Will Quality Report Cards Help Consumers?

Health Affairs

Volumn 16, Issue 3, 1997, Pages 218-228

  Hibbard, Judith H ^a   Jowett, Jacquelyn J ^b  

^a UNIVERSITY OF OREGON   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; CONSUMER; DECISION MAKING; FEMALE; HEALTH CARE QUALITY; HEALTH INSURANCE; HEALTH SERVICES RESEARCH; HUMAN; INFORMATION PROCESSING; INFORMATION SERVICE; MALE; MIDDLE AGED; QUESTIONNAIRE; STANDARD; UNITED STATES;

ADULT; CHOICE BEHAVIOR; CONSUMER SATISFACTION; FEMALE; FOCUS GROUPS; HEALTH SERVICES RESEARCH; HUMANS; INFORMATION SERVICES; MALE; MANAGED CARE PROGRAMS; MIDDLE AGED; QUALITY OF HEALTH CARE; QUESTIONNAIRES; UNITED STATES;

EID: 0345089503     PISSN: 02782715     EISSN: None     Source Type: Journal    
DOI: 10.1377/hlthaff.16.3.218     Document Type: Article

References (19)

1. S. Sofaer, "Informing and Protecting Consumers under Managed Competition," Health Affairs (Supplement 1993): 76-86.
2. D. Mechanic, "Consumer Choice among Health Insurance Options," Health Affairs (Spring 1989): 138-148.
3. R. Rubin, "Rating the HMOs," U.S. News and World Report (2 September 1996): 52.
4. Minnesota Health Data Institute, 1995 Consumer Survey, "You and Your Health Plan" (Minneapolis: Minnesota Health Data Institute, July 1996).
5. J.J. Jewett and J.H. Hibbard, "Comprehension of Quality of Care Indicators: Differences among the Privately Insured, the Publicly Insured, and the Uninsured," Health Care Financing Review 18, no. 1 (1996): 75-94.
6. J.H. Hibbard and J.J. Jewett, "What Type of Quality Information Do Consumers Want in a Health Care Report Card?" Medical Care Research and Review 53, no. 1 (1996): 28-47.
7. Jewett and Hibbard, "Comprehension of Quality of Care Indicators."
8. S.L. Isaacs, "Consumers' Information Needs: Results of a National Survey," Health Affairs (Winter 1996): 31-41.
9. Jewett and Hibbard, "Comprehension of Quality of Care Indicators."
10. J. McGee and M. Hunter, "Employee Response to Health Benefits Survey Results Brochure: Findings from Fall 1992 Interviews" (Final report to State of Minnesota Department of Employee Relations).
11. B.D. Davidson, "Designing Health Insurance Information for the Medicare Beneficiary: A Policy Synthesis," Health Services Research 23, no. 5 (1989): 685-720.
12. D.A. Juba, J.R. Lave, and J. Shaddy, "An Analysis of the Choice of Health Benefits Plans," Inquiry 17, no. 1 (1980): 62-71.
13. Hibbard and Jewett, "What Type of Quality Information Do Consumers Want?"
14. Ibid.
15. Ibid.
16. Reliability assessments for all codes ranged from 94-99 percent agreement. The transcripts and codes were entered into the Ethnograph software program for content analysis. Ethnograph segments and summarizes the data by code categories. For a fuller description of methods see Hibbard and Jewett, "What Type of Quality Information Do Consumers Want?"
17. Office of Technology Assessment, The Quality of Medical Care: Information for Consumers, OTA-H-386 (Washington: U.S. Government Printing Office, 1988).
18. Full code descriptions are found in Jewett and Hibbard, "Comprehension of Quality of Care Indicators."
19. J.H. Hibbard, S. Sofaer, and J.J. Jewett, "Condition-Specific Performance Information: Assessing Salience, Comprehension, and Approaches for Communicating Quality," Health Care Financing Review 18, no. 1 (1996): 95-109.