Disclosure, apology, and offer programs: Stakeholders' views of barriers to and strategies for broad implementation

Milbank Quarterly

Volumn 90, Issue 4, 2012, Pages 682-705

  Bell, Sigall K ^a   Smulowitz, Peter B ^a   Woodward, Alan C ^b   Mello, Michelle M ^c   Duva, Anjali Mitter ^a   Boothman, Richard C ^d   Sands, Kenneth ^a  

^a BETH ISRAEL DEACONESS MEDICAL CENTER   (United States)

^b Massachusetts Medical Society   (United States)

^c HARVARD SCHOOL OF PUBLIC HEALTH   (United States)

^d UNIVERSITY OF MICHIGAN MEDICAL SCHOOL   (United States)

Author keywords

apology; compensation; disclosure; malpractice; Medical liability; patient safety

Indexed keywords

ARTICLE; CULTURAL FACTOR; DISCLOSURE, APOLOGY, AND OFFER MODEL; HEALTH CARE DELIVERY; HEALTH CARE ORGANIZATION; HEALTH CARE POLICY; HEALTH INSURANCE; HEALTH PROGRAM; HOSPITAL MANAGEMENT; HUMAN; INSURANCE; INTERPERSONAL COMMUNICATION; LAW; LAWYER; LEGAL ASPECT; MANDATORY REPORTING; MEDICAL EXPERT; MEDICAL LIABILITY; ORGANIZATION; PATIENT SAFETY; PHYSICIAN; PRIORITY JOURNAL; SEMI STRUCTURED INTERVIEW;

ATTITUDE OF HEALTH PERSONNEL; EFFICIENCY, ORGANIZATIONAL; HEALTH PLAN IMPLEMENTATION; HUMANS; INFORMATION DISSEMINATION; LIABILITY, LEGAL; MALPRACTICE; MEDICAL ERRORS; MODELS, ORGANIZATIONAL; ORGANIZATIONAL INNOVATION; PROFESSIONAL-PATIENT RELATIONS; QUALITY INDICATORS, HEALTH CARE; SOCIAL RESPONSIBILITY; TRUTH DISCLOSURE; UNITED STATES;

EID: 84870911625     PISSN: 0887378X     EISSN: 14680009     Source Type: Journal    
DOI: 10.1111/j.1468-0009.2012.00679.x     Document Type: Article

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