메뉴 건너뛰기




Volumn 5, Issue , 2010, Pages 3325-3333

Conceptualizing public service value in e-government services

Author keywords

E government; Perceived Value; Service Quality

Indexed keywords

E-GOVERNMENT; E-GOVERNMENT SERVICES; PERCEIVED VALUE; PUBLIC SECTOR; PUBLIC SERVICES; SERVICE QUALITY;

EID: 84870357470     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (12)

References (29)
  • 1
    • 0040671359 scopus 로고    scopus 로고
    • Defining the Client in the Public Sector: A Social-Exchange Perspective
    • Alford, J. (2002). Defining the Client in the Public Sector: A Social-Exchange Perspective, Public Administration Review, 62:3, pp. 337-346
    • (2002) Public Administration Review , vol.62 , Issue.3 , pp. 337-346
    • Alford, J.1
  • 2
    • 84871158823 scopus 로고    scopus 로고
    • ACSI, Published July 28, 2009. Accessed from, 25 Feb 2010
    • ACSI (2009) Government Satisfaction Scores. Published July 28, 2009. Accessed from: http://www.theacsi.org/index.php?option=com_content&task=view&id=27&Itemid=62, 25 Feb 2010.
    • (2009) Government Satisfaction Scores
  • 4
    • 65949114069 scopus 로고    scopus 로고
    • The Impact of the Digital Divide on E-Government Use
    • April
    • Bélanger, F., and Carter, L. 2009. "The Impact of the Digital Divide on E-Government Use, " Communications of The ACM (52:4), April, pp 132-135
    • (2009) Communications of The ACM , vol.52 , Issue.4 , pp. 132-135
    • Bélanger, F.1    Carter, L.2
  • 5
    • 31644433090 scopus 로고    scopus 로고
    • A framework for e-government: Privacy implications
    • Bélanger, F. & Hiller, J.S. (2006). A framework for e-government: privacy implications, Business Process Management Journal, 12:1, pp: 48-60
    • (2006) Business Process Management Journal , vol.12 , Issue.1 , pp. 48-60
    • Bélanger, F.1    Hiller, J.S.2
  • 6
    • 0000429475 scopus 로고
    • A Multistage Model of Customers' Assessments of Service Quality and Value
    • Bolton, R.N. & Drew, J.H. (1991). A Multistage Model of Customers' Assessments of Service Quality and Value, Journal of Consumer Research, 17:4, pp. 375-384.
    • (1991) Journal of Consumer Research , vol.17 , Issue.4 , pp. 375-384
    • Bolton, R.N.1    Drew, J.H.2
  • 7
    • 12844251903 scopus 로고    scopus 로고
    • The Utilization of E-government Services: Citizen Trust, Innovation and Acceptance Factors
    • Carter, L. & Bélanger, F. (2005). The Utilization of E-government Services: citizen Trust, Innovation and Acceptance Factors. Information Systems Journal, 15 (1), pp. 5-25.
    • (2005) Information Systems Journal , vol.15 , Issue.1 , pp. 5-25
    • Carter, L.1    Bélanger, F.2
  • 8
    • 0002704641 scopus 로고    scopus 로고
    • Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments
    • Cronin, J. J., Brady, M.K. & Hult, G.T. (2000). Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments, Journal of Retailing, 76:2, pp. 193-218.
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 193-218
    • Cronin, J.J.1    Brady, M.K.2    Hult, G.T.3
  • 9
    • 0000723634 scopus 로고
    • Effects of price, brand, and store information on buyers' product evaluations
    • Dodds, WB Monroe, KB Grewal D (1991) Effects of price, brand, and store information on buyers' product evaluations, Journal of Marketing Research, 28:3 pp. 307-319
    • (1991) Journal of Marketing Research , vol.28 , Issue.3 , pp. 307-319
    • Dodds, W.B.1    Monroe, K.B.2    Grewal, D.3
  • 10
    • 84899202924 scopus 로고    scopus 로고
    • Office of Management and Budget, Executive Office of the President, Published January 12, 2009. Washington, D.C. Accessed on February 20, 2010
    • Evans, K. (2009) Expanding E-government: Achieving Results for the American People. Office of Management and Budget, Executive Office of the President. Published January 12, 2009. Washington, D.C. Accessed on February 20, 2010. http://www.whitehouse.gov/omb/assets/egov_docs/2009_Expanding_E-Gov_Report.pdf
    • (2009) Expanding E-government: Achieving Results for the American People
    • Evans, K.1
  • 14
    • 12344249265 scopus 로고    scopus 로고
    • Facing the challenges of e-goverment: A case study of the city of Corpus Christi, Texas
    • Jorgensen, D.J. & Cable, S. (2002). Facing the challenges of e-goverment: A case study of the city of Corpus Christi, Texas. S.A.M. Advanced Management Journal, 67:3, pp. 15-30
    • (2002) S.A.M. Advanced Management Journal , vol.67 , Issue.3 , pp. 15-30
    • Jorgensen, D.J.1    Cable, S.2
  • 15
    • 84992948060 scopus 로고    scopus 로고
    • Customer value: A review of recent literature and an integrative configuration
    • Khalifa, A.S. (2004). Customer value: a review of recent literature and an integrative configuration, Management Decision, 42:5, pp645-666.
    • (2004) Management Decision , vol.42 , Issue.5 , pp. 645-666
    • Khalifa, A.S.1
  • 17
    • 84986116939 scopus 로고
    • Consumer Trade-Offs and the Evaluation of Services
    • Olsen, A. & Iacobucci, D. (1995). Consumer Trade-Offs and the Evaluation of Services, Journal of Marketing, 59:1, pp. 17-28
    • (1995) Journal of Marketing , vol.59 , Issue.1 , pp. 17-28
    • Olsen, A.1    Iacobucci, D.2
  • 18
    • 0002408510 scopus 로고
    • A Conceptual Model of Service Quality and Its Implications for Future Research
    • Parasuraman, A., Zeithaml, V.A. & Berry, L.L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research, Journal of Marketing, 49:4, pp. 41-50
    • (1985) Journal of Marketing , vol.49 , Issue.4 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 19
    • 84992831434 scopus 로고    scopus 로고
    • The concept of perceived value: A systematic review of the research
    • Sanchez-Fernandez & Iniesta-Bonillo, 2007. The concept of perceived value: a systematic review of the research, Marketing Theory, 7:4, pp. 427-
    • (2007) Marketing Theory , vol.7 , Issue.4
    • Sanchez-Fernandez1    Iniesta-Bonillo2
  • 20
    • 0035217345 scopus 로고    scopus 로고
    • What is eGovernment
    • Silcock, R. (2001). What is eGovernment, Parliamentary Affairs, 54, pp. 88-101.
    • (2001) Parliamentary Affairs , vol.54 , pp. 88-101
    • Silcock, R.1
  • 21
    • 0036001754 scopus 로고    scopus 로고
    • Consumer Trust, Value, and Loyalty in Relational Exchanges
    • Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer Trust, Value, and Loyalty in Relational Exchanges, Journal of Marketing, 66:1, pp. 15-37
    • (2002) Journal of Marketing , vol.66 , Issue.1 , pp. 15-37
    • Sirdeshmukh, D.1    Singh, J.2    Sabol, B.3
  • 22
    • 18844363307 scopus 로고
    • An inquiry into the nature and causes of the wealth of nations
    • Charles W. Eliot. New York: P.F. Collier & Son
    • Smith, A. (1914). An inquiry into the nature and causes of the wealth of nations. In The Harvard Classics, Charles W. Eliot. New York: P.F. Collier & Son.
    • (1914) The Harvard Classics
    • Smith, A.1
  • 23
    • 0001710569 scopus 로고    scopus 로고
    • Consumer perceived value: The development of a multiple item scale
    • Sweeney, J.C. & Soutar, G.N. (2001) Consumer perceived value: The development of a multiple item scale, Journal of Retailing, 77, pp. 203-221
    • (2001) Journal of Retailing , vol.77 , pp. 203-221
    • Sweeney, J.C.1    Soutar, G.N.2
  • 24
    • 23044519528 scopus 로고    scopus 로고
    • The effects of extrinsic product cues on consumers' perceptions of quality, sacrifice, and value
    • Teas, R.K. & Agarwal, S. (2000). The effects of extrinsic product cues on consumers' perceptions of quality, sacrifice, and value, Journal of the Academy of Marketing Science, 28:2, pp. 278-290.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.2 , pp. 278-290
    • Teas, R.K.1    Agarwal, S.2
  • 25
    • 10444236138 scopus 로고    scopus 로고
    • Encouraging Citizen Adoption of e-government by Building Trust'
    • Warkentin, M., Gefen, D., Pavlou, P. A. & Rose, G. M. (2002). Encouraging Citizen Adoption of e-government by Building Trust', Electronic Markets, 12:3, pp. 157-162
    • (2002) Electronic Markets , vol.12 , Issue.3 , pp. 157-162
    • Warkentin, M.1    Gefen, D.2    Pavlou, P.A.3    Rose, G.M.4
  • 26
    • 22944491556 scopus 로고    scopus 로고
    • Conceptualising 'Value for the Customer': An Attributional, Structural and Dispositional Analysis
    • Woodall, A.F. (2003). Conceptualising 'Value for the Customer': An Attributional, Structural and Dispositional Analysis, Academy of Marketing Science Review, 12
    • (2003) Academy of Marketing Science Review , pp. 12
    • Woodall, A.F.1
  • 27
    • 0031536393 scopus 로고    scopus 로고
    • Customer value: The next source for competitive advantage
    • Woodruff, R.B. 1997. Customer value: The next source for competitive advantage. Journal of the Academy of Marketing Science, 25:2, pp. 139-153.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.2 , pp. 139-153
    • Woodruff, R.B.1
  • 28
    • 0002667763 scopus 로고
    • Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
    • Zeithaml, V.A. (1988). Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence, Journal of Marketing, 52:3, pp. 2-22
    • (1988) Journal of Marketing , vol.52 , Issue.3 , pp. 2-22
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.