Project management techniques for managing cross-cultural differences in it offshore outsourcing

14th Americas Conference on Information Systems, AMCIS 2008

Volumn 5, Issue , 2008, Pages 3124-3132

  Prifling, Michael ^a   Gregory, Robert ^a   Beck, Roman ^a  

^a E Finance Lab   (Germany)

Author keywords

Bank; Control; Culture; Financial services; Germany; India; It project management; Offshoring; Outsourcing

Indexed keywords

BANK; FINANCIAL SERVICE; GERMANY; INDIA; OFF-SHORING;

BEHAVIORAL RESEARCH; CELL CULTURE; CONTROL; INDUSTRIAL MANAGEMENT; INFORMATION SYSTEMS; PROJECT MANAGEMENT;

OUTSOURCING;

EID: 84870266447     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (33)

1. Dibbern, J., Winkler, J., and Heinzl, A. (2007) Explaining Variations in Client Extra Costs Between Software Projects Offshored to India, MIS Quarterly, Special Issue on Information Systems Offshoring (forthcoming),
2. Eisenhardt, K.M. (1985) Control: Organizational and Economic Approaches, Management Science, 31, 2, 134-149.
3. Eisenhardt, K.M. (1989) Builduing Theories from Case Study Research, Academy of Management Journal, 14, 4, 532-550.
4. Espinosa, J.A., DeLone, W., and Lee, G. (2006) Global boundaries, task processes and IS project success: a field study, Information Technology & People, 19, 4, 345-370.
5. Espinosa, J.A., Slaughter, S.A., Kraut, R.E., and Herbsleb, J.D. (2007) Familiarity, Complexity, and Team Performance in Geographically Distributed Software Development, Organization Science, 18, 4, 613-630.
6. Ford, D.P., Connelly, C.E., and Meister, D.B. (2003) Information Systems Research and Hofstede's Culture's Consequences: An Uneasy and Incomplete Partnership, IEEE Transactions on Engineering Management, 50, 1, 8.
7. Gibson, C.B., and Gibbs, J.L. (2006) Unpacking the Concept of Virtuality: The Effects of Geographic Dispersion, Electronic Dependence, Dynamic Structure, and National Diversity on Team Innovation, Administrative Science Quarterly, 51, 3, 451-495.
8. Glaser, B.G. (1998) Doing Grounded Theory: Issues and Discussions, Sociology Press, Mill Valley, CA.
9. Glaser, B.G., and Strauss, A.L. (1967) The Discovery of Grounded Theory: Strategies for Qualitative Research, Aldine Publishing Company, Chicago.
10. Gupta, U., and Raval, V. (1999) Critical success factors for anchoring offshore projects, Information Strategy, 15, 2, 21-27.
11. Henderson, J.C., and Soonchul, L. (1992) Managing I/S Design Teams: A Control Theories Perspective, Management Science, 38, 6, 757-777.
12. Hinds, P.J., and Bailey, D.E. (2003) Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams, Organization Science, 14, 6, 615-632.
13. Hinds, P.J., and Mortensen, M. (2005) Understanding Conflict in Geographically Distributed Teams: The Moderating Effects of Shared Identity, Shared Context, and Spontaneous Communication, Organization Science, 16, 3, 290-307.
14. Hofstede, G. (1980) Culture's Consequences, Sage, Beverly Hills, CA.
15. Hofstede, G. (2001) Culture's Consequences, Sage Publications, Thousand Oaks, California.
16. House, R., Hanges, P., Javidan, M., Dorfman, O., and Gupta, V. (2004) Culture, Leadership, and Organizations, Sage Publications, Thousand Oaks, CA.
17. Jarvenpaa, S.L., and Leidner, D.E. (1999) Communication and Trust in Global Virtual Teams, Organization Science, 10, 6, 791.
18. Katz, B., and Lerman, N. (1985) Building a Three dimensional Work Breakdown Structure, Data Base, 14-26.
19. Kirsch, L.J. (1997) Portfolios of Control Modes and IS Project Management, Information Systems Research, 8, 3, 215-239.
20. Leidner, D.E., and Kayworth, T. (2006) Review: A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict, MIS Quarterly, 30, 2, 357-399.
21. Locke, E.A., and Latham, P.G. (1990) A theory of goal setting and task performance, Prentice-Hall, New York.
22. Metiu, A. (2006) Owning the Code: Status Closure in Distributed Groups, Organization Science, 17, 4, 418-435.
23. Montoya-Weiss, M.M., Massey, A.P., and Song, M. (2001) Getting it together: Temporal Coordination and Conflict Management in Global Virtual Teams, Academy of Management Journal, 44, 6, 1251-1262.
24. Nicholson, B., and Sahay, S. (2001) Some political and cultural issues in the globalisation of software development: case experience from Britain and India, Information and Organization, 11, 25-43.
25. Ouchi, W.G. (1979) A conceptual framework for the design of organizational control mechanisms, Management Science, 25, 9, 833-848.
26. Powell, A., Galvin, J., and Piccoli, G. (2006) Antecedents to team member commitment from near and far - A comparison between collocated and virtual teams, Informtation Technoliogy & People, 19, 4, 299-322.
27. Rottman, J., and Lacity, M.C. (2004) Twenty practices for offshore outsourcing, MIS Quarterly Executive, 3, 3, 117-130.
28. Sahay, S., and Walsham, G. (1997) Social Structure and Managerial Agency in India, Organization Studies (Walter de Gruyter GmbH & Co. KG.), 18, 3, 415.
29. Walsham, G. (1995) Interpretive Case Studies in IS Research: Nature and Method, European Journal of Information Systems, 4, 1, 74-81.
30. Walsham, G. (2006) Doing interpretive research, European Journal of Information Systems, 15, 3, 320-330.
31. Xia, W., and Lee, G. (2004) Grasping the Complexity of IS Development Projects, Communications of the ACM, 47, 5, 68-74.
32. Xia, W., and Lee, G. (2005) Complexity of Information Systems Development Projects: Conceptualization and Measurement Development, Journal of Management Information Systems, 22, 1, 45-83.
33. Yin, R. (2003) Case Study Research - Design and Methods, Sage Publications, Thousand Oaks, California, USA.