Do users go with the new workflow? From user participation to quality of work during WFM deployment

17th European Conference on Information Systems, ECIS 2009

Volumn , Issue , 2009, Pages

  De Waal, Benny ^a   Batenburg, Ronald ^b  

^a UNIVERSITY OF APPLIED SCIENCES UTRECHT   (Netherlands)

^b UTRECHT UNIVERSITY   (Netherlands)

Author keywords

Public service organizations; Quality of work; User participation; User satisfaction; Workflow management systems

Indexed keywords

PUBLIC SERVICES; QUALITY OF WORK; USER PARTICIPATION; USER SATISFACTION; WORKFLOW MANAGEMENT SYSTEMS;

INFORMATION SYSTEMS; REGRESSION ANALYSIS; WORK SIMPLIFICATION;

MANAGEMENT INFORMATION SYSTEMS;

EID: 84870665714     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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