-
2
-
-
79955792881
-
The Challenge of Conceptual Modeling for Product-Service Systems: Status Quo and Perspectives for Reference Models and Modeling Languages
-
forthcoming
-
Becker, J., Beverungen, D. and Knackstedt, R. (2009a) The Challenge of Conceptual Modeling for Product-Service Systems: Status Quo and Perspectives for Reference Models and Modeling Languages, Information Systems and EBusiness Management, forthcoming.
-
(2009)
Information Systems and EBusiness Management
-
-
Becker, J.1
Beverungen, D.2
Knackstedt, R.3
-
3
-
-
63349090945
-
Configurative Service Engineering-a Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance, in
-
Waikoloa
-
Becker, J., Beverungen, D., Knackstedt, R. and Matzner, M. (2009b) Configurative Service Engineering-a Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance, in Proceedings of the 42nd Hawaii International Conference of System Sciences (HICSS), Waikoloa.
-
(2009)
Proceedings of the 42nd Hawaii International Conference of System Sciences (HICSS)
-
-
Becker, J.1
Beverungen, D.2
Knackstedt, R.3
Matzner, M.4
-
4
-
-
84870978780
-
Leveraging Product-Service Systems by Implementing Service Oriented Architecture, in
-
Stuttgart
-
Becker, J., Knackstedt, R., Matzner, M. and Pöppelbuß, J. (2008a) Leveraging Product-Service Systems by Implementing Service Oriented Architecture, in Proceedings of the RESER, Stuttgart.
-
(2008)
Proceedings of the RESER
-
-
Becker, J.1
Knackstedt, R.2
Matzner, M.3
Pöppelbuß, J.4
-
5
-
-
84871004070
-
The Research Map of Hybrid Value Creation: A Repository for Research Results, in
-
Stuttgart
-
Becker, J., Knackstedt, R., Matzner, M. and Pöppelbuß, J. (2008b) The Research Map of Hybrid Value Creation: A Repository for Research Results, in Proceedings of the RESER, Stuttgart.
-
(2008)
Proceedings of the RESER
-
-
Becker, J.1
Knackstedt, R.2
Matzner, M.3
Pöppelbuß, J.4
-
6
-
-
0001786592
-
Relationship Marketing
-
in L. L. Berry, L. G. Shostack and D. U. Gregory (Eds.), Chicago
-
Berry, L.L. (1983) Relationship Marketing, in L. L. Berry, L. G. Shostack and D. U. Gregory (Eds.) Emerging Perspectives on Services Marketing, Chicago, 25-28.
-
(1983)
Emerging Perspectives on Services Marketing
, pp. 25-28
-
-
Berry, L.L.1
-
7
-
-
77951590604
-
Developing Service Oriented Architectures for Product-Service Systems-a Conceptual Approach and Its Application for the Recycling of Electronic Equipment
-
Beverungen, D., Knackstedt, R. and Muller, O. (2008) Developing Service Oriented Architectures for Product-Service Systems-a Conceptual Approach and Its Application for the Recycling of Electronic Equipment, Wirtschaftsinformatik, 50, 3, 220-234.
-
(2008)
Wirtschaftsinformatik
, vol.50
, Issue.3
, pp. 220-234
-
-
Beverungen, D.1
Knackstedt, R.2
Muller, O.3
-
9
-
-
33746036481
-
A Research Manifesto for Services Science
-
Chesbrough, H. and Spohrer, J. (2006) A Research Manifesto for Services Science, Communications of the ACM, 49, 7, 35-40.
-
(2006)
Communications of the ACM
, vol.49
, Issue.7
, pp. 35-40
-
-
Chesbrough, H.1
Spohrer, J.2
-
10
-
-
0004094392
-
-
Codd & Date, Inc
-
Codd, E.F., Codd, S.B., Salley, C.T. and Codd, I. (1993) Providing Olap (on-Line Analytical Processing) to User-Analysts: An It Mandate, Codd & Date, Inc.
-
(1993)
Providing Olap (on-Line Analytical Processing) to User-Analysts: An It Mandate
-
-
Codd, E.F.1
Codd, S.B.2
Salley, C.T.3
Codd, I.4
-
11
-
-
0003581670
-
-
Lexington Books, Lexington
-
Czepiel, J.A., Solomon, M.R. and Surprenant, C.F. (1985) The Service Encounter: Managing Employee/Customer Interaction in Service Businesses, Lexington Books, Lexington.
-
(1985)
The Service Encounter: Managing Employee/Customer Interaction in Service Businesses
-
-
Czepiel, J.A.1
Solomon, M.R.2
Surprenant, C.F.3
-
12
-
-
33746070410
-
Resource Planning for Business Services
-
Dietrich, B. (2006) Resource Planning for Business Services, Communications of the ACM, 49, 7, 62-64.
-
(2006)
Communications of the ACM
, vol.49
, Issue.7
, pp. 62-64
-
-
Dietrich, B.1
-
13
-
-
0001515115
-
Key Concepts for New Service Development
-
Edvardsson, B. and Olsson, J. (1996) Key Concepts for New Service Development, The Service Industries Journal, 16, 2, 140-164.
-
(1996)
The Service Industries Journal
, vol.16
, Issue.2
, pp. 140-164
-
-
Edvardsson, B.1
Olsson, J.2
-
15
-
-
58149207463
-
Tracking the Evolution of the Services Marketing Literature
-
Fisk, R.P., Brown, S.W. and Bitner, M.J. (1993) Tracking the Evolution of the Services Marketing Literature, Journal of Retailing, 69, 1, 61-103.
-
(1993)
Journal of Retailing
, vol.69
, Issue.1
, pp. 61-103
-
-
Fisk, R.P.1
Brown, S.W.2
Bitner, M.J.3
-
16
-
-
33746053465
-
Germany: Service Engineering
-
Ganz, W. (2006) Germany: Service Engineering, Communications of the ACM, 49, 7, 79-79.
-
(2006)
Communications of the ACM
, vol.49
, Issue.7
, pp. 79
-
-
Ganz, W.1
-
17
-
-
33747372859
-
Internal Marketing and Organizational Behavior: A Partnership in Developing Customer-Conscious Employees at Every Level
-
George, W.R. (1990) Internal Marketing and Organizational Behavior: A Partnership in Developing Customer-Conscious Employees at Every Level, Journal of Business Research, 20, 1, 63-70.
-
(1990)
Journal of Business Research
, vol.20
, Issue.1
, pp. 63-70
-
-
George, W.R.1
-
19
-
-
33846102423
-
The Nature of Theory in Information Systems
-
Gregor, S. (2006) The Nature of Theory in Information Systems, MIS Quarterly, 30, 3, 611-642.
-
(2006)
MIS Quarterly
, vol.30
, Issue.3
, pp. 611-642
-
-
Gregor, S.1
-
21
-
-
78650760278
-
Pricing Strategies for Information Technology Services: A Value-Based Approach, in
-
Waikoloa
-
Harmon, R., Demirkan, H., Hefley, B. and Auseklis, N. (2009) Pricing Strategies for Information Technology Services: A Value-Based Approach, in Proceedings of the Proceedings of the 42nd Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa.
-
(2009)
Proceedings of the Proceedings of the 42nd Annual Hawaii International Conference on System Sciences (HICSS)
-
-
Harmon, R.1
Demirkan, H.2
Hefley, B.3
Auseklis, N.4
-
22
-
-
0242652022
-
Design Science in Information Systems Research
-
Hevner, A.R., March, S.T., Park, J. and Ram, S. (2004) Design Science in Information Systems Research, MIS Quarterly, 28, 1, 75-105.
-
(2004)
MIS Quarterly
, vol.28
, Issue.1
, pp. 75-105
-
-
Hevner, A.R.1
March, S.T.2
Park, J.3
Ram, S.4
-
23
-
-
85154197744
-
-
Consumption and Knowledge: Services and Encapsulation, University of Manchester
-
Howells, J. (2003) Innovation, Consumption and Knowledge: Services and Encapsulation, University of Manchester.
-
(2003)
Innovation
-
-
Howells, J.1
-
25
-
-
0040439838
-
The Abcs of Service System Blueprinting
-
in M. J. Bitner and L. A. Crosby (Eds.), Chicago
-
Kingman-Brundage, J. (1989) The Abcs of Service System Blueprinting, in M. J. Bitner and L. A. Crosby (Eds.) Designing a Winning Service Strategy, Chicago, 30-33.
-
(1989)
Designing a Winning Service Strategy
, pp. 30-33
-
-
Kingman-Brundage, J.1
-
26
-
-
0038548203
-
A Strategic Design Approach to Develop Sustainable Product Service Systems: Examples Taken from the 'Environmentally Friendly Innovation' Italian Prize
-
Manzini, E. and Vezzoli, C. (2003) A Strategic Design Approach to Develop Sustainable Product Service Systems: Examples Taken from the 'Environmentally Friendly Innovation' Italian Prize, Journal of Cleaner Production, 11, 8, 851-857.
-
(2003)
Journal of Cleaner Production
, vol.11
, Issue.8
, pp. 851-857
-
-
Manzini, E.1
Vezzoli, C.2
-
27
-
-
0029537737
-
Design and Natural Science Research on Information Technology
-
March, S.T. and Smith, G.F. (1995) Design and Natural Science Research on Information Technology, Decision Support Systems, 15, 4, 179-212.
-
(1995)
Decision Support Systems
, vol.15
, Issue.4
, pp. 179-212
-
-
March, S.T.1
Smith, G.F.2
-
29
-
-
0001312089
-
"Servqual": A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality
-
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988) "Servqual": A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality, Journal of Retailing, 64, 12-37.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-37
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
30
-
-
39749104751
-
A Design Science Research Methodology for Information Systems Research
-
Peffers, K., Tuunanen, T., Rothenberger, M.A. and Chatterjee, A.S. (2008) A Design Science Research Methodology for Information Systems Research, Journal of Management Information Systems, 24, 3, 45-77.
-
(2008)
Journal of Management Information Systems
, vol.24
, Issue.3
, pp. 45-77
-
-
Peffers, K.1
Tuunanen, T.2
Rothenberger, M.A.3
Chatterjee, A.S.4
-
31
-
-
0003408210
-
Exploiting the Manufacturing-Services Interface
-
Quinn, J.B., Baruch, J.J. and Paquette, P.C. (1988) Exploiting the Manufacturing-Services Interface, Sloan Management Review, 29, 4, 45-56.
-
(1988)
Sloan Management Review
, vol.29
, Issue.4
, pp. 45-56
-
-
Quinn, J.B.1
Baruch, J.J.2
Paquette, P.C.3
-
33
-
-
33746149363
-
Foundations and Implications of a Proposed Unified Services Theory
-
Sampson, S.E. and Froehle, C.M. (2006) Foundations and Implications of a Proposed Unified Services Theory, Production and Operations Management, 15, 2, 329-343.
-
(2006)
Production and Operations Management
, vol.15
, Issue.2
, pp. 329-343
-
-
Sampson, S.E.1
Froehle, C.M.2
-
35
-
-
0000426487
-
Designing Services That Deliver
-
Shostack, G.L. (1984) Designing Services That Deliver, Harvard Business Review, 62, 1, 133-139.
-
(1984)
Harvard Business Review
, vol.62
, Issue.1
, pp. 133-139
-
-
Shostack, G.L.1
-
37
-
-
51449086526
-
The Service System Is the Basic Abstraction of Service Science, in
-
Spohrer, J., Vargo, S.L., Caswell, N. and Maglio, P.P. (2008) The Service System Is the Basic Abstraction of Service Science, in Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS).
-
(2008)
Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS)
-
-
Spohrer, J.1
Vargo, S.L.2
Caswell, N.3
Maglio, P.P.4
-
38
-
-
51449097635
-
Product-Related Services-Still Growing in Importance
-
Stille, F. (2003) Product-Related Services-Still Growing in Importance, DIW Economic Bulletin, 40, 6, 195-200.
-
(2003)
DIW Economic Bulletin
, vol.40
, Issue.6
, pp. 195-200
-
-
Stille, F.1
-
40
-
-
34548371819
-
Rethinking Customer Solutions: From Product Bundles to Relational Processes
-
Tuli, K.R., Kohli, A.K. and Bharadwaj, S.G. (2007) Rethinking Customer Solutions: From Product Bundles to Relational Processes, Journal of Marketing, 71, 3, 1-17.
-
(2007)
Journal of Marketing
, vol.71
, Issue.3
, pp. 1-17
-
-
Tuli, K.R.1
Kohli, A.K.2
Bharadwaj, S.G.3
-
41
-
-
84990385227
-
The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model
-
Vargo, S.L. and Lusch, R.F. (2004) The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model, Journal of Service Research, 6, 4, 324-335.
-
(2004)
Journal of Service Research
, vol.6
, Issue.4
, pp. 324-335
-
-
Vargo, S.L.1
Lusch, R.F.2
-
42
-
-
41549086861
-
Service-Dominant Logic: Continuing the Evolution
-
Vargo, S.L. and Lusch, R.F. (2008) Service-Dominant Logic: Continuing the Evolution, Journal of the Academy of Marketing Science, 36, 1, 1-10.
-
(2008)
Journal of the Academy of Marketing Science
, vol.36
, Issue.1
, pp. 1-10
-
-
Vargo, S.L.1
Lusch, R.F.2
|