Examining the effect of user satisfaction on system usage and individual performance with business intelligence systems: An empirical study of Taiwan's electronics industry

International Journal of Information Management

Volumn 32, Issue 6, 2012, Pages 560-573

  Hou, Chung Kuang ^a  

^a CHIA NAN UNIVERSITY OF PHARMACY AND SCIENCE   (Taiwan)

Author keywords

Business intelligence; End user computing satisfaction; Individual performance; System usage; User satisfaction

Indexed keywords

COMPETITIVE INTELLIGENCE; DECISION MAKING; ELECTRONICS INDUSTRY; INFORMATION ANALYSIS;

BUSINESS INTELLIGENCE SYSTEMS; END USER COMPUTING; END-USER SATISFACTIONS; INDIVIDUAL PERFORMANCE; MANAGEMENT DECISION-MAKING; STRUCTURAL EQUATION MODELING; SYSTEM USAGES; USER SATISFACTION;

DECISION SUPPORT SYSTEMS;

EID: 84870488433     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2012.03.001     Document Type: Article

References (113)

1. S.F. Abdinnour-Helm, B.S. Chaparro, and S.M. Farmer Using the end-user computing satisfaction (EUCS) instrument to measure satisfaction with a web site Decision Sciences 36 2 2005 341 364
2. AberdeenGroup Best practices in extending ERP - a buyer's guide to ERP versus best of breed decisions 2006 Aberdeen Group, Inc. Boston, MA
3. R. Agarwal, and J. Prasad The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies Decision Sciences 28 3 1997 557 582
4. J.C. Anderson, and D.W. Gerbing Structural equation modeling in practice: A review and recommended two-step approach Psychological bulletin 103 3 1988 411 423
5. J.S. Armstrong, and T.S. Overton Estimating nonresponse bias in mail surveys Journal of Marketing Research 14 3 1977 396 402
6. D. Arnott, and G. Pervan A critical analysis of decision support systems research Journal of Information Technology 20 2 2005 67 87
7. J.E. Bailey, and S.W. Pearson Development of a tool for measuring and analyzing computer user satisfaction Management Science 29 5 1983 530 545
8. S.R. Barkin, and G.W. Dickson An investigation of information system utilization Information & Management 1 1 1977 35 45
9. J.J. Baroudi, M.H. Olson, and B. Ives An empirical study of the impact of user involvement on system usage and information satisfaction Communications of the ACM 29 3 1986 232 238
10. G.D. Bhatt, and V. Grover Types of information technology capabilities and their role in competitive advantage: An empirical study Journal of Management Information Systems 22 2 2005 253 277
11. R.H. Bokhari The relationship between system usage and user satisfaction: a meta-analysis Journal of Enterprise Information Management 18 1 2005 211 234
12. M. Bradford, and J. Florin Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems International Journal of Accounting Information Systems 4 3 2003 205 225
13. A. Burton-Jones, and D.W. Straub Reconceptualizing system usage: An approach and empirical test Information Systems Research 17 3 2006 228 246
14. I.J. Chen Planning for ERP systems: Analysis and future trend Business Process Management Journal 7 5 2001 374 386
15. M.K. Chen, S.C. Wang, and C.H. Chiou The e-business policy of global logistics management for manufacturing International Journal of Electronic Business 7 2 2009 86 97
16. W.W. Chin Issues and opinion on structural equation modeling MIS Quarterly 22 1 1998 vii xvi
17. Chin, W. W. (2000). Frequently asked questions - partial least squares & PLS-graph. In home page, available at: http://disc-nt.cba.uh.edu/chin/ plsfaq.htm
18. C.M. Chiu, C.S. Chiu, and H.C. Chang Examining the integrated influence of fairness and quality on learners' satisfaction and Web based learning continuance intention Information Systems Journal 17 3 2007 271 287
19. D.C. Chou, H.B. Tripuramallu, and A.Y. Chou BI and ERP integration Information Management & Computer Security 13 5 2005 340 349
20. W.W. Cotterman, and K. Kumar User cube: A taxonomy of end users Communications of the ACM 32 11 1989 1313 1320
21. S. Dasgupta, M. Granger, and N. McGarry User acceptance of e-collaboration technology: An extension of the technology acceptance model Group Decision and Negotiation 11 2 2002 87 100
22. F.D. Davis Perceived usefulness, perceived ease of use, and user acceptance of information technology MIS Quarterly 13 3 1989 319 339
23. W.H. DeLone, and E.R. McLean Information systems success: The quest for the dependent variable Information & Management 3 1 1992 60 95
24. W.H. DeLone, and E.R. McLean The DeLone and McLean model of information systems success: A ten-year update Journal of Management Information Systems 19 4 2003 9 30
25. X. Deng, W.J. Doll, S.S. Al-Gahtani, T.J. Larsen, J.M. Pearson, and T.S. Raghunathan A cross-cultural analysis of the end-user computing satisfaction instrument: A multi-group invariance analysis Information & Management 45 4 2008 211 220
26. S. Devaraj, and R. Kohli Performance impacts of information technology: Is actual usage the missing link? Management Science 49 3 2003 273 289
27. W.J. Doll, W. Xia, and G. Torkzadeh A confirmatory factor analysis of the end-user computing satisfaction instrument MIS Quarterly 18 4 1994 357 369
28. W.J. Doll, and G. Torkzadeh The measurement of end-user computing satisfaction MIS Quarterly 12 2 1988 259 274
29. W.J. Doll, and W. Xia A confirmatory factor analysis of the end-user computing satisfaction instrument: A replication Journal of End User Computing 9 2 1997 24 31
30. M.Z. Elbashir, P.A. Collier, and M.J. Davern Measuring the effects of business intelligence systems: The relationship between business process and organizational performance International Journal of Accounting Information Systems 9 3 2008 135 153
31. C. Fornell, and D.F. Larcker Evaluating structural equation models with unobservable variables and measurement error Journal of Marketing Research 18 1 1981 39 50
32. T. Friedman, and B. Hostmann Management update: The cornerstones of business intelligence excellence vol. 120819 2004 Gartner Research pp. 1-7
33. Gartner 2009 CIO Survey-meeting the challenge: The 2009 CIO agenda 2008 Gartner, Inc.
34. A.W. Gatian Is user satisfaction a valid measure of system effectiveness? Information & Management 26 3 1994 119 131
35. T.F. Gattiker, and D.L. Goodhue What happens after ERP implementation: Understanding the impact of interdependence and differentiation on plant-level outcomes MIS Quarterly 29 3 2005 559 585
36. M. Gelderman The relation between user satisfaction, usage of information systems and performance Information & Management 34 1 1998 11 18
37. D.L. Goodhue Understanding user evaluations of information systems Management Science 41 12 1995 1827 1844
38. D.L. Goodhue, and R.L. Thompson Task-technology fit and individual performance MIS Quarterly 19 2 1995 213 236
39. T. Guimaraes, and M. Igbaria Client/server system success: Exploring the human side Decision Sciences 28 4 1997 851 876
40. I. Ha, Y. Yoon, and M. Choi Determinants of adoption of mobile games under mobile broadband wireless access environment Information & Management 44 3 2007 276 286
41. J.F. Hair, R.E. Anderson, R.L. Tatham, and W.C. Black Multivariate data analysis 5th ed. 1998 Prentice Hall Upper Saddle River, NJ
42. L.A. Halawi, R.V. McCarthy, and J.E. Aronson An empirical investigation of knowledge-management systems' success Journal of Computer Information Systems 48 2 2007 121 135
43. J. Hartwick, and H. Barki Explaining the role of user participation in information system use Management Science 40 4 1994 440 465
44. A.R. Hendrickson, K. Glorfeld, and T.P. Cronan On the repeated test-retest reliability of the end-user computing satisfaction instrument: A comment Decision Sciences 25 4 1994 655 667
45. C.K. Hou, and K.N. Papamichail The impact of integrating enterprise resource planning systems with business intelligence systems on decision-making performance: An empirical study of the semiconductor industry International Journal of Technology, Policy and Management 10 3 2010 201 226
46. J.E. Hunton, B. Lippincott, and J.L. Reck Enterprise resource planning systems: Comparing firm performance of adopters and nonadopters International Journal of Accounting Information Systems 4 3 2003 165 184
47. M. Igbaria End-user computing effectiveness: A structural equation model Omega 18 6 1990 637 652
48. M. Igbaria, T. Guimaraes, and G.B. Davis Testing the determinants of microcomputer usage via a structural equation model Journal of Management Information Systems 11 4 1995 87 114
49. M. Igbaria, and M. Tan The consequences of information technology acceptance on subsequent individual performance Information & Management 32 3 1997 113 121
50. J. Iivari An empirical test of the DeLone-McLean model of information system success The DATA BASE for advances in Information Systems 36 2 2005 8 27
51. InformationAge Business briefing the intelligent enterprise-transforming corporate performance through business intelligence vol. 56 2006 InformationAge pp. 1-13
52. B. Ives, M.H. Olson, and J.J. Baroudi The measurement of user information satisfaction Communications of the ACM 26 10 1983 785 793
53. V. Jain, and S. Kanungo Beyond perceptions and usage: Impact of nature of information systems use on information system-enabled productivity International Journal of Human-Computer Interaction 19 1 2005 113 136
54. M. Keil, B.C.Y. Tan, K.K. Wei, T. Saarinen, V. Tuunainen, and A. Wassenaar A cross-cultural study on escalation of commitment behavior in software projects MIS Quarterly 24 2 2000 299 325
55. U.R. Kulkarni, S. Ravindran, and R. Freeze A knowledge management success model: Theoretical development and empirical validation Journal of Management Information Systems 23 3 2007 309 347
56. D.M. Lambert, and T.C. Harrington Measuring nonresponse bias in customer service mail surveys Journal of Business Logistics 11 2 1990 5 25
57. C.C.H. Law, and E.W.T. Ngai ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success Information & Management 44 4 2007 418 432
58. K.K.F. Lee The five disciplines of ERP software implementation Management of Innovation and Technology, 2000. ICMIT 2000 Proceedings of the 2000 IEEE International Conference on, vol. 2 2000
59. S.M. Lee, Y.R. Kim, and J. Lee An empirical study of the relationships among end-user information systems: Acceptance, training, and effectiveness Journal of Management Information Systems 12 2 1995 189 202
60. Y. Lee, K.A. Kozar, and K.R.T. Larsen The technology acceptance model: Past, present, and future Communications of the Association for Information Systems 12 50 2003 752 780
61. Y.H. Lee Supply chain model for the semiconductor industry of global market Journal of Systems Integration 10 2001 189 206
62. J.D. Lees Successful development of small business information systems Journal of Systems Management 38 9 1987 32 39
63. D.E. Leidner, and J.J. Elam Executive information systems: Their impact on executive decision making Journal of Management Information Systems 10 3 1993 139 155
64. W.T. Lin, S.C. Chen, M.Y. Lin, and H.H. Wu A study on performance of introducing ERP to semiconductor related industries in Taiwan The International Journal of Advanced Manufacturing Technology 29 1 2006 89 98
65. H.C. Lucas Empirical evidence for a descriptive model of implementation MIS Quarterly 2 2 1978 27 41
66. H.C. Lucas, and V.K. Spitler Technology use and performance: A field study of broker workstations Decision Sciences 30 2 1999 291 311
67. M.A. Mahmood, and S.K. Soon A Comprehensive model for measuring the potential impact of information technology on organizational strategic variables Decision Sciences 22 4 1991 869 897
68. H.W. Marsh, and D. Hocevar Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups Psychological Bulletin 97 3 1985 562 582
69. K. Mathieson, E. Peacock, and W.W. Chin Extending the technology acceptance model: The influence of perceived user resources Data Base for Advances in Information Systems 32 3 2001 86 112
70. T.J. McGill, V.J. Hobbs, and J.E. Klobas User developed applications and information systems success: A test of DeLone and McLean's model Information Resources Management Journal 16 1 2003 24 45
71. R. McHaney, and T.P. Cronan Computer simulation success: On the use of the end user computing satisfaction instrument: A comment Decision Sciences 29 2 1998 525 535
72. R. McHaney, R. Hightower, and J. Pearson A validation of the end-user computing satisfaction instrument in Taiwan Information & Management 39 6 2002 503 511
73. R. McHaney, R. Hightower, and D. White EUCS test-retest reliability in representational model decision support systems Information & Management 36 2 1999 109 119
74. A. Mikroyannidis, and B. Theodoulidis Ontology management and evolution for business intelligence International Journal of Information Management 30 6 2010 559 566
75. G.C. Moore, and I. Benbasat Development of an instrument to measure the perceptions of adopting an information technology innovation Information Systems Research 2 3 1991 192 222
76. L.T. Moss, and S. Atre Business intelligence roadmap: The complete project lifecycle for decision-support applications 2003 Addison-Wesley Boston, MA
77. S. Negash, and P. Gray Business intelligence Communications of the Association for Information Systems 13 2004 177 195
78. S. Newell, J.C. Huang, R.D. Galliers, and S.L. Pan Implementing enterprise resource planning and knowledge management systems in tandem: Fostering efficiency and innovation complementarity Information and Organization 13 1 2003 25 52
79. J.C. Nunnally Psychometric theory 1978 McGraw-Hill New York, NY
80. C.A. O'Reilly Variations in decision makers' use of information sources: The impact of quality and accessibility of information The Academy of Management Journal 25 4 1982 756 771
81. M. Parikh, and B. Fazlollahi Analyzing user satisfaction with decisional guidance Proceedings of the 33rd Annual Meeting of the Decision Sciences Institute San Diego, CA 2002 128 133
82. A. Parr, and G. Shanks A model of ERP project implementation Journal of Information Technology 15 4 2000 289 303
83. B.T. Pentland Use and productivity in personal computing: An empirical test Tenth international conference on information systems Boston, MA 1989 211 222
84. K. Pikkarainen, T. Pikkarainen, H. Karjaluoto, and S. Pahnila The measurement of end-user computing satisfaction of online banking services: Empirical evidence from Finland International Journal of Bank Marketing 24 3 2006 158 172
85. P.M. Podsakoff, S.B. MacKenzie, J.Y. Lee, and N.P. Podsakoff Common method biases in behavioral research: A critical review of the literature and recommended remedies Journal of Applied Psychology 88 5 2003 879 903
86. P.M. Podsakoff, and D.W. Organ Self-reports in organizational research: Problems and prospects Journal of Management 12 4 1986 531 544
87. R.L. Purvis, V. Sambamurthy, and R.W. Zmud The Assimilation of knowledge platforms in organizations: An empirical investigation Organization Science 12 2 2001 117 135
88. T. Ravichandran, and C. Lertwongsatien Effect of information systems resources and capabilities on firm performance: A resource-based perspective Journal of Management Information Systems 21 4 2005 237 276
89. A. Schwarz, and W. Chin Looking forward: Toward an understanding of the nature and definition of IT acceptance Journal of the Association for Information Systems 8 4 2007 230 243
90. A.H. Segars, and V. Grover Re-examining perceived ease of use and usefulness: A confirmatory factor analysis MIS Quarterly 17 4 1993 517 525
91. A. Serenko, O. Turel, and S. Yol Moderating roles of user demographics in the American customer satisfaction model within the context of mobile services Journal of Information Technology Management 17 4 2006 20 32
92. V. Sethi, and W.R. King Construct measurement in information systems research: An illustration in strategic systems Decision Sciences 22 3 1991 455 472
93. D.H. Shin Towards an understanding of the consumer acceptance of mobile wallet Computers in Human Behavior 25 6 2009 1343 1354
94. C.A. Simmers, and M. Andandarajan User Satisfaction in the internet-anchored workplace: An exploration study Journal of Information Technology Theory and Application 3 5 2001 39 53
95. T.M. Somers, K. Nelson, and J. Karimi Confirmatory factor analysis of the end user computing satisfaction instrument: Replication within an ERP domain Decision Sciences 34 3 2003 595 621
96. K.A. Stewart, and A.H. Segars An empirical examination of the concern for information privacy instrument Information Systems Research 13 1 2002 36 49
97. M. Subramani How do suppliers benefit from IT use in supply chain relationships MIS Quarterly 28 1 2004 45 74
98. B. Szajna Determining information systems usage: Some issues and examples Information & Management 25 3 1993 147 154
99. B. Szajna, and R.W. Scamell The effects of information system user expectations on their performance and perceptions MIS Quarterly 17 4 1993 493 516
100. P.P. Tallon, K.L. Kraemer, and V. Gurbaxani Executives' perceptions of the business value of information technology: A process-oriented approach Journal of Management Information Systems 16 4 2000 145 173
101. T.S.H. Teo, and Y. Pian A contingency perspective on internet adoption and competitive advantage European Journal of Information Systems 12 2 2003 78 92
102. M.J. Tippins, and R.S. Sohi IT competency and firm performance: Is organizational learning a missing link? Strategic Management Journal 24 8 2003 745 761
103. G. Torkzadeh, and W.J. Doll The development of a tool for measuring the perceived impact of information technology on work Omega - The International Journal of Management Science 27 3 1999 327 339
104. G. Torkzadeh, and D.J. Dwyer A path analytic study of determinants of information system usage Omega 22 4 1994 339 348
105. A.C. Tung Taiwan's semiconductor industry: What the state did and did not Review of Development Economics 5 2 2001 266 288
106. E. Turban, J. Aronson, T.P. Liang, and R. Sharda Decision support systems and intelligent systems 8th ed. 2007 Prentice Hall PTR Upper Saddle River, NJ, USA
107. V. Venkatesh, and F.D. Davis A model of the antecedents of perceived ease of use: Development and test Decision Sciences 27 3 1996 451 481
108. V. Venkatesh, and F.D. Davis A theoretical extension of the technology acceptance model: Four longitudinal field studies Management Science 45 2 2000 186 204
109. V. Venkatesh, M.G. Morris, G.B. Davis, and F.D. Davis User acceptance of information technology: Toward a unified view MIS Quarterly 27 3 2003 425 478
110. L. Wang, Y. Xi, and W.W. Huang A validation of end-user computing satisfaction instrument in group decision support systems Proceedings of the wireless communications, networking and mobile computing 2007 Shanghai, China IEEE 6025 6028
111. L. Xiao, and S. Dasgupta Measurement of user satisfaction with web-based information systems: An empirical study Proceedings of the 8th Americas Conference on Information Systems Dallas, TX 2002 1149 1155
112. K. Yuthas, and S.T. Young Material matters: Assessing the effectiveness of materials management IS Information & Management 33 3 1998 115 124
113. K. Zhu, and K.L. Kraemer E-commerce metrics for net-enhanced organizations: Assessing the value of e-commerce to firm performance in the manufacturing sector Information Systems Research 13 3 2002 275 295