Ananalysis of the differential impact of reviews and reviewers at amazon.com

ICIS 2007 Proceedings - Twenty Eighth International Conference on Information Systems

Volumn , Issue , 2007, Pages

  Chen, Pei yu ^a   Dhanasobhon, Samita ^b   Smith, Michael D ^b  

^a CARNEGIE MELLON UNIVERSITY   (United States)

^b CARNEGIE MELLON UNIVERSITY   (United States)

Author keywords

Digital word of mouth; Electronic commerce; Recommendation system

Indexed keywords

CONSUMER RESPONSE; CUSTOMER REVIEW; DATA SETS; DIGITAL WORD-OF-MOUTH; ONLINE PRODUCTS; PRODUCT REVIEWS; SOCIAL COMPONENTS; SOCIAL FACTOR; SOCIAL STATUS;

ELECTRONIC COMMERCE; INFORMATION SYSTEMS; INFORMATION USE; RECOMMENDER SYSTEMS; SALES;

REVIEWS;

EID: 84870959469     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (26)

1. Ackerberg, Daniel A. "Advertising, learning, and consumer choice in experience good markets: an empirical examination, " International Economic Review 44(3), August 2003, pp. 1007-1040.
2. Anderson, C. "The Long Tail, " Wired Magazine, Issue 12.10, October 2004.
3. Anderson, C. The Long Tail: Why the Future of Business Is Selling Less of More, Hyperion Press, New York, NY, 2006.
4. Ba S., Pavlou, P. "Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior, " MIS Quarterly 26(3), 2002, pp. 243-268.
5. Bass, F.M. "A New Product Growth Model for Consumer Durables, " Management Science 15, 1969.
6. Brynjolfsson, E., Dick, A. A., Smith, M. D. "Search and Product Differentiation at an Internet Shopbot, " Working Paper, Carnegie Mellon University, Pittsburgh, PA, 2004.
7. Brynjolfsson, E., Hu, Y., Smith, M. D. "Consumer Surplus in the Digital Economy: Estimating the Value of Increased Product Variety, " Management Science 49(11), 2003, pp. 1580-1596.
8. Brynjolfsson, E., Hu, Y., Smith, M. "From Niches to Riches: Anatomy of the Long Tail, " Sloan Management Review 47(4), 2006, pp. 67-71.
9. Chen, P-Y., Wu, S-Y. "The Impact of Online Recommendations and Consumer Feedback on Sales, " Working Paper, Carnegie Mellon University, Pittsburgh, PA, 2005.
10. Chevalier, J., Goolsbee, A. "Measuring prices and price competition online: Amazon. com and BarnesandNoble. com, " Quantitative Marking and Economics 1(2), 2003, pp. 203-222.
11. Chevalier, J., Mayzlin, D. "The Effect of Word of Mouth on Sales: Online Book Reviews, " Journal of Marketing Research, Forthcoming (August), 2006.
12. Cialdini, R.B. Influence: Science and Practice (4th ed), HarperCollins, NY, 2000.
13. Dellarocas, C. "The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms, " Management Science 49(10), 2003, pp. 1407-1424.
14. Dellarocas, C. "Strategic Manipulation of Internet Opinion Forums: Implications for Consumers and Firms, " Management Science 52(10), 2005, pp. 1577-1593.
15. Despotovic, Z., Aberer, K. "Possibilities for Managing Trust in P2P Networks, " Swiss Federal Institute of Technology (EPFL) Technical Report IC/2004/84, Lausanne, Switzerland, 2004.
16. Duan, W., Gu, B., Whinston, A. B. "Do Online Reviews Matter? - An Empirical Investigation of Panel Data, " Working paper. University of Texas at Austin, Austin, TX, 2005.
17. Ghose, A., Smith, M., Telang, R. "Internet Exchanges for Used Books: An Empirical Analysis of Product Cannibalization and Welfare Impact, " Information Systems Research 17(1), 2006, pp. 3-19.
18. Ghose, A., Sundararajan, "A. Software Versioning and Quality Degradation? An Exploratory Study of the Evidence, " Working Paper. New York University, NY, 2005
19. Guadagno, R.E., Cialdini, R.B. "Online persuasion and compliance: Social influence on the Internet and beyond, " In Y. Amichai-Hamburger (Ed.), The social net: The social psychology of the Internet. Oxford, UK: Oxford University Press, 2003.
20. Matheson, K., Zanna, M. P. "Persuasion as a function of self-awareness in computer-mediated communication, " Social Behaviour (4), 1989, pp.99-111.
21. Paumgarten, N. "No. 1 Fan Dep't Acknowledged, " The New Yorker, May 5, 2000.
22. Poynter, D. "Publishing Poynters, " April-June 2000. (Available at http://parapub.com/ getpage.cfm?file=newsletter/News0400.html.), accessed February 26, 2003.
23. Resnick, P., Zeckhauser, R. "Trust among strangers in Internet transactions: Empirical analysis of eBay's reputation system, " The Economics of the Internet and E-Commerce. Advances in Applied Microeconomics, Vol. 11. 2002 JAI Press, Greenwich, CT.
24. Resnick, P., Zeckhauser, R., Friedman, E., Kuwabara, K. "Reputation Systems, " Communications of the ACM 43(12), 2000, pp. 45-48.
25. Smith, M., Brynjolfsson, E. "Customer Decision Making at an Internet Shopbot: Brand Still Matters, " The Journal of Industrial Economics 49(4), 2001, pp.541-558.
26. Weingarten, G. 2001. Below the beltway, Washington Post, June 17, 2001.