Old theory and new service quality: An exploratory study of the nature and nomological net of online service quality and continuing use using information systems theory

ACIS 2008 Proceedings - 19th Australasian Conference on Information Systems

Volumn , Issue , 2008, Pages 979-990

  Tate, Mary ^a   Evermann, Joerg ^b   Hope, Beverley ^a  

^a VICTORIA UNIVERSITY OF WELLINGTON   (New Zealand)

^b MEMORIAL UNIVERSITY OF NEWFOUNDLAND   (Canada)

Author keywords

Continuance; Online Services; Qualitative Research; Self Efficacy; Service Quality

Indexed keywords

CONTINUANCE; ON-LINE SERVICE; QUALITATIVE RESEARCH; SELF EFFICACY; SERVICE QUALITY;

COMMERCE; MARKETING; QUALITY OF SERVICE; RESEARCH;

INFORMATION SYSTEMS;

EID: 84869134333     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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