One system's journey in creating a disclosure and apology program

Joint Commission Journal on Quality and Patient Safety

Volumn 35, Issue 10, 2009, Pages 487-496

  Peto, Randolph R ^a   Tenerowicz, Lynn M ^b   Benjamin, Evan M ^c   Morsi, Deborah S ^d   Burger, Pamela K ^e  

^a BAYSTATE MEDICAL CENTER   (United States)

^b BAYSTATE HEALTH   (United States)

^c Healthcare Quality   (Australia)

^d Patient Care Services   (Australia)

^e NONE

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HEALTH SERVICES RESEARCH; HOSPITAL MANAGEMENT; HUMAN; HUMAN RELATION; INTERPERSONAL COMMUNICATION; MEDICAL ERROR; METHODOLOGY; ORGANIZATION; RISK MANAGEMENT; STANDARD;

HOSPITAL ADMINISTRATION; HUMANS; MEDICAL ERRORS; ORGANIZATIONAL CASE STUDIES; ORGANIZATIONAL INNOVATION; PROFESSIONAL-FAMILY RELATIONS; PROFESSIONAL-PATIENT RELATIONS; RISK MANAGEMENT; TRUTH DISCLOSURE;

EID: 73349135013     PISSN: 15537250     EISSN: None     Source Type: Journal    
DOI: 10.1016/s1553-7250(09)35067-9     Document Type: Article

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