Choosing between hospitals: The influence of the experiences of other patients

Medical Decision Making

Volumn 32, Issue 6, 2012, Pages 764-778

  De Groot, I B ^a   Otten, W ^b   Dijs Elsinga, J ^a   Smeets, H J ^c   Kievit, J ^a   Marang Van De Mheen, P J ^a  

^a LEIDEN UNIVERSITY MEDICAL CENTER   (Netherlands)

^b TNO   (Netherlands)

^c MEDICAL CENTER HAAGLANDEN   (Netherlands)

Author keywords

adaptive choice based conjoint; CQ Index; decision making; hierarchical Bayes; hospital choice; patient experiences; quality of care

Indexed keywords

ARTICLE; DECISION MAKING; HOSPITAL; HUMAN; INTERNET; PATIENT PARTICIPATION; QUESTIONNAIRE; REFERENCE VALUE;

CHOICE BEHAVIOR; HOSPITALS; HUMANS; INTERNET; PATIENT PARTICIPATION; QUESTIONNAIRES; REFERENCE VALUES;

EID: 84870533298     PISSN: 0272989X     EISSN: 1552681X     Source Type: Journal    
DOI: 10.1177/0272989X12443416     Document Type: Article

References (33)

1. Groene O, Skau JK, Frolich A. An international review of projects on hospital performance assessment. Int J Qual Health Care. 2008 ; 20 (3). 162-71
2. Berwick DM, James B, Coye MJ. Connections between quality measurement and improvement. Med Care. 2003 ; 41: I30-8
3. Edgman-Levitan S, Cleary PD. What information do consumers want and need?. Health Aff (Millwood). 1996 ; 15 (4). 42-56
4. McGuckin M, Waterman R, Shubin A. Consumer attitudes about health care-acquired infections and hand hygiene. Am J Med Qual. 2006 ; 21 (5). 342-46
5. Fotaki M, Roland M, Boyd A, McDonald R, Scheaff R, Smith L. What benefits will choice bring to patients? Literature review and assessment of implications. J Health Serv Res Policy. 2008 ; 13 (3). 178-84
6. Marshall MN, Shekelle PG, Leatherman S, Brooke RH. The public release of performance data: what do we expect to gain? A review of the evidence. JAMA. 2000 ; 283 (14). 1866-74
7. Lubalin JS, Harris-Kojetin LD. What do consumers want and need to know in making health care choices?. Med Care Res Rev. 1999 ; 56: 67-102
8. Hibbard JH, Jewett JJ. Will quality report cards help consumers?. Health Aff (Millwood). 1997 ; 16 (3). 218-28
9. Mannion R, Goddard M. Public disclosure of comparative clinical performance data: lessons from the Scottish experience. J Eval Clin Pract. 2003 ; 9 (2). 277-86
10. Darby C, Hays RD, Kletke P. Editorial column development and evaluation of the CAPHS Hospital Survey. Health Serv Res. 2005 ; 40 (6). 1973-6
11. Sofaer S, Crofton C, Goldstein E, Hoy E, Crabb J. What do consumers want to know about the quality of care in hospitals?. Health Serv Res. 2005 ; 40 (6). 2018-36
12. Marang-van de, Mheen PJ, Dijs-Elsinga J, Otten W, et al. The importance of experienced adverse outcomes on patients' future choice of a hospital for surgery. Qual Saf Health Care. 2010 ; 19 (6). 1-6
13. Sixma H, Spreeuwenberg P, Zuidgeest M, Rademakers J De ontwikkeling van het instrument, de psychometrische eigenschappen en het discriminerend vermogen. Utrecht, the Netherlands: NIVEL ; 2009:
14. Pieterse AH, Berkers F, Baas-Thijssen MCM, Marijnen CAM, Stiggelbout AM. Adaptive conjoint analysis as individual preference assessment tool: feasibility through the Internet and reliability of preferences. Patient Educ Counsel. 2010 ; 78: 224-33
15. Beusterien KM, Dziekan K, Flood E, Harding G, Jordan JC. Understanding patient preferences for HIV medications using adaptive conjoint analysis: feasibility assessment. Value Health. 2005 ; 8: 453-61
16. Fraenkel L, Bodardus S, Wittnik DR. Understanding patient preferences for the treatment of lupus nephritis with adaptive conjoint analysis. Med Care. 2001 ; 39: 1203-16
17. Ahmed ASF, Smith WA, Blamires C. Facilitating and understanding the family's choice of injection device for growth hormone therapy by using conjoint analysis. Arch Dis Child. 2008 ; 93: 110-4
18. Ryan M, Scott DA, Reeves C, et al. Eliciting public preferences for healthcare: a systematic review of techniques. Health Technol Assess. 2001 ; 5 (5). 1-186
19. Marang-van de Mheen PJ, Dijs-Elsinga J, Otten W, et al. The relative importance of quality of care information when choosing a hospital for surgical treatment: a hospital choice experiment. Med Decis Making. 2011 ; 31: 816-27
20. Sawtooth Software. Technical Paper Series. ACBC Technical Paper. Sequim, WA; Sawtooth Software; 2009. Available at: www.sawtoothsofware.com
21. JohnsonR. A Perspective on Adaptive CBC (What Can We Expect From Respondents?). Sequim, WA: Sawtooth Software; 2008. Available at: www.sawtoothsofware.com
22. OrmeBK. Hierarchical Bayes: Why All the Attention? [Technical paper]. Sequim, WA: Sawtooth Software; 2000. Available at: www.sawtoothsoftware.com
23. JohnsonRM. Understanding HB: An Intuitive Approach. Sequim, WA; Sawtooth Software; 2000. Available at: www.sawtoothsoftware.com
24. Wellman GS, Vidician C. Pilot study of a hierarchical Bayes method for utility estimation in a choice-based conjoint analysis of prescription benefit plans including medication therapy management services. Res Social Adm Pharm. 2008 ; 4 (3). 218-30
25. Sawtooth Software. CBC v6.0 Technical Paper. Sequim, WA: Sawtooth Software; 2008. Available at: www.sawtoothsofware.com
26. Heerlen/Voorburg: Statistics Netherlands ; 2010:
27. Vonberg RP, Sander C, Gastmeier P. Consumer attitudes about health care acquired infections: a German survey on factors considered important in the choice of a hospital. Am J Med Qual. 2008 ; 23 (1). 56-9
28. Moser A, Korstjens I, van der Weijden T, Tange H. Patient's decision making in selecting a hospital for elective orthopaedic surgery. J Eval Clin Pract. 2011 ; 16 (6). 1262-8
29. Berendsen AJ, de Jong GM, Meyboom-de Jong B, Dekker JH, Schuling J. Transition of care: experience and preferences of patients across the primary/secondary interface-a qualitative study. BMC Health Serv Res. 2009 ; 9: 62-70
30. Dijs-Elsinga J, Otten W, Versluijs M, et al. Choosing a hospital for surgery: the importance of information on quality of care. Med Decis Making. 2010 ; 30: 544-55
31. Hibbard JH, Slovic P, Jewett JJ. Informing consumer decisions in health care: implications from decision-making research. Milbank Q. 1997 ; 75 (3). 395-414
32. Mazor KM, Dodd KS, Kunches L. Communicating hospital infection data to the public: a study of consumer responses and preferences. Am J Med Qual. 2009 ; 24 (2). 108-15
33. Marshall M, McLoughin V. How do patients use information on providers?. BMJ. 2010 ; 341: 1255-7