A text-based model for identifying online trust relationships

17th Americas Conference on Information Systems 2011, AMCIS 2011

Volumn 5, Issue , 2011, Pages 4024-4031

  Piorkowski, John ^a   Zhou, Lina ^a  

^a UNIVERSITY OF MARYLAND BALTIMORE COUNTY   (United States)

Author keywords

Discussion threads; Social exchange; Speech act theory; Trust online communities

Indexed keywords

AUTOMATED ANALYSIS; DISCUSSION THREADS; ON-LINE COMMUNICATION; ONLINE COMMUNITIES; ONLINE SOCIAL NETWORKS; ONLINE TRUST; SOCIAL EXCHANGE; SOCIAL EXCHANGE THEORY; SPEECH ACT THEORY; SPEECH ACTS; TEXT-BASED METHODS; TRUST MODELS;

INFORMATION SYSTEMS; LINGUISTICS; WEBSITES;

ONLINE SYSTEMS;

EID: 84870363099     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (26)

1. Blau, P. (1964). Exchange and Power in Social Life. New York:. Wiley.
2. Coppella, N., Hiltz, S., & Rotter, N. (200.1, June). Building Trust in Virtual Teams. IEEE Transactions on Professional Communication, 47(2) 95-104.
3. Handy. (1995; May-June). Trust and the Virtual Organization. Harvard Business Review.
4. Iacono, C. S., & Weisband S. (1997). Developing trust in virtual teams. Proceedings of the Hawaii International Conference on Systems Sciences.
5. Jarvenpaa, S., & Leidner, D. (1999, November-December). Communication and Trust in Global Virtual Teams. Organization Science, 10(6).
6. Jarvenpaa, S., Shaw, T., & Staples, D. (2004,. September). Toward Contextual Theories of Trust: The Role of Trust in Global Virtual Teams. Information Systems Research, 15(3), 250-267.
7. Kim, B., & Johnson, P. (2006). Graphical Interface for Visual Exploration of Online Discussion Forums. Journal of Systemics,. Cybernetics and Informatics, 4(4), 43-47.
8. Kramer, R. M., Brewer, M. B., & Hanna, B. A. (nd.). Collective Trust and Collective Action The Decision to Trust as a Social Decision. In Trust in organizations: Frontiers of theory and research (pp. 357-389). Thousand Oaks, CA: Sage.
9. Kumar, K, & Fernandez I. (2007, March). Interaction technology: Speech act based information technology support for building collaborative relationships and trust. Decision Support Systems, 43(2).
10. Lewicki, R., & Bunker, B. (1996). Developing and maintaining trust in work relationships. In Kramer, Trust in organizations; Frontiers of Theory and Research (pp. 114-139);. Thousand Oaks, CA: Sage Publications.
11. Marin, S. L, Martinez-Torres, M. R., & Barrero, F. (2009). An empirical study of the driving forces behind online communities. Internet Research (19), 378-392.
12. McAllister, D. (1995). Affect-and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organization&. Academy of Management Journal, 5(1), 24-59.
13. McAllister, D., Lewicki, R., & Chaturvedi, S. (2006). Trust In Developing Relationships: From Theory To Measurement. Proceedings of the Academy of Management Meetings, 23. Atlanta.
14. McArthur, R., & Bruza, P. (2001). The ABC's of Online Community. In Y. Y. Ning Zhong (Ed), Proceedings of the First Asia-Pacific Conference on Web Intelligence: Research and Development (WI'01. London: Springer-Verlag.
15. McKnight D, Cummings L., & Cherany, N. (1998). Initial Trust Formation in New Organizational Relationships. Academy of Management Review, 25(3), 473-490.
16. McKnight, D., Choudhury, V., & Kacmar, C. (2002). Developing and Validating Trust Measures for E-Commerce: An Integrative Typology. INFORMATION SYSTEMS RESEARCH, 13(3).
17. Molm, L., Takahash, N., & Peterson, G. (2000, March). Risk and Trust in Social Exchange: An Experimental Test of a Classical Proposition. The American Journal of Sociology, 105(5), 1396-1427.
18. Preece. (2004). Online Communities:Designing Usability, Supporting Sociability.
19. Rousseau, D., Sitkin. S., Burt, R., & Camerer, C. (1998). Not so Difference After All: A Cross Discipline View of Trust. Academy of Management Review, 25(3), 393-404.
20. Searle, J. (1975). A taxonomy of illocutionary acts. In K. Gunderson, Language, Mind, and Knowledge (pp. 344-369): University of Minnesota.
21. Shapiro, D., Sheppard B., & Charaskin, L: (1992,. October 8). Business on a Handshake. Negotiation Journal, 365-377.
22. Shneiderman, B. (2000). Designing trust into online experiences. Communications of the ACM, 43(12), pp. 57-59.
23. Strawson, P. (1964, Qctober). Intention and Convention in Speech Acts. The Philosophical Review, 75(4), 439-460.
24. Wang F, Zeng D., Carley M. K., And Mao W. (March/April 2007), Social Computing: from Social Informatics to Social Intelligence, IEEE Intelligent Systems
25. Whittaker, S., Isaacs, E., & O'Day, V (1997). Widening the Net: Workshop Report on the Theory and Practice of Physical and Network Communities. SIGCHI Bulletin, 29(3).
26. Winograd T., & Flores. F. (1986). Understanding Computation and Cognition: A New Foundation for Design. Addison-Wesley.