.
66. Soh, C., S. K. Sia, et al. "Misalignments in ERP implementation: A dialectic perspective. " International Journal of Human-Computer Interaction (16:1),2003, 81-100.
67. Soh, C. and S. Sia "An institutional perspective on sources of ERP package-organisation misalignments. " Journal of strategic information systems (13:4),2004, 375-397.
68. Thornton, P. "The Rise of the Corporation in a Craft Industry: Conflict and Conformity in Institutional Logics. " Academy of Management Journal (45:1),2002, 81-101.
69. Tyre, M. and W. Orlikowski "Windows of Opportunity: Temporal Patterns of Technological Adaptation in Organizations. " Organization Science (5:1),1994, 98-118.
70. Volkoff, O., D. Strong, et al. "Understanding enterprise systems-enabled integration. " European Journal of Information Systems (14:2),2005, 110-120.
71. Wagner, E. and S. Newell "'Best' for whom?: the tension between'best practice' ERP packages and diverse epistemic cultures in a university context. " Journal of strategic information systems (13:4),2004, 305-328.
72. Wagner, E. and S. Newell "Repairing ERP: Producing Social Order to Create a Working Information System. " The Journal of Applied Behavioral Science (42:1),2006, 40.
73. Webster, J. "Advanced Manufacturing Technologies: Work Organisation and Social Relations Crystalised. " J. Law (ed.). A Sociology of Monsters-Essays on Power, Technology and Domination. Routledge, London, 1991, pp.192-222.
74. Wei, H., E. Wang, et al. "Understanding misalignment and cascading change of ERP implementation: a stage view of process analysis. " European Journal of Information Systems (14:4),2005, 324-334.
75. Wenger, E. "Communities of practice: Learning as a social system, " Systems Thinker, June, 1998.
76. Whitford, J. The New Old Economy: Networks, Institutions, and the Organizational Transformation of American Manufacturing, Oxford University Press, 2005.